In Touch Hand Therapy

What In Touch Hand Therapy does

In Touch Hand Therapy is a New Zealand specialist hand and upper-limb therapy practice operating under the legal entity Hands South Limited, founded in 2010 and headquartered in Christchurch. It treats conditions of the hand, wrist, elbow and forearm, including post-surgical rehabilitation, pain management, custom splinting, arthritis management, nerve compressions and musician-specific injuries. The practice serves a mix of ACC-funded patients, private fee-paying patients and workplace/insured referrals, with four physical clinic locations across the Canterbury and Ashburton catchments at Wigram, Rolleston, Papanui and Ashburton, and a small specialist monthly clinic format used to test niche services. Headcount is approximately 10 staff with around 85 years of combined clinical experience.

The underlying technology stack is built entirely on third-party SaaS tooling rather than proprietary platforms: Physitrack for exercise prescription, Zoom for telehealth delivery, HealthLink EDI for GP referrals, Gensolve for online booking and Microsoft Forms for patient surveys. There is no disclosed in-house software, AI/ML capability or data platform; the practice's digital footprint functions as workflow integration rather than product technology. Service delivery is clinic-based with telehealth as an additive channel, and the practice directly registers ACC claims on behalf of patients.

The revenue model is per-consultation fee-for-service across three payer streams: ACC-subsidised consultations (NZD $50 initial / $25 follow-up), private self-pay (NZD $110+ initial / $85+ follow-up) and workplace/insured engagements, supplemented by custom-splint and material charges. Go-to-market is primarily GP and specialist referral-driven via HealthLink EDI, complemented by direct patient booking through Gensolve and a long-tail of returning and word-of-mouth patients; no enterprise anchors or single major funder are disclosed.

Name

In Touch Hand Therapy

Legal name

Hands South Limited

Website

https://intouchhandtherapy.co.nz

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

1–10 employees

Short description

In Touch Hand Therapy is a New Zealand specialist hand and upper-limb therapy practice (legal entity Hands South Limited), founded in 2010 and operating four clinics across Canterbury and Ashburton to deliver post-surgical rehab, custom splinting, ACC-funded and private therapy, and niche services such as musician-specific care.

Ownership category

akta.pro rank

Product category

Hand Therapy Services

NAICS

Offices of Physical, Occupational and Speech Therapists, and Audiologists (62134)

SIC

Services-Health Services (8000)

akta.pro primary industry

Hand & Upper Extremity Therapy (OT/CHT) (HSADAIAH)

Keywords

• Hand therapy services
• Upper limb rehabilitation
• Custom splinting
• Post-surgical physiotherapy
• Musculoskeletal physiotherapy

Headquarters

HQ city

Wigram (Christchurch)

HQ country

New Zealand

HQ region

Oceania

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. ACC-funded consultations: The clinic provides ACC-funded consultations at subsidised rates for eligible patients with work injuries, accidents, and covered conditions. ACC initial consultations are $50 and follow-up consultations are $25, with further discounts for Community Services Card (CSC) holders. The clinic can register ACC claims on behalf of patients.
2. Private patient consultations: Private patients pay higher consultation fees starting from $110 for initial consultations and $85 for follow-up consultations. Additional charges may apply for splinting, complex injuries, and post-surgical reviews. Discounts are available for CSC holders.
3. Workplace/insured consultations: Patients with workplace injuries or private insurance coverage are billed according to separate arrangements, with patients advised to contact the clinic for details.
4. Splinting and materials: Custom splinting services are provided as an additional charge beyond consultation fees. Materials such as orthotics, products, strapping, and exercise equipment may also be billed separately. Some fully funded rehabilitation or pain management programmes are available.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

In Touch Hand Therapy is a specialist physiotherapy practice delivering assessment, treatment and rehabilitation for hand, wrist, elbow and forearm conditions. Core services are provided through face-to-face consultations at four clinics and via telehealth, with custom splinting, ACC claim registration, post-surgical rehabilitation, and pain management programmes as supporting offerings.

Product overview

In Touch Hand Therapy is a specialized hand therapy practice offering comprehensive physiotherapy services for hand, wrist, elbow, and forearm conditions. The practice operates as a single unified service with multiple clinic locations (Wigram, Rolleston, Papanui, and Ashburton) providing the same core hand therapy services. Key service modules include: Hand Therapy Services (core assessment and treatment), Post-Surgical Rehabilitation, Pain Management, Telehealth remote consultations, Custom Splinting, and various specialized treatment programmes (Restore Movement, Relieve Pain, Functional Rehabilitation, Nerve Compressions, Strengthening, Arthritis Management, and Musician-Specific Therapy). The practice also offers ACC claim registration and accepts patients without referrals.

Differentiator

Problem solved

Functional benefit

Products and services

• Hand Therapy Services Comprehensive physiotherapy assessment and treatment of hand, wrist, elbow and forearm injuries and conditions, delivered by hand therapists with postgraduate training. Includes relief of pain, restoration of movement, scar and swelling management, nerve compression treatment, strengthening programmes, arthritis management, functional rehabilitation and musician-specific therapy. Targeted at patients with upper limb conditions, sports or workplace injuries, post-surgical needs, and ACC-covered accidents.
• Telehealth Hand Therapy Consultations Remote hand therapy consultations delivered via Zoom video or telephone, covering assessment, advice, exercise prescription and treatment. Includes pre-appointment setup instructions and online banking-based payment processing. Targeted at patients unable to attend the Christchurch-area clinics in person, including those in remote locations or with access or health constraints.
• Custom Splinting Custom fabrication and fitting of upper-limb splints including dorsal blocking splints, cylinder splints, relative motion splints and condition-specific custom devices. Provided as a paid add-on to consultations for patients requiring post-surgical support, fracture management, arthritis support or tendon and nerve injury protection.

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Habit Health: Largest NZ-owned physiotherapy and rehabilitation network with clinics nationwide. Comparable as a multi-region rehab provider offering hand therapy as part of a broader musculoskeletal portfolio; represents the scale threat to specialist hand practices.
• PhysioNZ: New Zealand physiotherapy group with multiple clinics offering generalist and some specialist musculoskeletal services including upper-limb care. Broad incumbent with overlapping patient base and ACC contracting model.

Regional players

• Axis Sports Medicine: Christchurch-based sports medicine and physiotherapy provider offering upper-limb and post-surgical rehabilitation. Regional peer competing for the same Canterbury patient pool and surgeon referrals.
• Body in Motion: Canterbury-based physiotherapy and rehabilitation clinic group offering musculoskeletal, hand, and post-surgical therapy services. Geographic peer sharing the Christchurch catchment and surgeon referral networks.

Others

• ACC (Accident Compensation Corporation): New Zealand's no-fault accident insurer and dominant payer for hand therapy services. Not a competitor but a critical ecosystem counterparty — ACC contract terms and claim policies materially shape ITHT's revenue and operating model.

Direct peers

• Active Hand Therapy: New Zealand hand therapy clinic providing specialist upper-limb rehabilitation, custom splinting, and post-operative care. Direct competitor in the same narrow clinical niche with similar scope of practice and payer mix.
• Hands Rehab: NZ-based specialist hand and upper-limb therapy practice providing assessment, custom splinting, and post-surgical rehabilitation. Directly comparable as a hand-therapy specialist serving a similar patient mix in a different NZ region.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/in-touch-hand-therapy

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about In Touch Hand Therapy