Jurong-Clementi Town Council

What Jurong-Clementi Town Council does

Jurong-Clementi Town Council (JRTC), formally known as Jurong-Clementi-Bukit Batok Town Council, is a Singapore statutory board established under the Town Councils Act (Chapter 329A) in 1990 to manage public housing estates within defined constituencies. It serves over 83,059 households across seven divisions — Bukit Batok, Bukit Batok East, Clementi, Jurong Central, Jurong Spring, Taman Jurong, and Yuhua — within the Jurong GRC, Yuhua SMC, and Bukit Batok SMC constituencies. The council delivers estate maintenance, conservancy services, lift management, facility bookings, recycling and sustainability programmes, and community engagement, reaching residents through grassroots organisations, MPs, Residents' Committees, the LifeSG app, and a quarterly publication 'Our Neighbourhood' distributed across all seven divisions.

JRTC's core service portfolio includes Service & Conservancy Charges (S&CC) collection, complimentary bulky item removal, facility booking for void decks and multi-purpose halls, the Neighbourhood Renewal Programme (NRP), Lift Replacement Programme (LRP), Lift Enhancement Programme (LEP), and the Home Improvement Programme (HIP). On the technology side, it has deployed smart lighting systems with sensors under HDB's Green Towns Programme (targeting 15% energy reduction by 2030), solar panels across 27 HDB blocks in Taman Jurong, 70+ sustainability collection points partnered with SGRecycle, ALBA, ChopValue, and Cloop, seven 24/7 paper recycling machines, and 26 CCTV lift projects. Digital infrastructure includes the LifeSG app for self-service 24/7 facility bookings and multi-channel payment integrations covering GIRO, PayNow, PayLah, internet banking, AXS/SAM machines, and SingPost counters.

Revenue is generated primarily through monthly S&CC fees from residents, with a two-phased revision effective 1 July 2023 and 1 July 2024 to offset rising maintenance and operating costs. The Ministry of National Development provides time-based special grants, and S&CC rebates are available to eligible residents. Secondary revenue streams include facility booking fees, Cash-for-Trash programme transactions, and government grants. JRTC operates with a lean staff of 37 employees coordinating a substantial infrastructure footprint that includes 446 completed Revitalisation of Shops projects, 87 covered linkways, 19 HIP precincts, 6 NRP precincts, and 10 lift upgrading projects since 2015, with $14.7 million earmarked for cyclical maintenance in Taman Jurong over five years and a $6.2 million investment in the Jurong Central Plaza market and hawker centre completed in 2019.

Name

Jurong-Clementi Town Council

Legal name

Jurong-Clementi-Bukit Batok Town Council

Website

https://jrtc.org.sg

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

11–50 employees

Short description

Jurong-Clementi Town Council is a Singapore statutory board managing public housing estates for over 83,059 households across seven divisions. It delivers estate maintenance, S&CC billing, lift programmes, sustainability infrastructure, and community engagement, funded by resident fees and government grants.

Ownership category

akta.pro rank

Product category

Public Housing Estate Management

NAICS

Other Community Housing Services (624229), Materials Recovery Facilities (56292), Exterminating and Pest Control Services (56171)

SIC

Services-To Dwellings & Other Buildings (7340), Sanitary Services (4950)

akta.pro primary industry

Public Works / In-House Municipal Collection Operations (EUAIAAAF)

Keywords

• Public housing management
• Estate maintenance services
• Municipal conservancy charges
• Town council services
• Community estate management

Headquarters

HQ city

Singapore

HQ country

Singapore

HQ region

Asia

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Others

Revenue model

1. Service and Conservancy Charges (S&CC): Monthly S&CC fees charged to HDB residents for estate maintenance, conservancy, and cleaning services. The first S&CC revision took effect on 1 July 2023, with a second phase on 1 July 2024, necessary for financial sustainability amid rising costs. The Ministry of National Development provides time-based special grants to support residents.
2. Facility Booking Fees: Revenue generated from booking of Town Council facilities such as void decks, multi-purpose halls, and community spaces. Available via LifeSG app and in-person at JRTC offices.
3. Cash-for-Trash Programme: Residents bring recyclables to Cash-for-Trash stations operated by appointed public waste collection agencies (SGRecycle, ALBA) and receive cash or reward points in exchange. Seven 24/7 paper recycling machines were installed in January across Yuhua, Taman Jurong, Bukit Batok East, Bukit Batok, Clementi, Jurong Central, and Jurong Spring.

Pricing tiers

Go-to-market motion2 records

Distribution channels7 records

Marketing channels8 records

Core offering

Jurong-Clementi Town Council (JRTC) is a Singapore statutory board that manages and maintains public housing (HDB) estates across seven divisions — Bukit Batok, Bukit Batok East, Clementi, Jurong Central, Jurong Spring, Taman Jurong, and Yuhua. Its core offerings include estate cleaning and conservancy, lift maintenance and upgrading, rubbish collection, S&CC billing and collection, facility bookings (void decks, multi-purpose halls), bulky item removal, recycling and sustainability programmes, and community engagement activities serving over 83,000 households.

Product overview

Jurong-Clementi-Bukit Batok Town Council (JRTC) is a Singapore government town council managing estate maintenance and community services across seven divisions (Bukit Batok, Bukit Batok East, Clementi, Jurong Central, Jurong Spring, Taman Jurong, and Yuhua). The council provides essential municipal services including Service & Conservancy Charges (S&CC) collection, estate maintenance, facilities management, and sustainability programmes. Digital service offerings center on the LifeSG app integration for facility bookings, the Cash-for-Trash programme with SGRecycle for paper recycling incentives, over 70 Sustainability Collection Points partnered with ALBA and Cloop, and a complimentary Bulky Items Removal service. The Our Neighbourhood quarterly e-newsletter serves as the primary communications vehicle reaching over 83,059 households. JRTC also manages the Neighbourhood Renewal Programme (NRP) for precinct improvements including playgrounds, fitness corners, and covered linkways.

Differentiator

Problem solved

Functional benefit

Brands

• Our Neighbourhood: Quarterly publication by Jurong-Clementi Town Council distributed to households in the town

Products and services

• Bulky Items Removal Service A complimentary disposal service for HDB residents to remove bulky household items, limited to one trip per month with a maximum of three items per trip. Bookable online via JRTC's form portal.
• Service & Conservancy Charges (S&CC) Billing and Collection System Monthly S&CC billing and collection system for HDB residents covering estate maintenance, conservancy, and cleaning services. Supports payment via GIRO, PayNow, Paylah, internet banking (DBS, OCBC, UOB, Standard Chartered), AXS/SAM kiosks, SingPost counters, HDB E-Kiosk, Singtel Dash, cheques, and recurring credit card. Rates revised in two phases on 1 July 2023 and 1 July 2024.
• Facility Booking via LifeSG App

Quantifiable outcome

• In 2023, residents recycled 50,680.98kg of paper, equivalent to saving 865 trees
• +5 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature4 records

Partnerships

18 partnerships are on record, tiered core and minor.

• National Environment Agency (NEA)coreStrategic or Co-development Partner · 1 January 2021NEA manages Singapore's national e-waste management system under the Resource Sustainability Act. NEA appointed ALBA E-Waste as the PRS Operator. NEA also runs dengue prevention campaigns with which JRTC collaborates for mosquito breeding prevention.
• Singapore Environment Council (SEC)coreStrategic or Co-development Partner · 1 January 2020SEC is Singapore's largest environmental NGO and co-initiator of Project Eco-Office with City Developments Limited. JRTC received Eco-Office (Champion) certification under this programme in 2020. SEC also runs the annual Clean & Green Singapore campaign in which JRTC participates.
• City Developments Limited (CDL)minorStrategic or Co-development Partner · 1 January 2020CDL is a co-initiator of Project Eco-Office with the Singapore Environment Council. This programme assesses companies on energy, water, and waste management criteria and awards certifications at Champion and Elite tiers.
• ALBA E-Waste SingaporecoreImplementation/ SI/ Consulting PartnerALBA E-Waste is the appointed Producer Responsibility Scheme (PRS) Operator under Singapore's Resource Sustainability Act for regulated e-waste collection. They operate e-waste recycling bins and collection events across Jurong-Clementi. Residents using ALBA e-waste channels earn points on the Alba Step Up app for redemption at partner discounts. Quarterly e-waste collection drives are organised in conjunction with town councils.
• SGRecyclecoreImplementation/ SI/ Consulting PartnerSGRecycle installed seven 24/7 paper recycling machines in January across Yuhua, Taman Jurong, Bukit Batok East, Bukit Batok, Clementi, Jurong Central, and Jurong Spring. Residents deposit non-contaminated general waste paper, old magazines, books, and corrugated carton boxes. Each kilogram earns six SGRecycle points. Redemption available via PayNow, FAST bank transfer, or EZ-Link vouchers.
• CloopminorImplementation/ SI/ Consulting PartnerCloop is a sustainability partner providing collection points for recyclable household items in Jurong-Clementi as part of JRTC's over-70 sustainability collection points network.
• ChopValueminorImplementation/ SI/ Consulting PartnerChopValue partners with JRTC to support sustainability collection efforts, contributing to the network of recycling and upcycling solutions in the Jurong-Clementi area.
• Housing and Development Board (HDB)coreStrategic or Co-development PartnerHDB collaborates with JRTC on the Green Towns Programme to reduce energy consumption in HDB towns by 15% by 2030. This includes smart lighting implementation, solar panel installations, and the HDB Greenprint initiative. JRTC works proactively with HDB on lift upgrading programmes (LRP, LEP, SLRP), Remaking Our Heartland (ROH) projects, and Neighbourhood Renewal Programme (NRP).
• National Parks Board (NParks)coreStrategic or Co-development PartnerNParks collaborates with JRTC on Community in Bloom programme, Allotment Gardening Scheme, therapeutic horticulture programmes, and the One Million Trees movement. NParks also handles wildlife management (e.g., monkey and rooster issues reported to JRTC).
• Singapore Police Force (SPF)minorImplementation/ SI/ Consulting PartnerJRTC partnered with SPF to install police cameras at HDB ground floor lift lobbies and staircases to improve security for residents. JRTC has also installed CCTV cameras inside all lifts.
• Ng Teng Fong General HospitalminorStrategic or Co-development PartnerJRTC collaborated with the hospital's senior physiotherapist to educate residents on proper usage of fitness corner equipment, including smart elliptical trainers and smart hand cyclers at Block 192 Bukit Batok West Avenue 6.
• Land Transport Authority (LTA)minorImplementation/ SI/ Consulting PartnerLTA is constructing a new flyover connecting PIE and Jurong Canal Drive to enhance connectivity for Jurong residents, expected to complete by 2027. JRTC chairman Mr Xie Yao Quan works closely with LTA to minimise construction inconvenience to residents.
• Ministry of Health Holdings (MOHH)coreStrategic or Co-development PartnerJRTC collaborates with MOHH on therapeutic horticulture programmes using outdoor gardens to meet park users' physical, psychological, and social needs. Specially-trained volunteers lead nature-related activities for conditions such as dementia, post-stroke recovery, and mental illnesses.
• NTUC Health SilverACEminorImplementation/ SI/ Consulting PartnerSocial service facility referenced in Taman Jurong for residents needing social service support alongside JRTC's estate management services.
• Fei Yue Family ServicesminorImplementation/ SI/ Consulting PartnerSocial service organisation referenced in Taman Jurong for residents needing social service support alongside JRTC's estate management services.
• Social Service Office @ Taman JurongminorImplementation/ SI/ Consulting PartnerGovernment social service office in Taman Jurong providing social assistance to residents. JRTC directs residents needing social service support to this office.
• People's Association (PA)coreStrategic or Co-development PartnerPA works with JRTC to organise community gatherings and events that bring together residents of all backgrounds in the spirit of unity, including Hari Raya celebrations, Deepavali events, National Day observances, and other cultural festivals.
• Ministry of Health (MOH) SingaporecoreStrategic or Co-development PartnerMOH announced the opening of a new polyclinic (2.5x larger than current one) and 700-bed nursing home in Jurong by 2025, creating a health hub near Jurong Polyclinic. JRTC coordinates with MOH on healthcare infrastructure developments affecting Jurong residents.

Scale indicators24 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Nee Soon Town Council: Statutory Town Council covering Nee Soon GRC, with a comparable scale of HDB households and the same S&CC, conservancy and recycling operational framework.
• Holland-Bukit Panjang Town Council: Singapore statutory Town Council overseeing HDB estates in the west of Singapore (Holland-Bukit Panjang GRC), overlapping JRTC's western geography and facing similar lift-replacement, NRP and HIP capex — the closest geographic and demographic peer.
• Ang Mo Kio Town Council: One of Singapore's 16 statutory Town Councils under the same Town Councils Act, managing HDB public housing maintenance, S&CC collection, facility bookings and community engagement in the Ang Mo Kio GRC — directly comparable in statutory scope, revenue model and stakeholder structure.
• Bishan-Toa Payoh Town Council: Singapore statutory Town Council for Bishan-Toa Payoh GRC and several SMCs; delivers the identical suite of estate maintenance, S&CC billing and recycling services, serving a comparably large household base with elevated active-ageing needs.
• Tampines Town Council: Singapore statutory Town Council managing a major HDB estate cluster in Tampines GRC. Runs the same S&CC and conservancy model, eco-programmes and digital self-service flows, making it a like-for-like comparator for scale, sustainability initiatives and multi-division operations.
• Marine Parade Town Council: Statutory Town Council for Marine Parade GRC, operating the same HDB estate mandate, NRP / HIP / LEP delivery model and community engagement channels — directly comparable for service-portfolio and resident-base mix.
• Tanjong Pagar Town Council: Singapore statutory Town Council managing HDB estates in Tanjong Pagar GRC with identical statutory scope, digital payment channels and NRP / HIP / LEP capex responsibilities as JRTC.

Broad incumbents

• Hong Kong Housing Authority: Statutory body that builds and manages Hong Kong's public rental housing and subsidised home-ownership estates — a much larger, broad-incumbent analogue to JRTC's HDB town-council role across design, allocation, estate maintenance and community services.
• Housing & Development Board (HDB) Singapore: The parent agency that plans and develops Singapore's public housing; JRTC operates downstream of HDB and collaborates on NRP, LRP/LEP, Green Towns and ROH. HDB is the strategic upstream counterparty and the closest broad-incumbent vertical peer.

Others

• National Environment Agency (NEA) Singapore: National agency that operates Singapore's e-waste PRS and dengue-prevention frameworks with which JRTC partners. NEA is the regulatory and infrastructure counterpart for JRTC's recycling and public-health service line rather than a competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/JurongClementiTC
• LinkedInlinkedin.com/company/jurong-clementi-town-council

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Jurong-Clementi Town Council