Agency for Identification Documents, Registers and Data Exchange of Bosnia and Herzegovina (IDDEEA)

What Agency for Identification Documents, Registers and Data Exchange of Bosnia and Herzegovina (IDDEEA) does

IDDEEA is a state-level administrative organization under the Ministry of Civil Affairs of Bosnia and Herzegovina, established by law in 2008 and headquartered in Banja Luka. It is the sole authorized body in BiH for the personalization of all biometric identification documents (ID cards, passports, driving licenses, vehicle registration documents, tachograph cards, seafarer documents, and local border traffic permits) and the only certified electronic signature certification authority in the country. The agency maintains BiH's central registries covering personal identification numbers (JMB), identity documents, vehicles, driving licenses, tachograph cards, the voters' register, and fines, serving all approximately 3.3 million BiH citizens as well as government institutions at all levels and legal entities operating in BiH.

IDDEEA operates a centralized IT infrastructure that includes a Public Key Infrastructure (PKI) for digital signatures compliant with the EU eIDAS Regulation, a Synchronous Digital Hierarchy (SDH) radio-relay telecom network interconnecting government institutions across the country, an integrated Document Management System (DMS), biometric verification systems compliant with ICAO standards, and a centralized information system for registers. Its consumer-facing digital services include the e-IDDEEA mobile application (Android), qualified e-signature services, digital representation, the Open Data Portal (the first in BiH, launched 2023), and linked e-services for citizens and legal entities. BiH was among the first non-EU countries globally to issue third-generation biometric passports (SAC, 2014).

The agency is funded through the BiH state budget rather than through direct fees, with identification document issuance fees collected by competent authorities (MUPs) and passed on. It does not operate as a commercial entity, has no private shareholders or external investors, and revenue figures are not publicly disclosed. Distribution occurs through a headquarters in Banja Luka, four regional centers (Sarajevo, Bihać, Mostar, Bijeljina), a growing network of Registration Authority (RA) offices embedded in municipal administrations, and mobile biometric deployments organized with the BiH embassy abroad. IDDEEA holds eIDAS certification alongside ISO 9001, 27001, 14001, 27701, 37001, and 45001 certifications.

Name

Agency for Identification Documents, Registers and Data Exchange of Bosnia and Herzegovina (IDDEEA)

Legal name

Agency for Identification Documents, Registers and Data Exchange of Bosnia and Herzegovina (IDDEEA)

Website

https://iddeea.gov.ba

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

11–50 employees

Short description

IDDEEA is the sole BiH state agency for personalization of biometric identification documents, operating central national registries, an eIDAS-compliant PKI, and an SDH telecom network connecting all government institutions to serve BiH's 3.3 million citizens and public sector entities.

Ownership category

akta.pro rank

Product category

Government Identity & Registry Services

NAICS

Public Administration (92), International Affairs (92812), Executive, Legislative, and Other General Government Support (921)

akta.pro industry

PRIMARYBPAMAEAI

Fraud Prevention & Identity Verification (IDV/KYC)

Business & Public Services/Web, Mobile & Digital Platforms/Digital Identity, Authentication & Access

SECONDARYHDADAAAF

Identity Verification & Proofing (IDV, KYC, Biometrics)

Hardware, Technology & Telecom/Cybersecurity/Identity & Access Management (IAM)

Keywords

• Identity document issuance
• Biometric passports
• Public key infrastructure
• Central civil registries
• Qualified electronic signatures

Headquarters

HQ city

Banja Luka

HQ country

Bosnia & Herzegovina

HQ region

Europe

Offices7 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Others

Revenue model

1. Government Budget Funding: IDDEEA is an administrative organization within the Ministry of Civil Affairs of Bosnia and Herzegovina, funded through the state budget. The agency does not charge citizens directly for identification documents; issuance fees are collected by competent authorities (e.g., MUPs).

Go-to-market motion2 records

Distribution channels6 records

Marketing channels5 records

Core offering

IDDEEA is the sole government-mandated administrative agency in Bosnia and Herzegovina that personalizes all biometric identification documents (ID cards, passports, driving licenses, vehicle registration documents, tachograph cards, seafarer documents, border crossing permits), maintains central civil and vehicle registries, and operates the national PKI infrastructure and SDH telecom network. It provides e-government services including e-Signature, digital representation, the e-IDDEEA mobile application, and the Open Data Portal to citizens, legal entities, and government institutions.

Product overview

IDDEEA is a government agency managing identification documents, central registries, and data exchange for Bosnia and Herzegovina. The agency operates as an integrated platform providing document personalization (identity cards, driving licenses, passports, vehicle registration documents, tachograph cards), PKI-based digital signature services compliant with eIDAS regulation, biometric systems, and telecommunications infrastructure (SDH network). The product portfolio includes core document issuance systems, e-government services (e-IDDEEA mobile app, e-Signature, digital representation), open data portal, and interconnection systems connecting government institutions. IDDEEA serves both citizens (G2C) and legal entities (G2B) through web portals and mobile applications, while maintaining secure central registries and data exchange protocols.

Differentiator

Problem solved

Functional benefit

Brands

• e-IDDEEA: Mobile application enabling citizens of Bosnia and Herzegovina to use electronic signature and other online services.
• e-Signature
• Digital Representation
• Open Data Portal (ODP)
• eDataXchange

Products and services

• Identity Card (Biometric e-ID) Electronic identity card personalized by IDDEEA for BiH citizens, containing a memory element with a qualified certificate for digital identity and electronic signature, enabling use of e-services and digital representation to government systems.
• Driving License National driving license personalized by IDDEEA for citizens of Bosnia and Herzegovina, compliant with EU standards.
• Travel Documents (Biometric Passports) Biometric passports including civil, service, and diplomatic passports, personalized with electronic chips containing biometric data compliant with ICAO standards (SAC - Supplemental Access Control).
• Vehicle Registration Documents Vehicle registration documents including registration certificates, ownership certificates, and stickers confirming technical fitness and vehicle registration.
• Tachograph Cards (GEN2) Smart tachograph cards for digital tachograph systems (GEN2), including driver cards, workshop cards, and control cards, regulated by EU Regulation 165/2014.
• Seafarer's Passports and Maritime ID Cards Maritime and seaman's books for seafarers from Bosnia and Herzegovina, personalized and recorded in electronic registry.
• Local Border Traffic Permits Border crossing permits for citizens of the Republic of Croatia living in border areas, enabling facilitated border crossing with Bosnia and Herzegovina.
• e-Signature (Qualified Electronic Signature Service) Qualified electronic signature service allowing citizens to remotely sign PDF documents using their personal certificate, legally equivalent to a handwritten signature and compliant with eIDAS Regulation (910/2015).
• e-IDDEEA Mobile Application Mobile application enabling citizens of BiH to use qualified electronic signatures and digital representation services on their smartphones.
• Open Data Portal (ODP) Open data portal providing access to agency statistics, registry data, and identification document information for citizens, researchers, and institutions.
• eDataXchange Electronic data exchange platform for legal entities enabling secure exchange of data and documents with government institutions.
• Digital Representation Services Digital representation service enabling citizens to authenticate to government systems using digital representation certificates, facilitating online access to e-services.
• Central Registries (Information System for Registers) Central registries maintained by IDDEEA including civil registry (JMB), residence, identity cards, passports, driving licenses, vehicle registration, and electoral register.

Quantifiable outcome

• 96% confirmed biometric identification rate during local election pilot in 2024
• +3 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature9 records

Partnerships

Nine partnerships are on record, tiered major and core.

• Elektroprenos BiH (Bosnia and Herzegovina Electrotransmission Company)majorTechnology or Integration · 1 January 2024IDDEEA signed a strategic contract with Elektroprenos BiH for use of their optical fiber capacities across Bosnia and Herzegovina to build a new telecommunications network, replacing and expanding the existing SDH infrastructure.
• EU Delegation in Bosnia and HerzegovinacoreStrategic or Co-development Partner · 1 January 2023EU Delegation in BiH is the primary strategic partner providing significant funding through IPA (Instrument for Pre-Accession Assistance) programs. EU funding has enabled modernization of IDDEEA's information system, equipment delivery (approximately 4 million KM through IPA II 2017 and IPA 2019), Open Data Portal implementation, and support for eIDAS certification. The EU also supports the digital ID wallet implementation under eIDAS 2.0.
• GIZ (German Society for International Cooperation)coreStrategic or Co-development Partner · 1 January 2023GIZ supports IDDEEA's digital transformation through MoUs and technical assistance. Under GIZ's 'Strengthening Public Institutions in BiH' program, GIZ supported CAF standard implementation. GIZ also co-supports the digital ID wallet implementation with EU Delegation and provides expertise in public administration reform.
• UNDP (United Nations Development Programme)majorStrategic or Co-development Partner · 1 January 2023UNDP and IDDEEA signed MoUs for cooperation in digital transformation. UNDP collaborated on the ePorodilje (e-Mothers) electronic service enabling simplified maternity support payments, and on various digital government modernization initiatives.
• Slovenia's Ministry of Digital TransformationmajorTechnology or Integration · 1 January 2023Cooperation established with Slovenia's Ministry of Digital Transformation to improve digital solutions for citizens of Bosnia and Herzegovina, sharing expertise and best practices in digital government services.
• CSI Piemonte (Italy)coreStrategic or Co-development Partner · 1 January 2023CSI Piemonte is a partner in the two-year European Twinning project 'Enhancing Public Service Delivery in BiH through Strengthening Capacities for Identification Documents, Registers and Data Exchange of BiH (IDDEEA BiH)'. CSI Piemonte contributes expertise in information systems and digital government.
• GPDP - Italian Data Protection AuthoritycoreStrategic or Co-development Partner · 1 January 2023The Italian Data Protection Authority (Garante per la protezione dei dati personali) partners in the EU Twinning project, contributing expertise on data protection compliance and personal data security aligned with EU standards.
• HAUS (Finnish Institute for Public Management)coreStrategic or Co-development Partner · 1 January 2023HAUS Finnish Institute for Public Management participates in the EU Twinning project, contributing expertise in public administration management, quality standards, and digital service delivery best practices.
• BH TelecommajorTechnology or Integration · 1 January 2023BH Telecom successfully completed technical integration with IDDEEA's qualified remote electronic signature system, enabling BH Telecom customers to sign contracts, contract amendments, and new services using electronic signatures implemented by IDDEEA.

Scale indicators8 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• Thales Digital Identity & Security: Division of Thales providing biometric passports, eIDs, PKI, and digital identity wallets to governments globally. Comparable tech stack and regulatory certifications (eIDAS, ICAO) to IDDEEA, but operating as a large commercial vendor to multiple national governments.
• IDEMIA: Global leader in biometric and identity solutions, supplier of eID cards, passports, and PKI to governments including several EU member states. Comparable to IDDEEA's portfolio (biometrics, eID, secure documents) but operating at multi-country commercial scale rather than single-state monopoly.
• Bundesdruckerei Group: German state-owned identity technology provider producing passports, ID cards, and digital identity solutions. Comparable to IDDEEA as a government-affiliated national identity document issuer operating own PKI/biometric infrastructure, but at much larger scale and broader geographic reach.

Direct peers

• Veridos GmbH: Joint venture of Bundesdruckerei and Giesecke+Devrient producing secure identity documents and e-government solutions for governments worldwide. Directly comparable to IDDEEA's mandate to personalize biometric passports, ID cards, and driver licenses for sovereign governments.
• Polska Wytwórnia Papierów Wartościowych (PWPW): Polish state-owned security printing and IT integrator producing passports, identity documents, PKI, and e-government systems for Poland. Directly comparable to IDDEEA's role as Poland's state agency for national identity documents and centralized registries.
• IN Groupe (formerly Imprimerie Nationale): French state-owned identity and trust services provider issuing passports, ID cards, and electronic signature certificates for France and other governments. Comparable to IDDEEA as a state-mandated agency with eIDAS-certified PKI and biometric document personalization.

Emerging players

• Estonian Information System Authority (RIA): Estonian government agency operating the country's digital identity infrastructure (e-Residency, X-Road interoperability, smart-ID). Comparable to IDDEEA's digital identity mandate but with a more mature e-government ecosystem and stronger history of EU interoperability integration.

Regional players

• Serbian Ministry of Interior / eGovernment Portal: Serbia's state-level electronic government platform handling national identity, civil registries, and e-services. Comparable to IDDEEA as a Western Balkan state identity and e-government provider operating in the same regional, EU-accession context.
• Croatian Ministry of Interior - eID issuance: Croatian MUP issues Croatia's eID cards (eOI) and serves as the eIDAS-notified identity provider for Croatia, BiH's neighbor and EU accession benchmark. Comparable as a regional state identity/eIDAS authority with overlapping document scope.
• Hungarian Government Documents Office (NYÍL) / IdomSoft: Hungary's IT provider for state e-government services including eID and document management systems. Comparable as a Central European state-owned digital identity service provider with similar Eastern-European EU integration profile.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Instagraminstagram.com/iddeeabih
• LinkedInlinkedin.com/company/agency-for-identification-documents-registers-and-data-exchange

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Agency for Identification Documents, Registers and Data Exchange of Bosnia and Herzegovina (IDDEEA)