Developer docs
API playgroundTry for free, no card

Search company profiles

IFD Integrationsfachdienst

Full company profile

uuid004nlg8

Namestring
IFD Integrationsfachdienst
Legal namestring
IFD Integrationsfachdienst gGmbH
Company typeenum
Private
Founded yearstring
-
Descriptiontext

IFD Integrationsfachdienst Köln is a government-commissioned Fachberatungsstelle (specialized counseling service) operating under mandate from the LVR-Inklusionsamt (Landschaftsverband Rheinland) to support people with disabilities in maintaining and obtaining employment within the Cologne city area. The organization is legally structured as IFD Integrationsfachdienst gGmbH, a German non-profit limited liability company, and operates with 13 employees from a single office at Lupusstraße 22, 50670 Köln. Its service portfolio is organized into six specialized Fachdienste covering distinct disability categories (blind/visually impaired, physical/intellectual, mental health, hearing-impaired with sign-language orientation, hearing-impaired with spoken-language orientation, and hearing-impaired with co-occurring mental illness), plus dedicated programs for workplace communication mediation, job coaching for hearing-impaired employees, school-to-work transition support, WfbM-to-general-labor-market placement, and the Einheitliche Ansprechstelle für Arbeitgeber (EAA) employer advisory function.

The organization's technology stack is centered on accessibility rather than core service automation: the website integrates Deutsche Gebärdensprache (German Sign Language) video content, ReadSpeaker text-to-speech functionality, a Leichte Sprache (easy language) version, and a third-party Rehadat chatbot for general inquiries. All counseling, mediation, job coaching, and placement services are delivered free of charge to beneficiaries, with staff operating under formal confidentiality obligations. Revenue is derived entirely from government budget allocations from the LVR-Inklusionsamt; there are no fees, no commercial customers, and no disclosed alternative funding sources. Service delivery channels include scheduled in-person consultations, phone and email support, on-site workplace consulting with employers, and digital intake via the accessible website.

Operationally, IFD Köln functions as a regulated public service rather than a commercial enterprise. It serves as an intermediary on behalf of rehabilitation providers (Agentur für Arbeit, Rentenversicherung, Unfallversicherung, Berufsgenossenschaft) for labor-market placement, collaborates with Fachstellen für behinderte Menschen and other rehabilitation institutions as needed, and conducts proactive employer outreach as the unified point of contact for disability employment matters in Cologne. The mandate explicitly limits geographic scope to the Stadtgebiet Köln, structurally constraining growth and concentrating funding risk on a single commissioning government entity.

Short descriptiontext

IFD Integrationsfachdienst Köln is a government-commissioned Fachberatungsstelle operating under the LVR-Inklusionsamt mandate, providing free specialized counseling and employment support services for people with disabilities across the Cologne city area.

Operating statusenum
Operating
Ownership categoryenum
Headcount rangeband
11–50
akta.pro rankint
HeadquartersKöln, Germany
HQ citystring
Köln
HQ countrystring
Germany
HQ regionstring
Europe
Markets served

Serves global market

Offices1 record

Each record includes

City, Country, Type, Description, Source

Keyword5 values
disability employment services, vocational rehabilitation counseling, workplace inclusion support, job coaching services, sign language workplace mediation
Industry4 codes
1Disability Services & Assistive Solutions (Accessibility, Assistive Tech)
CodeBPAGALAMPrimaryYes
2Interagency Coordination & Case Management (VR, DD, Medicaid Waivers)
CodeEDAKANAMPrimaryNo
3Note-Taking, Interpreting & Communication Access Services
CodeEDALAGADPrimaryNo
4Accessibility, Accommodations & Assistive Services
CodeEDALAFANPrimaryNo
NAICS code4 codes
  • Vocational Rehabilitation Services6243
  • Vocational Rehabilitation Services624310
  • Vocational Rehabilitation Services62431
  • Translation and Interpretation Services541930
SIC code2 codes
  • Services-Employment Agencies7361
  • Services-Educational Services8200
Product category
Disability Employment Services
Social media profiles1 record
GTM motion1 record

Each record includes

Type, Description, Source

Revenue model1 record
1Government Funding (LVR-Inklusionsamt)
TypeManaged Services
Description

IFD Köln operates as a publicly funded counseling service commissioned by the LVR-Inklusionsamt (Landschaftsverband Rheinland Inclusion Office). Services are provided free of charge to all beneficiaries. Revenue is derived from government budget allocations rather than direct client payments.

ifd-koeln.de
Marketing channels3 records

Each record includes

Title, Type, Stage, Description, Source

Distribution channels3 records

Each record includes

Title, Type, Scope, Target buyer, Description, Source

Cost components4 values
Personnel, Operations, Infrastructure, Others
Pricing details1 tier
1Free public service - no cost to beneficiaries
ModelOtherBilling cadenceOthers
Notes

All counseling, mediation, job coaching, and placement services are provided at no cost to disabled individuals or employers. Funding comes from LVR-Inklusionsamt government budget.

ifd-koeln.de
GTM typeB2B and B2C
B2B and B2C
Offering typeServices
Services
Core offering1 text field

IFD Integrationsfachdienst Köln is a government-mandated counseling service (Fachberatungsstelle) that operates on behalf of the LVR-Inklusionsamt to support people with disabilities in obtaining, maintaining, and transitioning into employment. It delivers specialized Fachdienste organized by disability type (visual, physical, intellectual, mental health, and hearing impairment), workplace communication and job coaching services, school-to-work transition support, placement/rehabilitation mediation with rehabilitation agencies, and a single point of contact (EAA) for employers.

Differentiator
Functional benefit
Problem solved
Product overview1 text field

IFD Integrationsfachdienst Köln is a government-funded counseling service (Fachberatungsstelle) operating on behalf of the LVR-Inklusionsamt. It provides a unified portfolio of specialized counseling and support services for people with disabilities focused on employment participation (Teilhabe am Arbeitsleben). The core offering consists of eleven distinct specialized services organized by disability type: Fachdienste for blind/visually impaired, physically/intellectually disabled, mentally ill, and hearing-impaired individuals (with sub-services for sign-language-oriented, spoken-language-oriented, and those with additional mental health conditions), plus dedicated services for workplace communication, job coaching, school-to-work transition, placement/rehabilitation, and employer consultation. All services are provided free of charge and staff are bound by confidentiality.

Product and service1 record
1Fachdienst für blinde und sehbehinderte Menschen
Scale indicator2 records

Each record includes

Type, Value, Description, Source

Partnership4 partners
Strategic tierCoreTypeOthers
Description

Primary commissioning body for IFD Köln. The LVR-Inklusionsamt (Inclusion Office of the Landschaftsverband Rheinland) mandates and funds IFD Köln's operations. IFD acts on behalf of and is accountable to the LVR-Inklusionsamt for disability employment services in Cologne.

Strategic tierCoreTypeStrategic or Co-development Partner
Description

Federal Employment Agency providing rehabilitation services. Collaborates with IFD on job placement for disabled individuals. Refers clients to IFD and receives referrals for vocational rehabilitation support. Jointly facilitates integration into general labor market.

3Rehabilitationsträger (Rehabilitation Providers)
Strategic tierCoreTypeStrategic or Co-development Partner
Description

Includes pension insurance, accident insurance, and professional associations. IFD operates as an intermediary on behalf of these rehabilitation agencies to facilitate placement of disabled individuals into the general labor market.

ifd-koeln.de
4Fachstellen für behinderte Menschen im Arbeitsleben
Strategic tierMinorTypeStrategic or Co-development Partner
Description

Specialized offices for disabled people in working life. IFD collaborates with these Fachstellen on an as-needed basis to provide comprehensive disability employment support.

ifd-koeln.de
Recent move5 records

Each record includes

Date, Type, Title, Description, Source

Expansion highlight3 records

Each record includes

Type, Description

Peers10 records
TypeBroad incumbent
Description

One of Germany's largest welfare organizations providing disability services, employment support, and rehabilitation counseling through regional Caritasverbände. Caritas could be awarded the IFD mandate by LVR in a consolidation scenario, making it a structural competitive threat.

TypeDirect peer
Description

Germany's leading organization for people with intellectual disabilities, providing sheltered workshops (WfbM), employment support, and integration services — many of the same employer-facing functions IFD Köln delivers for the Cologne region.

TypeBroad incumbent
Description

The Protestant welfare organization offers comparable disability employment and rehabilitation services through regional Diakonische Werke. Similar to Caritas, it is both a potential partner and a structural alternative provider for disability employment mandates.

TypeOthers
Description

An information portal funded by the German federal government providing disability and employment knowledge — including the chatbot integrated into IFD Köln's website. As a federal information infrastructure provider, Rehadat is an enabler rather than a competitor, but increasingly complements or substitutes for parts of the IFD service portfolio.

TypeBroad incumbent
Description

Major German welfare organization delivering disability, employment, and rehabilitation services at scale through regional AWO Bezirke. Operates in adjacent service categories and could absorb IFD-style mandates under restructuring scenarios.

6IFD Berlin / Integrationsfachdienst Berlin-Brandenburg
TypeDirect peer
Description

The Berlin-Brandenburg Integrationsfachdienst operates under the same statutory Integrationsfachdienst framework as IFD Köln, providing specialized disability employment counseling on behalf of the regional inclusion office. It is the most direct functional peer, differing only in geographic mandate.

TypeRegional player
Description

A regional Integrationsfachdienst serving the Munich area under a similar LVR/regional inclusion office mandate. Directly comparable organizational structure and service portfolio, but operating in Bavaria rather than North Rhine-Westphalia.

TypeOthers
Description

Germany's statutory accident insurance carriers are documented referral partners of IFD Köln and co-funder of vocational rehabilitation. They are ecosystem participants rather than direct competitors, but their commissioning decisions affect IFD's placement volumes.

TypeBroad incumbent
Description

The federal coordinating body for inclusion offices and Fachstellen across Germany. While BIH is an umbrella coordination entity rather than a direct service provider, it sets the standards, training, and policy framework that all IFDs including IFD Köln operate within.

TypeBroad incumbent
Description

Germany's federal employment agency provides overlapping rehabilitation and job placement services, particularly through its Reha/SB teams. IFD Köln operates partly on behalf of Agentur für Arbeit, making it a partial partner and partial substitute provider.

Market position
Strengths4 records

Each record includes

Headline, Details, Source

Weaknesses4 records

Each record includes

Headline, Details, Source

Competitive moat3 records

Each record includes

Type, Details

Key risks5 records

Each record includes

Headline, Details, Source

Key highlights6 records

Each record includes

Headline, Details, Source

Customer concentration

Classification, Details

Segment4 records

Each record includes

Title, Type, Primary, Description, Pain point addressed, Use case, Source

Ideal customer profile4 records

Each record includes

Profile, Firmographic size, Sales motion, Sales cycle length, Buying structure, Purchase trigger, Buyer persona, Geography, Industry vertical, Primary use case, Description, Pain points, Evidence proof points, Target buyer

Technology focused
No
API detail
Has APIbool
No

Docs URL, Description

AI maturity
App detail

Has app

Feature4 records

Each record includes

Title, Differentiator, Description, Source

Core technology
Revenue estimate
Valuation estimate
Number of profiles
No data
No data
Funding overview

Funding stage, Last funding date, Total funding USD

Funding rounds

Each record includes

Round, Amount USD, Date, Pre money valuation, Total investors, Investors, News

Investors

Each record includes

Name, Type, Date of entry, Rounds participated, Website

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Each record includes

Name, Acquisition type, Announced date, Completed date, Status, Website, News

Investment

Each record includes

Name, Round, Announced date, Lead investor, Website, News

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

IFD Integrationsfachdienst

Disability Employment Servicesintegrationsfachdienst-koeln.de

IFD Integrationsfachdienst Köln is a government-commissioned Fachberatungsstelle operating under the LVR-Inklusionsamt mandate, providing free specialized counseling and employment support services for people with disabilities across the Cologne city area.

What IFD Integrationsfachdienst does

IFD Integrationsfachdienst Köln is a government-commissioned Fachberatungsstelle (specialized counseling service) operating under mandate from the LVR-Inklusionsamt (Landschaftsverband Rheinland) to support people with disabilities in maintaining and obtaining employment within the Cologne city area. The organization is legally structured as IFD Integrationsfachdienst gGmbH, a German non-profit limited liability company, and operates with 13 employees from a single office at Lupusstraße 22, 50670 Köln. Its service portfolio is organized into six specialized Fachdienste covering distinct disability categories (blind/visually impaired, physical/intellectual, mental health, hearing-impaired with sign-language orientation, hearing-impaired with spoken-language orientation, and hearing-impaired with co-occurring mental illness), plus dedicated programs for workplace communication mediation, job coaching for hearing-impaired employees, school-to-work transition support, WfbM-to-general-labor-market placement, and the Einheitliche Ansprechstelle für Arbeitgeber (EAA) employer advisory function.

The organization's technology stack is centered on accessibility rather than core service automation: the website integrates Deutsche Gebärdensprache (German Sign Language) video content, ReadSpeaker text-to-speech functionality, a Leichte Sprache (easy language) version, and a third-party Rehadat chatbot for general inquiries. All counseling, mediation, job coaching, and placement services are delivered free of charge to beneficiaries, with staff operating under formal confidentiality obligations. Revenue is derived entirely from government budget allocations from the LVR-Inklusionsamt; there are no fees, no commercial customers, and no disclosed alternative funding sources. Service delivery channels include scheduled in-person consultations, phone and email support, on-site workplace consulting with employers, and digital intake via the accessible website.

Operationally, IFD Köln functions as a regulated public service rather than a commercial enterprise. It serves as an intermediary on behalf of rehabilitation providers (Agentur für Arbeit, Rentenversicherung, Unfallversicherung, Berufsgenossenschaft) for labor-market placement, collaborates with Fachstellen für behinderte Menschen and other rehabilitation institutions as needed, and conducts proactive employer outreach as the unified point of contact for disability employment matters in Cologne. The mandate explicitly limits geographic scope to the Stadtgebiet Köln, structurally constraining growth and concentrating funding risk on a single commissioning government entity.

IFD Integrationsfachdienst firmographics

Firmographics
Name
IFD Integrationsfachdienst
Legal name
IFD Integrationsfachdienst gGmbH
Website
https://integrationsfachdienst-koeln.de
Company type
Private
Operating status
Operating
Headcount range
11–50 employees
Short description
IFD Integrationsfachdienst Köln is a government-commissioned Fachberatungsstelle operating under the LVR-Inklusionsamt mandate, providing free specialized counseling and employment support services for people with disabilities across the Cologne city area.
Ownership category
akta.pro rank

IFD Integrationsfachdienst industry classification

Industry
Product category
Disability Employment Services
NAICS
Vocational Rehabilitation Services (6243), Vocational Rehabilitation Services (624310), Vocational Rehabilitation Services (62431), Translation and Interpretation Services (541930)
SIC
Services-Employment Agencies (7361), Services-Educational Services (8200)
akta.pro primary industry
Disability Services & Assistive Solutions (Accessibility, Assistive Tech) (BPAGALAM)
akta.pro secondary industries
Interagency Coordination & Case Management (VR, DD, Medicaid Waivers) (EDAKANAM), Note-Taking, Interpreting & Communication Access Services (EDALAGAD), Accessibility, Accommodations & Assistive Services (EDALAFAN)

Keywords

  • Disability employment services
  • Vocational rehabilitation counseling
  • Workplace inclusion support
  • Job coaching services
  • Sign language workplace mediation

Where IFD Integrationsfachdienst is headquartered

Location

Headquarters

HQ city
Köln
HQ country
Germany
HQ region
Europe

Offices1 record

Markets served

IFD Integrationsfachdienst business model

Business model
GTM type
B2B and B2C
Offering type
Services
Cost components
Personnel, Operations, Infrastructure, Others

Revenue model

  1. Government Funding (LVR-Inklusionsamt): IFD Köln operates as a publicly funded counseling service commissioned by the LVR-Inklusionsamt (Landschaftsverband Rheinland Inclusion Office). Services are provided free of charge to all beneficiaries. Revenue is derived from government budget allocations rather than direct client payments.

Pricing tiers

ModelBillingPrice
OtherOthersFree public service - no cost to beneficiaries

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

IFD Integrationsfachdienst product offering

Product offering

Core offering

IFD Integrationsfachdienst Köln is a government-mandated counseling service (Fachberatungsstelle) that operates on behalf of the LVR-Inklusionsamt to support people with disabilities in obtaining, maintaining, and transitioning into employment. It delivers specialized Fachdienste organized by disability type (visual, physical, intellectual, mental health, and hearing impairment), workplace communication and job coaching services, school-to-work transition support, placement/rehabilitation mediation with rehabilitation agencies, and a single point of contact (EAA) for employers.

Product overview

IFD Integrationsfachdienst Köln is a government-funded counseling service (Fachberatungsstelle) operating on behalf of the LVR-Inklusionsamt. It provides a unified portfolio of specialized counseling and support services for people with disabilities focused on employment participation (Teilhabe am Arbeitsleben). The core offering consists of eleven distinct specialized services organized by disability type: Fachdienste for blind/visually impaired, physically/intellectually disabled, mentally ill, and hearing-impaired individuals (with sub-services for sign-language-oriented, spoken-language-oriented, and those with additional mental health conditions), plus dedicated services for workplace communication, job coaching, school-to-work transition, placement/rehabilitation, and employer consultation. All services are provided free of charge and staff are bound by confidentiality.

Differentiator

Problem solved

Functional benefit

Products and services

  • Fachdienst für blinde und sehbehinderte Menschen

Companies that use IFD Integrationsfachdienst

Customer profile

Segments4 records

Ideal customer profiles4 records

IFD Integrationsfachdienst technology and API

Technology

Technology focussed No

API detail

Has API
No
API docs
API detail

Core technology

AI maturity

App detail

Feature4 records

IFD Integrationsfachdienst partnerships and signals

Strategic signal

Partnerships

Four partnerships are on record, tiered core and minor.

  • LVR-Inklusionsamt (Landschaftsverband Rheinland)coreOthersPrimary commissioning body for IFD Köln. The LVR-Inklusionsamt (Inclusion Office of the Landschaftsverband Rheinland) mandates and funds IFD Köln's operations. IFD acts on behalf of and is accountable to the LVR-Inklusionsamt for disability employment services in Cologne.
  • Agentur für Arbeit (Employment Agency)coreStrategic or Co-development PartnerFederal Employment Agency providing rehabilitation services. Collaborates with IFD on job placement for disabled individuals. Refers clients to IFD and receives referrals for vocational rehabilitation support. Jointly facilitates integration into general labor market.
  • Rehabilitationsträger (Rehabilitation Providers)coreStrategic or Co-development PartnerIncludes pension insurance, accident insurance, and professional associations. IFD operates as an intermediary on behalf of these rehabilitation agencies to facilitate placement of disabled individuals into the general labor market.
  • Fachstellen für behinderte Menschen im ArbeitslebenminorStrategic or Co-development PartnerSpecialized offices for disabled people in working life. IFD collaborates with these Fachstellen on an as-needed basis to provide comprehensive disability employment support.

Scale indicators2 records

Recent moves5 records

Expansion highlights3 records

IFD Integrationsfachdienst competitors and assessment

Company assessment

Broad incumbents

  • Caritas Deutschland: One of Germany's largest welfare organizations providing disability services, employment support, and rehabilitation counseling through regional Caritasverbände. Caritas could be awarded the IFD mandate by LVR in a consolidation scenario, making it a structural competitive threat.
  • Diakonie Deutschland: The Protestant welfare organization offers comparable disability employment and rehabilitation services through regional Diakonische Werke. Similar to Caritas, it is both a potential partner and a structural alternative provider for disability employment mandates.
  • AWO (Arbeiterwohlfahrt): Major German welfare organization delivering disability, employment, and rehabilitation services at scale through regional AWO Bezirke. Operates in adjacent service categories and could absorb IFD-style mandates under restructuring scenarios.
  • Bundesarbeitsgemeinschaft der Integrationsämter und Hauptfürsorgestellen (BIH): The federal coordinating body for inclusion offices and Fachstellen across Germany. While BIH is an umbrella coordination entity rather than a direct service provider, it sets the standards, training, and policy framework that all IFDs including IFD Köln operate within.
  • Agentur für Arbeit (Bundesagentur für Arbeit): Germany's federal employment agency provides overlapping rehabilitation and job placement services, particularly through its Reha/SB teams. IFD Köln operates partly on behalf of Agentur für Arbeit, making it a partial partner and partial substitute provider.

Direct peers

  • Lebenshilfe: Germany's leading organization for people with intellectual disabilities, providing sheltered workshops (WfbM), employment support, and integration services — many of the same employer-facing functions IFD Köln delivers for the Cologne region.
  • IFD Berlin / Integrationsfachdienst Berlin-Brandenburg: The Berlin-Brandenburg Integrationsfachdienst operates under the same statutory Integrationsfachdienst framework as IFD Köln, providing specialized disability employment counseling on behalf of the regional inclusion office. It is the most direct functional peer, differing only in geographic mandate.

Others

  • Rehadat: An information portal funded by the German federal government providing disability and employment knowledge — including the chatbot integrated into IFD Köln's website. As a federal information infrastructure provider, Rehadat is an enabler rather than a competitor, but increasingly complements or substitutes for parts of the IFD service portfolio.
  • Berufsgenossenschaften (DGUV): Germany's statutory accident insurance carriers are documented referral partners of IFD Köln and co-funder of vocational rehabilitation. They are ecosystem participants rather than direct competitors, but their commissioning decisions affect IFD's placement volumes.

Regional players

  • Integrationsfachdienst München (IFD München): A regional Integrationsfachdienst serving the Munich area under a similar LVR/regional inclusion office mandate. Directly comparable organizational structure and service portfolio, but operating in Bavaria rather than North Rhine-Westphalia.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

IFD Integrationsfachdienst social profiles

Digital presence

IFD Integrationsfachdienst financial estimates

Financial estimate

Revenue estimate

Valuation estimate

IFD Integrationsfachdienst leadership team

Management profile

Number of profiles

IFD Integrationsfachdienst funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

IFD Integrationsfachdienst M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about IFD Integrationsfachdienst

What does IFD Integrationsfachdienst do?

IFD Integrationsfachdienst Köln is a government-mandated counseling service (Fachberatungsstelle) that operates on behalf of the LVR-Inklusionsamt to support people with disabilities in obtaining, maintaining, and transitioning into employment. It delivers specialized Fachdienste organized by disability type (visual, physical, intellectual, mental health, and hearing impairment), workplace communication and job coaching services, school-to-work transition support, placement/rehabilitation mediation with rehabilitation agencies, and a single point of contact (EAA) for employers.

Is IFD Integrationsfachdienst a public or private company?

IFD Integrationsfachdienst is a private company. It is classified as state government owned and is currently operating.

When was IFD Integrationsfachdienst founded?

IFD Integrationsfachdienst was founded in -1. It employs 11 to 50 people.

Where is IFD Integrationsfachdienst based?

IFD Integrationsfachdienst is headquartered in Köln, Germany, in the Europe region.

How does IFD Integrationsfachdienst make money?

One revenue line is on record: government Funding (LVR-Inklusionsamt).

Who are IFD Integrationsfachdienst's main competitors?

Broad incumbents on record are Caritas Deutschland, Diakonie Deutschland, AWO (Arbeiterwohlfahrt), Bundesarbeitsgemeinschaft der Integrationsämter und Hauptfürsorgestellen (BIH) and Agentur für Arbeit (Bundesagentur für Arbeit). Direct peers are Lebenshilfe and IFD Berlin / Integrationsfachdienst Berlin-Brandenburg. Others are Rehadat and Berufsgenossenschaften (DGUV). Integrationsfachdienst München (IFD München) is listed as a regional player.

Does IFD Integrationsfachdienst have an API?

No public API is recorded for IFD Integrationsfachdienst.

What industry is IFD Integrationsfachdienst in?

IFD Integrationsfachdienst's product category is Disability Employment Services. Its primary akta.pro industry code is BPAGALAM, Disability Services & Assistive Solutions (Accessibility, Assistive Tech), with a secondary code of EDAKANAM, Interagency Coordination & Case Management (VR, DD, Medicaid Waivers). Its NAICS code is 6243 and its SIC code is 7361.

Unlock the full company data

50 free credits on sign-up, no credit card required.

Contact sales