Iowa One Call
Iowa One Call is a nonprofit, state-mandated notification center that coordinates underground facility excavation requests across Iowa for 1,400+ utility members and free use by professional excavators, homeowners, and farmers.
- Company typePrivate
- Founded1980
- HeadquartersDes Moines, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Iowa One Call does
Iowa One Call is the legally mandated statewide notification center for underground facility excavation coordination in Iowa, organized as a nonprofit corporation under Iowa Code Chapter 504 and operating under Iowa Code Chapter 480. Founded in 1980 by Northwestern Bell and Iowa-Illinois Gas & Electric and made mandatory for all underground facility operators on January 1, 1993, it serves as the single point of contact through which any excavator notifies every relevant underground utility operator in the state before digging. The organization processes more than 540,000 tickets and coordinates more than 2.7 million locate requests annually, with a membership of 1,400+ facility operators across electric, gas, water, sewer, telecommunications, cable, and pipeline utilities, plus professional excavators, homeowners, and farmers on the excavator side.
The core technology stack centers on the ITICnxt online ticketing platform (built and operated by third-party vendor One Call Concepts, Inc.), the Ticket Check positive-response system for facility operators to communicate marking status to excavators, and the IMAP interactive mapping database for operator facility records. The product surface has expanded in recent years to include the Design Request System for pre-construction design and engineering workflows, the Ticket Talk two-way communication feature mandated by 2024 Chapter 480 amendments, the Dynamic Start Time scheduling tool, the Joint Meet system for multi-operator coordination, the Emergency Notification System, online analytics dashboards, and native iOS and Android applications. A 24/7 call center accessible via the national 811 dialing code and a 1-800 number complements the digital channels.
Iowa One Call's business model is funded entirely by mandatory membership fees paid by underground facility operators, making the locate request service free for all excavators. The organization is governed by a member-elected board of directors (now including nonvoting locator and excavator seats under 2024 amendments) and reports annually to the Iowa Utilities Board, with annual third-party audits. Headcount is approximately five direct employees, with call center and platform operations substantially outsourced to One Call Concepts, Inc. The center's geographic scope is explicitly limited to the State of Iowa.
Iowa One Call firmographics
Firmographics- Name
- Iowa One Call
- Legal name
- Iowa One Call
- Website
- https://iowaonecall.com
- Company type
- Private
- Founded year
- 1980
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Iowa One Call is a nonprofit, state-mandated notification center that coordinates underground facility excavation requests across Iowa for 1,400+ utility members and free use by professional excavators, homeowners, and farmers.
- Ownership category
- akta.pro rank
Iowa One Call industry classification
Industry- Product category
- Underground Facility Notification Services
- NAICS
- Services to Buildings and Dwellings (5617)
- SIC
- Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- Damage Prevention & One-Call/811 Programs (Third-Party Excavation Risk) (EUAJADAH)
Keywords
Where Iowa One Call is headquartered
LocationHeadquarters
- HQ city
- Des Moines
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Iowa One Call business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Operations, Personnel, Technology or R&D, Infrastructure, Marketing or Sales
Revenue model
- Facility Operator Membership Fees: Iowa One Call is funded entirely by member facility operators who pay for membership and participation in the notification system. All owners and operators of underground facilities in Iowa are required by state law (since January 1, 1993) to participate in Iowa One Call.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Free locate request service for excavators |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels7 records
Iowa One Call product offering
Product offeringCore offering
Iowa One Call operates a statewide notification center that receives excavation/locate requests from professional excavators and homeowners, then transmits those requests to member underground facility operators so they can mark buried utilities before digging begins. The service is free to excavators and homeowners, and is funded through membership fees paid by the facility operators who are mandated by Iowa Code Chapter 480 to participate.
Product overview
Iowa One Call operates a notification center platform for coordinating underground facility locate requests across Iowa. The core system consists of ITICnxt (online ticketing), IMAP (mapping database management), and Ticket Check (positive response system). Additional products include the Design Request System for professional designers, Joint Meet system for multi-operator coordination, Ticket Talk for two-way communication, and Dynamic Start Time for scheduling flexibility. The service also includes mobile applications, Online Dashboards for analytics, and Emergency Notification services. All products are interconnected through the central notification center, which processes locate requests from excavators and transmits them to member facility operators who are responsible for locating and marking their underground facilities.
Differentiator
Problem solved
Functional benefit
Products and services
- ITIC / ITICnxt Online Ticketing System
Companies that use Iowa One Call
Customer profileNamed customers4 records
Segments4 records
Ideal customer profiles3 records
Iowa One Call technology and API
TechnologyAPI detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
Iowa One Call partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered minor and core.
- Common Ground Alliance (CGA)minorIndustry association promoting damage prevention best practices. Iowa One Call references CGA Best Practices on their website as guidance for safe digging procedures.
- Common Ground Iowa (CGI)minorIowa-specific chapter of the Common Ground Alliance focused on damage prevention within the state.
- Iowa Utilities Board (IUB)coreState regulatory agency that receives annual reports from Iowa One Call and investigates violations of the one-call law at the direction of the attorney general.
- ITIC Vendor (One Call Concepts, Inc.)coreThird-party technology vendor providing the ITIC (Iowa Ticket and Information Center) online ticketing platform and Ticket Check positive response system used by Iowa One Call.
- Staking University (Utility Locator Training)minorTraining provider for utility locator professionals, listed as a helpful resource on the Iowa One Call website.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
Iowa One Call competitors and assessment
Company assessmentRegional players
- JULIE (Illinois One Call): JULIE is Illinois's mandated statewide 811 notification center, operating an identical one-call/damage-prevention model under state law with comparable ITIC-style ticketing, facility operator membership funding, and excavator-side free service. It is the most structurally analogous peer, differing only by geography.
- Kansas 811: Kansas 811 is the statutorily designated one-call notification center for Kansas, providing locate request coordination between excavators and underground facility operators using the same membership-funded, free-to-excavator model as Iowa One Call.
- Diggers Hotline (Wisconsin): Diggers Hotline is Wisconsin's statewide one-call center, coordinating excavation notifications across facility operators under Wisconsin state law. It mirrors Iowa One Call's mandate-based, member-funded operating model and ITIC-style ticketing platform.
- Missouri One Call: Missouri One Call is the statewide one-call notification system serving Missouri excavators and underground facility operators under state mandate, operating the same damage-prevention and locate-request coordination model as Iowa One Call.
- Gopher State One Call (Minnesota): Gopher State One Call is Minnesota's designated 811 notification center, performing the same excavator-notification and facility-operator coordination role as Iowa One Call under Minnesota statute. It is one of Iowa One Call's cross-state coordination partners.
- South Dakota One Call: South Dakota One Call is South Dakota's designated one-call center for excavation notifications, operating the same free-to-excavator, member-funded damage-prevention model as Iowa One Call under South Dakota state law.
- North Dakota 811: North Dakota 811 is North Dakota's statewide one-call notification center, providing comparable excavation notification services to Iowa One Call for North Dakota-based excavators and facility operators.
- Nebraska 811: Nebraska 811 is Nebraska's mandated one-call center, providing excavation notification coordination and facility operator participation on the same model as Iowa One Call, with whom it cooperates for cross-state excavation work.
Others
- Common Ground Alliance (CGA): CGA is the national industry association that sets damage-prevention best practices and coordinates the national 811 awareness campaign. Iowa One Call explicitly aligns with CGA Best Practices, making CGA an industry-coordination peer rather than a direct competitor.
- One Call Concepts, Inc. One Call Concepts, Inc. is Iowa One Call's core technology vendor, providing the ITIC ticketing platform, Ticket Check positive response system, and IOC call center infrastructure. It is not a competitor but a strategic infrastructure partner whose platform underpins Iowa One Call's operations.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Iowa One Call social profiles
Digital presenceIowa One Call financial estimates
Financial estimateRevenue estimate
Valuation estimate
Iowa One Call leadership team
Management profileNumber of profiles
Profiles7 records
Iowa One Call funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Iowa One Call M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Iowa One Call
What does Iowa One Call do?
Iowa One Call operates a statewide notification center that receives excavation/locate requests from professional excavators and homeowners, then transmits those requests to member underground facility operators so they can mark buried utilities before digging begins. The service is free to excavators and homeowners, and is funded through membership fees paid by the facility operators who are mandated by Iowa Code Chapter 480 to participate.
Is Iowa One Call a public or private company?
Iowa One Call is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Iowa One Call founded?
Iowa One Call was founded in 1980. It employs 1 to 10 people.
Where is Iowa One Call based?
Iowa One Call is headquartered in Des Moines, United States, in the North America region.
How does Iowa One Call make money?
One revenue line is on record: facility Operator Membership Fees.
Who are Iowa One Call's main competitors?
Regional players on record are JULIE (Illinois One Call), Kansas 811, Diggers Hotline (Wisconsin), Missouri One Call, Gopher State One Call (Minnesota), South Dakota One Call, North Dakota 811 and Nebraska 811. Others are Common Ground Alliance (CGA) and One Call Concepts, Inc..
Does Iowa One Call have an API?
No public API is recorded for Iowa One Call.
What industry is Iowa One Call in?
Iowa One Call's product category is Underground Facility Notification Services. Its primary akta.pro industry code is EUAJADAH, Damage Prevention & One-Call/811 Programs (Third-Party Excavation Risk). Its NAICS code is 5617 and its SIC code is 8744.