KOPIA SERVICE S.R.L.

What KOPIA SERVICE S.R.L. does

KOPIA SERVICE S.R.L. is a privately held Italian office equipment dealer and services company founded in 1992 and headquartered at Via Giannino Degani 8, Reggio Emilia, in the Emilia-Romagna region. The company sells, rents, and provides technical assistance for multifunction printers, label printers, interactive monitors, cloud/backup archiving, and portable PCs, distributing hardware from Sharp, OKI, Brother, Panasonic, and Dynabook under a multi-vendor reseller model. Service coverage spans three provinces — Reggio Emilia, Parma, and Modena — targeting businesses, professionals, and micro enterprises across a horizontal SMB customer base.

The company's product stack combines third-party hardware (Sharp multifunction printers with 10.1-inch LCD touchscreens and up to 512GB storage, OKI Pro1040/Pro1050 roll-to-roll color label printers with white ink option, Brother laser MFPs and managed print services) with the DEMA DOC web-based document management suite, which provides OCR, full-text search, digital signature, electronic archiving, and workflow automation integrated with the multifunction devices. Technical architecture is conventional and vendor-driven rather than proprietary; the company's own technology layer is concentrated in service delivery rather than product IP.

Kopia Service generates revenue through four streams: one-time equipment sales (printers, label makers, interactive monitors, notebooks), recurring equipment rental under Noleggio Operativo operating leases with fixed monthly fees, usage-based cost-per-copy (Costo Copia) billing introduced in 2003 that bundles consumables, technical assistance, and technology renewal, and professional-services revenue from technical assistance, repairs, and maintenance performed by in-house technicians. The go-to-market is consultative B2B field sales through a small commercial team, with the company positioned as a single point of contact across consulting, sales, administration, and after-sales support for its regional SMB customer base.

Name

KOPIA SERVICE S.R.L.

Legal name

KOPIA SERVICE SRL

Website

https://kopia.it

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

1–10 employees

Short description

KOPIA SERVICE S.R.L. is a privately held Reggio Emilia-based multi-brand office equipment dealer and services company, founded in 1992, serving businesses, professionals, and micro enterprises across Reggio Emilia, Parma, and Modena with sales, operating-lease rental, cost-per-copy billing, and technical assistance for Sharp, OKI, Brother, and Dynabook hardware plus DEMA DOC document management.

Ownership category

akta.pro rank

Product category

Office Equipment Sales and Managed Print Services

NAICS

Office Machinery and Equipment Rental and Leasing (532420), Office Equipment Merchant Wholesalers (42342), Software Publishers (513210)

SIC

Computer & Office Equipment (3570), Services-Computer Rental & Leasing (7377), Wholesale-Professional & Commercial Equipment & Supplies (5040)

akta.pro primary industry

Printing & Document Infrastructure (MFP fleets, Print Servers, Managed Print) (EDAEAHAL)

akta.pro secondary industries

Production & High-Volume Printing Systems (HDACAEAJ), Office Technology & Consumables Distribution (Printer Supplies, Toner, Paper) (CRAOALAG)

Keywords

• Office equipment sales
• Managed print services
• Multifunction printer rental
• Document management software
• Label printer distribution

Headquarters

HQ city

Reggio Emilia

HQ country

Italy

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Equipment Sales: Direct sale of multifunction printers, label makers, interactive monitors, printers, and portable PCs to businesses and professionals.
2. Equipment Rental/Leasing: Monthly fixed rental fee for multifunction equipment. Medium to long-term contracts providing access to equipment with maintenance and technical assistance included. Allows technology renewal without capital purchase.
3. Technical Assistance: Technical support services including repairs, maintenance, and consumable replacement performed by qualified technicians in internal laboratories.
4. Cost per Copy: Cost-per-copy billing model introduced in 2003, providing all-inclusive service covering commercial, administrative, technical aspects, materials supply, and technology renewal.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

KOPIA SERVICE S.R.L. sells, rents, and provides technical assistance for professional office equipment — primarily multifunction printers, label printers, and interactive monitors — under multi-brand partnerships with Sharp, OKI, Brother, and Dynabook. The company bundles this hardware with operating leases, cost-per-copy billing, technical maintenance, and the DEMA DOC document management software to deliver a 360-degree office productivity service to businesses and professionals in the Emilia-Romagna region.

Product overview

KOPIA SERVICE S.R.L. is a Reggio Emilia-based office equipment dealer, rental provider, and technical service company founded in 1992. Its portfolio is organized around a multi-brand hardware platform complemented by software and financial services. The core offering spans multifunction printers (Sharp, Brother, OKI brands), label printers (OKI PRO 1040/1050), interactive monitors (Sharp), cloud/backup storage, and portable PCs (Dynabook). These hardware products are unified under a services layer that includes an operating lease (Noleggio Operativo), cost-per-copy billing (Costo Copia), and technical assistance. The DEMA DOC software suite provides document management, OCR, and digital archiving capabilities that integrate with the multifunction devices. Together, the products form an integrated office productivity ecosystem covering the full lifecycle from procurement and rental through daily operation and maintenance.

Differentiator

Problem solved

Functional benefit

Products and services

• Sharp Multifunction Printers

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered core.

• BrothercoreChannel Partner/ Reseller/ Distributor · 1 January 2023Business and Technical Partner with Brother. Distributes Brother laser printers and multifunctions. Offers Brother Pagine+ managed print services for cost reduction. Certified Brother technical support.
• SharpcoreChannel Partner/ Reseller/ Distributor · 1 January 1999Partnership started in 1999 to provide comprehensive product offerings in the printing market. Distributes Sharp multifunction color printers and interactive monitors.
• OKI SystemcoreChannel Partner/ Reseller/ Distributor · 1 January 1994Partnership began in 1994 to expand product range. Collaboration led to introduction of color printers in 1998. Currently distributes OKI label printers including Pro1040 and Pro1050 models.
• PanasoniccoreChannel Partner/ Reseller/ Distributor · 1 January 1992Founded in 1992 as a Panasonic dealer partner. First partnership marking entry into the office equipment market.

Scale indicators3 records

Recent moves7 records

Expansion highlights4 records

Broad incumbents

• Epson Italia: Italian subsidiary of Epson, an office printing OEM active in inkjet MFPs and business inkjet solutions. Overlaps with Kopia's office print customer base and partner channel ecosystem.
• Brother Italia: Italian arm of Brother, Kopia's newest OEM partner for laser printers and managed print services (Brother Pagine+). Competes directly via its own dealer network and direct enterprise sales.
• Sharp Electronics Italia: Italian subsidiary of Sharp, the OEM whose multifunction printers and interactive monitors Kopia distributes. Operates broadly across office equipment and offers direct sales that compete with Kopia's dealer channel.
• Konica Minolta Italia: Italian subsidiary of Konica Minolta, a leading office printing and managed services OEM with national direct sales and partner channel — directly comparable product portfolio to Kopia's Sharp/OKI-led offering.
• HP Italia: Italian operations of HP, the largest PC/printer OEM globally. Provides direct competition on multifunction devices and managed print services targeting SMBs and enterprises in Italy.
• Ricoh Italia: Italian arm of a global multifunction printer and managed-document services leader. Direct competitor in the same managed print services and equipment rental space Kopia operates in.
• Xerox Italia: Italian arm of Xerox, offering office MFPs, managed print services, and document workflow solutions. Competes for the same SMB/mid-market print and document management spend as Kopia.
• OKI Italia: Italian operations of OKI, whose label printers and color printers Kopia has distributed since 1994. Serves the same office/print buyer with both direct and indirect channels.
• Canon Italia: Italian operations of Canon, a major producer of office multifunction printers and managed print services. Competes with Kopia across SMB and mid-market print hardware customers in Italy.

Direct peers

• Datamax (Italy): Italian office automation and document management solutions provider offering managed print services, document archiving, and multi-brand equipment distribution — closely analogous business model and target customers to Kopia.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/kopia-service

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about KOPIA SERVICE S.R.L.