Terapeutická linka Sluchátko, z.ú.

What Terapeutická linka Sluchátko, z.ú. does

Terapeutická linka Sluchátko, z.ú. is a Czech non-profit therapeutic organization (registered institute, z.ú.) founded in 2020 and headquartered in Prague, operating a free, anonymous, phone-based psychotherapy helpline for individuals aged 16 and over across the Czech Republic. The core service is delivered through a single national phone number (212 812 540) with weekday operating hours, offering up to six 50-minute psychotherapy sessions per period and up to twelve sessions annually; clients can also request a callback, removing cost and phone-credit barriers. The service is staffed by qualified psychotherapists working under the Czech Association for Psychotherapy Ethical Code, and is positioned explicitly between crisis lines and private therapy rather than as either.

The business model is donation-funded: services are free to end users, with revenue (not publicly disclosed) coming from individual donors, supporters, and potentially institutional funders. The organization has segmented its offering into multiple sub-product lines — Linka pro seniory, Linka pro rodiče, Linka podpory, Psychologická pomoc pro pečující osoby, Psychologická pomoc pozůstalým, Pomoc při depresi, and a free-psychotherapy entry point — all sharing the same phone number and website. It also offers free webinars (including specialized topics such as crisis work with refugees) and maintains an active blog and email newsletter.

The underlying technology is modest: a phone-based service with a contact management workflow and a partner-built web application, Duševní zdraví seniorů (DZS, dusevnizdravisenioru.cz), developed with technology partner dobrokruh on the basis of six years of therapeutic data with seniors, allowing general practitioners to match seniors to psychosocial services. The DZS initiative is anchored by a partnership with academic partner CELLO FHS UK at Charles University and a network of approximately 50 psychosocial service organizations in Prague that signed memoranda of cooperation in summer 2025. As of the most recent data, the organization has 15 employees, is led by founder and director Mgr. Ing. Kateřina Novotná, and operates from two registered addresses in Prague.

Name

Terapeutická linka Sluchátko, z.ú.

Legal name

Terapeutická linka Sluchátko, z.ú.

Website

https://linkasluchatko.cz

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Mental Health Helpline Services

NAICS

Offices of Mental Health Practitioners (except Physicians) (621330), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

General Mental Health Therapy Platforms (Talk Therapy) (HLALAEAA)

Keywords

• Free psychotherapy services
• Phone-based counseling
• Mental health helpline
• Therapeutic support line
• Nonprofit mental health

Headquarters

HQ city

Prague

HQ country

Czechia

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Donor funding and charitable contributions: As a non-profit organization (z.ú.), Terapeutická linka Sluchátko is funded primarily through donations from individuals, supporters, and potentially institutional donors. The service is provided completely free to clients who only pay their own phone operator charges.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels6 records

Core offering

Terapeutická linka Sluchátko, z.ú. operates a free, anonymous therapeutic helpline delivering psychotherapy by phone to individuals aged 16 and over across the Czech Republic. Calls are answered by qualified psychotherapists during weekday operating hours, with each session lasting up to 50 minutes and clients entitled to up to 6 free calls per period (plus another 6 after a 3-month break, totaling up to 12 annually). The service also offers specialized sub-lines for seniors, parents, caregivers, bereaved individuals, and those experiencing depression, alongside educational webinars and an English-language option during designated hours.

Product overview

Terapeutická linka Sluchátko, z.ú. is a nonprofit therapeutic organization providing anonymous, free phone-based psychotherapy services. The core offering is the main therapeutic hotline (Terapeutická linka Sluchátko), which serves as the central platform. This core service is supplemented by specialized sub-products addressing specific populations: Linka pro seniory for seniors, Linka pro rodiče for parents, Linka psychické pomoci for general psychological support, Linka podpory for emotional support, Pomoc při depresi for depression, Psychologická pomoc pozůstalým for bereaved individuals, Psychologická pomoc pro pečující osoby for caregivers, and Psychoterapie zdarma/Psychologická pomoc zdarma for free psychotherapy access. All services share the same phone number (212 812 540) and are accessed via the main website. Additionally, the organization offers webinars as an educational complement to the therapeutic services.

Differentiator

Problem solved

Functional benefit

Brands

• Linka pro seniory: A specialized therapeutic line for elderly individuals providing psychological support for issues such as loneliness, family relationships, loss, and end-of-life concerns.
• Linka pro rodiče
• Psychologická pomoc pro pečující osoby
• Psychologická pomoc pozůstalým
• Linka podpory
• Linka psychické pomoci

Products and services

• Terapeutická linka Sluchátko (Main Therapeutic Hotline) Core telephone hotline service providing anonymous, free psychotherapy sessions to people aged 16 and over across the Czech Republic. Callers are connected directly with qualified psychotherapists during operating hours and receive up to 50 minutes per session, with up to 6 free sessions per period and up to 12 sessions annually.
• Linka pro seniory (Line for Seniors) Specialized therapeutic phone line for elderly clients in the Czech Republic, addressing loneliness, family relationships, loss and bereavement, and end-of-life issues through anonymous, free psychotherapy.
• Linka pro rodiče (Line for Parents) Therapeutic phone line for parents in the Czech Republic providing psychological support for parenting difficulties, family conflicts, post-divorce co-parenting challenges, and communication with children.
• Psychologická pomoc pozůstalým (Help for the Bereaved) Free, anonymous phone-based psychological support service for people who have lost a close family member or loved one and need help processing grief, mourning, and the emotional impact of bereavement.
• Psychologická pomoc pro pečující osoby (Help for Caregivers) Phone-based psychological support service targeting the approximately 800,000 informal caregivers in the Czech Republic who care for ill, disabled, or elderly family members at home, addressing caregiver burnout, guilt, isolation, and stress.
• Pomoc při depresi (Help with Depression) Free phone-based therapeutic support service for individuals experiencing depression, prolonged sadness, loss of energy or interest in daily activities, and seeking pathways to recovery.
• Linka psychické pomoci (Psychological Help Line) Continuous psychological help line for clients seeking ongoing, regular psychotherapy sessions to work through long-term psychological issues beyond immediate crisis support.
• Linka podpory (Support Line) General psychological support line for individuals experiencing psychological distress, stress, anxiety, sadness, or loneliness who wish to talk with someone and receive support.
• Webináře (Webinars) Free educational webinars and training delivered online or in-person, covering mental health topics, caregiving, therapeutic approaches, and crisis work with refugees, aimed at both professional and general audiences.

Quantifiable outcome

• Up to 12 psychotherapy calls per year per client at no charge
• +1 more outcomes

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Five partnerships are on record, tiered minor and core.

• Approximately 50 psychosocial service organizations in PragueminorStrategic or Co-development Partner · 1 January 2025Organizations providing free or low-cost psychosocial services to seniors in Prague. Signed memoranda of cooperation with the 'Spojení pro duševní zdraví seniorů' initiative during summer 2025. Included in the DZS web application database for GP referrals.
• dobrokruhcoreTechnology or Integration · 1 January 2024Technology partner responsible for developing the web application 'Duševní zdraví seniorů' (DZS) - a tool for general practitioners to quickly find and recommend appropriate psychosocial services for seniors. The application is available at www.dusevnizdravisenioru.cz.
• CELLO FHS UK (Centrum pro studium dlouhověkosti a dlouhodobé péče, Fakulta humanitních studií Univerzity Karlovy)coreStrategic or Co-development Partner · 1 January 2024Academic partner in the expert working group 'Spojení pro duševní zdraví seniorů'. Contributed research expertise and conducted studies on senior mental health needs, including finding that 89% of seniors would consider psychotherapy based on GP recommendation.
• Linka seniorů ElpidacoreStrategic or Co-development Partner · 1 January 2024Partner in the 'Spojení pro duševní zdraví seniorů' expert working group. Specialized crisis support organization for seniors contributing expertise on elderly mental health services.
• Fio bankaminorOthersFinancial institution providing banking services. The organization's account is held at Fio banka (account number 39497595/2010). Not an investment or financial partner.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• 7 Cups: Global online platform offering free emotional support via trained listeners and paid therapy with licensed therapists. Comparable as a free emotional support service supplementing paid therapy, with broader digital modality offering than Sluchátko.

Regional players

• Linka důvěry (Pražská krizová linka): Prague-based crisis helpline providing free 24/7 telephone support operated by practicing professionals. Comparable as a Czech free anonymous phone helpline but focuses on acute crisis intervention rather than ongoing psychotherapy.
• Samaritans: UK-based non-profit providing free, confidential 24/7 emotional support via phone, email, and letter. Comparable as a long-standing nationally recognized free phone-based emotional support non-profit, though UK-based rather than Czech.
• Telefonseelsorge: Germany's largest free, anonymous 24/7 telephone counseling service operated by church-affiliated non-profits. Comparable as a European non-profit phone-based emotional support service with similar mission and modality, though operates in a different country.

Broad incumbents

• Shout (Mental Health Innovations): UK-based 24/7 text messaging crisis support service operated by Mental Health Innovations. Comparable as a free, anonymous, digital-first mental health support service targeting similar populations, though text-based rather than phone.

Direct peers

• Linka bezpečí: Czech national helpline for children and youth, providing anonymous 24/7 crisis support via phone, chat, and email. Operates a similar non-profit, donation-funded phone-based support model with national reach in the Czech Republic.
• Linka seniorů Elpida: Czech non-profit organization providing crisis support and companionship services for seniors via phone and in-person. Already a strategic partner in Sluchátko's 'Spojení pro duševní zdraví seniorů' expert working group, with overlapping senior mental health mission and delivery model.
• Modrá linka: Czech peer support helpline offering free anonymous support by phone and online chat for people in psychological distress. Closest direct competitor in the Czech free anonymous phone-based emotional support category.
• Elpida o.p.s. Czech non-profit organization focused on senior care and dignity, operating programs including the senior helpline Elpida. Direct peer in the Czech senior social support ecosystem with overlapping mental health mission.

Others

• Česká asociace pro psychoterapii: Czech professional association for psychotherapists providing therapist directories and ethical codes. Sluchátko operates in compliance with this association's ethical code, making it an ecosystem enabler rather than direct competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/linkasluchatko

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Terapeutická linka Sluchátko, z.ú.