Informatik Schaffhausen

What Informatik Schaffhausen does

Informatik Schaffhausen (ITSH) is a government-owned IT service provider headquartered in Schaffhausen, Switzerland, operating as the central IT partner for the Canton of Schaffhausen and its constituent public administrations. Founded in 1970 and wholly owned by the Canton of Schaffhausen, ITSH delivers eGovernment services to the cantonal administration, the City of Schaffhausen, municipalities across the canton, and select public-law entities and healthcare providers (notably Spitex home-care organizations). The company's service portfolio spans consulting, project management (delivered via the Hermes methodology), business analysis, technical support, and full lifecycle operation of IT infrastructure and specialized applications.

The technical core consists of two proprietary ISO-certified data centers located in Schaffhausen, hosting approximately 350 specialist applications and supporting roughly 3,000 IT workstations across client entities. ITSH operates a Mobile Device Management platform acting as an organization-owned 'AppStore' for distributing and managing applications, and integrates a standard stack of third-party specialist applications including Abacus and Axians-Infoma for municipal finance, Dialog/Gemowin for resident control, CMI for business management, Scolaris for school administration, nest for tax administration, and Perigon for Spitex workflows. Recent product additions include HIN-based mail encryption (September 2023), PDF/invoice automation built on Microsoft Power Automate (October 2024), and the XiTrust MOXIS digital signature solution (pilot planned for autumn 2025), alongside an expanding eGovernment portfolio covering online payments, e-forms, eUmzug electronic move notifications, and a planned citizen portal.

ITSH generates revenue through managed-services contracts with government entities under the Swiss public procurement framework. The go-to-market is direct enterprise field sales to cantonal and municipal administrations, with no intermediary distribution. Strategic direction is set by the canton's Eignerstrategie (owner strategy) and governed by the Verwaltungskommission (Administration Commission); day-to-day leadership rests with CEO Barbara Berger and an executive team spanning Service Center, Platform Services & Infrastructure, Application & eGovernment Services, and Finance & HR. Reported headcount is approximately 49 employees per firmographic data, though one source cites 'around 80'; revenue is not publicly disclosed.

Name

Informatik Schaffhausen

Legal name

Informatik Schaffhausen (ITSH)

Website

https://itsh.ch

Company type

Private

Founded year

1970

Operating status

Operating

Headcount range

11–50 employees

Short description

Informatik Schaffhausen (ITSH) is the government-owned IT service provider for the Canton of Schaffhausen, Switzerland, delivering eGovernment infrastructure, managed workplace services, and specialist applications to cantonal, city, and municipal administrations.

Ownership category

akta.pro rank

Product category

Government IT Services

NAICS

Computer Facilities Management Services (541513), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro industry

PRIMARYBPAEAJAN

ITSM Managed Services (Run/Operate/Optimize)

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Service Management (ITSM) & Service Desk

SECONDARYBPAEAJAB

ITIL/ITSM Process Consulting & Implementation

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Service Management (ITSM) & Service Desk

SECONDARYBPAEAJAA

Service Desk & Help Desk Services

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Service Management (ITSM) & Service Desk

SECONDARYBPAEAJAD

ITSM Tooling Integration, Automation & Orchestration

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Service Management (ITSM) & Service Desk

Keywords

• Government IT services
• EGovernment solutions
• Managed IT infrastructure
• Cantonal data centers
• Public sector IT

Headquarters

HQ city

Schaffhausen

HQ country

Switzerland

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations

Revenue model

1. Government IT Services: IT services provided to cantonal administration, city administration, municipalities of Canton Schaffhausen, and public law entities. Services include consulting, project management, business analysis, support, hosting, and operation of IT infrastructure and specialized applications.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Informatik Schaffhausen (ITSH) is the central IT service provider for the Canton of Schaffhausen, delivering managed IT infrastructure, eGovernment solutions, and specialist application management to cantonal, city and municipal administrations. The portfolio centers on two ISO-certified data centers, Workplace-as-a-Service for ~3,000 workstations, operation of ~350 specialist applications, and eGovernment offerings such as online forms, online payments, eUmzug, digital signatures, and secure mail encryption.

Product overview

Informatik Schaffhausen (ITSH) is a cantonal IT service provider offering a broad portfolio of eGovernment products and services for the Canton of Schaffhausen, the City of Schaffhausen, and all municipalities in the canton. The portfolio centers on five pillars: (1) two ISO-certified data centers in Schaffhausen hosting approximately 350 specialist applications; (2) Managed IT Workplace services (Workplace-as-a-Service) covering ~3,000 IT workstations; (3) eGovernment services including online payments, e-forms, digital signatures, and a citizen portal; (4) project management and consulting following Hermes methodology; and (5) centralized hardware/software procurement support. For municipalities, ITSH provides turnkey solutions built on standard platforms (Abacus, Axians-Infoma, Dialog/Gemowin for finance and resident control; CMI for business management; Scolaris for schools; nest for taxes; Perigon for Spitex) supplemented by digital add-ons such as the online form solution, online payment platform, eUmzug, and website hosting. Notable recent product launches include XiTrust MOXIS digital signatures (pilot planned for autumn 2025), PDF automation via Microsoft Power Automate (October 2024), and HIN mail encryption (September 2023).

Differentiator

Problem solved

Functional benefit

Products and services

• Managed Workplace & IT-Arbeitsplätze Workplace-as-a-Service for municipal and cantonal administrations: provisioning, setup and ongoing management of laptops, printers and approximately 3,000 individual IT workplaces, including hardware/software installation and operational support.
• Gemeindelösungen (Municipal Solutions) Tailored digital transformation solutions for municipal administrations covering needs assessment, project management, software evaluation and installation, public procurement submissions, legal review, hosting, website operation, online forms, online payments, eUmzug, and operational workflows such as daily mail printing, election material production and vote processing.
• Projektmanagement & Beratung IT project management and consulting services following the Hermes methodology, including requirements gathering, supplier management and coordination, project leadership on behalf of clients, and preparation of public procurement submissions for cantonal and municipal administrations.
• Zentrale Beschaffung (Hardware & Software) Centralized procurement of hardware and software for cantonal and municipal administrations, including preparation and support of public procurement submissions.
• Fachapplikationen (Specialist Applications) Operation and management of approximately 350 specialist applications for cantonal and municipal clients, including application management, technical updates, vendor coordination, and support. Portfolio includes Abacus, Axians-Infoma, Dialog/Gemowin, CMI, Scolaris, nest, and Perigon.
• Rechenzentren (Data Centers) Operation of two ISO-certified data centers in Schaffhausen providing hosting and infrastructure services for ITSH and its cantonal and municipal clients, supporting data sovereignty requirements for sensitive government and healthcare data.
• eGovernment Services Digital government services portfolio including online payment processing, e-forms (e.g., debt enforcement register extracts), expansion of registration via the federal citizen login, digital signatures, continuous development of eServices, and implementation of a comprehensive citizen portal for cantonal and municipal administrations.
• Mailverschlüsselung mit HIN Secure email encryption service using the HIN (Health Info Net) infrastructure, enabling DSG/DSV-compliant transmission of sensitive personal and administrative data across cantonal and municipal email domains.
• PDF-Automatisierung (Elektronische Rechnungsverarbeitung) Automated invoice processing solution for the cantonal Finance Administration, using Microsoft Power Automate to extract incoming supplier invoices from email and upload them to the accounts payable system, replacing manual document handling tasks.
• Digitale Signaturen (XiTrust MOXIS) Digital signature solution selected via mini-tender that enables legally valid digital signatures for cantonal and municipal administrations, with integration into internal specialist applications.

Quantifiable outcome

• Digital invoice processing eliminated manual tasks such as opening letters and scanning documents
• +1 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature4 records

Partnerships

Six partnerships are on record, tiered core and minor.

• XiTrust MOXIScoreTechnology or Integration · 7 February 2025XiTrust MOXIS was selected through a mini-tender procedure as the digital signature solution for cantonal and municipal administrations. The solution enables legally valid digital signatures, accelerating business processes within the administration. Multiple cantons already use MOXIS as their signature solution.
• CMIcoreTechnology or IntegrationCMI is the business management solution platform deployed across cantonal and municipal administrations. ITSH provides technical responsibility, project management for implementation, support, and user training for the CMI platform.
• HIN (Health Info Net)coreTechnology or IntegrationHIN provides mail encryption infrastructure integrated into the HIN Community, which includes healthcare providers, public administrations, and government entities. ITSH provides HIN infrastructure for @sh.ch, @stsh.ch, @neuhausen.ch, @pksh.ch, and @itsh.ch domains.
• Microsoft (Power Automate / M365)coreTechnology or IntegrationMicrosoft Power Automate and Microsoft 365 platforms are used for automation solutions such as PDF invoice processing and general productivity tools across government administrations.
• PerigoncoreTechnology or IntegrationPerigon is a specialized application used by Spitex (home care) organizations. ITSH provides application management, MDM distribution, and secure hosting for the application in their Swiss data centers.
• Various Consulting Firms (Framework Contracts)minorImplementation/ SI/ Consulting PartnerITSH has framework contracts with various consulting firms to bring in specific expertise and capabilities when needed for customer projects.

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• GEBIT Information Technology AG: Provides IT services for public administrations in Switzerland, including managed services, application management, and eGovernment solutions. Comparable to ITSH in serving municipal and cantonal customers with a similar mix of managed workplace and specialist applications.
• Abraxas Informatik AG: Swiss IT services company focused on public-sector and administrative customers across multiple cantons. Comparable to ITSH in eGovernment, GIS, and specialist application management, though operating at a larger geographic scale spanning several cantons.
• AdNovum Informatik AG: Swiss IT services and software company delivering consulting, managed services, and security solutions to government, finance, and industry clients. Comparable to ITSH in its managed services and public-sector orientation.
• AWK Group AG: Swiss IT consulting and engineering firm serving large enterprises and public-sector clients with managed services, cloud, and digital transformation offerings. Comparable to ITSH in IT services orientation, though with a broader, non-government-tied customer mix.
• Bedag Informatik AG: Government-owned IT service provider for the Canton of Bern, offering managed IT, application management, and eGovernment services to cantonal and municipal administrations. Direct structural parallel to ITSH as a canton-affiliated IT shop serving a single Swiss canton with similar managed services and specialist application portfolios.
• Inventx AG: Swiss IT services company specializing in managed services and digital platform operations for financial and public-sector clients. Comparable to ITSH in its managed-services operating model and Swiss public-sector exposure, though with a heavier financial-sector tilt.
• ELCA Informatique SA: Large Swiss IT services firm providing managed services, custom development, and consulting to public and private clients. Comparable to ITSH in offering end-to-end IT services with public-sector and managed-services revenue lines, though at substantially greater scale and breadth.

Broad incumbents

• Bechtle AG: Large European IT services and hardware provider with significant Swiss presence, offering managed services, workplace, and public-sector solutions. Comparable to ITSH in managed workplace and public-sector work, but as part of a much broader pan-European portfolio.
• Swisscom AG (Enterprise): Switzerland's largest telecom and IT services provider with significant enterprise and public-sector managed services offerings. Comparable to ITSH in hosting, managed workplace, and public-sector work, but as a broad incumbent operating nationally across many sectors.
• Axians (Switzerland): Swiss IT services brand of VINCI Energies providing managed services, cloud, and infrastructure to enterprises and public-sector clients. Comparable to ITSH in managed IT and infrastructure but operates across multiple verticals and geographies with a much wider portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/informatik-schaffhausen

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Informatik Schaffhausen