Carpigiani North America

What Carpigiani North America does

Carpigiani North America is the US operating subsidiary of Italy's Carpigiani Group (founded 1946), itself part of the Ali Group S.r.l. foodservice equipment conglomerate. Headquartered at 738 Gallimore Dairy Road in High Point, North Carolina, the entity manufactures and assembles a full line of commercial frozen dessert equipment — batch freezers (4- to 37-quart), soft serve machines, dipping and hardening cabinets, shake machines, and slush machines — and distributes them across the United States and Canada. The product line is differentiated by six granted patents covering Hard-O-Tronic viscosity-based consistency control, Heat Treatment self-pasteurization (cleaning intervals up to 42 days), Teorema remote monitoring/diagnostics, and proprietary cylinder and pump designs. Documented equipment outcomes include labor-cost reductions of more than 75% and sales gains above 30% in reference deployments such as the Sanctuary at Kiawah Island Golf Resort.

The company operates a hybrid go-to-market model combining direct enterprise sales (via toll-free 1-800 number, contact forms, and named Executive Sales Consultants such as John McCabe) with a regional distributor network (Van Treese & Associates in the Midwest, Cool King Refrigeration in Canada, Rosito Bisani East Coast), a McDonald's-certified service network for shake and sundae equipment, and an integrated training ecosystem centered on Frozen Dessert University. Customer segments span QSR/fast food, independent ice cream and gelato shops, hotels and resorts, full-service restaurants, mobile and food-truck concepts, stadiums and entertainment venues, and wholesale/retail producers. Pricing is quote-based rather than published, with revenue derived from one-time equipment sales, parts and accessories, certified refurbished machines, and fee-based consulting services.

Strategically, Carpigiani North America is a brand-and-technology-led, niche industrial equipment business whose competitive position rests on 80+ years of category authority, patent-protected mechatronics, an in-person education franchise, and the financial backing of Ali Group. Recent strategic emphasis has been on product expansion (UF920 combination soft serve/shake launch in January 2022; V-AIR slush line in 2024), event-led demand generation (Gelato Festival World Masters 2022-2025 sponsorship), and ecosystem buildout (Frozen Dessert Innovation Incubator, profit calculator, distributor-hosted open houses). The company reports only 26 employees in North America, indicating that the US entity is a lean sales, assembly, and service hub within a much larger global Ali Group manufacturing footprint.

Name

Carpigiani North America

Legal name

Carpigiani North America

Website

https://icecream.carpigiani.com

Company type

Private

Founded year

1946

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Commercial Frozen Dessert Equipment

NAICS

Ice Cream and Frozen Dessert Manufacturing (311520)

SIC

Ice Cream & Frozen Desserts (2024)

akta.pro primary industry

Ice Cream, Frozen Desserts & Novelties Manufacturing (AFAKAKAE)

akta.pro secondary industries

Dairy-Based Frozen Novelties Manufacturing (Bars, Sandwiches, Cones) (AFAHAEAG), Frozen Prepared Foods & Meals Manufacturing (AFAKACAH)

Keywords

• Commercial ice cream equipment
• Gelato batch freezers
• Soft serve machines
• Frozen dessert machinery
• Foodservice refrigeration equipment

Headquarters

HQ city

High Point

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Hardware or Manufacturing

Cost components

Supply Chain, Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Equipment Sales: Sale of ice cream machines and frozen dessert equipment including batch freezers, soft serve machines, dipping cabinets, hardening cabinets, shake machines, and slush machines. Products sold as complete units with various configurations (countertop, floor standing, gravity-fed, pump, heat treatment).
2. Parts and Accessories: Replacement parts, cleaning supplies (Carpi Care Kit), and accessories like dispensing doors, nozzles, and specialized beaters for different product types.
3. Refurbished Equipment: Demo and factory certified refurbished machines backed by one-year warranty, sold at reduced prices.
4. Consulting Services: Fee-based consulting services for business setup, product development, and operational optimization. Includes free 1-hour initial consultation.

Pricing tiers

Go-to-market motion4 records

Distribution channels4 records

Marketing channels10 records

Core offering

Carpigiani North America manufactures, assembles, and sells professional frozen dessert equipment used by foodservice operators to produce ice cream, gelato, sorbet, soft serve, shakes, slush, frozen custard, and plant-based desserts. Its portfolio spans batch freezers, soft serve machines, dipping and hardening cabinets, shake and slush machines, plus pre-configured equipment packages, backed by Frozen Dessert University training and consulting services.

Product overview

Carpigiani North America offers a comprehensive portfolio of frozen dessert equipment. The core product lines include: (1) Soft Serve Machines - countertop and floor-standing models (191 series, 193 series, 161 T G SP, UF920, K3/E) with gravity-fed, pressurized, and heat treatment options for ice cream, gelato, sorbet, frozen yogurt, custard, and plant-based recipes; (2) Batch Freezers - ranging from compact 4-quart countertop models (LB100 B) to 37-quart floor-standing machines (LB1002 RTX), including the innovative Synthesis 2 modular customer-facing system and Ready series combo freezers with heat-treat and crystal dispensing capabilities; (3) Dipping Cabinets - Coldwall series in 4, 6, 8, 12, and 16 display capacities for gelato and premium ice cream storage and display; (4) Hardening Cabinets (ICH-1D) for rapid freezing and long-term storage; (5) Slush Machines - V-AIR SMART and V-AIR DREAM for frozen beverages and slush; (6) Shake Machines (161 K SP G/M); and (7) Pre-configured packages combining multiple machines for different business sizes. All products are backed by patented technologies including Hard-O-Tronic consistency control, TEOREMA remote assistance, and heat treatment systems. The company operates manufacturing in High Point, NC as part of the Ali Group.

Differentiator

Problem solved

Functional benefit

Products and services

• UF920 Combination Soft Serve/Shake Machine Floor-standing twin twist soft serve machine with the highest production in its class, producing up to 960 four-ounce servings per hour. Features gravity design with heat treatment, Hard-O-Tronic consistency control, and a 42-day cleaning cycle for high-volume QSR and ice cream shop operators.
• 161 T G SP Soft Serve Machine Compact gravity-fed soft serve machine with heat treatment for ice cream, sorbet, frozen yogurt, custard, and plant-based recipes. Includes the H-O-T consistency control system and TEOREMA remote monitoring.
• 191 Bar EG Soft Serve Machine Countertop gravity-fed soft serve machine designed for easy use with unique cylinder construction that delivers better results using less electricity.
• 191 SPEG Soft Serve Machine Countertop gravity-fed soft serve machine with heat treatment for creamy and fibrous ice cream, custard, or plant-based recipes, requiring no cleaning for up to 14 days.
• 191 SPEP Soft Serve Machine Countertop pressurized soft serve machine with heat treatment that delivers maximum overrun control and hygiene, available in an air-cooled configuration.
• 191 Bar EP Soft Serve Machine Countertop pump-fed soft serve machine for maximum overrun control, hygiene, and ease of use, with a spigot flow that adjusts product flow.
• 193 Bar G Soft Serve Machine Countertop gravity-fed twin twist soft serve machine for high-volume production with Hard-O-Tronic consistency control and adjustable overrun.
• 193 SP G Soft Serve Machine Countertop gravity-fed heat-treated soft serve machine for high-volume production with a self-pasteurizing system requiring no cleaning for up to 14 days.
• 193 SP P Soft Serve Machine Countertop pressurized heat-treated twin twist soft serve machine with self-pasteurizing system for high-volume operations.
• 193 Bar P Soft Serve Machine Countertop pump-fed soft serve machine for high-volume production with Hard-O-Tronic consistency control and up to 80% overrun on pump models.
• K3/E Shake & Sundae Combo Freezer Floor-standing heat-treatment combo freezer with two independent high-volume freezers, producing 84 lbs of ice cream and 88 lbs of shake for QSR and high-volume operators.
• Synthesis 2 Batch Freezer Innovative modular batch freezer system that allows ice cream making in front of customers, with two independent cylinders, Hard-O-Tronic technology, LCD display, and an all-in-one ice cream-making process.
• LB100 B Batch Freezer 4-quart countertop batch freezer with mechanical timer and consistency control for compact ice cream production in small shops and test kitchens.
• LB200 IC Batch Freezer 10-quart countertop batch freezer with adjustable electronic consistency control for ice cream, sorbet, custard, and high-overrun frozen desserts.
• LB502 DGT Batch Freezer 20-quart floor standing batch freezer for ice cream and Michoacana-style helado, featuring electronic controls and a 3-E beater for optimal extraction.
• Ready 302 G TRU - 2 Batch Freezer 15-quart floorstanding combo batch freezer with dynamic heat and batch freezing technology for producing ice cream, gelato, sorbet, sherbet, frozen custard, and water ice.
• Ready 502 G TRU - 2 Batch Freezer 20-quart floorstanding combo batch freezer with Hard-O-Tronic automatic consistency control, post cooling, and the Crystal setting for filling frozen pastries and retail containers.
• Ready 802 G TRU - 2 Batch Freezer 27-quart floorstanding combo batch freezer with dynamic technology for producing ice cream, gelato, sorbet, sherbet, frozen custard, and water ice at higher capacity.
• LB1002 RTX Batch Freezer 37-quart floor-standing batch freezer with Hard-O-Dynamic technology for high-capacity ice cream production, featuring electronic controls and automatic product maintenance.
• Coldwall 6 Dipping Cabinet Ice cream dipping cabinet with static refrigeration, internal foamed evaporator, and automatic defrost, available in 4, 6, 8, 12, and 16 display capacities for gelato and premium ice cream display.
• Coldwall 16 Dipping Cabinet High-capacity 16-display ice cream cabinet with static refrigeration, automatic hot gas defrost, a one-piece body with ecological polyurethane insulation, and a tempered glass structure for high-traffic retail display.
• ICH-1D Hardening Cabinet Ice cream hardening freezer with top and bottom compartments operating at -25 to -15 degrees Fahrenheit, manufactured by Victory Refrigeration for Carpigiani for rapid freezing and long-term storage.
• V-AIR SMART Slush Machine Space-saving frozen beverage machine with automatic modes, easy-tap disassembly, and fast cleaning, available in 4, 8, or 12 gallon configurations for slush and frozen drinks.
• V-AIR DREAM Frozen Beverage Machine Versatile frozen beverage machine for slush, sherbet, sorbet, drinks, frozen cocktails, milkshakes, frappuccinos, and cream, featuring a direct-drive cylinder mixer and refrigerated hopper.
• 161 K SP G/M Shake Machine Single-flavor countertop shake machine with H-O-T consistency control, direct-drive motor, integrated mixer, and vertical ventilation for QSR and foodservice operators.
• Frozen Dessert Equipment Packages Pre-configured equipment bundles for starting or expanding a frozen dessert business, including the 200 Frozen Dessert Package (LB200 IC + NK100 Hardening Cabinet + Coldwall 6), 502 Frozen Dessert Package (LB502 DGT + ICHA-1D + Coldwall 12), and Ready Frozen Dessert Package (Ready 802 G TRU 2 + ICHA-1D + Coldwall 16).
• Carpigiani Consulting Services Fee-based consulting service that applies 75+ years of ice cream market knowledge to help foodservice entrepreneurs select equipment, develop products, and optimize operations. Starts with a free 1-hour phone consultation.

Quantifiable outcome

• Sales increased by more than 30% with LB302 RTX G at Sanctuary at Kiawah Island Golf Resort
• +5 more outcomes

Named customers10 records

Segments7 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature9 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• Ali Group S.r.l.coreOthersParent company and global leader in foodservice equipment. Carpigiani operates as a subsidiary within the Ali Group portfolio, benefiting from shared resources, global distribution network, and financial stability. Ali Group S.r.l. (VAT 13239980967) is headquartered in Italy with worldwide operations.
• Van Treese & AssociatescoreChannel Partner/ Reseller/ DistributorRegional distributor for Carpigiani equipment in the Midwest (Indianapolis, IN). Hosts open house events for equipment demonstrations and customer engagement.
• Cool King RefrigerationcoreChannel Partner/ Reseller/ DistributorRegional distributor for Carpigiani equipment in Canada (Mississauga, ON). Provides local sales, service, and support for Canadian customers.
• Rosito Bisani East Coast OfficecoreChannel Partner/ Reseller/ DistributorRegional distributor and host of East Coast gelato events including the King of Prussia Gelato Challenge and training sessions. Located in King of Prussia, PA.
• Centerplate (Sodexo Company)minorGTM or Marketing PartnerHospitality service provider handling foodservice for Miami Beach Convention Center and major U.S. stadiums including Miami's Hard Rock Stadium. Partnered with Angie's Epicurean for mobile activations, demonstrating Carpigiani equipment at high-profile events.
• Sigep - Italian Exhibition GroupcoreStrategic or Co-development PartnerCo-sponsor of Gelato Festival World Masters competition series (2022-2025). International partnership promoting gelato culture and Carpigiani equipment through global competition events.
• Frozen Dessert Innovation IncubatorminorStrategic or Co-development PartnerProgram developed by Malcolm Stogo and Thalia Hohenthal, sponsored by Carpigiani. Provides innovation center for individuals and companies to develop frozen dessert concepts and products using Carpigiani equipment.
• Malcolm Stogo (Ice Cream University)coreImplementation/ SI/ Consulting PartnerKnown as the 'Godfather of Ice Cream,' Malcolm Stogo serves as consultant for Carpigiani and creator of Ice Cream University. Key figure in North American gelato education and Carpigiani customer development.
• Distributor Network (Nationwide)coreChannel Partner/ Reseller/ DistributorNationwide service network providing sales, installation, maintenance, and support for Carpigiani equipment across North America. Includes certified service technicians and support staff.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Taylor Company: Taylor is a long-established US manufacturer of commercial ice cream, shake, and frozen beverage equipment, directly competing with Carpigiani in foodservice and QSR frozen dessert machines. Both serve QSR chains, ice cream shops, and foodservice operators with overlapping soft serve and shake machine product lines.
• Emery Thompson: Emery Thompson specializes in commercial batch freezers and ice cream production equipment for gelato shops and artisan producers. It directly competes with Carpigiani's batch freezer line, including floor-standing models for premium ice cream and gelato production.
• Stoelting: Stoelting manufactures commercial soft serve, shake, and frozen custard equipment widely used in QSR and foodservice. It directly competes with Carpigiani's soft serve and shake machine lines, including heat-treated models targeting the same customer segments.
• Nissei: Nissei is a Japanese manufacturer of commercial frozen dessert equipment, including batch freezers and continuous freezers. It serves gelato shops and ice cream producers in Asian and international markets, representing a relevant global competitor to Carpigiani.
• Gelmatic: Gelmatic is an Italian manufacturer specializing in gelato and ice cream display and serving equipment (display cases, dipping cabinets). It directly competes with Carpigiani's Coldwall dipping cabinet line in the ice cream and gelato shop segment.
• Electro Freeze (Middleby): Electro Freeze is a US manufacturer of soft serve, shake, and frozen beverage equipment, now part of Middleby Corporation. It competes head-to-head with Carpigiani in QSR and foodservice channels with comparable gravity-fed and pressurized soft serve offerings.
• Frigomat: Frigomat is an Italian manufacturer of gelato, ice cream, and pastry equipment with a global presence. It is one of Carpigiani's primary Italian competitors in the gelato equipment category, serving similar artisan gelato and ice cream shop customers worldwide.

Broad incumbents

• Middleby Corporation: Middleby is a large US-based commercial foodservice equipment conglomerate owning brands like Electro Freeze and offering broad kitchen equipment portfolios. While it competes in frozen dessert equipment, its primary strength is integrated kitchen solutions that bundle frozen dessert machines with broader foodservice packages.
• Hoshizaki: Hoshizaki is a major global manufacturer of commercial ice machines and refrigeration with adjacencies to frozen dessert equipment via ice and frozen beverage production. It is a broad incumbent in foodservice cold-chain equipment that overlaps with parts of Carpigiani's cabinet and refrigeration offerings.

Others

• Ali Group S.r.l. Ali Group is Carpigiani's parent company and a major global foodservice equipment conglomerate. While not a direct competitor, Ali Group owns multiple foodservice brands and provides distribution, financial backing, and strategic direction to Carpigiani.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/carpigiani-north-america

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Carpigiani North America