Love Your Neighbor

What Love Your Neighbor does

Love Your Neighbor is a 501(c)(3) nonprofit community resource center headquartered in Hudsonville, Michigan, serving ALICE (Asset-Limited, Income-Constrained, Employed) households across Ottawa and Kent counties, with primary markets in Hudsonville, Jenison, Grandville, Zeeland, and Holland. Founded in 1984 (rebranded from Love INC in 2021), the organization delivers wraparound social services through a Connection Center intake hub, a long-term Life Skills Program (12-18 months) with five to six program sites hosted at partner churches, food pantry, medical equipment loans, free transportation to medical appointments, transitional housing (five units), and group therapy. Programs are delivered at no cost to eligible participants, with a suggested $5 fee for group therapy and a $5 out-of-area charge for medical equipment loans.

The organization's revenue model is a hybrid nonprofit structure anchored by two physical resale shops — The Outback (furniture, books, sporting goods, technology) and Treasures (dishes, clothing, household goods) — that together generate over 50% of organizational revenue. The remainder is funded through individual financial donations (with a stated $1-to-$4 leverage ratio), grants (notably from the Community Foundation of the Holland/Zeeland Area), corporate sponsorships, and in-kind support from over 40 partner organizations, 13+ church partners, and 400+ volunteers contributing 16,000+ hours annually. Distribution is community-led: families are reached via church partnerships, word-of-mouth, schools, the Connection Center, and annual events such as the Back-to-School Drive and Community Christmas. Resale operations have also been extended to an eBay storefront.

The underlying technology stack is minimal — a WordPress website, email newsletter infrastructure, and standard e-commerce tooling — with no proprietary platform, AI/ML components, or technology-mediated service delivery. Operational capacity is delivered through a 21-person paid staff with specialized director-level roles (Development, Strategic Partnerships, Relational Ministries, Resale Operations, Finance & Administration), supported by an extensive volunteer network across 30+ functional areas. Service quality is reinforced by partnerships with the Ottawa County Sheriff's Crisis Team, Meijer, and multiple local churches that enable crisis-response logistics such as the 2025 SNAP emergency food distribution effort.

Name

Love Your Neighbor

Legal name

Love Your Neighbor

Website

https://lovewm.org

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

11–50 employees

Short description

Love Your Neighbor is a 501(c)(3) nonprofit community resource center in Hudsonville, Michigan, serving ALICE households across Ottawa and Kent counties with wraparound services including a Life Skills Program, food pantry, medical equipment loans, transportation, transitional housing, and group therapy, funded primarily through two resale shops, donations, and grants.

Ownership category

akta.pro rank

Product category

Community Social Services

NAICS

Other Individual and Family Services (624190), Other Community Housing Services (624229)

SIC

Services-Social Services (8300)

akta.pro primary industry

Community Centers & Neighborhood Support Services (BPAGAEAL)

akta.pro secondary industries

Family Resource Centers & Wraparound Support Services (EDACALAH), Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC)

Keywords

• Community resource center
• Family support services
• Faith-based nonprofit
• Social services
• Transitional housing

Headquarters

HQ city

Hudsonville

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Resale Shop Revenue: The Outback Shop and Treasures Shop sell donated furniture, clothing, household goods, books, electronics, and other items. Proceeds fund vital programs including Food Pantry, Life Skills classes, and medical assistance. Resale shops provide over 50% of organizational revenue.
2. Financial Donations: Individual donors contribute financially to support operations. The organization states that $1 donated becomes $4 in resources to help families. $3,000 covers cost for one family in Life Skills Program which generates $14,000 in value.
3. Grants and Foundation Support: Received grants from Community Foundation of the Holland/Zeeland Area (CFHZ) for Spanish Life Skills Program expansion to Holland.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Love Your Neighbor is a 501(c)(3) nonprofit community resource center founded in 1984 in Hudsonville, Michigan that provides wraparound social services to ALICE (Asset Limited, Income Constrained, Employed) families and individuals. Core offerings include a Connection Center, Food Pantry, Medical Help, Group Therapy, Life Skills Program, and Transitional Housing. The organization also operates two resale shops (The Outback Shop and Treasures Shop) that generate over 50% of its revenue.

Product overview

Love Your Neighbor operates as a community resource center offering multiple integrated social service programs. The core offerings include the Connection Center (gateway for assistance), the Life Skills Program (long-term family stabilization), Food Pantry, Group Therapy, Medical Help (equipment loans and transportation), and Transitional Housing. Retail operations through The Outback Shop and Treasures Shop (resale stores) fund approximately 50%+ of organizational revenue. Programs are delivered through partnerships with local churches, volunteer networks (400+ volunteers), and community organizations.

Differentiator

Problem solved

Functional benefit

Products and services

• Connection Center

Quantifiable outcome

• $1 donated becomes $4 in resources for families
• +6 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Ten partnerships are on record, tiered core and minor.

• Local Churches (13 Partner Churches)coreStrategic or Co-development Partner13 different churches partnered with Love to provide direct support for programs through meals, childcare, teaching, and peer support. Churches provide volunteers, facilities for programs, and financial support. Seven local churches signed on in Holland for Spanish program expansion.
• 40+ Partner OrganizationscoreStrategic or Co-development PartnerOver 40 partner organizations help Love Your Neighbor love, serve and connect with dignity. Partners include local businesses, organizations, and agencies that collaborate on various programs and services.
• City on a Hill MinistriesminorStrategic or Co-development PartnerHosting Love Your Neighbor's second office location in Zeeland for Spanish-speaking families in the Holland/Zeeland area.
• Ottawa County Sheriff's Crisis TeamcoreStrategic or Co-development PartnerPartnership with Crisis Intervention Team and Ottawa County Sheriff's Department to provide emergency groceries, bedding, blankets, hygiene products, and clothing 24/7 through the Emergency Pantry program.
• MeijerminorStrategic or Co-development PartnerPartnered with Love Your Neighbor during SNAP emergency response to order food strategically and in larger quantities.
• Inontime TruckingminorStrategic or Co-development PartnerOffered truck and driver during SNAP emergency response to help with food distribution logistics.
• Harvest Stand MinistriesminorStrategic or Co-development PartnerLent box truck to Love Your Neighbor during SNAP emergency response food distribution efforts.
• Grandville TrailerminorStrategic or Co-development PartnerRepaired two trailers to get them back on the road for food distribution during SNAP emergency response.
• DHE Plumbing, 2Fish Co, Arrowaste, Healthy Choice Family Chiropractic, Kroll Furnace, ENPOLminorOthersCorporate sponsors that support Love Your Neighbor's mission and programs through financial contributions and partnerships.
• Fairway Church (Jenison), Fellowship CRC (Grandville), Chapel Pointe (Hudsonville)coreStrategic or Co-development PartnerLocal churches volunteered to be food distribution sites during SNAP emergency response, doing prep work and interacting with community members.

Scale indicators16 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Access of West Michigan: Kent County-based food pantry coordination network providing resource navigation for food assistance. Overlaps with Love Your Neighbor's Connection Center intake model in the same regional service area.
• Salvation Army Great Lakes Division: Provides integrated social services including food assistance, transitional housing, and family support in West Michigan. Both operate faith-based wraparound service models with thrift/resale operations funding programs.
• Mel Trotter Ministries: Grand Rapids shelter and social services organization providing food, shelter, and life skills programs. Comparable faith-based model with similar mix of emergency assistance and long-term stabilization services.
• Love INC (National Network): National network of faith-based community resource centers that Love Your Neighbor disaffiliated from in 2021. Operates the same church-partnership model connecting families to local resources across multiple states.
• Feeding America West Michigan: Regional food bank serving the same West Michigan counties. Both operate food pantry programs addressing food insecurity for ALICE populations, though Feeding America focuses on distribution scale rather than wraparound services.
• Degage Ministries: Grand Rapids-based faith-based nonprofit offering food pantry, transitional housing, and life skills programs for people experiencing poverty and homelessness. Directly comparable mission and service mix in the same Michigan market.
• Hope Network (Michigan): Michigan-based nonprofit providing life skills training, housing support, and community-based services across the state. Comparable wraparound service model serving similar populations with broader geographic reach.
• Goodwill Industries of Greater Grand Rapids: Goodwill operates thrift stores that fund job training and social services in the same West Michigan region. Both organizations use resale retail as a primary revenue engine to fund community programs serving ALICE populations.

Emerging players

• Habitat for Humanity of Ottawa County: Operates affordable housing and home repair programs in the same West Michigan region. Comparable community-based model addressing housing instability for low-income families, though focused on homeownership rather than transitional housing.
• United Way Ottawa County: Funds and coordinates social services across Ottawa County, including some of the same partner organizations as Love Your Neighbor. Comparable role in resource coordination and community funding for ALICE populations in overlapping geographies.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/watch?v=xX_-ws6Oj14&feature=youtu.be
• Facebookfacebook.com/28013239954927426
• LinkedInlinkedin.com/company/love-inc-of-se-ottawa-county-and-grandville

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Love Your Neighbor