DCF - Office of Substance Abuse and Mental Health

What DCF - Office of Substance Abuse and Mental Health does

DCF - Office of Substance Abuse and Mental Health is a division of the Florida Department of Children and Families, a state government agency headquartered in Tallahassee, Florida, and part of the State of Florida government structure. The Office delivers mandated behavioral health, child welfare, and family support services to Florida residents, including substance abuse treatment, mental health counseling, child protective investigations, foster care, adoption, family preservation, and 24/7 crisis intervention. It also administers the federal WIC nutrition program and veterans benefits counseling through co-located agreements with the U.S. Department of Veterans Affairs. The parent department operates approximately 12,000 employees statewide through regional offices in Jacksonville, Miami, Tampa, and other locations, reaching Florida's vulnerable populations through both direct service delivery and a contract network of Community-Based Care organizations.

The Office does not operate commercial products or generate revenue in the traditional sense. Its funding comes from Florida state appropriations, Medicaid, federal block grants, and targeted federal partnerships (USDA for WIC, VA for veterans services). Service delivery technology is built on Florida's standard state enterprise platforms: the People First HRIS for recruitment and personnel management, FLAIR for accounting, SharePoint for document management, FACTS/CARS for contract and grant tracking, and the Health Management System (HMS) for clinical billing, medical records, and scheduling. These are back-office and administrative systems rather than differentiated technology products. Operational reach is statewide across Florida, with district-level offices and contracted provider networks extending service capacity.

The business model is best characterized as a tax-funded, mandate-driven public service operation. The Office has statutory authority and exclusivity over the child welfare, substance abuse, and mental health programs it administers within Florida, and it pursues demand coverage rather than market share. Go-to-market is direct-to-citizen via regional offices, community-based care partners, crisis hotlines, and referral systems. Pricing is non-applicable because services are not sold; clients receive care at no direct charge, funded through appropriations and federal grants. Distribution is a hybrid of direct state delivery and channel partnerships with contracted community-based care organizations and federal co-located service points.

Name

DCF - Office of Substance Abuse and Mental Health

Legal name

State of Florida - Department of Children and Families

Website

https://jobs.myflorida.com

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

The DCF Office of Substance Abuse and Mental Health is a division of the Florida Department of Children and Families that delivers state-mandated child welfare, substance abuse treatment, mental health counseling, foster care, WIC nutrition, and crisis intervention services to Florida residents through regional offices and community-based care partners.

Ownership category

akta.pro rank

Product category

Public Behavioral Health Services

NAICS

Administration of Public Health Programs (923120)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Behavioral Health & Substance Use Public Health Programs (BPAIAJAK)

akta.pro secondary industries

Substance Use, Addiction & Harm Reduction Health Departments (HLAJAAAM), Local Public Health & Human Services Administration (BPAIACAK)

Keywords

• Substance abuse treatment
• Mental health services
• Child welfare services
• Behavioral health programs
• Crisis intervention

Headquarters

HQ city

Tallahassee

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Government Funding and Appropriation: DCF operates as a state government agency funded through Florida state appropriations and federal grants. Revenue comes from state budget allocations and federal funding programs for child welfare, substance abuse, and mental health services.
2. Program Services Revenue: Services include child protective services, substance abuse treatment, mental health counseling, foster care, and family support services. Funded through Medicaid, federal block grants, and state appropriations.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels2 records

Core offering

The Office of Substance Abuse and Mental Health is a division within the Florida Department of Children and Families that delivers statewide substance abuse treatment, mental health counseling, crisis intervention, and community-based behavioral health programs. It also administers related child welfare and family support services through state-operated facilities and contracted community-based care providers. Services are provided free of charge to clients and funded through state appropriations, federal grants, and Medicaid.

Product overview

DCF - Office of Substance Abuse and Mental Health (also referred to as the Florida Department of Children and Families) operates the State of Florida People First job portal (jobs.myflorida.com), a government employment platform that serves as the centralized system for posting job vacancies across Florida state agencies. This platform enables job seekers to search and apply for positions across multiple departments including Department of Children and Families, Department of Health, Department of Veterans Affairs, and other state agencies. The system supports the state's recruitment and hiring processes rather than offering commercial products or technology services.

Differentiator

Problem solved

Functional benefit

Products and services

• Substance Abuse Treatment Programs
• Mental Health Counseling Services
• Crisis Intervention Services
• Child Welfare and Protective Services
• Veterans Benefits Counseling
• WIC Nutrition Assistance Program

Named customers2 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Three partnerships are on record, tiered core.

• Community-Based Care OrganizationscoreStrategic or Co-development PartnerDCF contracts with community-based care (CBC) organizations statewide for foster care, adoption, and family support services. These partnerships deliver services on behalf of the state under DCF oversight.
• U.S. Department of Agriculture (USDA)coreStrategic or Co-development PartnerFederal partner for WIC (Women, Infants, and Children) nutrition program providing grant funding and program requirements for nutrition assistance to eligible recipients.
• U.S. Department of Veterans Affairs (VA)coreStrategic or Co-development PartnerFederal partnership providing veterans benefits counseling and claims preparation services at VA medical centers and outpatient clinics throughout Florida.

Scale indicators2 records

Recent moves5 records

Expansion highlights3 records

Market position

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/dcf-office-of-substance-abuse-and-mental-health

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about DCF - Office of Substance Abuse and Mental Health