ICAB LIMITED
ICAB Limited is a UK-based specialist intermediary founded in 1998 that arranges alternative accommodation on behalf of insurers, loss adjusters, social housing organisations, and councils for policyholders and residents displaced by home emergencies or planned remediation works, supported by proprietary POD mobile units and a 24/7 Major Incident response capability.
- Company typePrivate
- Founded1998
- HeadquartersBushey, United Kingdom
- Headcount51–100
- GTM typeB2B
- OfferingServices
What ICAB LIMITED does
ICAB Limited (legal name Insurance Claims Accommodation Bureau Limited) is a UK private limited company founded in 1998 and headquartered in Bushey, Hertfordshire, with a registered office in Barnet. The firm specialises in arranging alternative accommodation on behalf of insurers, loss adjusters, social housing organisations, councils, local authorities, and a secondary set of instructing principals including developers, contractors, crisis management firms, and utility companies. Its core function is to act as an intermediary that sources, books, and funds temporary accommodation (hotels, serviced apartments, rental properties, holiday lets, Airbnb) for policyholders and residents displaced by insured events such as flood, fire, escape of water, or by planned remediation works including cladding, damp, and mould programmes. ICAB also offers complementary removals, packing, storage, and furniture-hire services via a supplier network, and operates a 24/7/365 intake function with dedicated priority/housing teams and a Major Incident team for large-scale emergencies.
The company's product surface is anchored by a proprietary accommodation database covering thousands of UK properties with live availability, a secure digital portal for instructing principals, a Major Incident Tracking System, and the proprietary ICAB POD range — modular mobile bathroom, kitchen, and wet-room units delivered and installed by a dedicated POD team, which allow customers to remain at their property during repairs. Sub-brands include ICAB ULTRA, a bespoke high-net-worth offering with premium rentals, 5-star hotels, and specialist storage/removals, and ICAB Voucher, a multi-store meal and Uber transport credit product.
ICAB makes money by charging insurers and housing organisations for the managed-service coordination of alternative accommodation, by renting and installing POD hardware to enable stay-at-home repairs, and by arranging complementary services through a partner network. Pricing is not publicly disclosed and is bespoke per instruction; ICAB advances booking funds on behalf of clients, creating a working-capital-intensive operating model. The go-to-market is exclusively direct enterprise sales into named insurance and social housing accounts, with distribution reinforced through loss-adjuster relationships and framework-level retention such as the PfH Accommodation and Decant Managed Framework. Two wholly-owned subsidiaries — ICAB Pods Limited and Everlasting (UK) Limited — sit beneath the parent entity.
ICAB LIMITED firmographics
Firmographics- Name
- ICAB LIMITED
- Legal name
- Insurance Claims Accommodation Bureau Limited
- Website
- https://icab.uk.com
- Company type
- Private
- Founded year
- 1998
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- ICAB Limited is a UK-based specialist intermediary founded in 1998 that arranges alternative accommodation on behalf of insurers, loss adjusters, social housing organisations, and councils for policyholders and residents displaced by home emergencies or planned remediation works, supported by proprietary POD mobile units and a 24/7 Major Incident response capability.
- Ownership category
- akta.pro rank
ICAB LIMITED industry classification
Industry- Product category
- Alternative Accommodation Services
- NAICS
- Rental and Leasing Services (532), Consumer Goods Rental (5322)
- SIC
- Hotels, Rooming Houses, Camps & Other Lodging Places (7000), Services-To Dwellings & Other Buildings (7340), Services-Equipment Rental & Leasing, Nec (7359)
- akta.pro primary industry
- Insurance / Disaster Temporary Housing (ALE, Claims Housing) (THAMAHAC)
- akta.pro secondary industries
- Insurance Displacement & Temporary Housing (ALE) (THAMAFAG), Temporary Housing & Serviced Accommodation Coordination (HSAKACAG)
Keywords
Where ICAB LIMITED is headquartered
LocationHeadquarters
- HQ city
- Bushey
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
ICAB LIMITED business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Supply Chain
Revenue model
- Alternative Accommodation Sourcing Services: ICAB acts as intermediary arranging temporary accommodation for policyholders and residents whose homes become uninhabitable due to insured events (flood, fire, escape of water) or housing remediation works. Services include hotels, serviced apartments, rental properties, holiday lets, and Airbnb properties. ICAB advances funds for bookings on behalf of clients.
- ICAB POD Rental and Installation: Rental and professional installation of proprietary POD units (kitchens, bathrooms, wet rooms) for customers who need to remain at their property during repairs. Units are delivered, installed, and collected by ICAB's dedicated POD team.
- Complementary Services: Additional services including removals, packing, storage, and furniture hire sourced through a network of carefully selected suppliers. Also includes ICAB ULTRA bespoke service for high net worth customers and ICAB Voucher multi-store credit system.
Go-to-market motion1 record
Distribution channels4 records
Marketing channels6 records
ICAB LIMITED product offering
Product offeringCore offering
ICAB arranges alternative temporary accommodation for policyholders and residents displaced from their homes due to insured events (flood, fire, escape of water, subsidence) or housing remediation works (cladding, damp and mould, structural repairs). Acting on behalf of insurers, loss adjusters, social housing organisations, councils, and local authorities, the company sources hotels, serviced apartments, rental properties, holiday lets, and Airbnb accommodations. ICAB also rents and installs proprietary mobile POD units (bathrooms, kitchens, wet rooms) and coordinates complementary services including removals, packing, storage, and furniture hire.
Product overview
ICAB (Insurance Claims Accommodation Bureau) operates as a specialist accommodation management platform offering alternative accommodation solutions for insurers, social housing organisations, and other instructing principals. The core product portfolio includes ICAB PODs (mobile accommodation pods including internal/external bathrooms, kitchens, and modular solutions), Alternative Accommodation Solutions (hotels, serviced apartments, rentals, holiday lets, Airbnb), and complementary services (removals, storage, furniture hire). Premium offerings include ICAB ULTRA for high net worth customers and ICAB Voucher for meal/transport flexibility. A dedicated Major Incident team handles large-scale emergency coordination.
Differentiator
Problem solved
Functional benefit
Brands
- ICAB PODs: Mobile accommodation pods including internal/external bathrooms, kitchens, and modular solutions for customers who need to remain on their property during repairs.
- ICAB ULTRA
- ICAB Voucher
Products and services
- ICAB PODs
- Alternative Accommodation Solutions
- ICAB ULTRA
- ICAB Voucher
- Complementary Services
Quantifiable outcome
- Average 2-hour response time from instruction to accommodation offer
- +3 more outcomes
Companies that use ICAB LIMITED
Customer profileNamed customers11 records
Segments3 records
Ideal customer profiles3 records
ICAB LIMITED technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
ICAB LIMITED partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Procurement for Housing (PfH)minorICAB publishes guest articles and blogs on the Procurement for Housing website covering social housing sector topics including Awaab's Law preparation, damp and mould remediation, decant contingency planning, crisis management, public sector challenges, and technology in social housing. PfH is a procurement organization for housing associations and public sector bodies.
Scale indicators7 records
Recent moves7 records
Expansion highlights5 records
ICAB LIMITED competitors and assessment
Company assessmentEmerging players
- Sonder Holdings: Tech-enabled short-term rental and serviced accommodation operator with health/safety and enterprise booking workflows. Competes for the serviced apartment segment ICAB relies on while offering an integrated platform alternative.
- Blueground: Furnished long-stay apartment provider entering the extended-stay/insurance displacement segment, offering turn-key alternative to hotel sourcing for medium-term claims. A potential substitute for ICAB's monthly rental stream.
- Portakabin (Modular Buildings): UK modular and portable building manufacturer and hire company. Provides temporary on-site building solutions that overlap with ICAB's POD use case of allowing residents to stay in their homes during repairs.
Broad incumbents
- Airbnb for Work: Global short-term rental platform with an enterprise offering serving insurers, relocations and corporate clients. Not a dedicated claims provider but has emerged as a buyer of accommodation that competes for the same property pool ICAB relies on.
- Corporate Housing by Marriott: Established large-scale furnished apartment and serviced-suite provider under Marriott. Represents broader incumbent alternative-accommodation capability against which ICAB competes when sourcing high-end displaced-policyholder stays.
Direct peers
- White Knight Services (WKS Claims): UK claims handling and alternative accommodation service for insurance clients, comparable in customer base (insurers/loss adjusters) and operating model to ICAB, focused on policyholder relocation.
- Morgan Clark Property Services: UK building claims and repair management firm arranging alternative accommodation alongside repair services for insurer clients. Adjacent but increasingly overlapping competitor in the claims accommodation space.
- Countrywide Hotel Reservations (CHRIS): Long-established UK-based claims accommodation service arranging hotels and serviced apartments on behalf of insurers and loss adjusters. Closest direct competitor to ICAB's core insurance accommodation offering in the UK market.
- HDIS (Hotel Desk & Insurance Services): UK insurance accommodation intermediary arranging hotels and serviced apartments for displaced policyholders, with similar enterprise sales motion and 24/7 intake model.
- HotelPlus Claims Accommodation: UK alternative accommodation provider serving insurance and housing clients with a comparable hotel and serviced apartment sourcing model. Directly competes for the same instructing-principal contracts as ICAB.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
ICAB LIMITED social profiles
Digital presenceICAB LIMITED compliance and trust
Trust signalCompliance2 records
ICAB LIMITED financial estimates
Financial estimateRevenue estimate
Valuation estimate
ICAB LIMITED leadership team
Management profileNumber of profiles
Profiles3 records
ICAB LIMITED subsidiaries and ownership
Company hierarchySubsidiaries2 records
ICAB LIMITED funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ICAB LIMITED M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ICAB LIMITED
What does ICAB LIMITED do?
ICAB arranges alternative temporary accommodation for policyholders and residents displaced from their homes due to insured events (flood, fire, escape of water, subsidence) or housing remediation works (cladding, damp and mould, structural repairs). Acting on behalf of insurers, loss adjusters, social housing organisations, councils, and local authorities, the company sources hotels, serviced apartments, rental properties, holiday lets, and Airbnb accommodations. ICAB also rents and installs proprietary mobile POD units (bathrooms, kitchens, wet rooms) and coordinates complementary services including removals, packing, storage, and furniture hire.
Is ICAB LIMITED a public or private company?
ICAB LIMITED is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was ICAB LIMITED founded?
ICAB LIMITED was founded in 1998. It employs 51 to 100 people.
Where is ICAB LIMITED based?
ICAB LIMITED is headquartered in Bushey, United Kingdom, in the Europe region.
How does ICAB LIMITED make money?
Three revenue lines are on record. Alternative Accommodation Sourcing Services are the primary driver. The others are ICAB POD Rental and Installation and complementary Services.
Who are ICAB LIMITED's main competitors?
Emerging players on record are Sonder Holdings, Blueground and Portakabin (Modular Buildings). Broad incumbents are Airbnb for Work and Corporate Housing by Marriott. Direct peers are White Knight Services (WKS Claims), Morgan Clark Property Services, Countrywide Hotel Reservations (CHRIS), HDIS (Hotel Desk & Insurance Services) and HotelPlus Claims Accommodation.
Does ICAB LIMITED have an API?
No public API is recorded for ICAB LIMITED.
What industry is ICAB LIMITED in?
ICAB LIMITED's product category is Alternative Accommodation Services. Its primary akta.pro industry code is THAMAHAC, Insurance / Disaster Temporary Housing (ALE, Claims Housing), with a secondary code of THAMAFAG, Insurance Displacement & Temporary Housing (ALE). Its NAICS code is 532 and its SIC code is 7000.