Unite against COVID-19

What Unite against COVID-19 does

Unite against COVID-19 is a public health initiative operated by Health New Zealand | Te Whatu Ora, the national health authority of New Zealand. The initiative coordinates the country's official response to the COVID-19 pandemic and broader public health priorities, delivering accurate health information, vaccination services, telehealth access, and emergency triage to New Zealand's approximately 5 million residents. Core services include Healthline (24/7 nurse-staffed telephone triage), Online GP Care (24/7 video and phone consultations with prescription routing to pharmacies), Book My Vaccine (national vaccination booking), My Health Record (personal health portal), Ka Ora Telecare (rural after-hours telehealth), the Aotearoa Immunisation Register (AIR), and GP2GP (inter-practice patient record transfer). Distribution is handled through an integrated network of 20+ public hospitals, over 1,000 community pharmacies, GP practices, and multilingual digital resources available in 24+ languages including Te Reo Māori and Pacific languages.

The underlying technology platform is a set of public-sector digital health systems: a centralised web portal (healthnz.govt.nz), national booking infrastructure (app.bookmyvaccine.health.nz), a personal health record portal (my.health.nz), and clinical guidance infrastructure (HealthPathways), all designed for population-scale reliability and interoperability rather than commercial monetisation. The initiative operates as a state-funded service with no consumer fees for COVID-19 vaccinations, free Healthline consultations, and zero-fees for children under 14 across many services.

The business model is government appropriations-based: Health New Zealand | Te Whatu Ora is funded through New Zealand Government taxation and provides publicly funded universal healthcare. There are no private shareholders, no external investors, and no disclosed revenue figure. The parent is Te Kawanatanga o Aotearoa (New Zealand Government). Reach extends nationally across 80+ locations, making the parent entity New Zealand's largest employer. Partnerships span ambulance services (Hato Hone St John, Wellington Free Ambulance), mental health providers (Mental Health Foundation, Access and Choice, 1737), sexual health services (Sexual Wellbeing Aotearoa), rural support (Rural Support Trust, Ka Ora Telecare), and accessibility services (Whaikaha | Ministry of Disabled People).

Name

Unite against COVID-19

Legal name

Health New Zealand | Te Whatu Ora

Website

https://info.health.nz

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Unite against COVID-19 is New Zealand's official national COVID-19 public health initiative, operated by Health New Zealand | Te Whatu Ora, delivering free vaccination, telehealth, healthline triage, and immunisation registry services to all 5 million New Zealand residents.

Ownership category

akta.pro rank

Product category

Public Health Services

NAICS

Health Care and Social Assistance (62)

SIC

Services-Health Services (8000)

akta.pro primary industry

National/State/Local Immunization Program Offices (HLAJAHAA)

akta.pro secondary industry

Infectious Disease & Immunization Program Funding (HLAJALAH)

Keywords

• Public health information
• Vaccination services
• Telehealth consultations
• Government health services
• Pandemic response

Headquarters

HQ city

Wellington

HQ country

New Zealand

HQ region

Oceania

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain

Revenue model

1. Publicly Funded Healthcare Services: As a government health initiative under Health New Zealand | Te Whatu Ora, Unite against COVID-19 represents publicly funded healthcare services. The initiative is funded through government taxation and provides free or subsidised health services to New Zealand residents. Services include free COVID-19 vaccinations, free healthline consultations, and zero-fees for children under 14 for eligible healthcare services.

Pricing tiers

Go-to-market motion1 record

Distribution channels7 records

Marketing channels6 records

Core offering

Unite against COVID-19 is New Zealand's national public health initiative coordinated by Health New Zealand | Te Whatu Ora. It provides COVID-19 information, free vaccination booking and administration, 24/7 health advice through Healthline, telehealth consultations via Online GP Care, and immunisation record management through the national Aotearoa Immunisation Register. The initiative serves approximately 5 million New Zealanders across more than 80 locations, integrating hospitals, community pharmacies, general practices, and digital platforms for universal access.

Product overview

Health New Zealand | Te Whatu Ora is New Zealand's national health authority providing a unified platform of digital health services. The organization operates a multi-service digital health ecosystem consisting of Healthline (24/7 telephone advice), Online GP Care (video/phone doctor consultations), Book My Vaccine (vaccination scheduling), My Health Record (personal health records portal), Ka Ora Telecare (rural after-hours care), the Aotearoa Immunisation Register (AIR), and GP2GP (inter-practice health record transfer). These services work together to provide universal healthcare access to approximately 5 million New Zealanders across clinical and digital channels.

Differentiator

Problem solved

Functional benefit

Products and services

• Healthline A 24/7 telephone advice service providing free over-the-phone health advice and information from trained nurses and paramedics for all New Zealanders.
• Online GP Care A 24/7 online appointment service connecting users with registered healthcare professionals via video or phone consultations, including prescription capabilities sent to local pharmacies.
• Book My Vaccine An online booking platform for scheduling COVID-19 and other vaccine appointments at pharmacies and clinics nationwide.
• My Health Record A personal health information portal allowing New Zealanders to access and manage their individual health records digitally.
• Ka Ora Telecare A rural after-hours telecare service providing free video and phone health consultations for those in rural locations, with free appointments for children under 14.
• Aotearoa Immunisation Register (AIR) A national register for tracking immunisation records for individuals across New Zealand, including COVID-19 vaccinations and other vaccines.
• GP2GP

Quantifiable outcome

• Free COVID-19 vaccination available to all eligible New Zealand residents
• +2 more outcomes

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• Hato Hone St JohncoreChannel Partner/ Reseller/ DistributorPrimary ambulance service provider for most of New Zealand, responding to emergencies and providing care at scene. Paramedics can assess and treat patients on-site, potentially avoiding hospital transport. Key partner in rural emergency response where volunteer ambulance officers and first responders provide initial care.
• Wellington Free AmbulancecoreChannel Partner/ Reseller/ DistributorEmergency ambulance service for the Wellington region, providing free emergency response and transport. Staffed by highly trained paramedics and ambulance officers who provide critical care and transport to hospital.
• Sexual Wellbeing AotearoaminorChannel Partner/ Reseller/ DistributorSexual health service provider offering contraception information, emergency contraception for under-22s, and abortion services information. Provides pathways for sexual health concerns that may intersect with COVID-19 healthcare needs.
• depression.org.nzminorChannel Partner/ Reseller/ DistributorMental health information website providing resources for depression and anxiety. Referenced as a mental health support channel for those navigating COVID-19 related mental health challenges.
• Mental Health FoundationminorChannel Partner/ Reseller/ DistributorCharitable organization providing mental health advice and support resources. Recommended as a source of information about different mental health conditions and finding appropriate support during the COVID-19 pandemic.
• Rural Support TrustminorChannel Partner/ Reseller/ DistributorNationwide network run by local people to help farming families and rural communities. Provides support, advice, and practical help for rural New Zealanders dealing with health and wellbeing challenges including COVID-19 impacts.
• Access and ChoiceminorChannel Partner/ Reseller/ DistributorMental health service program providing free mental health services to Māori, Pacific peoples, and 12-24 year-olds without requiring a referral. Supports equitable access to mental health care during COVID-19 pandemic.
• KidsHealthminorChannel Partner/ Reseller/ DistributorChildren's health information website (kidshealth.org.nz) providing parenting and child health resources. Referenced as a trusted source for generic health concerns and information for families dealing with COVID-19.
• Whaikaha | Ministry of Disabled PeopleminorChannel Partner/ Reseller/ DistributorMinistry responsible for disability support services in New Zealand. Referenced for information about disability supports, services, equipment, carers, and community resources to support disabled individuals during COVID-19.
• National Poisons CentreminorChannel Partner/ Reseller/ Distributor24/7 helpline (0800 764 766) providing free advice about medicines, chemicals, bites and stings, plants and fungi. Available to rural communities as part of the COVID-19 healthcare support network.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Centers for Disease Control and Prevention (CDC): US federal public health agency operating immunization information systems and pandemic response at much larger scale. Comparable function (national disease coordination, vaccine registries) but in a decentralized payer-mixed healthcare system.

Direct peers

• Public Health Agency of Canada: Canada's national public health agency coordinating federal health emergency response, immunization registries, and population-level disease surveillance—structurally similar role to Health NZ's Unite against COVID-19 in terms of disease-coordination mandate.
• NHS England: England's national health service providing universal publicly-funded healthcare to ~55 million residents with integrated digital platforms (NHS App, NHS 111). Most directly comparable national-population public health service model with similar universal-coverage mandate.
• Australian Department of Health and Aged Care: Australia's federal health department administering national immunization program (NIP), Healthdirect helpline, and COVID-19 response. Operates a similar publicly-funded, nationwide service-delivery model with multilingual and accessibility considerations.
• Singapore Ministry of Health: Singapore's national health authority running universal-coverage public health services, national immunization registry (NIR), and telehealth-enabled primary care. Comparable small-population, high-digital-adoption national health model.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/uniteagainstcovid19

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Unite against COVID-19