Los Angeles County Internal Services Department

What Los Angeles County Internal Services Department does

Los Angeles County Internal Services Department (ISD) is the centralized general services organization of the County of Los Angeles, established in 1989 and operating under the County Board of Supervisors with approximately 2,150 staff plus a contracted workforce of over 5,000. ISD delivers facilities management, fleet operations, parking, mail, IT, procurement, and energy services to all County departments under Service Level Agreements, managing 45.5 million square feet of County-owned and leased space, 5,800+ vehicles, 100,000+ telephone lines, 40,000+ PCs, and a large in-house governmental data center.

The department's core offerings are operationalized through a portfolio of programs and technical platforms: Network Energy Controls Sustainable Systems (NECSS) for building automation and EVSE maintenance; the SoCalREN regional energy network funded by the California Public Utilities Commission (CPUC) at over $70 million annually; the County Electronic Signatures Portal integrated with DocuSign, SignIX, and Adobe Acrobat; building automation retrofits using JCI METASYS and Facility Explorer; and a PowerFlex-operated EV charging network of 1,550+ stations targeting 15,000 by 2035. Newer programmatic layers include the Zero-Emission Vehicle Mobility Plan, the Equitable Building Decarbonization Program, the Delete the Divide digital equity initiative, the Healthy Stores Refrigeration Program, and the B2B Space Share Portal for wildfire recovery.

ISD's revenue mechanics are non-commercial: it is funded through the County budget (operating budget approximately $912 million), earns cost recovery via interdepartmental service charges under SLAs, acts as the County's Purchasing Agent with over $2 billion in annual procurements and $750 million in managed contracts, administers a utilities billing portfolio exceeding $197 million annually, and operates numerous grant-funded programs (CPUC, CEC, DOE, Caltrans). The 2026-2030 Strategic Plan formalizes priorities around Speed, Reliability, and Value across all service lines.

Name

Los Angeles County Internal Services Department

Legal name

County of Los Angeles Internal Services Department

Website

https://isd.lacounty.gov

Company type

Public

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Los Angeles County Internal Services Department is the centralized general services arm of the County of Los Angeles, delivering facilities, fleet, IT, procurement, energy, parking, and mail services to all County departments under an approximately $912 million operating budget and 2,150 staff.

Ownership category

akta.pro rank

Headquarters

HQ city

Los Angeles

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain

Revenue model

1. Interdepartmental Service Charges: Charges County departments for services including facilities management, maintenance, custodial, fleet, parking, mail, and IT services through Service Level Agreements and Service Requests.
2. Utilities Management: Manages County's utilities (water/power/gas) billing with annual budget of over $197 million.
3. County Purchasing Agent: Procures over $2 billion as the County's Purchasing Agent and manages $750 million in annual contracts for services provided on behalf of County departments.
4. Grant Administration: Administers grant-funded programs including SoCalREN (CPUC-funded), Equitable Building Decarbonization (California Energy Commission), and various federal and state grants for EV infrastructure and energy efficiency.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

The Los Angeles County Internal Services Department (ISD) is a general services organization that provides centralized operational support to all County of Los Angeles departments, including facilities management across 45.5M+ square feet, fleet and vehicle services for 5,800+ vehicles, mail services, IT and data center operations, procurement and contracting, energy and environmental management, and EV charging infrastructure. It also administers public-facing programs such as SoCalREN energy efficiency, Delete the Divide digital equity, Affordable Connectivity, and the Equitable Building Decarbonization Program, funded through CPUC, CEC, DOE, and other grants.

Product overview

Los Angeles County Internal Services Department (ISD) is a general services organization that provides a comprehensive portfolio of operational support services to County departments. The department operates as a platform of integrated services rather than a single unified product. Core offerings include: Facilities Services managing 45.5 million square feet of space; Fleet & Vehicle Services for 5,800+ vehicles; Energy Management including the SoCalREN regional energy network; EV Charging Infrastructure with 1,550+ charging stations; Digital Equity Programs (Delete the Divide, Affordable Connectivity Program); the Equitable Building Decarbonization Program; and specialized divisions for Mail Services, Parking Services, Procurement, and Program/Project Management. The department administers over $2 billion in annual procurements, manages $750 million in contracts, and operates one of the largest governmental data centers west of the Rockies. Additional programs include the Rideshare Program, Best Value Job Order Contracting, and the Strategic Plan 2026-2030 guiding modernization efforts.

Differentiator

Problem solved

Functional benefit

Brands

• SoCalREN: Southern California Regional Energy Network - provides energy efficiency programs and resources to help residents, businesses, and public agencies reduce energy use and lower utility costs.
• Electrifyze
• Delete The Divide

Quantifiable outcome

• 42% reduction in GHG emissions since 2009 (46% under consistent control guidelines)
• +2 more outcomes

Named customers8 records

Segments5 records

Ideal customer profiles5 records

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

Feature3 records

Partnerships

13 partnerships are on record, tiered core and secondary.

• SoCal EBD CoalitioncoreChannel Partner/ Reseller/ Distributor · 1 January 2026Coalition of trusted community organizations and public agencies managing service delivery for the Equitable Building Decarbonization Program, working directly with residents to provide comprehensive support.
• PowerFlexcoreTechnology or Integration · 1 April 2025PowerFlex is the platform used at LA County EV charging stations, providing user account management, payment processing, and mobile app functionality for EV charging sessions at County-operated stations.
• Black and Veatch and S Curve StrategiessecondaryStrategic or Co-development Partner · 1 January 2025Partners delivering a five-part webinar series on EV charging infrastructure deployment, designed to equip decision-makers with knowledge for EV charging project success.
• Johnson Controls Inc.secondaryImplementation/ SI/ Consulting Partner · 1 January 2025Sole source vendor delivering building automation system retrofit at LASD Emergency Operations Center, replacing legacy Teletrol controls with secure BACnet-enabled JCI METASYS controls.
• Orravan MechanicalsecondaryImplementation/ SI/ Consulting Partner · 1 January 2025Contractor implementing central plant control retrofit at Barry J. Nidorf Juvenile Hall in collaboration with ISD's Energy Management Division Systems Section, funded by DOE EECBG program.
• Southern California Edison (SCE)coreStrategic or Co-development Partner · 1 January 2022SCE offers rebates and support for EVSE installation through their Charge Ready Program. ISD is SCE Charge Ready's largest public partner and has completed 6 Charge Ready projects with dozens in pipeline.
• California Conservation Corps (CCC)secondaryStrategic or Co-development Partner · 1 January 2022Partnership for EVSE workforce training pilot, with 60 participants planned from throughout the County. CCC corpsmembers developed skills alongside County electricians learning EV charging installation.
• Cerritos CollegesecondaryStrategic or Co-development Partner · 1 January 2022Partnership to launch EVSE workforce training offering skills development in EVSE installation, permitting, and troubleshooting network communication and maintenance issues.
• California Energy Commission (CEC)coreGTM or Marketing PartnerOversees the Equitable Building Decarbonization Program and provides funding through California Climate Investments. Also provides grants for EVSE workforce training.
• California Energy CommissioncoreGTM or Marketing PartnerProvides grant funding for EV charging infrastructure webinars and workforce development through the IDEAL Workforce Program.
• CaltranscoreGTM or Marketing PartnerFunded the Zero-Emission Vehicle Mobility Plan development through a Sustainable Transportation Planning grant, outlining strategies to electrify County fleet.
• U.S. Department of EnergycoreGTM or Marketing PartnerFunded building automation system retrofit projects through Energy Efficiency and Conservation Block Grant (EECBG) program.
• U.S. Department of EnergysecondaryGTM or Marketing PartnerOversees HOMES Program providing partial funding for the Equitable Building Decarbonization Program.

Scale indicators17 records

Recent moves6 records

Expansion highlights7 records

Regional players

• Orange County (CA) General Services: Orange County's central services organization providing facilities management, procurement, and administrative services to county departments. Direct regional peer adjacent to LA County with comparable charter and service mix.
• City and County of San Francisco Department of Administrative Services: San Francisco's consolidated city/county administrative services department providing facilities, fleet, procurement, and energy services across city and county departments. Combined city-county charter makes it a particularly close functional analog to ISD.
• San Diego County General Services: General Services division of San Diego County providing facilities, fleet, procurement, and energy services to county departments. Closest geographic peer within Southern California with comparable county-level shared services mandate.
• King County (WA) Facilities Management Division: King County's facilities management division handling building operations, maintenance, and capital projects for county facilities. Comparable large-metro county facilities operation with similar service-level-agreement-driven delivery model.
• Riverside County Facilities Management: Riverside County's facilities management division supporting county-owned buildings and operations. Comparable Inland Empire county peer with overlapping EBD and energy efficiency program participation.
• Cook County Government (IL) Bureau of Asset Management: Cook County's asset management arm managing facilities, real estate, and capital projects for the county. Comparable large urban-county shared services organization outside California with similar facilities/property management scope.
• Sacramento County General Services: Sacramento County's general services arm providing facilities, fleet, and procurement to county departments. Comparable California county shared services mandate.

Direct peers

• NYC Department of Citywide Administrative Services: NYC's central administrative services agency, performing the same shared-services role for the City of New York that ISD performs for LA County: facilities management, fleet, procurement, energy, and internal services across all city departments. Direct structural and functional analog for a large municipal shared services organization.

Broad incumbents

• California Department of General Services: California's state-level general services department providing facilities management, procurement, fleet, energy, and real estate services across all state agencies. Comparable in scope and function to ISD but operates one jurisdiction level above (state vs. county) and serves state rather than county departments.
• U.S. General Services Administration: Federal-level shared services agency managing federal real estate, procurement, fleet, and technology services. Comparable mandate and operational scope but operates at the federal level across all U.S. government agencies rather than a single county.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/lacountyisd
• LinkedInlinkedin.com/company/lacountyisd

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Los Angeles County Internal Services Department