ICCCA
ICCCA is a South African non-profit association of at least 11 senior independent contact centre consultants, offering collective consulting, training, and industry development services to enterprises and BPO operators across South Africa.
- Company typePrivate
- Founded2011
- HeadquartersNot specified, South Africa
- Headcount1–10
- GTM typeB2B
- OfferingServices
ICCCA firmographics
Firmographics- Name
- ICCCA
- Legal name
- Independent Contact Centre Consultants Association
- Website
- https://iccca.co.za
- Company type
- Private
- Founded year
- 2011
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- ICCCA is a South African non-profit association of at least 11 senior independent contact centre consultants, offering collective consulting, training, and industry development services to enterprises and BPO operators across South Africa.
- Ownership category
- akta.pro rank
Where ICCCA is headquartered
LocationHeadquarters
- HQ city
- Not specified
- HQ country
- South Africa
- HQ region
- Africa
Offices1 record
Markets served
ICCCA business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Others
Revenue model
- Annual Member Subscription Fees: Annual subscription fees determined by the Board and ratified by members at the AGM. Payment within 30 days of invoice, with arrangements to pay over a maximum three-month period.
- Events and Conferences: Conferences, seminars, workshops and similar activities conducted under the aegis of ICCCA or in terms of the Association's endorsement or support of third-party events.
- Sponsorships, Grants and Donor Funding: Sponsorships, grants and donor funding as may be approved by the Board.
- Research Projects: Revenue generated through research projects.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels4 records
ICCCA product offering
Product offeringCore offering
ICCCA is a non-profit professional association of independent contact centre consultants offering collective consulting and training services across six domains: Strategy (auditing, benchmarking, BPO standards compliance), Operations (performance management, vendor selection), People Development (training, leadership development), Customer Experience (CRM, quality assurance, IVR design), Technology (audits, requirements), and Industry (BPO sector development, market research). Services are delivered by globally experienced consultants each with a minimum of 10 years of specialised contact centre experience.
Product overview
ICCCA (Interconnected Contact Centre Consultants Association) is a professional association of experienced contact centre consultants rather than a product company. The organization offers consulting and training services organized into six main categories: Strategy Consulting Services (auditing, benchmarking, business processes), Operations Consulting Services (performance management, assessments, vendor management), People Development Services (training, leadership development, team building), Customer Experience Consulting Services (CRM strategies, quality assurance, IVR design), Technology Services (technology audits and assessments), and Industry Services (BPO sector development, business intelligence, engagement platforms). These services are delivered by globally recognized contact centre professionals with expertise across all strategic, operational, and skills development areas of Call Centres, Contact Centres and Customer Engagement.
Differentiator
Problem solved
Functional benefit
Products and services
- Strategy Consulting Services
- Operations Consulting Services
- People Development Services
- Customer Experience Consulting Services
- Technology Services
- Industry Services
Companies that use ICCCA
Customer profileSegments2 records
Ideal customer profiles2 records
ICCCA technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
ICCCA partnerships and signals
Strategic signalScale indicators3 records
Recent moves3 records
Expansion highlights4 records
ICCCA competitors and assessment
Company assessmentDirect peers
- ICMI (International Customer Management Institute): Global contact centre and customer management industry association providing training, certification, conferences, and research. Directly comparable to ICCCA as a professional membership body serving the same customer experience and contact centre industry with a similar curated expert model.
- Customer Contact Association (CCA): European customer contact industry association providing member services, accreditation, training, and research. Directly comparable to ICCCA in structure and consulting/training focus on the contact centre industry, though based in the UK/Europe.
- Customer Experience Professionals Association (CXPA): Global professional association for customer experience practitioners offering certification, networking, and resources. Comparable to ICCCA as a CX-focused membership organisation, though broader in scope than ICCCA's contact centre concentration.
- Call Centre Management Association (CCMA): Ireland/UK contact centre industry association offering member services, training, awards, and events. Directly comparable to ICCCA in mission, membership model, and focus on the contact centre professional community, with a regional UK/Ireland footprint.
Broad incumbents
- Accenture: Global management consulting firm with extensive customer experience and operations practices. Competes with ICCCA for high-end contact centre advisory work, but operates at vast scale with proprietary research, technology-enabled consulting, and a global delivery footprint.
- KPMG: Big Four professional services firm with a customer and operations practice serving the BPO and contact centre industry. Overlaps with ICCCA's advisory scope but offers broader consulting capabilities, global reach, and audit-adjacent trust signals.
- Concentrix: Global leader in customer experience solutions and BPO services. Overlaps with ICCCA's client base and offers some of the same advisory and operational services as part of a much broader portfolio, but operates as a large-scale BPO rather than a curated consulting association.
Regional players
- Customer Service Institute of Australia (CSIA): Australian customer service and contact centre professional association providing training, certification, and networking. Comparable to ICCCA in member-driven professional services focus, but with a geographic focus on Australia rather than South Africa.
- Asia Pacific Customer Contact Association (APCCA): Regional industry association for the Asia Pacific customer contact industry. Comparable to ICCCA as a contact centre professional membership body, but serving a different Asia Pacific geographic corridor rather than Africa.
Emerging players
- ContactBabel: UK-based contact centre industry research and analyst firm operating in the same ecosystem as ICCCA by providing market intelligence and advisory insights to the contact centre industry, though structured as a research firm rather than a curated membership association.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights6 records
Customer concentration
ICCCA social profiles
Digital presenceICCCA financial estimates
Financial estimateRevenue estimate
Valuation estimate
ICCCA leadership team
Management profileNumber of profiles
Profiles5 records
ICCCA funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ICCCA M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ICCCA
What does ICCCA do?
ICCCA is a non-profit professional association of independent contact centre consultants offering collective consulting and training services across six domains: Strategy (auditing, benchmarking, BPO standards compliance), Operations (performance management, vendor selection), People Development (training, leadership development), Customer Experience (CRM, quality assurance, IVR design), Technology (audits, requirements), and Industry (BPO sector development, market research). Services are delivered by globally experienced consultants each with a minimum of 10 years of specialised contact centre experience.
Is ICCCA a public or private company?
ICCCA is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was ICCCA founded?
ICCCA was founded in 2011. It employs 1 to 10 people.
Where is ICCCA based?
ICCCA is headquartered in Not specified, South Africa, in the Africa region.
How does ICCCA make money?
Four revenue lines are on record. Annual Member Subscription Fees are the primary driver. The others are events and Conferences, sponsorships, Grants and Donor Funding and research Projects.
Who are ICCCA's main competitors?
Direct peers on record are ICMI (International Customer Management Institute), Customer Contact Association (CCA), Customer Experience Professionals Association (CXPA) and Call Centre Management Association (CCMA). Broad incumbents are Accenture, KPMG and Concentrix. Regional players are Customer Service Institute of Australia (CSIA) and Asia Pacific Customer Contact Association (APCCA). ContactBabel is listed as an emerging player.
Does ICCCA have an API?
No public API is recorded for ICCCA.