ICAB LIMITED

What ICAB LIMITED does

ICAB Limited (legal name Insurance Claims Accommodation Bureau Limited) is a UK private limited company founded in 1998 and headquartered in Bushey, Hertfordshire, with a registered office in Barnet. The firm specialises in arranging alternative accommodation on behalf of insurers, loss adjusters, social housing organisations, councils, local authorities, and a secondary set of instructing principals including developers, contractors, crisis management firms, and utility companies. Its core function is to act as an intermediary that sources, books, and funds temporary accommodation (hotels, serviced apartments, rental properties, holiday lets, Airbnb) for policyholders and residents displaced by insured events such as flood, fire, escape of water, or by planned remediation works including cladding, damp, and mould programmes. ICAB also offers complementary removals, packing, storage, and furniture-hire services via a supplier network, and operates a 24/7/365 intake function with dedicated priority/housing teams and a Major Incident team for large-scale emergencies.

The company's product surface is anchored by a proprietary accommodation database covering thousands of UK properties with live availability, a secure digital portal for instructing principals, a Major Incident Tracking System, and the proprietary ICAB POD range — modular mobile bathroom, kitchen, and wet-room units delivered and installed by a dedicated POD team, which allow customers to remain at their property during repairs. Sub-brands include ICAB ULTRA, a bespoke high-net-worth offering with premium rentals, 5-star hotels, and specialist storage/removals, and ICAB Voucher, a multi-store meal and Uber transport credit product.

ICAB makes money by charging insurers and housing organisations for the managed-service coordination of alternative accommodation, by renting and installing POD hardware to enable stay-at-home repairs, and by arranging complementary services through a partner network. Pricing is not publicly disclosed and is bespoke per instruction; ICAB advances booking funds on behalf of clients, creating a working-capital-intensive operating model. The go-to-market is exclusively direct enterprise sales into named insurance and social housing accounts, with distribution reinforced through loss-adjuster relationships and framework-level retention such as the PfH Accommodation and Decant Managed Framework. Two wholly-owned subsidiaries — ICAB Pods Limited and Everlasting (UK) Limited — sit beneath the parent entity.

Name

ICAB LIMITED

Legal name

Insurance Claims Accommodation Bureau Limited

Website

https://icab.uk.com

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

51–100 employees

Short description

ICAB Limited is a UK-based specialist intermediary founded in 1998 that arranges alternative accommodation on behalf of insurers, loss adjusters, social housing organisations, and councils for policyholders and residents displaced by home emergencies or planned remediation works, supported by proprietary POD mobile units and a 24/7 Major Incident response capability.

Ownership category

akta.pro rank

Product category

Alternative Accommodation Services

NAICS

Rental and Leasing Services (532), Consumer Goods Rental (5322)

SIC

Hotels, Rooming Houses, Camps & Other Lodging Places (7000), Services-To Dwellings & Other Buildings (7340), Services-Equipment Rental & Leasing, Nec (7359)

akta.pro primary industry

Insurance / Disaster Temporary Housing (ALE, Claims Housing) (THAMAHAC)

akta.pro secondary industries

Insurance Displacement & Temporary Housing (ALE) (THAMAFAG), Temporary Housing & Serviced Accommodation Coordination (HSAKACAG)

Keywords

• Alternative accommodation services
• Insurance claims accommodation
• Temporary housing solutions
• Social housing decant
• Emergency accommodation sourcing

Headquarters

HQ city

Bushey

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Alternative Accommodation Sourcing Services: ICAB acts as intermediary arranging temporary accommodation for policyholders and residents whose homes become uninhabitable due to insured events (flood, fire, escape of water) or housing remediation works. Services include hotels, serviced apartments, rental properties, holiday lets, and Airbnb properties. ICAB advances funds for bookings on behalf of clients.
2. ICAB POD Rental and Installation: Rental and professional installation of proprietary POD units (kitchens, bathrooms, wet rooms) for customers who need to remain at their property during repairs. Units are delivered, installed, and collected by ICAB's dedicated POD team.
3. Complementary Services: Additional services including removals, packing, storage, and furniture hire sourced through a network of carefully selected suppliers. Also includes ICAB ULTRA bespoke service for high net worth customers and ICAB Voucher multi-store credit system.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

ICAB arranges alternative temporary accommodation for policyholders and residents displaced from their homes due to insured events (flood, fire, escape of water, subsidence) or housing remediation works (cladding, damp and mould, structural repairs). Acting on behalf of insurers, loss adjusters, social housing organisations, councils, and local authorities, the company sources hotels, serviced apartments, rental properties, holiday lets, and Airbnb accommodations. ICAB also rents and installs proprietary mobile POD units (bathrooms, kitchens, wet rooms) and coordinates complementary services including removals, packing, storage, and furniture hire.

Product overview

ICAB (Insurance Claims Accommodation Bureau) operates as a specialist accommodation management platform offering alternative accommodation solutions for insurers, social housing organisations, and other instructing principals. The core product portfolio includes ICAB PODs (mobile accommodation pods including internal/external bathrooms, kitchens, and modular solutions), Alternative Accommodation Solutions (hotels, serviced apartments, rentals, holiday lets, Airbnb), and complementary services (removals, storage, furniture hire). Premium offerings include ICAB ULTRA for high net worth customers and ICAB Voucher for meal/transport flexibility. A dedicated Major Incident team handles large-scale emergency coordination.

Differentiator

Problem solved

Functional benefit

Brands

• ICAB PODs: Mobile accommodation pods including internal/external bathrooms, kitchens, and modular solutions for customers who need to remain on their property during repairs.
• ICAB ULTRA
• ICAB Voucher

Products and services

• ICAB PODs
• Alternative Accommodation Solutions
• ICAB ULTRA
• ICAB Voucher
• Complementary Services

Quantifiable outcome

• Average 2-hour response time from instruction to accommodation offer
• +3 more outcomes

Named customers11 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• Procurement for Housing (PfH)minorStrategic or Co-development PartnerICAB publishes guest articles and blogs on the Procurement for Housing website covering social housing sector topics including Awaab's Law preparation, damp and mould remediation, decant contingency planning, crisis management, public sector challenges, and technology in social housing. PfH is a procurement organization for housing associations and public sector bodies.

Scale indicators7 records

Recent moves7 records

Expansion highlights5 records

Emerging players

• Sonder Holdings: Tech-enabled short-term rental and serviced accommodation operator with health/safety and enterprise booking workflows. Competes for the serviced apartment segment ICAB relies on while offering an integrated platform alternative.
• Blueground: Furnished long-stay apartment provider entering the extended-stay/insurance displacement segment, offering turn-key alternative to hotel sourcing for medium-term claims. A potential substitute for ICAB's monthly rental stream.
• Portakabin (Modular Buildings): UK modular and portable building manufacturer and hire company. Provides temporary on-site building solutions that overlap with ICAB's POD use case of allowing residents to stay in their homes during repairs.

Broad incumbents

• Airbnb for Work: Global short-term rental platform with an enterprise offering serving insurers, relocations and corporate clients. Not a dedicated claims provider but has emerged as a buyer of accommodation that competes for the same property pool ICAB relies on.
• Corporate Housing by Marriott: Established large-scale furnished apartment and serviced-suite provider under Marriott. Represents broader incumbent alternative-accommodation capability against which ICAB competes when sourcing high-end displaced-policyholder stays.

Direct peers

• White Knight Services (WKS Claims): UK claims handling and alternative accommodation service for insurance clients, comparable in customer base (insurers/loss adjusters) and operating model to ICAB, focused on policyholder relocation.
• Morgan Clark Property Services: UK building claims and repair management firm arranging alternative accommodation alongside repair services for insurer clients. Adjacent but increasingly overlapping competitor in the claims accommodation space.
• Countrywide Hotel Reservations (CHRIS): Long-established UK-based claims accommodation service arranging hotels and serviced apartments on behalf of insurers and loss adjusters. Closest direct competitor to ICAB's core insurance accommodation offering in the UK market.
• HDIS (Hotel Desk & Insurance Services): UK insurance accommodation intermediary arranging hotels and serviced apartments for displaced policyholders, with similar enterprise sales motion and 24/7 intake model.
• HotelPlus Claims Accommodation: UK alternative accommodation provider serving insurance and housing clients with a comparable hotel and serviced apartment sourcing model. Directly competes for the same instructing-principal contracts as ICAB.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/icab_team
• LinkedInlinkedin.com/company/insurance-claims-accommodation-bureau-limited

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ICAB LIMITED