DIIN - Dienststelle Informatik Luzern

What DIIN - Dienststelle Informatik Luzern does

DIIN (Dienststelle Informatik des Kantons Luzern) is the statutory cantonal IT department of Canton Lucerne, Switzerland, operating under the Organisationsgesetz SRL 20, §69. From its headquarters at Ruopigenplatz 1 in Lucerne (the "Haus der Informatik"), roughly 129 staff deliver IT infrastructure, workplace, application management, and digital services to all cantonal departments, courts, and schools, and serve citizens and businesses through the my.lu.ch portal. The unit manages approximately 44,000 user accounts, 9,021 IT workstations (mostly notebooks with home-office capability), 1,380+ virtualized servers, and 104 cross-section applications including SAP and Microsoft-based platforms.

The technology foundation is Microsoft-centric: SAP S/4HANA for finance and logistics (migrated in 2024 via Bluefield), Microsoft 365 and SharePoint Online as the collaboration and intranet backbone (corporate intranet launched early 2025), and SwissSign as the consolidated PKI replacing DigiCert and QuoVadis. DIIN has built proprietary tooling — a self-service certificate management system, graphometric digital signatures, the eScan mobile document upload, and the my.lu.ch portal (launched 24 April 2024 with 150+ services and SwissID/AGOV identity) — alongside large-scale operational programs such as the iWP 3.0 rollout (8,238 devices replaced across 180+ locations by October 2024) and a 10 Gigabit LUnet network upgrade. The unit also operates a long-running ICT apprenticeship program.

DIIN is funded entirely through the Canton of Lucerne's annual government budget and reports through the Finance Department; it has no commercial pricing, no external revenue, and no investor ownership. Distribution is exclusively internal: direct service delivery to cantonal units, the ServiceDesk (handling ~24,000 tickets annually for 11,000 customers and partners), and the citizen-facing my.lu.ch portal. Strategic intent under Vision 2033 emphasizes commercially available AI to support employees and citizens.

Name

DIIN - Dienststelle Informatik Luzern

Legal name

DIIN Dienststelle Informatik des Kantons Luzern

Website

https://informatik.lu.ch

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

DIIN is the statutory IT department of Canton Lucerne, Switzerland, providing infrastructure, applications, and digital services to cantonal departments, courts, schools, and citizens via the my.lu.ch portal, funded through the cantonal government budget.

Ownership category

akta.pro rank

Product category

Government IT Services

NAICS

Public Administration (92)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro industry

PRIMARYBPAEAIAA

Managed Workplace Services (DaaS/Workplace-as-a-Service)

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Digital Workplace & End-User Computing Services

Keywords

• Government IT services
• Public sector IT
• Managed IT services
• Enterprise IT infrastructure
• IT workplace services

Headquarters

HQ city

Lucerne

HQ country

Switzerland

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Infrastructure, Technology or R&D, Operations, Others

Revenue model

1. Government Budget Funding: DIIN is a cantonal government IT department funded through the Canton of Lucerne's annual government budget. Services are provided as part of the public administration's operational mandate to support cantonal departments, courts, and schools. No commercial revenue generation.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

DIIN is the mandated IT department of the Canton of Lucerne that provides centralized IT infrastructure, workplace services, and application management to all cantonal departments, courts, and schools. It operates networks, servers, databases, Microsoft 365 / SharePoint Online collaboration, SAP S/4HANA enterprise applications, and a portfolio of digital services (including the my.lu.ch citizen portal) while also running an ICT vocational training program.

Differentiator

Problem solved

Functional benefit

Products and services

• my.lu.ch Online Portal Online portal for citizens and businesses of the Canton of Lucerne that consolidates over 150 cantonal digital services in one place, enabling online processing of administrative procedures with SwissID or AGOV identity verification.
• Corporate Intranet on SharePoint Online Central corporate intranet for the cantonal administration built on Microsoft 365 / SharePoint Online, providing collaboration, document management, and individual department intranets.
• Certificate Management System (Self-Service on SwissSign) Self-service certificate management system on SwissSign PKI that allows application and service managers to monitor and renew digital certificates independently, reducing outages and unifying certificate authority.
• Graphometric Signature Digital signature technology that captures biometric writing features via tablet and stylus and embeds them in PDF documents, enabling paperless workflows and legally secure digital signatures.
• eScan Mobile Document Upload Smartphone-based document scanning solution that lets customers upload documents directly into electronic forms via a QR code, with in-form image cropping.
• SAP S/4HANA Migration and Workzone Access Migration of the cantonal SAP Finance and Logistics system to SAP S/4HANA with redesigned BW, SAP FIORI interface, and SAP Workzone for unified access to the entire SAP landscape.
• M365 Application Management for Schools Professionalized Microsoft 365 application management service for the Education and Culture Department (BKD) schools, supporting over 20,000 users.
• 10 Gigabit LUnet Site Connectivity Upgraded LUnet network connectivity providing 10 Gigabit bandwidth to all cantonal service unit locations for greater reliability and capacity.

Quantifiable outcome

• iWP 3.0 PC Rollout: ~8,238 devices replaced across 180+ locations within one year (completed October 2024), enabling installation of 200 devices per day.
• +5 more outcomes

Named customers13 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature9 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• SwissID and AGOVcoreTechnology or Integration · 24 April 2024SwissID and AGOV serve as identity verification solutions for the my.lu.ch online portal, enabling secure personal identification when required for administrative processes. The portal launched on 24 April 2024 with these identity solutions integrated.
• VIU AGminorOthersVIU AG, based at Rennweg 38, Zurich, is responsible for web design and mobile navigation of the DIIN website. This is a web development and design service provider relationship.
• mesch.ch web consulting & design GmbHminorOthersmesch.ch web consulting & design GmbH, based at Pilatusstrasse 35, 6003 Lucerne, is responsible for the navigation concept of the DIIN website.
• SwissSign (DigiCert and QuoVadis consolidation)coreTechnology or IntegrationThe certificate management system was migrated from separate DigiCert and QuoVadis certificate authorities to the consolidated SwissSign certificate authority, providing unified PKI services for secure communication and data protection.
• Microsoft (M365, SharePoint Online, SAP Workzone)coreTechnology or IntegrationMicrosoft platforms form the strategic foundation for cantonal IT: Microsoft 365 and SharePoint Online serve as the collaboration and intranet platform (with a government council resolution establishing Microsoft 365 adoption), SAP Workzone provides unified SAP landscape access, and SAP S/4HANA (SAP FLG) runs financial and logistics operations. SAP FIORI provides the user interface.
• PC Rollout External PartnerminorImplementation/ SI/ Consulting PartnerAn external rollout partner was engaged for the iWP 3.0 PC replacement project. The entire process was developed by DIIN and implemented in close cooperation with this rollout partner. The partner supported hardware delivery, pilot rollout, and successful delivery of all devices.
• Verband Luzerner Gemeinden (VLG)coreStrategic or Co-development PartnerThe Association of Lucerne Municipalities (VLG) partnered with the Canton of Lucerne in 2024 to jointly achieve a milestone in digital transformation with the successful launch of the my.lu.ch online portal. The portal will progressively include communal services in addition to cantonal services.

Scale indicators11 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• IT BS Basel-Stadt: The IT department of Canton Basel-Stadt, providing IT infrastructure, workplace, and digital services to cantonal administration, courts, and schools. Directly comparable as another Swiss urban cantonal IT organization.
• Informatik Kanton St. Gallen: The IT department of Canton St. Gallen, providing similar managed IT services to cantonal departments and schools in eastern Switzerland. Comparable scope and operating model to DIIN.
• Informatikamt Kanton Thurgau: The IT department of Canton Thurgau, providing IT services to cantonal departments and schools. Comparable in structure and mandate to DIIN.
• BIT - Bundesamt für Informatik und Telekommunikation: The federal IT office of the Swiss Confederation providing managed IT services to federal agencies. Most comparable to DIIN at the national level, with parallel managed workplace, infrastructure, and digital government mandates.
• Informatik Kanton Graubünden: The IT department of Canton Graubünden, providing IT services to cantonal departments in the largest Swiss canton by area. Comparable in mandate and service model to DIIN.
• AIO Kanton Zürich: The IT department of Canton Zurich, providing IT services to cantonal departments, courts, and schools. Directly comparable to DIIN as a fellow Swiss cantonal IT organization serving Switzerland's largest canton.
• Informatik Kanton Aargau (INA): The IT services organization of Canton Aargau, providing managed IT, workplace, and digital government services to cantonal departments and schools. Comparable in scope and service portfolio to DIIN.

Broad incumbents

• Bedag Informatik AG: The IT services subsidiary of Canton Bern, providing managed IT, workplace, and digital government services across multiple Swiss cantons. Broader commercial scope than DIIN but operates in the same public sector IT space.
• Swiss Post: Major Swiss public-sector organization operating IT services and digital government platforms including e-voting, e-post, and identity solutions. Comparable in serving Swiss public sector with IT services, though broader in commercial scope than DIIN.
• Abraxas Informatik AG: Major Swiss IT services company providing managed IT, digital government, and security services to cantons, municipalities, and federal agencies. Comparable business model serving Swiss public sector but with broader commercial scope than a single cantonal IT department.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/diin---dienststelle-informatik-luzern

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

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