iPECS

What iPECS does

iPECS is the unified communications and collaboration (UC&C) brand of IPECS Co., Ltd., a privately held South Korean entity headquartered at 189 Gasan digital 1-ro, Geumcheon-gu, Seoul, operating within the Ericsson-LG Enterprise joint venture. The company sells a broad UC portfolio spanning cloud-based UCaaS (iPECS Cloud), on-premise UC platforms (iPECS UCP, eMG100/80/800, vUCP), the enterprise iPECS UCM communications manager, collaboration clients (iPECS UCS, iPECS ONE), contact center software (iPECS CCX with Report+), vertical applications (IPCR, Attendant, eCSM), and conferencing tools (iPECS Meetings via WebRTC, ACB). The hardware line covers LIP-9000 series, 1080i, 1000i series, and the LIP-9071 video phone, alongside IP DECT wireless devices and L2 Security Switches; the technology stack includes WebRTC-based browser meetings, Microsoft Outlook integration, CRM integration, and ISO 27001-certified data processing under Ericsson's privacy framework.

The business model combines multi-year iPECS Software Assurance subscriptions (1-6 year packages), hardware sales, UCaaS recurring services delivered via direct cloud and service-provider partners, and professional services for partner enablement, with all pricing quote-based and not publicly disclosed. iPECS goes to market through a global channel partner network spanning dedicated, associated, and related partners in Europe, Southeast Asia, the Middle East, and Oceania, with named service-provider partners like OSD Thailand and PCS Italy delivering iPECS Cloud as UCaaS in their markets. The company serves small business, mid-market, enterprise, and government/healthcare/hospitality/finance/retail verticals with no external funding and no public listing evident in the source material.

The company sustains ongoing product investment (iPECS Cloud v7.0, iPECS ONE P5.0, iPECS ONE Web SDK v1.4.0, and iPECS Unified P6.2 across 2024-2025) and an annual Global Partner Conference, with GDPR-aligned operations enabling European distribution continuity.

Name

iPECS

Legal name

IPECS Co., Ltd.

Website

https://ipecs.com

Company type

Private

Operating status

Operating

Headcount range

101–250 employees

Short description

iPECS, the enterprise communications brand of IPECS Co., Ltd. within the Ericsson-LG Enterprise joint venture, sells unified communications and contact center platforms (cloud and on-premise), IP phones, and collaboration applications to SMB, mid-market, enterprise, and government customers globally via a channel partner network.

Ownership category

akta.pro rank

Product category

Unified Communications

NAICS

Computer Systems Design and Related Services (5415)

SIC

Services-Telephone Interconnect Systems (7385), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

UCaaS Platforms & Suites (HDAIAHAA)

akta.pro secondary industries

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms) (BPAEAIAE)

Keywords

• Unified communications solutions
• Business communications platform
• Cloud UCaaS services
• IP telephony systems
• Contact center software

Headquarters

HQ city

Seoul

HQ country

South Korea

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Supply Chain, Operations

Revenue model

1. Software Assurance/Subscription: iPECS Software Assurance is the baseline support offering providing software upgrades, updates with new features, enhancements of existing features, and software patch updates. Available in packages from 1 to 6 years' duration, enabling predictable long-term OPEX budgeting.
2. Hardware Sales: Sale of IP phones, terminals, and devices including the LIP-9000 series, iPECS 1000i DECT devices, and related hardware.
3. Cloud Services (UCaaS): iPECS Cloud delivered as a service to enterprise customers, with service providers like OSD Thailand using the platform to deliver UCaaS to Thai enterprises.
4. Professional Services: Technical training, implementation support, and partner enablement programs.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels8 records

Core offering

iPECS designs, develops, and sells unified communications and collaboration (UC&C) solutions for businesses and government organizations, spanning cloud-based UCaaS (iPECS Cloud), on-premise UC platforms (UCP, eMG100/80/800, vUCP, UCM), contact center software (CCX), collaboration clients (iPECS ONE, UCS), web conferencing (iPECS Meetings), and proprietary IP phones and DECT devices (LIP-9000 series, 1080i, 1000i series, LIP-9071 video phone). The company monetizes through software subscriptions, multi-year Software Assurance packages, hardware sales, and professional services, distributed primarily via a global channel partner network across Asia, Europe, the Middle East, and Oceania.

Product overview

iPECS offers a comprehensive unified communications portfolio consisting of cloud-based UCaaS (iPECS Cloud), on-premise platforms (iPECS UCP, eMG100/80/800, vUCP), and the iPECS UCM enterprise communications manager. The ecosystem includes collaboration applications (iPECS UCS client, iPECS ONE), contact center solutions (iPECS CCX with Report+), vertical applications (iPECS IPCR, Attendant, eCSM), and conferencing tools (iPECS Meetings, ACB). Hardware offerings span IP phones (LIP-9000 series, 1080i, 1000i series, LIP-9071 video phone), wireless devices (IP DECT), and network equipment (L2 Security Switch). The portfolio supports businesses of all sizes from small businesses to large enterprises, with cloud, on-premise, and hybrid deployment options.

Differentiator

Problem solved

Functional benefit

Brands

• iPECS Cloud: Cloud-based UCaaS solution for scalable business communications enabling remote and hybrid work.

Products and services

• iPECS Cloud Cloud-based UCaaS (Unified Communications as a Service) platform enabling scalable business communications for any business size, supporting remote and hybrid work with communication, collaboration, phones, and applications delivered from the cloud.
• iPECS ONE Desktop and mobile unified communications client enabling team collaboration with call, chat, and video features. Users can make, take, and transfer calls from any device from any location with business number display.
• iPECS eMG100 Entry-level on-premise UC platform designed for small businesses, supporting unified communications with scalability for business expansion and delivering voice, messaging, and collaboration features for SMB segment.
• iPECS eMG80 Mid-range on-premise UC platform for small to medium businesses, part of the iPECS Unified 3.0/3.5 supported platforms offering enhanced features and scalability for growing organizations.
• iPECS eMG800 Enterprise-grade on-premise UC platform for large organizations, supporting iPECS Unified 3.0/3.5 software and designed for businesses requiring advanced UC capabilities and integration options.
• iPECS UCP (Unified Communications Platform) On-premise unified communications platform for enterprises supporting iPECS Unified software versions, offering comprehensive unified communications with telephony, messaging, and collaboration features.
• iPECS vUCP (Virtual UCP) Virtual UC platform option for flexible and cost-effective deployment, supporting virtualization as a cloud-ready on-premise option introduced with iPECS Unified 3.0/3.5 releases.
• iPECS UCM (Unified Communications Manager) Enterprise-grade communications manager combining voice and data with ACT-ACT redundancy for stability and security, featuring media gateway cabinet with 11 slots for flexible solution compositions.
• iPECS UCS (Unified Communications System) Multimedia collaboration and productivity client with single server architecture embedding UC technology, featuring call control, click-to-dial, instant messaging, audio/video conferencing with screen sharing, visual voicemail, and Microsoft Outlook integration.
• iPECS CCX (Contact Center) Contact center solution with intelligent call routing, real-time monitoring, and multi-channel collaboration, designed to handle large call volumes with CRM integration for customer data context.
• iPECS Meetings Web conferencing solution for iPECS Cloud supporting audio/video/sharing tools with real-time multi-party collaboration. WebRTC-based for browser-based access without plugins, including screen sharing, whiteboard, and web push functions.
• iPECS IPCR (Intelligent Presence Contact Router) Intelligent presence and contact routing application managing call routing based on user presence and availability status for enterprise UC environments.
• iPECS Attendant Auto attendant and operator console application for efficient call handling and routing, designed for receptionists and operators to manage high call volumes.
• iPECS ACB (Audio Conference Bridge) Audio conferencing solution for multi-party voice calls, part of iPECS Cloud contact center and demonstration portfolio.
• LIP-9000 Series IP Phones Enterprise IP phone series including various models with HD Voice, full duplex speakerphone, and flexible button configurations; includes the LIP-9071 video phone with color display and presence management.
• iPECS 1080i Series IP Phones IP phone series for business communications with software release R2.0.01 and accompanying iPKTS user guide documentation.
• iPECS 1000i Series IP Phones IP phone series for business communications with software release R3.0.0 targeted at vertical markets, providing DECT terminal options for mobility in enterprise environments.
• iPECS IP DECT Wireless DECT phone devices for mobility within business premises, used alongside iPECS Cloud and iPECS ONE for daily collaboration.

Quantifiable outcome

• iPECS Cloud enables scalable systems that expand at the same speed as business growth
• +3 more outcomes

Named customers10 records

Segments8 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability7 records

Feature10 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Promelit Communication System (PCS) SRL (Italy)coreChannel Partner/ Reseller/ Distributor · 23 June 2017PCS SRL is Ericsson-LG Enterprise's Italian partner that launched iPECS-Cloud in Italy. The launch event was held at the Ferrari museum in Maranello, Italy in June 2017 with over 180 delegates. PCS has R&D capabilities and demonstrated their ability to manage and operate iPECS-Cloud including license ordering through EMS portal.
• Ericsson-LG EnterprisecoreStrategic or Co-development PartneriPECS is the business communications brand of Ericsson-LG Enterprise, a joint venture between Ericsson and LG. The company leverages Ericsson's global technology expertise and LG's manufacturing capabilities to deliver unified communications solutions. Ericsson-LG Enterprise HQ relocated to Seoul in 2018 and processes personal data securely under Ericsson's Data Protection and Privacy Policy.
• EricssoncoreStrategic or Co-development PartnerEricsson is the parent company of the Ericsson-LG Enterprise joint venture. iPECS solutions are processed securely under Ericsson's Data Protection and Privacy Policy. The company is referred to as 'Ericsson in South Korea' on their related sites listing.
• OSD Company Limited (Thailand)coreChannel Partner/ Reseller/ DistributorOSD Thailand selected iPECS Cloud to deliver UCaaS services to Thai enterprises. OSD held a launch event in Bangkok in February 2017 at the W hotel, announcing the service to industry and press with over 250 attendees including government officials and key enterprise customers.
• Global eCommerce Experts (UK)minorChannel Partner/ Reseller/ DistributorChannel partner utilizing iPECS Cloud, iPECS ONE, iPECS 1000i series and IP DECT for their operations in UK and Europe.
• Daeshin Information Tech (South Korea)minorChannel Partner/ Reseller/ DistributorKorean partner that participated in 2018 National University IT manager symposium exhibition, presenting iPECS UCE and FMX with LIP-9071 terminals on iPECS UCM platform under the theme 'Campus Cloud, with iPECS'.

Scale indicators5 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Alcatel-Lucent Enterprise: Alcatel-Lucent Enterprise offers Rainbow, OmniPCX, and OpenTouch UC platforms targeting SMB and mid-market globally. Very similar positioning to iPECS: hybrid cloud/on-prem UC portfolio distributed through channel partners, with strong government/regulated vertical footprint.
• 8x8: 8x8 provides cloud UCaaS and CCaaS (X Series) targeting mid-market and enterprise, with strong international channel presence. Comparable cloud-first architecture and customer segments, though 8x8's scale and direct sales reach materially exceed iPECS's.
• Mitel Networks: Mitel provides MiVoice, MiCloud, and UCaaS solutions with a heavy on-premise heritage and channel-led distribution to SMB/mid-market. Closely comparable business model, customer segments, and channel-first GTM to iPECS.
• Panasonic Business Communications: Panasonic offers KX-NSX, KX-TDE, and cloud UC platforms with a hybrid on-prem/cloud architecture and partner-led distribution to SMB and mid-market — a near-analog profile to iPECS, especially in Europe and Asia.
• NEC (UNIVERGE): NEC's UNIVERGE SV9000 series and UNIVERGE BLUE cloud compete head-to-head with iPECS UCP and iPECS Cloud in mid-market and enterprise. Both serve similar Asian-rooted channel ecosystems and regulated verticals globally.

Broad incumbents

• Cisco (Webex): Cisco's Webex Calling, Contact Center, and Devices portfolio competes broadly with iPECS Cloud and LIP phones in mid-market and enterprise. Cisco's bundled networking/datacenter hardware plus direct enterprise sales reach well beyond iPECS's footprint.
• Microsoft (Teams Phone): Microsoft Teams Phone is the default UCaaS option for the millions of organizations on Microsoft 365, making it iPECS's biggest competitive threat in the SMB/mid-market segment where Teams is bundled at minimal incremental cost.
• Zoom Video Communications: Zoom Phone and Zoom Contact Center compete with iPECS Cloud and iPECS Meetings across SMB through enterprise. Zoom's brand dominance in video collaboration and aggressive bundling make it a broad incumbent threat to iPECS's UCaaS positioning.
• Avaya: Avaya is a broader incumbent in enterprise UC and contact center (Aura, IP Office, Experience Platform) with overlapping on-prem/cloud offerings and channel distribution. iPECS competes in the same mid-market and large-enterprise segments, but Avaya operates at significantly greater scale.
• RingCentral: RingCentral is a leading pure-cloud UCaaS provider (MVP, Contact Center) competing for the same SMB and mid-market customers iPECS targets via iPECS Cloud. It is broader in scope and global reach, and represents iPECS's primary cloud-native competitive benchmark.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/ipecs
• LinkedInlinkedin.com/company/ipecssolution

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about iPECS