What Municipalidad de la Reina does

Municipalidad de la Reina (legal name: Ilustre Municipalidad de La Reina) is the Chilean municipal government entity governing the La Reina commune in the eastern Santiago Metropolitan Region, serving a population exceeding 100,000 residents. It operates from its main headquarters at Avenida Alcalde Fernando Castillo Velasco #9925, La Reina, with 245 employees distributed across directorates including Alcaldía, DIDECO (community development), Dirección de Obras (works), DIMAO (environment/operations), Tránsito y Transporte Público, Seguridad, Administración y Finanzas, Jurídico, Planificación Comunal, and a Unidad de Gestión del Riesgo de Desastres y Emergencias. Service delivery occurs through in-person offices, community centers (Cepaso, Casa de la Mujer, Primera Casa de la Infancia), digital self-service portals (Atención Vecino/OIRS, DOM Digital, La Reina Digital, Tarjeta Ciudad), and outreach via 150+ registered community organizations.

The municipality generates revenue from seven transaction-fee streams: property tax (impuesto territorial), vehicle circulation permits (permisos de circulación), business patents (patentes comerciales), waste collection fees (derechos de aseo), branch/debris removal fees, traffic fines (partes empadronados), and driver licensing fees, supplemented by FONDECO community development grants. Core service categories span healthcare (SAR La Reina serving 50,000+ patients, municipal pharmacy, in-construction CESFAM for 20,000 users, IntegraMédica convenium), social welfare (Casa de la Mujer, La Reina te Acompaña for seniors, Red Infancia/Juventud/Familia, Oficina de Discapacidad, Oficina de Migración), housing (Aldea del Encuentro — 316 titles delivered plus 320 in pipeline via EGIS), environmental services (La Reina Recicla, Punto Limpio, urban gardens, tree management — "Más que un Árbol"), transport (free electric communal buses), economic development (Red La Reina, OMIL employment intermediation, Ecoferia), tourism (Oficina de Turismo partnered with SERNATUR and Parque Mahuida), and security (Bomba La Reina / 6th Fire Company).

The technology architecture is fragmented across multiple point-solution portals rather than a unified platform: Atención Vecino (OIRS) at lareina.atencionalvecino.cl for citizen complaints; DOM Digital at lareina.domdigital.cl for construction permits; sertex1.stonline.cl-based payment gateways for circulation permits, waste fees, and fines; and a participatory-budgeting site (participalareina.cl). Strategic planning is publicly exposed via the Pladeco 2019-2025 communal development plan at pladecolareina.cl. Current leadership is Mayor José Manuel Palacios (Alcalde), with the council (Concejo Municipal 2024-2028) including Concejal Fernando Encina as Housing Commission president. Recent strategic priorities include negotiations with the Chilean Army for 6 hectares of land near Hospital Militar to address a housing deficit affecting over 1,000 families (announced 2021-12-15), and decentralization of national services (e.g., COMPIN pilot for on-site disability credentialing).

Name

Municipalidad de la Reina

Legal name

Ilustre Municipalidad de La Reina

Website

https://lareina.cl

Company type

Private

Operating status

Operating

Headcount range

101–250 employees

Short description

Municipalidad de la Reina is the Chilean municipal government of the La Reina commune in eastern Santiago, serving 100,000+ residents through digital portals (OIRS, DOM Digital) and community centers with services spanning healthcare, housing, social welfare, environmental programs, and public safety, funded by property tax, permits, and fees.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Executive, Legislative, and Other General Government Support (921), Administration of Air and Water Resource and Solid Waste Management Programs (924110), Administration of Housing Programs, Urban Planning, and Community Development (9251)

SIC

Services-Facilities Support Management Services (8744), Refuse Systems (4953)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Solid Waste & Recycling Services Administration (BPAIACAH), Parks, Recreation & Cultural Services (BPAIACAI), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ)

Keywords

• Municipal public services
• Citizen services administration
• Community development programs
• Local government operations
• Social welfare programs

Headquarters

HQ city

La Reina

HQ country

Chile

HQ region

Latin America

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Property Tax (Impuesto Territorial): Municipal property tax collection managed through the Tesorería (Treasury) office, a standard revenue stream for Chilean municipalities based on property valuations.
2. Vehicle Circulation Permits (Permisos de Circulación): Annual vehicle circulation permit fees collected by the municipality, a mandatory revenue stream for all vehicle owners in the commune.
3. Business Patents (Patentes Comerciales): Commercial license fees charged to businesses operating within the commune, managed through the patents comerciales portal.
4. Waste Collection Fees (Derechos de Aseo): Mandatory waste collection fees assessed on households and businesses, collected through the payment portal.
5. Tree Trimming and Debris Removal Fees: Fees for municipal services including branch removal, debris pickup, and bulky item collection.
6. Municipal Fines and Penalties: Revenue from traffic violations (partes empadronados) and other municipal infractions processed through the local police court (Juzgado de Policía Local).
7. Driver Licensing Fees: Fees collected for municipal driving license issuance and renewal services.
8. Public Concertation and Development Funds (FONDECO): Communal development fund supporting community organizations, with competitive grant programs (FONDECO) administered by DIDECO and the Control department.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

The Municipalidad de La Reina is the local government authority of La Reina commune in Santiago, Chile, providing public administration and a broad portfolio of municipal services to residents. Its core offerings include citizen attention and information services (Atención Vecino/OIRS), social welfare programs, social housing through EGIS functions, environmental services (waste collection, recycling, urban tree management), public safety and emergency management, healthcare services (SAR La Reina, Farmacia Municipal, CESFAM under construction), commercial licensing, vehicle circulation permits, driver licensing, urban planning, community cultural and recreational programs, and economic development through Red La Reina.

Product overview

Municipalidad de la Reina operates as a municipal government offering a comprehensive portfolio of citizen services through both physical offices and digital platforms. The primary digital offerings include: the Atención Vecino (OIRS) platform for citizen complaints and information, La Reina Digital portal aggregating municipal services, Tarjeta Ciudad for citizen benefits, and DOM Digital for municipal procedures. Core service categories span: Healthcare (municipal pharmacy, CESFAM under construction, SAR emergency service, IntegraMédica agreement), Transportation (electric communal buses), Environmental services (recycling, waste collection, urban gardens, Punto Limpio), Social programs (elderly support, women's center, childhood programs, housing assistance), and Recreation (municipal swimming pool, parks). The municipality also manages economic development through Red La Reina, tourism via its tourism office, and community engagement through various neighborhood organizations and committees. The service architecture is structured as interconnected programs rather than a unified software platform.

Differentiator

Problem solved

Functional benefit

Products and services

• Atención Vecino (OIRS) Digital platform for citizen information, complaints, and suggestions (OIRS - Oficina de Información, Reclamos y Sugerencias) providing centralized municipal communication for residents of La Reina.
• Tarjeta Ciudad
• Buses Eléctricos Comunales (Transporte Comunal)
• Farmacia Municipal
• Mascotas La Reina (Zoonosis)
• La Reina Recicla
• La Reina Digital
• La Reina Te Acompaña
• DOM Digital
• Convenio IntegraM\u00e9dica
• Beca Municipal
• Huertas Urbanas
• Piscina Municipal Talinay
• SAR La Reina
• Aldea del Encuentro (Proyecto de Viviendas)
• Programa Quiero Mi Barrio
• D\u00eda del Cachureo
• Punto Limpio
• Oficina de Turismo
• Red La Reina
• Red de Infancia, Juventud y Familia
• Casa de la Mujer
• Unidad de Gesti\u00f3n del Riesgo de Desastres y Emergencias
• Intermediaci\u00f3n Laboral (OMIL)
• Convenio Gas

Quantifiable outcome

• 50,000+ patients attended by SAR La Reina in its first year, with surgical waitlists resolved
• +3 more outcomes

Segments8 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

18 partnerships are on record, tiered minor and core.

• Ejército de Chile (Chilean Army)minorStrategic or Co-development Partner · 15 December 2021Ongoing discussions with the Chilean Army regarding the potential transfer of Army-owned land (6 hectares near Hospital Militar) for social housing development, to address La Reina's housing deficit.
• Corporación Cultural de La ReinacoreStrategic or Co-development PartnerCultural corporation linked to the municipality managing the Casona Nemesio Antúnez and Centro Cultural Vicente Bianchi, delivering cultural programming, arts events, and heritage preservation for the commune.
• Corporación de Deportes de La ReinacoreStrategic or Co-development PartnerSports corporation managing the municipal swimming pool (Piscina Talinay) and sports programs, promoting physical activity and recreation for residents.
• Corporación Aldea del EncuentrocoreStrategic or Co-development PartnerDevelopment corporation managing the Aldea del Encuentro social housing project and urban development initiatives in the commune.
• Corporación de Desarrollo de La ReinacoreStrategic or Co-development PartnerLocal development corporation supporting economic development programs and community advancement initiatives.
• Universidad Autónoma (Universidad Autónoma de Chile)minorStrategic or Co-development PartnerPartnership with Universidad Autónoma for digital literacy programs targeting seniors, people with disabilities, and migrants, delivered through an alliance between DIDECO and the university.
• SERNATUR (Servicio Nacional de Turismo)minorGTM or Marketing PartnerNational tourism service partnering with the municipality's tourism office for travel packages, tourist information, and regional tourism promotion initiatives.
• Parque MahuidacoreStrategic or Co-development PartnerParque Mahuida, managed separately, is a key partner in promoting precordilleran tourism and outdoor recreation, hosting regional tourism events and serving as the commune's main natural landmark.
• SENADIS (Servicio Nacional de la Discapacidad)minorGTM or Marketing PartnerNational disability service providing technical aid programs (Ayudas Técnicas) and support for people with disabilities, delivered through the municipality's Oficina de Discapacidad.
• IntegraMédicaminorGTM or Marketing PartnerHealthcare provider offering a health convenium for municipal residents, providing access to medical services at preferential rates through the municipality's Corp La Reina.
• SENDA (Servicio Nacional para la Prevención y Rehabilitación del Consumo de Drogas y Alcohol)minorGTM or Marketing PartnerNational drug prevention agency running SENDA Previene La Reina program, offering school-based prevention activities, workplace certifications, and community education.
• IPS (Instituto de Previsión Social)minorGTM or Marketing PartnerSocial security institute providing a virtual office within the municipality for pension-related services, benefit applications, and previsional orientations.
• COMPIN (Comisión de Medicina Preventiva e Invalidez)minorGTM or Marketing PartnerPilot project bringing COMPIN disability credential processing to the municipality, reducing wait times and eliminating the need for residents to travel to external offices.
• Minvu (Ministerio de Vivienda y Urbanismo)coreGTM or Marketing PartnerNational housing ministry partnering on social housing projects, housing subsidies, and the Aldea del Encuentro development. The municipality serves as EGIS (social housing management entity) for the commune.
• Sexta Compañía de Bomberos (Bomba La Reina)coreGTM or Marketing PartnerLocal fire brigade station (6th Company) serving La Reina. The municipality facilitated a new rescue vehicle benefiting 5 communes (La Reina, Ñuñoa, Macul, Peñalolén, La Florida) and coordinates emergency response.
• Gobierno Regional MetropolitanocoreStrategic or Co-development PartnerRegional government body that co-sponsored the regional tourism meeting at Parque Mahuida and provides funding for communal development projects.
• Petrobras (Nuevo Convenio)minorGTM or Marketing PartnerFuel discount program (convenio gas) for residents, providing financial relief on fuel costs through a municipal partnership.
• ARAMCO (Saudi Aramco fuel program)minorGTM or Marketing PartnerFuel discount initiative for La Reina residents, part of the municipality's cost-of-living support programs.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Municipalidad de Santiago: Central Santiago commune operating an overlapping municipal portfolio including citizen attention, commercial licensing, housing, and social programs. Provides a structural peer for core administrative service design.
• Municipalidad de Las Condes: Larger upscale Santiago commune operating a broader and more digitized municipal service platform (permits, citizen attention, security). Comparable in service breadth and digital ambition, though at significantly greater fiscal scale.
• Municipalidad de Providencia: Adjacent Santiago commune of comparable socioeconomic profile and resident scale, operating a similarly broad municipal service portfolio (permits, social programs, digital citizen attention, parks). Most directly comparable peer given shared metropolitan context and middle-to-upper-class resident base.
• Municipalidad de La Florida: Large Santiago commune referenced in La Reina data for joint fire service coverage. Provides the same structural municipal service categories (DIDECO, permits, housing, waste, digital portals) at higher volume.
• Municipalidad de Ñuñoa: Neighboring Santiago commune of similar population size and character, providing the same scope of municipal services including digital permits, DIDECO-style community programs, and active community organization engagement.
• Municipalidad de Lo Barnechea: Eastern Santiago commune serving a comparable residential base, with analogous offerings in citizen services, social programs, housing, and parks management. Similar geography (precordillera) makes tourism programming directly comparable.
• Municipalidad de Macul: Adjacent Santiago commune referenced in La Reina's data as a co-beneficiary of the Bomba La Reina fire service. Operates a similar municipal service structure including social programs, citizen attention, and waste management.
• Municipalidad de Peñalolén: Santiago commune referenced in La Reina data for cross-commune emergency service coordination. Comparable in municipal service scope including housing, social development, and community engagement.
• Municipalidad de Vitacura: Smaller upscale Santiago commune with a similar resident demographic to La Reina. Operates comparable municipal service functions including citizen attention, permits, cultural programming, and parks/recreation.

Broad incumbents

• Alcaldía de Medellín: Latin American municipal government widely recognized as a digital civic services pioneer (digital citizen attention, integrated payment portals, smart city programs). Comparable as a model for digital-first municipal transformation, though operating at much larger scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/MuniLaReina
• YouTubeyoutube.com/user/MunilaReina
• Facebookfacebook.com/MuniLaReina
• Instagraminstagram.com/munilareina
• LinkedInlinkedin.com/company/municipalidad-de-la-reina

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Municipalidad de la Reina