Institute of Arbitrators & Mediators Australia
Resolution Institute is a 14-employee, Sydney-based membership organization providing mediator accreditation, training, and professional development services to dispute resolution practitioners and corporate clients across Australia and New Zealand, operating as a sanctioned RMAB.
- Company typePrivate
- Founded2015
- HeadquartersSydney, Australia
- Headcount11–50
- GTM typeB2B and B2C
- OfferingServices
What Institute of Arbitrators & Mediators Australia does
Resolution Institute, the operating trade name of the Institute of Arbitrators & Mediators Australia (IAMA), is a membership-based dispute resolution organization headquartered in Sydney and operating across Australia and Aotearoa New Zealand. It was formed in 2015 through the merger of IAMA and LEADR and traces more than 50 years of collective history in the dispute resolution sector. The organization serves both individual practitioners (mediators, arbitrators, family dispute resolution practitioners) and corporate organizations that require accredited mediators, training, and professional development, anchored by its status as a Registered Mediator Accreditation Body (RMAB) sanctioned by the Mediator Standards Board.
The core product set is built around a recurring membership subscription that bundles accreditation pathways, continuing professional development (CPD), access to the Find a Dispute Resolver directory, professional indemnity and public liability insurance, the Smart Library resource platform, and nomination services for security of payment and construction matters. A 30-year-running flagship mediation training course (with a 20% first-year membership discount on completion) and structured AMDRAS accreditation assessments function as the primary acquisition funnel into the membership. Revenue is generated across four main streams: individual membership subscriptions, training and assessment fees, tiered corporate memberships, and an annual conference. Technology is a web-based membership and event management platform with online training delivery via Zoom; there is no proprietary AI, mobile app, or disclosed third-party platform integrations.
The organization is privately held, employs 14 staff, and has no disclosed funding rounds, acquisitions, or material partnerships. Its 2025 leadership is CEO Amber Williams and Board Chair Nick Hopkins KC, and its most recent strategic moves include launching the Mediation Audit 2026 (the first comprehensive study of its kind in the Southern Hemisphere) and expanding its online training and assessment calendar across both Australia and New Zealand.
Institute of Arbitrators & Mediators Australia firmographics
Firmographics- Name
- Institute of Arbitrators & Mediators Australia
- Legal name
- Resolution Institute
- Website
- https://iama.org.au
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Resolution Institute is a 14-employee, Sydney-based membership organization providing mediator accreditation, training, and professional development services to dispute resolution practitioners and corporate clients across Australia and New Zealand, operating as a sanctioned RMAB.
- Ownership category
- akta.pro rank
Institute of Arbitrators & Mediators Australia industry classification
Industry- Product category
- Alternative Dispute Resolution Services
- SIC
- Services-Membership Organizations (8600)
- akta.pro primary industry
- Alternative Dispute Resolution & Restorative Justice Programs (BPAIAFAL)
- akta.pro secondary industry
- Conflict Resolution & Negotiation (EDABAMAE)
Keywords
Where Institute of Arbitrators & Mediators Australia is headquartered
LocationHeadquarters
- HQ city
- Sydney
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
Institute of Arbitrators & Mediators Australia business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Others
Revenue model
- Membership Subscriptions: Annual membership fees providing access to accreditation, CPD programs, resource library, member directory listing, discounts, and community support.
- Training and Assessment Fees: Revenue from mediation training courses, accreditation assessments, and CPD short courses offered both online and in-person.
- Corporate Memberships: Tiered corporate membership programs for organizations seeking dispute resolution services or professional development for staff.
- Conference and Events: Annual conference revenue including registration fees for the Resolution Institute annual conference.
Go-to-market motion2 records
Distribution channels5 records
Marketing channels8 records
Institute of Arbitrators & Mediators Australia product offering
Product offeringCore offering
Resolution Institute is a dispute resolution membership organisation that delivers mediation and arbitration training, RMAB-sanctioned accreditation pathways (including the AMDRAS framework), ongoing continuing professional development (CPD), competency assessments, corporate membership programs, and ancillary services such as nomination services, security of payment adjudication, a member directory (Find a Dispute Resolver), and a Smart Library resource platform. Membership, training and assessment fees, corporate memberships, and annual conference revenue form the primary commercial offerings.
Product overview
Resolution Institute operates as a membership-based dispute resolution organization spanning Australia and Aotearoa New Zealand. The organization offers a unified platform of professional services centered on mediation training (running 30+ years), accreditation (as an RMAB sanctioned by the Mediator Standards Board), and ongoing professional development. Key offerings include AMDRAS Mediation Training and Accreditation, Assessment Services, Find a Dispute Resolver directory, Security of Payment Applications, Nomination Services, and the Smart Library resource repository. The institute also publishes the Mediation Audit Report as a research contribution to the field. All services are accessible through membership tiers including individual and corporate options.
Differentiator
Problem solved
Functional benefit
Products and services
- Mediation Training Flagship mediation training programme running for over 30 years, considered the most trusted in the Australian and New Zealand dispute resolution industry. Participants who complete the course receive 20% off their first year of Resolution Institute membership.
- AMDRAS Mediation Training and Accreditation Comprehensive AMDRAS framework training and accreditation pathway for becoming an accredited mediator, conducted online with multiple session dates offered throughout the year.
- Assessment Services Competency assessments for mediators and dispute resolvers, including AMDRAS Mediation assessments, NZ Mediation Assessments, and other evaluator-led competency evaluations delivered online via Zoom.
- Accreditation Services Accreditation programs for mediators and dispute resolution practitioners, operated under Resolution Institute's status as a Registered Mediator Accreditation Body (RMAB) sanctioned by the Mediator Standards Board.
- Continuing Professional Development (CPD) Professional development offerings for dispute resolution practitioners to maintain and enhance their skills and credentials, including short courses, refreshers, and supervision offerings such as FDR Professional Supervision and the Conciliation CPD Series.
- Find a Dispute Resolver Directory Public-facing member directory allowing users to locate and connect with qualified, accredited dispute resolvers and mediators for their matters.
- Corporate Memberships Tiered corporate membership programs for organizations seeking dispute resolution services or professional development for staff, with volume access to accreditation and training benefits.
- Nomination Services Services for nominating dispute resolvers for various types of disputes and proceedings, leveraging the institute's accredited member base.
- Security of Payment Applications Nomination and application services for security of payment matters in the construction and building industry, including adjudication through the QuickFiles service.
- Annual Resolution Institute Conference The annual Resolution Institute conference serving as the flagship networking and professional development event for the dispute resolution community across Australia and New Zealand.
- PI/PL Insurance Access Access pathway for members to obtain Professional Indemnity and Public Liability insurance tailored to dispute resolution practitioners.
Quantifiable outcome
- First comprehensive mediation benchmark study in the Southern Hemisphere
Companies that use Institute of Arbitrators & Mediators Australia
Customer profileSegments2 records
Ideal customer profiles2 records
Institute of Arbitrators & Mediators Australia technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Institute of Arbitrators & Mediators Australia partnerships and signals
Strategic signalScale indicators3 records
Recent moves6 records
Expansion highlights4 records
Institute of Arbitrators & Mediators Australia competitors and assessment
Company assessmentBroad incumbents
- JAMS: Major private ADR provider in the US offering mediation, arbitration, and ADR training/neutrals roster. Comparable as a provider of accredited neutrals and ADR training programs but profit-distributed and case-admin focused rather than a member-led accreditation institute.
- London Court of International Arbitration (LCIA): Long-established London-based international arbitration institution providing case administration, rules, and arbitrator appointments. Overlaps with Resolution Institute on nominating arbitrators and providing accredited neutrals in international matters.
- American Arbitration Association (AAA-ICDR): Large US-headquartered ADR provider running the International Centre for Dispute Resolution. Operates case administration, accreditation, and training across a much broader portfolio; overlaps with Resolution Institute on accreditation and dispute resolution services but is a full-service commercial ADR institution rather than a membership body.
- Hong Kong International Arbitration Centre (HKIAC): Leading Asia-Pacific international arbitration and mediation institution administering disputes and providing accreditation/academy services. Overlaps with Resolution Institute's international dispute resolution focus but is primarily a case administration venue rather than a practitioner membership body.
Direct peers
- ADR Institute of Canada (ADRIC): Canada's national ADR membership organization offering Chartered Mediator designations, accreditation, training, and member directory services. Directly comparable model to Resolution Institute: profession-led body with accreditation monopoly within its national jurisdiction.
- Chartered Institute of Arbitrators (CIArb): London-headquartered international membership body that trains, accredits, and regulates arbitrators and ADR practitioners globally. Closest functional analog to Resolution Institute: a not-for-profit institute offering chartered accreditation pathways, training, CPD, and member-driven dispute resolution services, but with global rather than ANZ reach.
Emerging players
- Mediate.com: Long-running online ADR community and resource hub providing mediation training directories, articles, and practitioner listings. Competes with Resolution Institute for online training and resource library mindshare but does not hold national accreditation authority.
- International Mediation Institute (IMI): International Hague-based mediator accreditation organization that certifies mediators through Recognized Mediator Accreditation Programs. Operates in adjacent accreditation territory to Resolution Institute's RMAB pathways and is establishing globally recognized standards relevant to cross-border mediation practice.
Regional players
- Singapore International Mediation Institute (SIMI): Singapore-based international accreditation body for mediators, running the IMIS Certified Mediator pathway. Analogous accreditation-body mission to Resolution Institute's RMAB role, but focused on Asia-Pacific/global cross-border mediation rather than ANZ domestic practice.
- Australian Centre for International Commercial Arbitration (ACICA): Australian international arbitration institution that co-exists with Resolution Institute and shares the same geographic jurisdiction. Comparable in providing ADR accreditation, panel of neutrals, and dispute administration, but specialized in international commercial arbitration rather than domestic mediation and is a venue rather than membership body.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Institute of Arbitrators & Mediators Australia social profiles
Digital presenceInstitute of Arbitrators & Mediators Australia financial estimates
Financial estimateRevenue estimate
Valuation estimate
Institute of Arbitrators & Mediators Australia leadership team
Management profileNumber of profiles
Profiles2 records
Institute of Arbitrators & Mediators Australia funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Institute of Arbitrators & Mediators Australia M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Institute of Arbitrators & Mediators Australia
What does Institute of Arbitrators & Mediators Australia do?
Resolution Institute is a dispute resolution membership organisation that delivers mediation and arbitration training, RMAB-sanctioned accreditation pathways (including the AMDRAS framework), ongoing continuing professional development (CPD), competency assessments, corporate membership programs, and ancillary services such as nomination services, security of payment adjudication, a member directory (Find a Dispute Resolver), and a Smart Library resource platform. Membership, training and assessment fees, corporate memberships, and annual conference revenue form the primary commercial offerings.
Is Institute of Arbitrators & Mediators Australia a public or private company?
Institute of Arbitrators & Mediators Australia is a private company. It is classified as unknown and is currently operating.
When was Institute of Arbitrators & Mediators Australia founded?
Institute of Arbitrators & Mediators Australia was founded in 2015. It employs 11 to 50 people.
Where is Institute of Arbitrators & Mediators Australia based?
Institute of Arbitrators & Mediators Australia is headquartered in Sydney, Australia, in the Oceania region.
How does Institute of Arbitrators & Mediators Australia make money?
Four revenue lines are on record. Membership Subscriptions are the primary driver. The others are training and Assessment Fees, corporate Memberships and conference and Events.
Who are Institute of Arbitrators & Mediators Australia's main competitors?
Broad incumbents on record are JAMS, London Court of International Arbitration (LCIA), American Arbitration Association (AAA-ICDR) and Hong Kong International Arbitration Centre (HKIAC). Direct peers are ADR Institute of Canada (ADRIC) and Chartered Institute of Arbitrators (CIArb). Emerging players are Mediate.com and International Mediation Institute (IMI). Regional players are Singapore International Mediation Institute (SIMI) and Australian Centre for International Commercial Arbitration (ACICA).
Does Institute of Arbitrators & Mediators Australia have an API?
No public API is recorded for Institute of Arbitrators & Mediators Australia.
What industry is Institute of Arbitrators & Mediators Australia in?
Institute of Arbitrators & Mediators Australia's product category is Alternative Dispute Resolution Services. Its primary akta.pro industry code is BPAIAFAL, Alternative Dispute Resolution & Restorative Justice Programs, with a secondary code of EDABAMAE, Conflict Resolution & Negotiation. Its SIC code is 8600.