Modrá linka

What Modrá linka does

Modrá linka, z.s. is a Czech non-profit crisis intervention association founded on 5 September 1994 and registered in Brno, South Moravia. It delivers free, confidential crisis support through six communication channels — telephone (linka důvěry), chat, email, webcall, in-person meetings, and an anonymous trust box (schránka důvěry) — and has operated on a 24/7 nonstop basis since 2022. The service is registered as a social service under Czech Law 108/2006 Sb. About Social Services, and the organisation applies its own SATO method as the documented procedural framework for client work, supported by regular professional supervision. The addressable population was broadened from children and adolescents to include adults in 2011, and 11,984 client contacts were recorded in 2024.

The business model is that of a registered association (zapsaný spolek, z.s.) providing services at no charge to end users. Operating revenue is assembled from public subsidies — primarily from the Czech Ministry of Labour and Social Affairs (MPSV), the South Moravian Region and the City of Brno — supplemented by private donations, plus earned income from MPSV-accredited training and educational programs aimed at crisis-intervention professionals. The organisation sits inside the Czech and international crisis-intervention ecosystem through memberships in IFOTES (since 2010), the Czech Association of Helpline Workers (Česká asociace pracovníků linek důvěry) and the Association of Crisis Help Providers (Asociace poskytovatelů krizové pomoci), and runs long-standing collaborations including with the children's online safety portal Alík.cz since 2001 and with ERGO Aktiv on chatbot-based text proofreading.

Operationally, the leadership footprint is small (four named directors) and the geographic core remains South Moravia / Brno. In 2025 the organisation opened new dedicated premises for an educational and methodological centre, signalling investment in training capacity alongside its free intervention service. Free-service delivery, three-funder public-sector dependency, and absence of disclosed financials together define both the social value and the concentration risk profile of the entity.

Name

Modrá linka

Legal name

Modrá linka, z.s.

Website

https://modralinka.cz

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

11–50 employees

Short description

Modrá linka, z.s. is a Czech non-profit founded in 1994 that provides free, 24/7 crisis intervention across phone, chat, email, webcall, in-person meetings and an anonymous trust box, serving roughly 12,000 client contacts annually and funded by government grants and donations.

Ownership category

akta.pro rank

Product category

Mental Health Crisis Intervention Services

NAICS

Emergency and Other Relief Services (624230), Social Assistance (624), Other Individual and Family Services (624190)

SIC

Services-Social Services (8300), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Mental Health & Crisis Support Services (BPAGAEAH)

akta.pro secondary industries

Crisis Support, Suicide Prevention & Acute Behavioral Triage Platforms (HLALAEAI), Mental Health & Crisis Support Services (BPAGACAD)

Keywords

• Crisis intervention services
• Telephone counseling
• Mental health support
• Social services
• Crisis hotline

Headquarters

HQ city

Brno

HQ country

Czechia

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Government Subsidies: Primary funding from Ministry of Labour and Social Affairs (MPSV), South Moravian Region, and City of Brno to provide free crisis intervention services as a registered social service under Law 108/2006.
2. Donations: Financial support from individuals and organizations through one-time or regular contributions, including bank transfers, GIVT online shopping donations, and material donations.
3. Educational Services: Revenue from MPSV-accredited training courses, workshops, and conferences on crisis intervention, chat counseling, and related topics for professionals in social services, healthcare, and education.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels4 records

Core offering

Modrá linka provides free 24/7 crisis intervention services to individuals of all ages in the Czech Republic through six communication channels: telephone hotline (Linka důvěry), VoIP webcall, online chat, email counseling, web-based secure message system (SIP), and anonymous trust box, supplemented by in-person counseling in Brno. As a registered social service under Czech Law 108/2006, the organization also delivers MPSV-accredited training courses, methodological guidance, and crisis supervision for helping professionals in social services, healthcare, and education.

Product overview

Modrá linka operates as a unified crisis intervention service combining multiple communication channels into a single integrated offering. Its core crisis services span telephone (Linka důvěry / Crisis Hotline), VoIP webcall, chat, email, a web-based message system (SIP/Schránka internetového poradenství), an anonymous trust box, and in-person counseling (Osobní poradna) in Brno. All crisis services are provided free of charge as a registered social service under Czech Law 108/2006 Sb. Complementary to the crisis line, Modrá linka operates an educational arm offering MPSV-accredited training courses, methodological guidance, and crisis supervision services for professionals in social services, healthcare, and education.

Differentiator

Problem solved

Functional benefit

Products and services

• Linka důvěry (Crisis Hotline) A 24/7 telephone crisis intervention service available every day of the year, providing immediate anonymous support to people of all ages in crisis at +420 608 902 410. Operates as a registered social service under Czech Law 108/2006.
• Chat Counseling Online chat-based crisis support provided on Monday, Wednesday, Thursday, and Sunday from 18:30-21:30. Requires registration and login, with anonymous and confidential communication for clients in crisis.
• Email Counseling Email-based counseling service providing asynchronous crisis support and guidance, with responses delivered to the client's secure inbox at [email protected].
• SIP – Web-Based Message System (Schránka internetového poradenství) A web-based message system for offline counseling communication introduced in 2013/2014, where clients log in with credentials to read responses, offering enhanced privacy and security compared to standard email.
• Webcall Internet-based voice calling service available 24/7, providing the same crisis support as the telephone hotline through VoIP technology.
• Osobní poradna (Personal Counseling Clinic) In-person crisis counseling service in Brno at Anenská 10, offering up to 6 free sessions for clients aged 12 and above, by appointment.
• Anonymní schránka důvěry (Anonymous Trust Box) An anonymous messaging service allowing clients to submit concerns without providing any email or personal identifiers, accessed via login credentials.
• Vzdělávací kurzy (Educational Courses) MPSV-accredited training programs for professionals in social services, healthcare, and education, including crisis intervention training, chat counseling, and email counseling courses.
• Metodické vedení (Methodological Guidance) Custom methodological consulting services on crisis and crisis intervention topics, tailored to organizational needs.
• Krizová supervize (Crisis Supervision) Team crisis supervision services for organizations experiencing acute events such as client or colleague suicide, provided on-site or at Modrá linka's premises.

Quantifiable outcome

• 11,984 contacts handled in 2024
• +2 more outcomes

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Ten partnerships are on record, tiered core and minor.

• Alík.czcoreStrategic or Co-development PartnerModrá linka operates and manages the counseling service on Alík.cz, a popular internet server for children under 15 years old. This partnership provides online counseling services to young users.
• Ámos visionminorGTM or Marketing PartnerSchool display screen partnership where students in enrolled schools can see Modrá linka spots and important information on digital noticeboards.
• Česká asociace pracovníků linek důvěry (ČAPLD)coreOthersActive member of the Czech Association of Trust Line Workers, participating in developing ethical codes and methodologies for telephone counseling.
• IFOTES (International Federation of Telephone Emergency Services)coreOthersAssociate member since 2010. International federation connecting telephone emergency services worldwide.
• Asociace poskytovatelů krizové pomocicoreOthersActive member of the Association of Crisis Assistance Providers in the Czech Republic.
• Ministry of Labour and Social Affairs (MPSV)coreOthersPrimary government funder providing subsidies for the operation of crisis intervention services as a registered social service.
• Jihomoravský kraj (South Moravian Region)coreOthersProvides non-investment subsidies for the operation of the non-stop crisis hotline and the Crisis Support Center project.
• Statutární město Brno (City of Brno)coreOthersProvides non-investment subsidies from the Department of Social Care for operating the non-stop crisis hotline and the Personal Counseling - Bridging project.
• Radio ProglasminorGTM or Marketing PartnerPodcast partnership for 'Křížovky krizovky' - a five-part series about crisis assistance aired on Radio Proglas.
• ERGO AktivminorStrategic or Co-development PartnerCollaborated on psychological proofreading of a chatbot for ERGO Aktiv, an organization helping people with acquired brain damage.

Scale indicators4 records

Recent moves16 records

Expansion highlights4 records

Market position

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/profile.php
• Instagraminstagram.com/modra_linka
• LinkedInlinkedin.com/company/modr%C3%A1-linka

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Modrá linka