Local IT Heroes
Local IT Heroes is a Netherlands-based consortium of nine independently-owned regional IT service companies that collectively provide 24/7 SMB-focused IT support, network management, and hardware troubleshooting under a unified national brand.
- Company typePrivate
- Founded-
- HeadquartersHilversum, Netherlands
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Local IT Heroes does
Local IT Heroes is a Netherlands-based consortium of nine independently-owned regional IT service companies (Actabyte, Caldoo, FFWD IT, IdeActive, Kemker ICT Groep, NewBlend, Onsite, SOG ICT operating as Vyxit, and Tagnet) that collectively market under the Local IT Heroes brand. The central entity is headquartered in Hilversum and operates with approximately 5 staff; partner companies retain full operational and commercial control of their own businesses while jointly co-owning the Local IT Heroes brand entity and executing work under a 'powered by Local IT Heroes' co-branding arrangement. The underlying technology is essentially a federated service network rather than a software platform: partners deliver on-site and remote IT support, network management, virus remediation, and hardware troubleshooting directly to end customers.
The core service offering is 24/7 SMB-focused IT support with direct human phone access, positioning against automated call menus and impersonal enterprise IT vendors. Customer acquisition runs through the localitheroes.com website, which provides a booking widget, contact form, customer dashboard, and login portal in addition to a published phone number (085-041 07 77) and email ([email protected]). The business model is structured around subscription/recurring IT services delivered by partner companies, with the central brand entity coordinating marketing, positioning, and the shared 'heldencode' service standard; no external venture capital or private equity investment is referenced.
Geographic scope is exclusively the Netherlands, with the consortium claiming nationwide ('landelijke') coverage through its distributed partner base. The company was founded in 2021 per firmographic records, though the website copyright reads 2022–2023, likely reflecting when the digital presence launched. No AI/ML capabilities, proprietary software products, formal patents, certifications, or third-party awards are documented in the available source material.
Local IT Heroes firmographics
Firmographics- Name
- Local IT Heroes
- Legal name
- Local IT Heroes
- Website
- https://localitheroes.com
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Local IT Heroes is a Netherlands-based consortium of nine independently-owned regional IT service companies that collectively provide 24/7 SMB-focused IT support, network management, and hardware troubleshooting under a unified national brand.
- Ownership category
- akta.pro rank
Local IT Heroes industry classification
Industry- Product category
- Managed IT Services
- SIC
- Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- ITSM Governance, Compliance & Audit Readiness (BPAEAJAM)
Keywords
Where Local IT Heroes is headquartered
LocationHeadquarters
- HQ city
- Hilversum
- HQ country
- Netherlands
- HQ region
- Europe
Offices1 record
Markets served
Local IT Heroes business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D
Revenue model
- IT Services: Local IT Heroes provides IT support and services through its network of partner companies. Services are available 24/7 with direct contact, focusing on solving IT problems for businesses without unnecessary costs. The model combines local responsiveness with national coverage.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels4 records
Local IT Heroes product offering
Product offeringCore offering
Local IT Heroes is a collective network of independently-owned Dutch IT service companies that provide 24/7 IT support, troubleshooting, and on-site assistance to businesses across the Netherlands. The offering combines nationwide geographic coverage with the responsiveness and personal touch of local providers, including services such as virus removal, network management, and hardware issue resolution. Partner companies retain full control of their own operations while jointly owning the Local IT Heroes brand.
Product overview
Local IT Heroes operates as a unified network of independently-owned IT service companies that have bundled their forces to provide nationwide IT support coverage in the Netherlands. Rather than a software product, the offering is a service network where member companies (such as Tagnet, Kemker ICT Groep, FFWD-IT, Actabyte, Caldoo, IdeActive, NewBlend, Onsite, and SOG ICT) operate under the Local IT Heroes brand. The core value proposition is 24/7 availability with direct access to IT specialists, combining the advantages of large-scale national coverage with the agility and personal touch of local service providers.
Differentiator
Problem solved
Functional benefit
Products and services
- Local IT Heroes Service Network
Companies that use Local IT Heroes
Customer profileSegments1 record
Ideal customer profiles1 record
Local IT Heroes technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Local IT Heroes partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core.
- ActabytecoreActabyte is one of the founding partner companies within the Local IT Heroes network. Partner companies maintain full control of their own businesses while sharing ownership of the Local IT Heroes brand, combining the benefits of local responsiveness with national coverage.
- CaldoocoreCaldoo is a partner company within the Local IT Heroes network. The collective enables partner companies to offer nationwide coverage while maintaining local service flexibility and personal attention.
- FFWD ITcoreFFWD IT (led by Boudewijn Vervoort, Directeur) is a key partner within the Local IT Heroes network. The network model allows experienced professionals to share knowledge and help each other solve complex IT challenges.
- IdeActivecoreIdeActive is a partner company in the Local IT Heroes network, contributing to the collective goal of providing flexible, responsive IT services across the Netherlands.
- Kemker ICT GroepcoreKemker ICT Groep (led by Jeroen Kemker, CEO) is a major partner within Local IT Heroes. The company values the collaborative culture, noting that all partner companies share values like customer satisfaction and willingness to help.
- NewBlendcoreNewBlend is a partner company within the Local IT Heroes network, participating in the collective approach to IT service delivery with national coverage and local expertise.
- OnsitecoreOnsite is a partner company in the Local IT Heroes network, contributing to the group's mission of providing accessible and responsive IT support services.
- SOG ICTcoreSOG ICT (operating as Vyxit) is a partner within the Local IT Heroes network, participating in the collaborative model of combined local expertise and national coverage.
- TagnetcoreTagnet (led by Alexander Versluis, Eigenaar) is a partner company in the Local IT Heroes network. Alexander describes himself as a 'walking encyclopedia' in IT and values the benefits of collaboration and knowledge sharing within the collective.
Scale indicators1 record
Recent moves4 records
Expansion highlights3 records
Local IT Heroes competitors and assessment
Company assessmentDirect peers
- Valid (Valid Group): Valid is a Dutch IT services firm offering managed services, workplace support, and IT outsourcing to Dutch businesses. It overlaps directly with Local IT Heroes in SMB-focused IT support, helpdesk, and ongoing managed services in the Netherlands.
- Pink Elephant: Pink Elephant is a Netherlands-based IT service management specialist offering ITSM tooling, consulting, and managed services. Its ITSM service-desk focus and Dutch footprint make it a direct comparable to Local IT Heroes' IT service delivery model.
- Conclusion Conclusion-Xecution: Conclusion Xecution is part of the Conclusion ecosystem and provides Dutch IT support, managed services, and workplace services to business customers. It competes in the same Dutch SMB IT support and managed services market as Local IT Heroes.
- Sentia: Sentia is a Dutch managed cloud and IT services provider focused on SMB and mid-market customers across the Netherlands. It competes directly with Local IT Heroes for outsourced IT support, helpdesk, and infrastructure management contracts in the same geography and customer segment.
Broad incumbents
- Atea: Atea is a leading Nordic-headquartered IT infrastructure and services provider with operations across Northern Europe. It is comparable as a broad incumbent offering managed IT, workplace, and support services to mid-market and enterprise customers.
- Cegeka: Cegeka is a large Benelux-headquartered IT services group offering managed services, cloud, and workplace support across the Netherlands and Belgium. As a broad incumbent with deep SMB and enterprise reach, it competes with Local IT Heroes for outsourced IT contracts.
- Visma: Visma is a Nordic-rooted, Netherlands-active provider of business software and IT services, including managed and cloud services for SMBs. Its scale and breadth make it a broad incumbent comparable to Local IT Heroes on SMB IT support.
- KPN (Business / ICT): KPN is the incumbent Dutch telecom that bundles connectivity, cloud, security, and IT services into business packages. With national reach and bundled offerings, it is the dominant broad incumbent that Local IT Heroes positions against on local responsiveness and personal service.
- Bechtle: Bechtle is one of Europe's largest IT service providers and resellers with significant Dutch operations, offering managed services, workplace support, and IT infrastructure. Its Benelux footprint makes it a broad incumbent comparable to Local IT Heroes' SMB IT support offering.
Others
- ALSO Group: ALSO is a European IT distribution and services platform that supplies MSPs and resellers with cloud, hardware, and managed services enablement. It is an ecosystem peer whose offerings feed the SMB IT support channel Local IT Heroes operates in.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks5 records
Key highlights6 records
Customer concentration
Local IT Heroes social profiles
Digital presenceLocal IT Heroes financial estimates
Financial estimateRevenue estimate
Valuation estimate
Local IT Heroes leadership team
Management profileNumber of profiles
Local IT Heroes funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Local IT Heroes M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Local IT Heroes
What does Local IT Heroes do?
Local IT Heroes is a collective network of independently-owned Dutch IT service companies that provide 24/7 IT support, troubleshooting, and on-site assistance to businesses across the Netherlands. The offering combines nationwide geographic coverage with the responsiveness and personal touch of local providers, including services such as virus removal, network management, and hardware issue resolution. Partner companies retain full control of their own operations while jointly owning the Local IT Heroes brand.
Is Local IT Heroes a public or private company?
Local IT Heroes is a private company. It is classified as management employee owned and is currently operating.
When was Local IT Heroes founded?
Local IT Heroes was founded in -1. It employs 1 to 10 people.
Where is Local IT Heroes based?
Local IT Heroes is headquartered in Hilversum, Netherlands, in the Europe region.
How does Local IT Heroes make money?
One revenue line is on record: IT Services.
Who are Local IT Heroes's main competitors?
Direct peers on record are Valid (Valid Group), Pink Elephant, Conclusion Conclusion-Xecution and Sentia. Broad incumbents are Atea, Cegeka, Visma, KPN (Business / ICT) and Bechtle. ALSO Group is listed as an others.
Does Local IT Heroes have an API?
No public API is recorded for Local IT Heroes.
What industry is Local IT Heroes in?
Local IT Heroes's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAJAM, ITSM Governance, Compliance & Audit Readiness. Its SIC code is 8744.