Name

HACHETTE DISTRIBUTION SERVICES INMEDIO

Legal name

Lagardère Travel Retail SAS

Website

https://lagardereservices.com

Company type

Private

Founded year

1945

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Travel Retail

NAICS

General Merchandise Retailers (455), Convenience Retailers (445131), Restaurants and Other Eating Places (72251)

SIC

Retail-Eating & Drinking Places (5810), Retail-Convenience Stores (5412), Retail-Misc General Merchandise Stores (5399)

akta.pro primary industry

Travel Retail Concessions & Retail Operators (Alcohol/Tobacco) (CRANAIAG)

akta.pro secondary industries

Airport Duty-Free Alcohol & Tobacco Stores (CRANAIAA), Station Retail, Food & Concessions (THAIALAK), Travel Retail Luxury Department Stores (Airport / Duty-Free Format) (CRAGADAJ)

Keywords

• Travel retail operations
• Airport duty free
• Concession retail services
• Travel essentials stores
• Airport food service

Headquarters

HQ city

Paris, France

HQ country

France

HQ region

Europe

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Revenue model

1. Duty Free & Fashion Retail: Operates duty free stores and fashion boutiques in airports, offering perfumes, cosmetics, luxury goods, fashion accessories, and wines/spirits. Revenue generated through concession fees paid to airports and direct product sales to travelers.
2. Travel Essentials Retail: Operates convenience and specialty retail stores (Relay brand) in airports and railway stations offering press, books, snacks, beverages, travel accessories, and gifts. Generates revenue through retail sales under concession agreements.
3. Dining/Foodservice: Operates restaurants, cafes (So! Coffee, Trib's, Marché), and food courts in airports and stations. Revenue from food and beverage sales. Brands include Natoo, Teppan, Shinsei, The Daily DXB.
4. Subleasing and Commercial Management: In some markets (e.g., Saudi Arabia), plays active role in sourcing and subleasing retail spaces to third-party brands, helping ensure diverse and locally relevant commercial offer.

Go-to-market motion3 records

Distribution channels5 records

Marketing channels3 records

Core offering

Operates a global network of more than 4,800 travel retail stores across three segments — Travel Essentials (Relay), Duty Free & Fashion (Aelia, The Fashion Gallery, BuY PARIS DUTY FREE, The Belgian Chocolate House), and Dining (So! Coffee, Trib's, Marché, Natoo, Teppan, Shinsei, The Daily DXB) — located in 290+ airports and 700+ railway stations in 51+ countries under long-term concession agreements with landlords.

Differentiator

Problem solved

Functional benefit

Brands

• We Care We Do: Responsible offer selection program focusing on environmental protection, ethical relationships with producers, animal welfare, and safety/nutrition.
• FLOW (Fighting to Limit Our Waste)
• PEPS Strategy
• Innovation Booster
• Local Heroes

Quantifiable outcome

• Duty free space increased from 2,530 m² to 3,340 m² at London Luton Airport
• +4 more outcomes

Named customers6 records

Segments3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Eight partnerships are on record, tiered core, strategic and minor.

• London Luton AirportcoreChannel Partner/ Reseller/ Distributor · 1 October 202510-year duty free concession at London Luton Airport from November 2026. Company has operated at airport since 2005. New concession will bring significant increase in duty free retail space from 2,530 m² to 3,340 m².
• Tourvest GroupstrategicStrategic or Co-development Partner · 1 May 2025Strategic partnership with Tourvest Group announced May 2025.
• ArteumcoreStrategic or Co-development Partner · 1 September 2019Created joint company LxA with Arteum to operate Eiffel Tower concession. Arteum brings expertise in operating retail stores in tourist locations with focus on cultural dimension and promotion of made in France products.
• Too Good To GocoreStrategic or Co-development PartnerPartnership with the global anti-waste app to deploy Too Good To Go Platform in stores. System automates expiry checks, provides daily recommendations on handheld devices, and can save teams up to one hour per day on routine controls. Supports FLOW anti-waste program.
• HSC GroupcoreStrategic or Co-development PartnerPartnership with HSC Group for Cambodia operations at Techo International Airport. Lagardère Travel Retail signed long-term contract with Cambodia Airport Investment Company (CAIC) to manage airport's entire commercial offer across three business lines.
• Foster + PartnersminorStrategic or Co-development PartnerTecho International Airport designed by Foster + Partners. Lagardère Travel Retail tailored store designs and retail concepts to complement terminal and reflect Cambodian culture.
• Chocolate ManufacturerscoreStrategic or Co-development PartnerIDF has long-standing relationships with Belgian chocolate manufacturers and sells around two tonnes of chocolate per day. The Belgian Chocolate House premium confectionery concept could be rolled out to new markets.
• YoobiccoreTechnology or IntegrationPartnership with Yoobic to roll out TeamUp across five countries, kicking off broader initiative to boost operational excellence and frontline staff engagement.

Scale indicators15 records

Recent moves7 records

Expansion highlights7 records

Direct peers

• SSP Group: UK-listed leading operator of food and beverage concessions in airports and rail stations worldwide. Directly comparable to Lagardère Travel Retail's Dining segment (So! Coffee, Trib's, Marché) with similar concession-tender business model.
• Avolta: World's largest travel retail operator, formed from the 2023 merger of Dufry and Autogrill. Directly competes with Lagardère Travel Retail across duty free, travel essentials, and foodservice in airports globally, with comparable multi-category concession model.
• Gebr. Heinemann: Hamburg-based family-owned travel retail distributor and operator with strong European and emerging-market airport presence. Directly comparable to Lagardère Travel Retail as a multi-category airport retailer with duty free and travel essentials operations.
• The Nuance Group: Swiss-headquartered global travel retail operator with duty free and specialty retail in airports across Europe, Americas, Middle East and Asia Pacific. Directly comparable to Lagardère Travel Retail as a multi-category duty free and travel essentials concessionaire.
• DFS Group: LVMH-owned global duty free and luxury travel retail operator with particular strength in Asia-Pacific and flagship downtown/airport locations. Direct competitor to Lagardère Travel Retail's Aelia Duty Free and The Fashion Gallery concepts.
• WH Smith Travel: UK-listed travel division of WH Smith operating convenience, bookstores, and specialty retail in airports and rail stations. Directly comparable to Lagardère Travel Retail's Relay Travel Essentials business and station retail operations.
• Areas (PWH Group): Global travel hospitality operator (foodservice, retail, duty free) formed from Areas and Hojeij Branded Foods' PWH platform. Directly competes with Lagardère Travel Retail in airport dining and convenience retail, with particular overlap in North America.

Regional players

• Aer Rianta International: Irish state-owned travel retail operator (subsidiary of daa) with duty free and specialty retail across Europe, Middle East, North America and Asia Pacific. Comparable as a global travel retail concessionaire, with somewhat smaller footprint than Lagardère Travel Retail.

Emerging players

• Flemingo International: India-headquartered travel retail operator with duty free and food concessions across Africa, Asia, and Eastern Europe. Comparable as a global mid-tier travel retail concessionaire, though smaller scale and more emerging-market focused than Lagardère Travel Retail.
• 3Sixty Duty Free: US-headquartered duty free operator serving primarily North American airports (formerly part of DFS Group). Comparable as a duty free concessionaire, though more focused on Americas duty free and lacking Lagardère Travel Retail's dining and rail station breadth.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/hachette-distribution-services-inmedio

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

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