Ricoh Europe

What Ricoh Europe does

Ricoh Europe PLC is the EMEA regional headquarters and wholly-owned subsidiary of Ricoh Company, Ltd. (Tokyo Stock Exchange: 7752), a Japanese multinational founded in 1936. From London and more than 20 European country offices, the company manufactures, distributes, and services digital office equipment, production print systems, industrial inkjet and 3D printers, and a growing portfolio of workplace technology, managed IT, and cybersecurity services for enterprise, mid-market, and small business customers across Europe, the Middle East, and Africa. Its proprietary platform stack centres on RICOH Spaces (cloud workplace experience for desk/room booking, visitor management, and IoT analytics), RICOH Meeting Spaces (hybrid collaboration with Microsoft Teams/Zoom), RICOH Smart Lockers (asset and parcel management with ServiceNow integration), RICOH CloudStream and RICOH Streamline NX (cloud and private print management, SOC 2 Type II certified), Intelligent Document Processing (AI-powered OCR/NLP for invoice and document workflows via DocuWare), and the RICOH Pro production printer family. Ricoh Europe monetises through a mix of hardware sales, subscription-based Print as a Service (PRaaS) with 3-5 year contracts, managed print services, consumables, financing, and professional services for workplace transformation, cloud, and cybersecurity, distributed via enterprise field sales, a network of channel partners and resellers (with technology alliances including Microsoft, Logitech, LG, Jabra, HEIDELBERG, and DocuWare), an eShop for SMBs, and inside sales.

Ricoh Europe's go-to-market is enterprise-led, with named deployments at easyJet, DHL, Nike, Société Générale Cameroun, LVM Insurance, Caritas Hannover, Jysk, Modehaus Garhammer, Hotelbeds, Salus, QIT, Turner Schools Trust, and YouGarden. The company has pursued an active acquisition strategy to extend beyond print into IT services and AV integration: MTI Technology (cybersecurity, 2020), Pamafe IT (2022), Pure AV and AVC (AV integrators, 2022), Quadient's Nordic Graphics activities (2022), and PFH Technology Group (Ireland-based IT infrastructure and managed services with 750+ employees and 1,000+ customers, completed June 2023). Global support is anchored by 3,200+ specialist technicians in EMEA and 80,000+ team members across 200 countries at the parent level.

Ricoh Europe competes in a Europe printer market valued at USD 13.36B in 2024 (projected USD 19.63B by 2033 at a 4.37% CAGR,) alongside HP, Canon, and Epson, and is recognised as a Leader in the 2024 Gartner Magic Quadrant for Outsourced Digital Workplace Services (four consecutive years), the IDC MarketScape for Cloud Managed Print (2024), Print Security (2025-2026), and Sustainability (2023), and Quocirca's MPS, Print Security, and Sustainability landscapes (2025). It holds EcoVadis Platinum (top 1%, two consecutive years), TIME World's Most Sustainable Companies recognition (three consecutive years to 2026), and CDP Supplier Engagement Leader (six consecutive years to 2025), supporting ESG-led enterprise procurement. CEO Glenn Griggs leads the regional leadership team, which was strengthened in June 2026 to accelerate mid-term strategy execution.

Name

Ricoh Europe

Legal name

Ricoh Europe PLC

Website

https://ricoh-europe.com

Company type

Public

Founded year

1936

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Ricoh Europe PLC, the EMEA arm of Ricoh Company, Ltd., provides digital office and production printers, managed print, workplace experience software, IT services, and cybersecurity to enterprise, mid-market, and SMB customers across 20+ European countries.

Ownership category

akta.pro rank

Product category

Workplace Technology & Managed Print Services

NAICS

Office Machinery and Equipment Rental and Leasing (532420), Printing (32311), Printing and Related Support Activities (323), Support Activities for Printing (32312)

SIC

Computer & Office Equipment (3570), Commercial Printing (2750), Service Industries For The Printing Trade (2790)

akta.pro primary industry

Managed Print Hardware (Fleet/Departmental Printers) (HDACAEAK)

akta.pro secondary industries

Print & Peripheral Services (Managed Print, scanners, peripherals) (BPAEAIAM), Production & High-Volume Printing Systems (HDACAEAJ), Print, Mailroom & Document Workflow Services (Inbound/Outbound Processing) (BPAAAKAL)

Keywords

• Managed print services
• Workplace technology solutions
• Digital document management
• Office printing hardware
• Cloud and cybersecurity services

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices21 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Hardware Sales: Sale of office printers, production printers, industrial printers, scanners, and related hardware. Devices range from all-in-one office printers to large format and industrial inkjet presses.
2. Managed Print Services: Ongoing managed print services covering hardware maintenance, supplies, monitoring, and support under service contracts with defined SLAs.
3. Print as a Service (Subscription): Subscription-based model combining hardware, consumables, maintenance, and software into a single monthly fee with predictable billing.
4. Professional Services: Consultancy, implementation, and managed services for workplace transformation, process automation, cloud migration, and cybersecurity.
5. Supplies and Consumables: Sale of genuine Ricoh ink, toner, parts, and supplies for printer performance.
6. Financing Services: Flexible payment solutions allowing access to workplace technology without large upfront investment, managed through flexible contracts.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels8 records

Core offering

Ricoh Europe manufactures, distributes, and services office printing hardware, production printers, and industrial inkjet/3D printing systems, and delivers managed print, workplace experience, process automation, and cloud/cybersecurity services to organisations across EMEA. Its portfolio combines proprietary software platforms (RICOH Spaces, CloudStream, Streamline NX, Smart Lockers) with subscription-based Print as a Service and consultancy for hybrid-work and digital-workplace transformation.

Product overview

Ricoh Europe offers a comprehensive portfolio of workplace solutions organized as an integrated platform-plus-modules architecture. The core offerings include RICOH Spaces as a unified workplace experience platform (desk/room booking, visitor management, wayfinding, IoT analytics) supported by specialized services like RICOH Meeting Spaces for hybrid collaboration and RICOH Smart Lockers for asset management. Print solutions span from RICOH Print as a Service (PRaaS) as the subscription-based delivery model, to specific platforms including RICOH CloudStream (cloud print management) and RICOH Streamline NX (privately hosted print management), down to hardware products (office printers, production printers, industrial/3D printers). Process automation capabilities are delivered through Intelligent Document Processing, Accounts Payable Automation, and RICOH E-invoice, all leveraging DocuWare Cloud for enterprise content management. Cloud and cybersecurity services include hybrid/multi-cloud solutions, Cybersecurity Services, and RICOH AV Managed Services. The ecosystem integrates with ServiceNow, Top Desk, Microsoft Teams, Zoom, and DocuWare, with security backed by certifications including SOC 2 Type II and ISO 27001.

Differentiator

Problem solved

Functional benefit

Brands

• RICOH Spaces: Cloud-based workplace experience management platform for desk booking, meeting room reservations, visitor management, wayfinding, and workspace analytics.
• RICOH Print as a Service (PRaaS)
• RICOH Smart Lockers
• RICOH Meeting Spaces
• RICOH E-invoice
• RICOH 3D

Products and services

• RICOH Spaces

Quantifiable outcome

• 95% of enterprise clients report increased efficiency and productivity
• +7 more outcomes

Named customers14 records

Segments8 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration13 records

AI capability10 records

Feature6 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• PFH Technology GroupcoreStrategic or Co-development Partner · 1 June 2023Ricoh Europe completed acquisition of PFH Technology Group, an Ireland-based provider of digital infrastructure and managed services. Founded in 1985, PFH had over 750 employees supporting more than 1,000 customers. The acquisition strengthened Ricoh's IT services capabilities and expanded its footprint in Ireland.
• Quadient (Nordic Graphics Activities Divestment)minorStrategic or Co-development Partner · 16 June 2022Quadient divested its Graphics activities in the Nordic countries (Sweden, Norway, Denmark, and Finland) to Ricoh as part of Quadient's 'Back to Growth' strategy. The transaction involved transfer of 23 employees, allowing Quadient to focus on software and parcel locker solutions while Ricoh expanded print operations in the Nordic region.
• Pure AVminorStrategic or Co-development Partner · 1 June 2022Ricoh Europe acquired Pure AV, a Preston-based specialist AV integrator, to expand meeting room and workplace management solutions across Europe. The deal included retention of all Pure AV staff and ongoing operations under its existing name. Ricoh also acquired Denmark-based AV firm AVC as part of its Nordic expansion.
• HEIDELBERGcoreStrategic or Co-development PartnerHEIDELBERG and Ricoh mark 15 years of strategic partnership with Versafire Digital Printing Systems. The partnership has enabled both companies to deliver integrated digital printing solutions to the market.
• MicrosoftcoreTechnology or IntegrationMicrosoft is a key technology partner for Ricoh's workplace solutions. RICOH Meeting Spaces is compatible with Microsoft Teams, and Ricoh leverages Microsoft 365 and cloud platforms for its managed services offerings.
• LogitechcoreTechnology or IntegrationLogitech is a trusted technology partner providing AV equipment integrated into RICOH Meeting Spaces solutions. Ricoh works with Logitech to deliver high-quality meeting room experiences.
• LGcoreTechnology or IntegrationLG partners with Ricoh for display and visual solutions integrated into workplace experience offerings including digital signage and meeting room technology.
• JabracoreTechnology or IntegrationJabra provides audio equipment integrated into RICOH Meeting Spaces for professional conferencing and collaboration solutions.
• ServiceNowcoreTechnology or IntegrationServiceNow integration enables automated workflows for RICOH Smart Lockers and IT service management, with seamless sync for incident handling and ticketing.
• DocuWarecoreTechnology or IntegrationDocuWare is Ricoh's market-leading enterprise content management solution partner, used across multiple customer deployments for document management, workflow automation, and cloud archiving.

Scale indicators14 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Lexmark International: Lexmark is a direct competitor in enterprise printing, managed print services, and document workflow solutions, particularly strong in mid-market and enterprise segments in EMEA. Both companies sell IoT-connected printers, cloud print management, and managed print services to similar customer profiles.
• Xerox Holdings Corporation: Xerox is a direct peer in office printing, production print, and managed document services, competing with Ricoh across the same European enterprise and graphic communications customer segments. Both companies have pivoted toward digital services, IT services, and managed print to offset declining print volumes.
• Konica Minolta Business Solutions Europe: Konica Minolta Business Solutions Europe is a closely comparable peer offering office multifunction printers, production print, managed print services, and IT services across the same European enterprise customer base as Ricoh Europe. Both companies have pursued a similar pivot from print hardware to workplace and IT services.
• Sharp Electronics Europe: Sharp is a direct peer in office multifunction printers, managed print services, and workplace collaboration displays/AV across the European enterprise market. Both companies have invested in cloud-based print management and hybrid workplace solutions.
• Epson Europe: Epson is explicitly identified as one of the key market players in the European printer market alongside Ricoh, with strong positions in inkjet office printing, point-of-sale, and industrial print segments. Epson's EcoTank and business inkjet ranges compete with Ricoh's office printer and production print offerings.
• Canon Europe: Canon Europe is one of the explicitly named key competitors in the European printer market alongside Ricoh. Canon offers a comparable portfolio of office multifunction devices, production printers, managed print services, and document management solutions, serving the same enterprise customer base in EMEA.
• Brother Industries Europe: Brother is a competing manufacturer of office printers, multifunction devices, and managed print solutions with a strong presence in European SMB and mid-market segments. Both companies compete on hardware, supplies, and managed services contracts.
• Fujifilm Business Innovation Europe: Fujifilm Business Innovation (formerly Fuji Xerox) is a direct peer in production print, office printing, and managed document services across EMEA, following a similar transformation from print hardware to digital workflow and IT services.
• Kyocera Document Solutions Europe: Kyocera Document Solutions is a direct competitor in European office printing, multifunction devices, and managed print services, with particular strength in the mid-market and sustainability-focused customer segments where it overlaps with Ricoh Europe's environmental positioning.

Broad incumbents

• HP Inc. HP Inc. is the global market leader in printers and personal systems and Ricoh's most direct large competitor in the European print and managed print services market. Both companies sell hardware, supplies, managed print, and workplace solutions to enterprise customers across EMEA, competing head-to-head on fleet wins and services contracts.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks4 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/RicohEurope
• LinkedInlinkedin.com/company/ricoh-europe
• YouTubeyoutube.com/user/RicohEurope
• Instagraminstagram.com/ricoh_europe
• Xx.com/ricoheurope

Compliance10 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A9 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ricoh Europe