What One Call Concepts does

One Call Concepts, Inc. (OCC) is a privately held, US-based full-service provider of "Call Before You Dig" 811 notification center services, founded in 1982 by Tom Hoff and headquartered in Hanover, Maryland. The company serves state government and quasi-government agencies that operate the national 811 system, which routes excavation notifications to underground utility operators to prevent utility strikes. OCC is the largest provider of damage-prevention center services in North America, supporting approximately 20 state 811 clients—about 25% of US state notification centers—and processing nearly 5 million inbound tickets annually across ten brick-and-mortar offices and a 24/7 North American Support Center in Wisconsin.

OCC's core asset is its proprietary in-house software stack, anchored by the PRISM notification center application and extended through specialized modules: ITICnxt, ITIC Lite, and the ITIC Mobile App for ticket intake; IMap, Poly-on-Poly, and Mapping Software for facility database management; OTTO for automated emergency voice messaging; and TicketLINK, Ticket Check, LTM, and ETM for ticket lifecycle management. The platform integrates Asterisk open-source telephony with Automatic Call Distribution, supports voice-recognition Interactive Voice Response, and delivers tickets via web services, SMS, email, modem, and FTP. OCC pioneered polygon-comparison technology for ticket routing and reports that 83.8% of all tickets were submitted online in 2024.

OCC generates revenue through multi-year contractual arrangements with state 811 notification centers, delivering managed services (contact center staffing, facilities management, billing, and 24/7 operations), subscription-based software licensing, and professional marketing/creative services. Its go-to-market is sales-led and direct, targeting state agencies and damage-prevention organizations with a high-touch full-service model rather than transactional software licensing. The company also operates public-awareness outreach programs—including the 811 Bike, Car, and Trike vehicles featured on Discovery Channel's American Chopper—and partners with the Common Ground Alliance on legislative advocacy to advance the underlying damage-prevention regulatory framework.

Name

One Call Concepts

Legal name

One Call Concepts, Inc

Website

https://occinc.com

Company type

Private

Founded year

1982

Operating status

Operating

Headcount range

101–250 employees

Short description

One Call Concepts is a private, Hanover, Maryland-based provider of full-service 811 "Call Before You Dig" notification center software and operations management, serving approximately 20 US state government clients with proprietary platforms like PRISM and ITICnxt.

Ownership category

akta.pro rank

Product category

Damage Prevention / 811 Notification Center Software and Operations

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Custom Computer Programming Services (541511), Telephone Answering Services (561421)

SIC

Services-Management Services (8741), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

Technical Support & Helpdesk Contact Centers (BPAAAAAI)

akta.pro secondary industry

Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN)

Keywords

• 811 notification services
• Damage prevention software
• Call before you dig
• Underground utility notification
• Ticket management platform

Headquarters

HQ city

Hanover

HQ country

Germany

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Notification Center Operations Management: OCC provides comprehensive operations management for state 811 notification centers, including staffing, facilities management, billing and accounting, and day-to-day contact center operations. Revenue is generated through contractual service agreements with state notification centers.
2. Custom Software Solutions: OCC develops and provides proprietary software solutions (PRISM, ITICnxt®, ITIC Lite, IMap, Poly-on-Poly, etc.) to notification centers. Software is customized for each client's unique needs and delivered as part of the full-service offering.
3. Marketing and Creative Services: OCC's in-house creative team provides brand and marketing services including strategic planning, social media development, graphic design, web development, content creation, and event management for clients.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels7 records

Core offering

One Call Concepts (OCC) operates full-service 811 notification centers on behalf of state government and quasi-government agencies under the national Call Before You Dig program, providing end-to-end damage prevention operations. Its core deliverable is the proprietary PRISM notification center software platform, which is sold and customized to each client and powers ticket intake, processing, mapping, transmission, and positive response across the country. OCC also delivers complete operations management — contact center staffing, facilities, billing, and 24/7 support through the North American Support Center — combined with in-house creative marketing and public awareness services.

Product overview

One Call Concepts (OCC) offers a comprehensive notification center software platform with PRISM as the core system, augmented by multiple specialized modules. The platform includes ticket intake solutions (ITICnxt, ITIC Mobile App, ITIC Lite, IVR), database and mapping tools (Mapping Software, IMap, Poly-on-Poly), ticket transmission (Ticket Delivery Options, OTTO, Custom Outbound Ticket Formats), and ticket management (Ticket Check, TicketLINK, LTM, ETM). OCC also provides extensive reporting (Monthly Dashboards, Caller Activity, Excavator Activity, Positive Response Compliance, Volume by Ticket Type, Volume by County, Weekly Ticket Trends, Online Dashboards) and outreach programs including the 811 Trio (Bike, Car, Trike). The company operates as a full-service provider offering both software solutions and operations management including facilities management, staffing, billing and accounting, and network reliability services.

Differentiator

Problem solved

Functional benefit

Brands

• OCC: One Call Concepts - full-service provider of notification center services including software solutions and operations management for 811 damage prevention centers.
• PRISM
• ITICnxt
• ITIC Mobile App
• ITIC Lite
• Locator Ticket Management (LTM)
• TicketLINK
• Ticket Check
• Excavator Ticket Management (ETM)
• IMap
• Poly-on-Poly
• OTTO

Products and services

• PRISM Proprietary core notification center application that manages the processing of incoming 811 tickets at each step before transmitting the finished product to facility operators; customized per state client and serves as OCC's flagship technology platform.
• ITICnxt Web-based platform enabling excavators to create, manage, and track their 811 locate requests entirely online with seamless user experience, simplified mapping, and improved workflow.
• ITIC Mobile App Smartphone and tablet mobile application that provides on-the-go access to ITIC tools and resources including tutorial videos, ticket history, and positive response updates for excavators.
• ITIC Lite Streamlined homeowner-focused application providing easy, accurate submission and processing of locate requests for occasional or one-time excavators.
• Interactive Voice Response (IVR) Voice-recognition based phone routing system that directs callers, allows ticket re-entry without operator assistance, and supports customized educational messaging.
• IMap Online mapping application that gives facility operators complete control of their notification databases, enabling direct submission of digital data and management of notification area polygons.
• Poly-on-Poly Customizable polygon comparison engine that triggers ticket transmission whenever an excavation polygon overlaps a facility operator's database polygon, enabling precise facility-based notification areas instead of arbitrary grids.
• OTTO Automated emergency voice call-out system that rapidly delivers emergency messages to multiple facility operators simultaneously without manual intervention.
• Ticket Check Positive response system that closes the communication loop between utility locators and excavators by automatically emailing or faxing status updates once utilities mark their responses.
• TicketLINK Excavator portal providing immediate online access to tickets with capabilities to view, update, cancel, retransmit, upload attachments, and add notes.
• Locator Ticket Management (LTM) Customizable online record retention system for locators and administrators to view and store historical ticket data, update locate status, log site visits, upload photos, and schedule routes.
• Excavator Ticket Management (ETM) Comprehensive online management tool for excavators to organize, track, and prioritize all 811 locate requests, upload supporting photos and documents, file advance tickets, and reprocess existing tickets.
• Notification Center Operations Management End-to-end managed services for state 811 notification centers, including contact center staffing, facilities management, billing and accounting, day-to-day operations, and 24/7 disaster recovery support through the North American Support Center.
• Marketing and Creative Services In-house creative and marketing services for 811 notification centers, including strategic planning, social media development, graphic design, web development, content creation, public awareness campaigns, and event management led by a Certified Meeting Professional (CMP).

Quantifiable outcome

• 83.8% of all tickets submitted online in 2024
• +3 more outcomes

Named customers18 records

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature10 records

Partnerships

Six partnerships are on record, tiered minor and core.

• Official PaymentsminorOthersOfficial Payments is OCC's partner for online bill pay services. They host the payment platform for OCC's client notification centers, offering eCheck and credit card payment options to utility members. Fees are charged by Official Payments, not OCC.
• Paul Jr. / Teutul Inc.coreStrategic or Co-development PartnerPaul Jr. of 'American Chopper' fame designed and built all three 811 vehicles (Bike, Car, and Trike) for OCC. These vehicles serve as mobile damage prevention education tools and have become industry staples at events across the United States. The vehicles have been featured on Discovery Channel's 'American Chopper' show.
• Discovery ChannelcoreGTM or Marketing PartnerDiscovery Channel featured the 811 Bike, Car, and Trike on the 'American Chopper' television show (Season 11), providing national media exposure for the damage prevention message and OCC's 811 outreach program.
• Mark and Kim HamrickcoreOthersMark Hamrick (retired communications industry member) and his wife Kim travel the country with the 811 vehicles, educating the public about underground infrastructure protection at sports games, fairs, conferences, and other events.
• Common Ground AlliancecoreStrategic or Co-development PartnerOCC participated in the Common Ground Alliance's original best practices study and continues to work with CGA on federal and state legislative efforts to support and advance damage prevention goals.
• North Dakota Pipeline AssociationminorStrategic or Co-development PartnerNorth Dakota One Call and the North Dakota Pipeline Association tasked OCC with revitalizing the state's excavator meetings post-pandemic, consolidating meeting management to OCC for easier facility operator participation.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Others

• Vivax-Metrotech: Vivax-Metrotech manufactures underground utility locators used by facility operators responding to 811 tickets, an adjacent equipment vendor in the same damage prevention value chain.
• Radiodetection: Radiodetection supplies the cable and pipe locators used by utility locators downstream of 811 ticket issuance; an equipment/enabling partner in the damage prevention ecosystem rather than a direct competitor.

Direct peers

• PelicanCorp: PelicanCorp provides similar damage prevention and 811 notification center software (TicketAccess, MapAccess) and operates notification services globally, directly competing with OCC's PRISM/ITICnxt platform in the same customer base.
• KorTerra: KorTerra provides 811/locate request management software (KorWeb, KorDispatch) used by state notification centers and utility owners, directly competing with OCC's PRISM and ticket management modules.
• Multiview (811 Software): Multiview is a 811 notification center software and operations provider, offering comparable ticket processing, mapping, and positive response systems to state one-call centers.

Broad incumbents

• USIC (USIC Locating Services): USIC is the largest US utility locating services provider, adjacent to OCC's 811 notification work; while it focuses on field locating rather than notification center software/operations, it serves the same damage prevention ecosystem and state 811 clients.

Emerging players

• GPRS (Ground Penetrating Radar Systems): GPRS provides subsurface damage prevention and utility locating services adjacent to the 811 workflow; while not a notification center operator, it serves the same excavator and facility operator customers in the damage prevention stack.
• 811 Locate Technologies (Call8): Call8/811 Locate Technologies provides 811/one-call software and call center services to smaller state notification centers, competing for state contracts in OCC's market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/1callconcepts
• Facebookfacebook.com/onecallconcepts
• LinkedInlinkedin.com/company/one-call-concepts

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about One Call Concepts