Veterans Affairs
The Department of Veterans Affairs (VA) is a U.S. cabinet-level federal department that delivers healthcare, disability and education benefits, and memorial services to U.S. veterans, service members, and their families. Funded by congressional appropriations, it operates the nation's largest integrated healthcare system and related contact-center, digital, and cemetery infrastructure.
- Company typePrivate
- Founded1989
- HeadquartersWashington, United States
- Headcount5,001–10,000
- GTM typeB2C
- OfferingServices
What Veterans Affairs does
The Department of Veterans Affairs (VA) is a cabinet-level U.S. federal department headquartered in Washington, D.C., that delivers healthcare, benefits, and memorial services to U.S. veterans, service members, and their families. It operates three primary administrations: the Veterans Health Administration (VHA), which runs the largest integrated healthcare system in the United States; the Veterans Benefits Administration (VBA), which administers disability compensation, education benefits (GI Bill), vocational rehabilitation, home loan guarantees, and life insurance; and the National Cemetery Administration (NCA), which manages national cemeteries and the Veterans Legacy Memorial digital platform hosting nearly 10 million memorial pages.
The VA's core technology footprint centers on VA.gov as the central web portal, the VA Health and Benefits mobile app for prescription refills, care-team messaging, and benefit management, and a Genesys CX-powered contact center platform spanning 62 contact centers and 18,750 agents that processes 140 million veteran contacts annually, including the Veterans Crisis Line. Key products and services include VA Health Care, VA Disability Compensation, the GI Bill and Education Benefits, the Veterans Crisis Line, the Veterans Legacy Memorial Platform (developed and maintained by GovCIO since 2019), and the VA Contact Center Platform.
The VA does not generate commercial revenue; it is funded entirely through annual congressional appropriations and delivers services to eligible veterans at no direct cost. Its customer base comprises U.S. veterans as the primary segment, with active-duty service members in transition and veteran family members, survivors, and caregivers as secondary segments. Go-to-market is direct-to-consumer across physical (medical centers, national cemeteries, regional offices), digital (VA.gov, mobile app), and contact-center channels within a single-country (United States) operating geography.
Veterans Affairs firmographics
Firmographics- Name
- Veterans Affairs
- Legal name
- Department of Veterans Affairs
- Website
- https://va.gov
- Company type
- Private
- Founded year
- 1989
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- The Department of Veterans Affairs (VA) is a U.S. cabinet-level federal department that delivers healthcare, disability and education benefits, and memorial services to U.S. veterans, service members, and their families. Funded by congressional appropriations, it operates the nation's largest integrated healthcare system and related contact-center, digital, and cemetery infrastructure.
- Ownership category
- akta.pro rank
Veterans Affairs industry classification
Industry- Product category
- Government Healthcare and Benefits Services
- NAICS
- Administration of Veterans' Affairs (92314), Ambulatory Health Care Services (621), Health Care and Social Assistance (62)
- SIC
- Services-Hospitals (8060), Services-Health Services (8000), Services-Home Health Care Services (8082)
- akta.pro primary industry
- Veterans/Military Hospitals & Federal Health Systems (HLAFAAAH)
- akta.pro secondary industry
- Veterans & Military Family Benefits Administration (BPAIAKAI)
Keywords
Where Veterans Affairs is headquartered
LocationHeadquarters
- HQ city
- Washington
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Veterans Affairs business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- Federal Government Appropriations: The Department of Veterans Affairs is a federal government agency funded through annual congressional appropriations. It does not generate revenue from veterans but distributes benefits and healthcare services funded by taxpayer dollars.
Go-to-market motion2 records
Distribution channels4 records
Marketing channels4 records
Veterans Affairs product offering
Product offeringCore offering
The U.S. Department of Veterans Affairs operates the largest integrated healthcare system in the United States, delivering no-cost medical care, disability compensation, education benefits (GI Bill), home loan guarantees, life insurance, vocational rehabilitation, and burial services to eligible U.S. veterans, service members, and their families. It administers these benefits through three primary administrations — the Veterans Health Administration (VHA), Veterans Benefits Administration (VBA), and National Cemetery Administration (NCA) — supported by the VA.gov portal, the VA Health and Benefits mobile app, 62 contact centers, 18+ medical centers, and national cemeteries nationwide.
Product overview
Veterans Affairs operates as a federal department offering a unified portfolio of benefits, healthcare, and memorial services. The primary digital offerings include the VA.gov web portal as the central hub for benefit applications and management, the VA Health and Benefits App for mobile access to prescriptions and care team communication, the Veterans Legacy Memorial Platform for digital veteran memorials, and a Genesys CX-powered contact center infrastructure handling 140 million annual contacts. The department provides disability compensation, health care, education benefits (GI Bill), life insurance, housing assistance, burial planning, and crisis support services.
Differentiator
Problem solved
Functional benefit
Companies that use Veterans Affairs
Customer profileNamed customers4 records
Segments3 records
Ideal customer profiles3 records
Veterans Affairs technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
Veterans Affairs partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core and minor.
- Team Agile4Vets LLC (A4V)coreMontage Marketing Group, as part of Team Agile4Vets LLC (A4V), was selected to participate in the VA Veterans Health Administration Integrated Healthcare Transformation (VHA IHT) 2.0 contract, a program designed to enhance healthcare benefits and services for Veterans across the United States.
- Montage Marketing GroupcoreMontage Marketing Group participated as part of Team Agile4Vets LLC (A4V) in the VHA IHT 2.0 contract to deliver Veteran-centric healthcare solutions while maximizing taxpayer value through streamlined procurement.
- HRS Consulting, Inc.minorHRS Consulting, Inc. is one of the three partners in the joint venture Agile4Vets LLC (A4V), alongside Oxford Government Consulting LLC and 4th Sector LLC, working on the VA VHA IHT 2.0 contract.
- Oxford Government Consulting LLCminorOxford Government Consulting LLC is one of the three partners in the joint venture Agile4Vets LLC (A4V), alongside HRS Consulting, Inc. and 4th Sector LLC, working on the VA VHA IHT 2.0 contract.
- 4th Sector LLCminor4th Sector LLC is one of the three partners in the joint venture Agile4Vets LLC (A4V), alongside HRS Consulting, Inc. and Oxford Government Consulting LLC, working on the VA VHA IHT 2.0 contract.
- GovCIOcoreGovCIO partnered with the VA National Cemetery Administration to launch a new Living Veteran feature on the Veterans Legacy Memorial platform, developed and maintained by GovCIO since the program's 2019 launch. The platform hosts nearly 10 million memorial pages.
- GovCIOcoreGovCIO was awarded a $12 million task order by the VA to modernize the National Cemetery Administration's National Cemetery Kiosk Software, enhancing gravesite search, interment records access, self-guided tours, and accessibility compliance. GovCIO also developed a mobile application for Android and iOS replicating kiosk functionality.
Scale indicators5 records
Recent moves5 records
Expansion highlights5 records
Veterans Affairs competitors and assessment
Company assessmentBroad incumbents
- National Health Service (NHS) England: Operates the U.K.'s national, government-funded integrated healthcare system. Comparable to the VA in being a national-scale, publicly funded integrated care provider — broader population (not veterans-only) but analogous operating model of large-scale integrated care delivery funded by government.
- Centers for Medicare & Medicaid Services (CMS): Federal agency administering Medicare, Medicaid, and CHIP — the largest federal health benefits administration in the U.S. Comparable to the VA in administering healthcare benefits for a defined population, but at broader societal scale and via payer-style (rather than provider-style) operations.
- U.S. Department of Defense (Military Health System parent): Cabinet-level federal department that oversees the Military Health System and TRICARE for active-duty and retired service members. Comparable federal institutional context to the VA, with overlapping populations (veterans often transition from DoD-covered active-duty care to VA-covered veteran care).
- Kaiser Permanente: One of the largest U.S. integrated (payer + provider) private healthcare systems, combining insurance, hospitals, and physician groups. Functionally comparable to the VA's integrated healthcare delivery model, albeit as a commercial operator serving employer-sponsored and individual members rather than a defined federal beneficiary population.
- U.S. Department of Health & Human Services (HHS): Cabinet-level parent department overseeing federal health agencies including CMS, FDA, CDC. Comparable to the VA at the federal department level for strategic policy, funding oversight, and inter-agency coordination of public health programs — analogous structural position in the federal health ecosystem.
Direct peers
- Social Security Administration: Operates the largest U.S. federal benefits administration system — disability, retirement, and survivor benefits. Directly comparable to the VA's Veterans Benefits Administration for benefit claims processing, eligibility adjudication, and recurring monthly payments to a defined federal beneficiary population.
- Indian Health Service: U.S. federal agency delivering healthcare to American Indians and Alaska Natives. Same federal-government healthcare delivery model, similar large geographic footprint, similar population-wide benefits mandate as the VA — a direct structural peer for federal health system operations.
- Defense Health Agency (Military Health System / TRICARE): Operates the federal healthcare delivery system for active-duty military, retirees, and dependents via TRICARE — directly comparable to the VA's role of providing federal healthcare for veterans. Same population category (military-connected), same federal operator model, similar large-scale integrated delivery footprint.
Regional players
- Veterans Affairs Canada: Canadian federal department delivering healthcare, benefits, and memorial services to Canadian veterans. Direct mission-equivalent of the U.S. VA across the border — serves as a near-perfect analog for cross-jurisdictional comparison of veterans' affairs operations.
- Veterans UK: U.K. government unit within the Ministry of Defence providing armed forces veterans with welfare, pensions, compensation, and healthcare support. A regional equivalent of the VA, with similar benefit-administration and healthcare-coordination mandates for a defined veteran population.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Veterans Affairs social profiles
Digital presenceVeterans Affairs financial estimates
Financial estimateRevenue estimate
Valuation estimate
Veterans Affairs leadership team
Management profileNumber of profiles
Veterans Affairs subsidiaries and ownership
Company hierarchySubsidiaries3 records
Veterans Affairs funding detail
Funding detailFunding overview
Funding rounds
Investors
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Veterans Affairs M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Veterans Affairs
What does Veterans Affairs do?
The U.S. Department of Veterans Affairs operates the largest integrated healthcare system in the United States, delivering no-cost medical care, disability compensation, education benefits (GI Bill), home loan guarantees, life insurance, vocational rehabilitation, and burial services to eligible U.S. veterans, service members, and their families. It administers these benefits through three primary administrations — the Veterans Health Administration (VHA), Veterans Benefits Administration (VBA), and National Cemetery Administration (NCA) — supported by the VA.gov portal, the VA Health and Benefits mobile app, 62 contact centers, 18+ medical centers, and national cemeteries nationwide.
Is Veterans Affairs a public or private company?
Veterans Affairs is a private company. It is classified as state government owned and is currently operating.
When was Veterans Affairs founded?
Veterans Affairs was founded in 1989. It employs 5,001 to 10,000 people.
Where is Veterans Affairs based?
Veterans Affairs is headquartered in Washington, United States, in the North America region.
How does Veterans Affairs make money?
One revenue line is on record: federal Government Appropriations.
Who are Veterans Affairs's main competitors?
Broad incumbents on record are National Health Service (NHS) England, Centers for Medicare & Medicaid Services (CMS), U.S. Department of Defense (Military Health System parent), Kaiser Permanente and U.S. Department of Health & Human Services (HHS). Direct peers are Social Security Administration, Indian Health Service and Defense Health Agency (Military Health System / TRICARE). Regional players are Veterans Affairs Canada and Veterans UK.
Does Veterans Affairs have an API?
No public API is recorded for Veterans Affairs.
What industry is Veterans Affairs in?
Veterans Affairs's product category is Government Healthcare and Benefits Services. Its primary akta.pro industry code is HLAFAAAH, Veterans/Military Hospitals & Federal Health Systems, with a secondary code of BPAIAKAI, Veterans & Military Family Benefits Administration. Its NAICS code is 92314 and its SIC code is 8060.