INTERSERVIS

What INTERSERVIS does

INTERSERVIS L.L.C is a Kosovo-based B2B equipment integrator and service company founded in 1993 and headquartered in Prishtina. The company operates across four business lines: elevators and escalators (installed and serviced in partnership with KONE), commercial and industrial laundry solutions (built on IMESA equipment), engineering services including CCTV, access control, fire detection and alarm systems, and UPS power solutions, and unified communications via its 3CX partnership offering VoIP, video conferencing, and CRM-integrated telephony. Its most notable proprietary technology is GSM CONTROL, a remote assistance module that enables remote diagnostics, custom program loading, and over-the-air software updates for installed laundry equipment. The company serves a diversified enterprise customer base spanning hospitals, hotels, government agencies, universities, financial institutions, and NGOs, with visible project delivery extending into Albania. Revenue is generated through quote-based project installation and recurring maintenance/service contracts; pricing is not publicly disclosed and the firm operates with a lean team of 18 employees supported by a 24/7 call center. Go-to-market is direct B2B sales, supplemented by partner co-marketing with global equipment and technology providers (KONE, IMESA, 3CX).

Name

INTERSERVIS

Legal name

INTERSERVIS L.L.C

Website

https://interservis-ks.com

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

INTERSERVIS is a Kosovo-based B2B integrator founded in 1993 that installs and maintains elevators, escalators, commercial laundry, security/fire systems, and 3CX unified communications for hospitals, hotels, government, and enterprises across Kosovo and Albania.

Ownership category

akta.pro rank

Product category

Building Equipment & Engineering Services

NAICS

Security Systems Services (except Locksmiths) (561621), Air-Conditioning and Warm Air Heating Equipment and Commercial and Industrial Refrigeration Equipment Manufacturing (333415), Computer Systems Design and Related Services (54151)

SIC

Misc Industrial & Commercial Machinery & Equipment (3590), Services-Computer Integrated Systems Design (7373), Services-Telephone Interconnect Systems (7385), Communications Services, Nec (4899)

akta.pro primary industry

Security, Safety & Fire/Life Safety Management (BPABAAAE)

akta.pro secondary industry

Public Address, Mass Notification & Emergency Communications Integration (BPAKAGAG)

Keywords

• Elevator installation services
• Commercial laundry equipment
• Escalator maintenance
• Security systems integration
• Unified communications VoIP

Headquarters

HQ city

Prishtina

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Infrastructure

Distribution channels1 record

Marketing channels2 records

Core offering

INTERSERVIS L.L.C is a Kosovo-based B2B service provider offering elevator and escalator installation and maintenance, commercial laundry equipment supply and servicing (primarily IMESA brand), engineering services including CCTV, access control, fire alarm/detection/suppression systems, UPS solutions, and 3CX-based unified communications/VoIP telephony. The company delivers end-to-end equipment projects and after-sales maintenance to enterprise clients in hospitality, healthcare, government, and education across Kosovo and Albania.

Product overview

INTERSERVIS L.L.C is a Kosovo-based service company operating across multiple divisions: Elevators and Escalators (installation and maintenance), Laundry Solutions (commercial and industrial laundry equipment with IMESA products), and Engineering Services (CCTV, access control, fire systems, UPS). Their flagship technology product is 3CX Unified Communications, a VoIP-based platform offering telephony, video conferencing, and CRM integration. The company also offers GSM CONTROL as a remote assistance module for their laundry equipment. Services span hotels, hospitals, and commercial facilities throughout Kosovo and Albania.

Differentiator

Problem solved

Functional benefit

Products and services

• Elevators Elevator installation, maintenance, and service solutions for commercial, residential, and public buildings. Projects include installations in hospitals, hotels, and government agencies in partnership with KONE.
• Escalators Escalator installation, maintenance, and service solutions for commercial and public facilities.
• Laundry Solutions Commercial and industrial laundry equipment including washing machines, tumble dryers, flatwork ironers, and associated installation and maintenance services, primarily using IMESA equipment. Targets hotels, hospitals, and commercial facilities in Kosovo and Albania.
• Engineering Services Technical engineering solutions including CCTV surveillance systems, access control systems, fire alarm systems, fire detection and extinguishing systems, and UPS (uninterruptible power supply) solutions for commercial, healthcare, government, and educational facilities.
• 3CX Unified Communications Enterprise communication platform based on 3CX providing VoIP telephony, video conferencing, file sharing, call forwarding, instant messaging, CRM integration, and remote access capabilities. Delivered to business customers through INTERSERVIS as a 3CX partner, with potential telephony cost savings of up to 80% versus traditional PBX.
• VoIP Solutions Voice over IP telephony solutions for business communication needs, including dedicated deployments such as the VoIP solution delivered to travel agency Pushime.com.

Quantifiable outcome

• Cost savings through GSM remote assistance for immediate low-cost repairs
• +1 more outcomes

Named customers24 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Three partnerships are on record, tiered core and minor.

• 3CXcoreTechnology or Integration · 1 December 2024INTERSERVIS is a partner of 3CX, a leader in enterprise communication solutions. Together they bring scalable and affordable unified communications platforms featuring CRM integration, video conferencing, file sharing, call forwarding, instant messaging, and remote access capabilities. 3CX solutions can reduce telephony costs by up to 80% compared to traditional PBX systems.
• IMESAcoreTechnology or IntegrationIMESA is an Italian manufacturer of commercial laundry equipment including washing machines, tumble dryers, flatwork and drying ironers. INTERSERVIS installs and maintains IMESA equipment across hotels and healthcare facilities in Kosovo. IMESA equipment features modern electronic control systems for washing, drying and ironing parameters.
• ITBM SolutionsminorOthersITBM Solutions is listed as a client/partner logo on INTERSERVIS website.

Scale indicators1 record

Recent moves4 records

Expansion highlights4 records

Direct peers

• KONE: Global elevator and escalator manufacturer and service provider. INTERSERVIS is a KONE partner that delivers installation and service in Kosovo (e.g., Hospital Peja), directly competing for the same elevator maintenance contracts with a localized sales presence.
• 3CX: Software company offering the unified communications platform that INTERSERVIS resells. Comparable as the underlying technology partner whose product INTERSERVIS deploys and supports in Kosovo and the Balkans.

Broad incumbents

• Honeywell Building Technologies: Global provider of fire alarm, access control, CCTV, and integrated security solutions for commercial buildings. Comparable to INTERSERVIS's engineering services portfolio in product offering and customer base.
• Siemens Smart Infrastructure: Large incumbent offering integrated building technologies including fire safety, access control, and security systems. Comparable as a broader competitor for the engineering/integration work INTERSERVIS delivers to hospitals and government clients.
• Johnson Controls: Global provider of building systems, security, fire detection, and integrated facility management solutions. Comparable as a multi-discipline incumbent that overlaps with INTERSERVIS across elevator adjacency, fire/security engineering, and IFM-style bundled offerings.
• Schindler Group: Global elevator and escalator manufacturer and service company with significant Balkan presence. Comparable as an incumbent competitor for vertical-transport maintenance contracts that INTERSERVIS serves.
• Otis Worldwide: World's largest elevator/escalator manufacturer with a global service network. Comparable to INTERSERVIS as a broad incumbent offering installation and maintenance across the Balkans and competing for the same hospital and hospitality vertical accounts.
• Axis Communications: Leading manufacturer of network video surveillance (CCTV) and access control solutions. Comparable to INTERSERVIS's CCTV/access control engineering offering, often procured through regional integrators similar to INTERSERVIS.
• Miele Professional: Manufacturer of commercial laundry equipment (washers, dryers, ironers) for hotels and healthcare. Directly comparable to INTERSERVIS's IMESA-based laundry business in product category and end-customer segment.
• Jensen-Group: Provider of industrial laundry equipment and automation solutions for hospitals and hotels. Comparable to INTERSERVIS's commercial laundry division in equipment category and healthcare/hospitality target market.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/interservisks

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about INTERSERVIS