LaporCovid19

What LaporCovid19 does

LaporCovid-19 is a citizen reporting and advocacy platform operated by Yayasan Warga Berdaya untuk Kemanusiaan, an Indonesian non-profit foundation (yayasan) founded in early March 2020 in response to the COVID-19 pandemic. The organization enables Indonesian citizens to submit complaints and information about pandemic-related issues — including vaccination irregularities, healthcare costs, social assistance distribution, quarantine procedures, and healthcare worker treatment — through WhatsApp and Telegram chatbots (version 2.0, launched 2020) and a citizen journalism platform (Jurnalisme Warga). It also operates a digital memorial (Pusara Digital) for healthcare workers who died during the pandemic and a telehealth initiative (Rumah Sehat Rakyat Virtual).

The platform's core technology is a crowdsourcing and citizen reporting infrastructure built on ubiquitous Indonesian messaging platforms, supplemented by structured complaint dashboards, geospatial data visualization (Mapstory, Peta LaporCovid-19), and statistical trackers (Statistik Kematian Nakes, healthcare worker incentive reporting). LaporCovid-19 conducts large-scale online surveys (up to 154,471 valid respondents in a single DKI Jakarta study) in partnership with academic institutions including Nanyang Technological University's Social Resilience Lab, University of Indonesia Faculty of Psychology, and UPN Veteran Yogyakarta. The platform has independently verified pandemic data, identifying a 10,345-death discrepancy between provincial and national government counts as of April 2022.

The business model is non-commercial: all citizen-facing services are provided free of charge, and the organization is funded through institutional grants and support from a 29-member civil society coalition (Koalisi Masyarakat untuk Keadilan Akses Kesehatan) that includes Transparency International Indonesia, Indonesia Corruption Watch, YLBHI, LBH Jakarta, Lokataru, and others. Revenue is not publicly disclosed. The organization operates from South Jakarta and conducts excess mortality research across 8 Indonesian cities in partnership with EOCRU (Eijkman Oxford Clinical Research Unit). Its go-to-market motion is community-led: amplification through civil society networks, earned media coverage (Kontan, Kompas, Katadata), social media channels, and direct chatbot outreach, with no paid advertising.

Name

LaporCovid19

Legal name

Yayasan Warga Berdaya untuk Kemanusiaan

Website

https://laporcovid19.org

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

1–10 employees

Short description

LaporCovid-19 is an Indonesian non-profit foundation operating a free WhatsApp and Telegram-based citizen reporting platform that crowdsources COVID-19 complaints, conducts large-scale public health surveys, and publishes policy research to support healthcare workers, vaccination equity, and pandemic accountability advocacy.

Ownership category

akta.pro rank

Product category

Citizen Reporting and Public Health Monitoring

NAICS

Social Advocacy Organizations (8133)

SIC

Services-Social Services (8300)

akta.pro industry

PRIMARYBPADAEAL

Digital Development & ICT4D / GovTech Technical Assistance

Business & Public Services/International Organizations & Development/International Development & Technical Assistance

Keywords

• Citizen reporting platform
• Pandemic data monitoring
• Crowdsourced health surveillance
• Civil society advocacy
• Public health research

Headquarters

HQ city

South Jakarta

HQ country

Indonesia

HQ region

Asia

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Foundation / Grant-Based Funding: LaporCovid-19 operates as a program under Yayasan Warga Berdaya untuk Kemanusiaan (Civic Foundation for Humanity), a non-profit organization. Revenue appears to come from institutional grants and civil society coalition support rather than commercial operations.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels7 records

Core offering

LaporCovid-19 is a citizen crowdsourcing platform enabling Indonesian citizens to report COVID-19-related issues (protocol violations, vaccination irregularities, healthcare costs, social assistance distribution, and healthcare worker treatment) via WhatsApp and Telegram chatbots, combined with citizen journalism, large-scale psychosocial survey research, and policy advocacy. Operated by the non-profit foundation Yayasan Warga Berdaya untuk Kemanusiaan.

Product overview

LaporCovid-19 is a citizen reporting (crowdsourcing) platform operated by Yayasan Warga Berdaya untuk Kemanusiaan. The core product is a citizen reporting platform that enables citizens to share COVID-19 related information via WhatsApp and Telegram chatbots (ver 2.0, launched 2020). The platform includes multiple modules: Kanal Pengaduan Bansos for social assistance monitoring, Jurnalisme Warga for citizen journalism, Mapstory for geographic visualization of reports, and Pusara Digital for honoring fallen healthcare workers. Additional offerings include Rumah Sehat Rakyat Virtual (telehealth initiative), research studies (Kajian), and advocacy programs covering vaccination inequality, healthcare costs, healthcare worker protection, and in-person learning policies.

Differentiator

Problem solved

Functional benefit

Brands

• Pusara Digital: Digital memorial for healthcare workers who died fighting COVID-19
• Rumah Sehat Rakyat Virtual
• Chatbot LaporCovid-19
• Pusara Digital

Products and services

• LaporCovid-19 Platform Core citizen crowdsourcing platform enabling Indonesian citizens to submit COVID-19 related reports about social assistance, vaccination, healthcare costs, and healthcare worker protection issues.
• Chatbot LaporCOVID-19 (WhatsApp and Telegram) WhatsApp and Telegram chatbots enabling citizens to report COVID-19 related issues through conversational interface using crowdsourcing methodology. Available 24/7 for citizen reporting, information requests, and chatbot-guided navigation of reporting categories.
• Rumah Sehat Rakyat Virtual (RSR) Telehealth-based healthcare intervention initiative helping primary healthcare facilities and telemedicine services serve communities still experiencing difficulty accessing healthcare during and after the COVID-19 pandemic. Citizens can register as patients via WhatsApp.
• Pusara Digital Digital memorial platform providing a space for citizens to honor and preserve stories of healthcare workers (nakes) who died fighting COVID-19. Includes a statistics page tracking healthcare worker deaths during the pandemic.
• Jurnalisme Warga (Citizen Journalism Platform) Open citizen journalism platform (cms.laporcovid19.org) allowing citizens to write and publish stories about COVID-19 phenomena and personal experiences during the pandemic in their communities, supplementing mainstream media coverage.
• Kanal Pengaduan Bansos Social assistance reporting channel enabling citizens to participate in monitoring distribution of the social safety net (Jaring Pengaman Sosial) and government procurement during COVID-19 response, helping prevent fraud in social assistance programs.
• Mapstory Laporan Warga Geographic visualization platform showing citizen reports about COVID-19 related issues across various regions in Indonesia, providing geospatial transparency on the distribution of pandemic issues.
• Statistik Kematian Nakes Healthcare worker mortality statistics tracking page documenting deaths of medical personnel during COVID-19 pandemic, hosted on the Pusara Digital site.
• Kajian dan Pengembangan (Research and Development) Research division conducting studies on pandemic-related topics including risk perception surveys (up to 154,471 valid respondents), vaccination acceptance, excess death calculations across 8 cities, stigma surveys, and pandemic securitization analysis.

Quantifiable outcome

• Identified a discrepancy of 10,345 deaths between provincial and national government COVID-19 data as of April 5, 2022
• +4 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature5 records

Partnerships

20 partnerships are on record, tiered core and minor.

• Yayasan Warga Berdaya untuk Kemanusiaan (Warga Berdaya Foundation)coreStrategic or Co-development Partner · 1 March 2020LaporCovid-19 operates as a program under this non-profit foundation, which provides institutional support, legal umbrella, and organizational infrastructure. The foundation was established by a coalition of individuals concerned with human rights and public health during the COVID-19 pandemic.
• Social Resilience Lab, Nanyang Technological University (NTU) SingaporecoreStrategic or Co-development PartnerLong-standing academic research partnership for conducting large-scale risk perception surveys on COVID-19. Collaborated on multiple studies including DKI Jakarta PSBB 2.0 survey (82,655+ respondents), Kota Bogor risk perception study, and various New Normal readiness assessments.
• Fakultas Psikologi Universitas Indonesia (University of Indonesia Faculty of Psychology)coreStrategic or Co-development PartnerAcademic partner for psychosocial and stigma research. Collaborated on stigma surveys for COVID-19 survivors, vaccination perception studies in DKI Jakarta, and social intervention research.
• Transparency International Indonesia (TII)coreStrategic or Co-development PartnerCo-authored policy briefs on corruption risks in vaccination distribution and social assistance programs. TII contributed monitoring modules adapted for civil society pandemic oversight and participated in the Koalisi Masyarakat untuk Keadilan Akses Kesehatan.
• Indonesia Corruption Watch (ICW)coreStrategic or Co-development PartnerKey civil society coalition partner in monitoring pandemic spending, social assistance distribution, and healthcare costs. ICW participated in the Koalisi Masyarakat untuk Keadilan Akses Kesehatan and joint advocacy campaigns.
• LBH Jakarta (Lembaga Bantuan Hukum Jakarta)coreStrategic or Co-development PartnerLegal advocacy partner for citizen complaints regarding healthcare costs, hospital billing disputes, and maladministration. LBH Jakarta co-filed complaints with the Ombudsman and participated in coalition press releases.
• Lokataru FoundationcoreStrategic or Co-development PartnerLegal and advocacy partner contributing to policy analysis, rights-based advocacy, and coalition activities related to pandemic response governance and health bill opposition.
• YLBHI (Yayasan Lembaga Bantuan Hukum Indonesia)coreStrategic or Co-development PartnerPartner in the Koalisi Masyarakat untuk Keadilan Akses Kesehatan, contributing legal expertise to advocacy campaigns for health rights, vaccination equity, and pandemic accountability.
• Magister Manajemen Bencana UPN Veteran YogyakartaminorStrategic or Co-development PartnerAcademic research partner for vaccine and medicine acceptance survey (October 2020), contributing disaster management expertise to the study of public perceptions of COVID-19 vaccines and treatments.
• Forum Perguruan Tinggi untuk Pengurangan Risiko Bencana (FPT PRB)minorStrategic or Co-development PartnerAcademic consortium partner in vaccine acceptance research, bringing higher education institution networks to bear on pandemic response monitoring and public perception studies.
• EOCRU (Eijkman Oxford Clinical Research Unit)coreStrategic or Co-development PartnerResearch partner for excess mortality studies in 8 Indonesian cities (Jakarta, Tangerang Selatan-Tangerang, Bandung, Yogyakarta, Semarang, Surabaya, Lombok, Makassar), combining clinical research with citizen journalism to document pandemic deaths.
• PSHK (Pusat Studi Hukum dan Kebijakan Indonesia)minorStrategic or Co-development PartnerDisplayed as a supporting organization on the LaporCovid-19 website footer, indicating institutional support for legal and policy research activities.
• Palang Merah Indonesia (PMI)minorStrategic or Co-development PartnerNetwork partner that helped distribute large-scale surveys (e.g., the 154,471-respondent DKI Jakarta New Normal survey) through its community networks across Jakarta.
• Koalisi Masyarakat untuk Keadilan Akses Kesehatan (Civil Society Coalition for Health Justice Access)coreStrategic or Co-development Partner29-member civil society coalition co-founded and actively led by LaporCovid-19. Members include ICW, YLBHI, LBH Jakarta, Lokataru, Transparency International Indonesia, LBH Masyarakat, and others. Jointly issues press releases, policy briefs, and advocacy campaigns on vaccination equity, healthcare costs, and health bill opposition.
• Koalisi Masyarakat Sipil untuk Akuntabilitas Penanganan COVID-19 (Civil Society Coalition for COVID-19 Accountability)coreStrategic or Co-development PartnerCivil society monitoring coalition conducting ongoing oversight of COVID-19 handling since April 2020, advocating for government transparency, accountability, and public participation in pandemic response.
• PPNI (Persatuan Perawat Nasional Indonesia)minorStrategic or Co-development PartnerNational nursing association partner in healthcare worker incentive advocacy. Displayed as a collaborating organization on the perlindungan tenaga kesehatan page.
• INNA (Ikatan Bidan Indonesia)minorStrategic or Co-development PartnerMidwife association partner collaborating on healthcare worker protection and incentive advocacy campaigns.
• IBI (Ikatan Bidan Indonesia)minorStrategic or Co-development PartnerMidwife association partner listed as collaborating organization for healthcare worker protection advocacy.
• Harm Reduction InternationalminorStrategic or Co-development PartnerInternational NGO supporter of the military involvement in pandemic research study, providing international perspective on rights-based pandemic response.
• Various Regional Civil Society Organizations (SAKA Aceh, SPAK, Fitra, Gemawan, etc.)minorChannel Partner/ Reseller/ DistributorRegional CSO network partners (Gerak Aceh, SAKA Aceh, SPAK Aceh, Perkumpulan Hapsari, Fitra Riau, SPAK Indramayu, SD INPRES, Lembaga Gemawan, Fitra NTB, SPAK NTB, Bengkel APPEK, Cinta Anak Negeri, Law & Gender Research Institute, SPAK Gorontalo, SPAK Papua Barat, SPAK Makassar, Migran Care Jember) serving as local reporting nodes and distribution channels for vaccination complaint reports across Indonesian provinces.

Scale indicators15 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• KawalCOVID19: Indonesia-based citizen-led COVID-19 monitoring initiative offering independent data, pandemic statistics, and policy advocacy. Closest direct peer: same country, same thematic focus on pandemic accountability, independent data layer, and civil society advocacy model.
• Ushahidi: Kenya-headquartered civic crowdsourcing platform that enables citizen reporting of incidents via SMS, web, and messaging apps, with mapping and visualization. Most directly comparable as a citizen-driven, multi-channel reporting stack deployed for crisis response and accountability, including public-health contexts.
• Indonesia Corruption Watch (ICW): Indonesian civil society organization focused on anti-corruption monitoring and advocacy. Directly comparable as a coalition partner with overlapping mission (pandemic-spending accountability) and similar civil-society research-and-advocacy operating model in Indonesia.
• Lokataru Foundation: Indonesian human rights and legal advocacy foundation. Directly comparable as a named coalition partner contributing legal/policy analysis on pandemic governance and the Health Bill — same civil-society advocacy operating model.
• Transparency International Indonesia: Indonesian chapter of Transparency International focused on anti-corruption and governance. Directly comparable as a coalition co-founder of the Koalisi Masyarakat untuk Keadilan Akses Kesehatan, with overlapping mandate on pandemic-spending transparency and accountability.
• COVID-19 Tracker Thailand: Citizen-built Thai pandemic tracker providing independent statistics and visualization of COVID-19 cases. Comparable as a regionally adjacent citizen-driven pandemic monitoring effort with similar independent-data positioning against official government statistics.
• LBH Jakarta (Lembaga Bantuan Hukum Jakarta): Jakarta legal aid society providing citizen legal services and advocacy. Directly comparable as a named coalition partner handling healthcare-cost complaints and co-filing grievances with the Ombudsman — similar civil-society advocacy model on health-rights issues.

Emerging players

• Code for America: US civic-tech organization building digital services for government accountability and social services. Comparable as an organization applying technology to government-service accountability and citizen-facing digital infrastructure, though focused on US government services.
• Humanitarian OpenStreetMap Team (HOT): Global NGO coordinating volunteer-driven open mapping for humanitarian and crisis response. Partially comparable as a citizen-volunteer-driven platform supporting disaster and crisis contexts; less direct overlap on health-rights advocacy but similar crowdsourced-data ethos.

Others

• Satudarah / Our World in Data (pandemic data layer): Independent global pandemic data publication with country-level dashboards and excess-mortality research. Compares as an adjacent data-infrastructure player producing independent pandemic datasets used by media and researchers, though commercial/editorial rather than citizen-reporting model.

Market position

Strengths1 record

Weaknesses1 record

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/LaporCovid
• Facebookfacebook.com/LaporCovid19
• Instagraminstagram.com/laporcovid19
• LinkedInlinkedin.com/company/laporcovid19

Revenue estimate

Valuation estimate

Number of profiles

Profiles23 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about LaporCovid19