Hotel Santa Catalina

What Hotel Santa Catalina does

Santa Catalina, a Royal Hideaway Hotel is a 5-star Grand Luxury property located in the Ciudad Jardín neighbourhood of Las Palmas de Gran Canaria, within Doramas Park. Originally designed by James M. MacLaren in 1888-1890 and rebuilt by Miguel Martín-Fernández de la Torre in 1923, the building is declared a Historic Artistic Monument and part of the Architectural and Cultural Heritage of the Canarian capital. Following a complete renovation by Barceló Hotel Group, the property reopened in 2019 under the Royal Hideaway luxury brand. The hotel operates 204 rooms and suites across categories from 23m² Deluxe to 48m² Royal Suite, complemented by Michelin-starred gastronomy including the Muxgo restaurant (first Michelin Green Star in the Canary Islands), a full-service spa with hydrotherapy circuit, and event facilities comprising 6 meeting rooms and 8 event areas with capacity for up to 1,200 guests.

The business operates as a single property within Barceló Hotel Group, a privately-held Spanish hospitality company headquartered in Palma de Mallorca that manages over 180 hotels across 31 countries. Revenue is generated through room bookings (£143-£790 per night), food and beverage (Michelin-starred restaurants, afternoon tea), wellness and spa services, events and meetings, curated local excursions, and paid airport transfers. Distribution is direct-to-consumer via barcelo.com, the Barceló mobile app, multilingual telephone reservations, a dedicated groups department for bookings of 10+ rooms, and commercial agreements including the Dorint Hotels and Resorts partnership. Guest loyalty is driven through the my Barceló Benefits program with tiered membership.

The hotel serves five primary customer segments: luxury travelers, couples, business travelers and event planners, cultural tourists, and families. Pricing is unit-based with promotional offers of up to 40% in summer campaigns and up to 10% loyalty discounts. Notable commercial distinctions include the Michelin Key (the only Gran Canaria recipient), the 2024 Michelin Star, the Michelin Green Star for sustainability, BIO9000 certification, Spain's Leading Hotel 2022, and multiple 2025 luxury events awards. Guest satisfaction registers at 4.6 out of 5 across 2,074 reviews.

Name

Hotel Santa Catalina

Legal name

Santa Catalina, a Royal Hideaway Hotel

Website

https://hotelsantacatalina.com

Company type

Private

Founded year

1890

Operating status

Operating

Headcount range

101–250 employees

Short description

Santa Catalina, a Royal Hideaway Hotel is a 5-star Grand Luxury heritage hotel in Las Palmas de Gran Canaria, operated by Barceló Hotel Group since a 2019 renovation. It serves luxury travelers, couples, business event planners, cultural tourists, and families with 204 rooms, Michelin-starred gastronomy, spa services, and event facilities for up to 1,200 guests.

Ownership category

akta.pro rank

Product category

Luxury Hospitality

NAICS

Hotels (except Casino Hotels) and Motels (72111), Traveler Accommodation (7211)

SIC

Hotels, Rooming Houses, Camps & Other Lodging Places (7000), Hotels & Motels (7011)

akta.pro primary industry

Resort-Area Full-Service Hotels (Non–All-Inclusive) (THAGAAAD)

akta.pro secondary industry

Luxury Wellness & Spa Resorts (THAGACAG)

Keywords

• Luxury hotel accommodation
• Michelin-starred gastronomy
• Spa and wellness services
• Meetings and events venues
• Historic hospitality

Headquarters

HQ city

Las Palmas de Gran Canaria

HQ country

Spain

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Room Revenue: Revenue from 204 elegant rooms ranging from Deluxe to Royal Suite categories, with prices from £143 to £790 per night. Room categories include Deluxe (23m2), Junior Suite (30-32m2), Suite (40-45m2), Presidential Suite (48m2), and Royal Suite (48m2).
2. Food & Beverage: Michelin-starred gastronomy including Muxgo restaurant (first Green Star recipient in Canary Islands) and other dining establishments. Afternoon tea service featuring British-inspired offerings including éclairs, macarons, and Santa Catalina chocolates.
3. Wellness & Spa Services: Spa and wellness services with hydrotherapy circuit, massages, and facial treatments. Entry subject to additional charge for hotel guests, included in VIP Service for Junior Suite and Suite bookings. Minimum age 18.
4. Events & Meetings: Venues for meetings, team building, and events with 6 meeting rooms and 8 event/celebration areas. Capacity for up to 1200 people. Historic building declared a Historic Artistic Monument of the island.
5. Experiences & Excursions: Curated experiences including Northern Gran Canaria excursions (villages, vineyards, coffee plantations) and Gran Canaria's Peaks guided tours. Both approximately 7-hour duration.
6. Airport Transfer Services: Transfer service to nearest airport (Gran Canaria Airport, 23.3 km from hotel) available at additional cost.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Santa Catalina, a Royal Hideaway Hotel is a 5-star Grand Luxury hotel offering 204 rooms and suites (from 23m² Deluxe to 48m² Royal Suite) with prices ranging from £143 to £790 per night. The core offering includes luxury accommodation, Michelin-starred gastronomy (Muxgo restaurant, first Michelin Green Star in the Canary Islands), a wellness and spa center with hydrotherapy, and meetings and event facilities accommodating up to 1,200 guests across 6 meeting rooms and 8 event areas.

Product overview

Santa Catalina, a Royal Hideaway Hotel is a 5-star Grand Luxury (GL) property offering accommodation, dining, wellness, and event services. The hotel operates 204 rooms across multiple categories (Deluxe, Deluxe Superior, Family Deluxe, Junior Suite variants, Suite variants, Presidential Suite, and Royal Suite), complemented by Michelin-starred gastronomy, a full-service spa and wellness center, and meeting/event facilities with capacity for up to 1,200 guests. The hotel also provides curated local excursion experiences and participates in the my Barceló Benefits loyalty program for booking and guest rewards.

Differentiator

Problem solved

Functional benefit

Products and services

• Luxury Hotel Accommodation 5-star Grand Luxury accommodation offering 204 elegant rooms and suites overlooking the sea or garden, ranging from 23m² Deluxe rooms to 48m² Presidential and Royal Suites, with prices from £143 to £790 per night.
• Michelin-Starred Gastronomy Michelin-starred culinary offerings including Muxgo restaurant (first Michelin Green Star in the Canary Islands), other dining establishments, and afternoon tea service featuring British-inspired offerings such as éclairs, macarons, and Santa Catalina chocolates, led by Canarian chefs emphasizing local and km-0 products.
• Wellness and Spa Services Full-service spa featuring massages from around the world, ancestral techniques, advanced personalized facial treatments, hydrotherapy circuit, and fitness area. Minimum age 18. Entry is subject to additional charge for hotel guests, and included in VIP Service for Junior Suite and Suite bookings.
• Meetings and Events Event and meeting spaces comprising 6 meeting rooms and 8 event/celebration areas combining indoor and outdoor lounges, with capacity for up to 1,200 guests. Suitable for corporate meetings, team building, conferences, weddings, and other celebrations in a historic landmark setting.
• Santa Catalina Curated Experiences Curated local experiences including Northern Gran Canaria excursions (villages, vineyards, coffee plantations, approximately 7 hours), Gran Canaria's Peaks guided tours (approximately 7 hours), and traditional English afternoon tea service paying homage to the hotel's British heritage.
• my Barceló Benefits Loyalty Program Digital loyalty program offered to guests of Barceló Hotel Group's properties including Santa Catalina, providing best rate guarantees, up to 10% extra discounts by accumulating stays, exclusive experiences, priority treatment, and booking flexibility. Available via web login with Google, Facebook, or Apple authentication.

Quantifiable outcome

• Guest satisfaction rating of 4.6/5 from 2074 reviews
• +1 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

One partnership is on record.

• Dorint Hotels and ResortsminorChannel Partner/ Reseller/ DistributorDorint Hotels and Resorts is a partner within the Barceló Hotel Group commercial agreements network. Barceló Hotel Group operates 180 hotels across 31 countries and has commercial agreements with partner hotel chains to expand distribution reach.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Royal Hideaway Corales Suites: Sister property under the same Royal Hideaway collection within Barceló Hotel Group, located in Tenerife. Same brand positioning, loyalty integration, and central distribution, making it the closest operational and commercial peer.
• Hotel Riu Palace Meloneras: 4-5 star resort in Gran Canaria's Meloneras resort area; competitor in the upper-upscale tier targeting similar European leisure traveler segments.
• Iberostar Grand Hotel Salomé: Adults-only luxury hotel within Iberostar's Grand portfolio in Costa Adeje, Tenerife; offers comparable suite categories, gastronomy, and wellness, targeting a similar high-end Canary Islands traveler.
• Palacio de San Juan, a Royal Hideaway Hotel: Sister property under the Royal Hideaway brand within Barceló Hotel Group; shares the same luxury positioning, distribution, and loyalty mechanics as Santa Catalina.
• Hotel Bahía del Duque: Iconic 5-star resort in Costa Adeje, Tenerife, operated by Iberostar; historic Canary Islands luxury landmark with comparable heritage positioning, multiple dining venues, and spa facilities.
• Ritz-Carlton, Abama: 5-star luxury resort in Tenerife with multiple pools, golf, and Michelin-starred dining; competes for high-end Canary Islands leisure and event demand against Santa Catalina.
• Seaside Grand Hotel Residencia: 5-star luxury hotel in Maspalomas/Gran Canaria positioned in the upper-tier full-service segment; competes directly for German and Northern European luxury guests visiting the same island.
• Lopesan Baobab Resort: 5-star resort in the Meloneras area of Gran Canaria; competes for similar luxury and family travel demand on the same island, with comparable pricing tiers and full-service amenities.

Broad incumbents

• Kempinski Hotel Bahía Estepona: 5-star luxury beachfront resort in mainland Spain under the Kempinski luxury collection; competes for the same European luxury leisure segment and event business.
• Mandarin Oriental, Barcelona: Global luxury operator's Spanish flagship in Barcelona; comparable 5-star luxury positioning and F&B sophistication, targeting a similar international luxury traveler profile though in a different Spanish city.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/BarceloHotelG
• YouTubeyoutube.com/channel/UC1q1GZyKJSAW6GgLRA1Iu5w
• Facebookfacebook.com/BarceloHotelGroup
• LinkedInlinkedin.com/company/hotel-santa-catalina
• Instagraminstagram.com/barcelohotelgroup

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hotel Santa Catalina