Lufthansa Global Business Services GmbH

What Lufthansa Global Business Services GmbH does

Lufthansa Global Business Services GmbH (LGBS) is the wholly-owned shared services subsidiary of Lufthansa Group, domiciled in Germany with its head office in Frankfurt am Main. LGBS delivers eight integrated service lines — Procurement, Finance, HR, IT, Occupational Safety, Data Management & Business Intelligence, Medical Services & Health Management, and International Business Services — to more than 150 Lufthansa Group companies across 40 global offices and 135 additional sites in EMEA, APAC, Africa, North America, and LATAM. The business is structurally a captive shared services center: revenue is generated through internal transfer pricing to Group subsidiaries, and external marketing or third-party sales are explicitly absent. The operating model emphasizes consolidation of fragmented administrative workflows (e.g., Purchase-to-Pay, Order-to-Cash, Revenue Accounting, payroll, recruitment, T&E) and bundling of indirect-material purchasing through a BPO partner to capture group-wide cost savings.

The technology and delivery stack is built around Lufthansa Group–specific process integration, with IT Services providing the underlying systems for the administrative functions and Data Management & BI offering automation, analytics, and transformation consulting. Procurement relies on collaboration with an external BPO service provider for sourcing scale; Medical Services delivers on-site health checks at Frankfurt, Hamburg, and Munich including aviation-specific flight personnel fitness exams, psychosocial counseling, vaccination, and ambulance coverage. Pricing is internal and not publicly disclosed. Distribution is exclusively intra-group, with global hubs in Krakow, Vienna, Hamburg, Munich, New York, Mexico City, Delhi, Hong Kong, Manila, and Johannesburg following Lufthansa Group's operational footprint. Recent operational signals — notably a heavy Krakow hiring wave across Finance, HR, Procurement, IT, and Data Quality — indicate ongoing capacity scale-up and broadening of the BI and data offerings.

Name

Lufthansa Global Business Services GmbH

Legal name

Lufthansa Group Business Services GmbH

Website

https://lufthansa-global-business-services.de

Company type

Private

Operating status

Operating

Headcount range

101–250 employees

Short description

Lufthansa Global Business Services GmbH (LGBS) is the wholly-owned shared services arm of Lufthansa Group, delivering Finance, HR, Procurement, IT, Occupational Safety, Data & BI, and Medical Services to 150+ Group entities across 40 global offices via internal transfer pricing.

Ownership category

akta.pro rank

Product category

Business Shared Services

NAICS

Business Service Centers (56143), Office Administrative Services (56111)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Business Services, Nec (7389)

akta.pro primary industry

Captive/Global In-House Center (GIC) Setup & Managed Services (BPAEAMAK)

akta.pro secondary industry

Business Process-Aligned IT Outsourcing (ITO + BPO Integrated) (BPAEAMAJ)

Keywords

• Shared business services
• Finance process services
• HR administration services
• Corporate procurement services
• IT administrative services

Headquarters

HQ city

Frankfurt am Main

HQ country

Germany

HQ region

Europe

Offices11 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Others

Core offering

Lufthansa Global Business Services GmbH (LGBS) is the internal shared services organization of the Lufthansa Group, delivering centralized administrative services across eight service lines — Finance Services, HR Services, Procurement Services, IT Services, Occupational Safety, Data Management & Business Intelligence, Medical Services & Health Management, and International Business Services — to more than 150 Lufthansa Group companies worldwide.

Product overview

Lufthansa Global Business Services GmbH (LGBS) operates as a shared services organization providing a unified ecosystem of administrative services for the Lufthansa Group. The portfolio consists of eight core service lines: Procurement Services, Finance Services, HR Services, IT Services, Occupational Safety, Data Management & Business Intelligence Services LHG, Medical Services & Health Management, and International Business Services. These services work together to reduce costs, streamline operations, and enable Lufthansa Group companies to focus on their core business, serving more than 150 Group companies worldwide.

Differentiator

Problem solved

Functional benefit

Products and services

• Procurement Services Bundles purchasing activities for indirect materials across the entire Lufthansa Group in collaboration with BPO service providers to generate cost savings for all Lufthansa Group companies.
• Finance Services
• HR Services
• IT Services
• Occupational Safety
• Data Management & Business Intelligence Services LHG
• Medical Services & Health Management
• International Business Services

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• BPO Service ProvidersupportingOthersLGBS collaborates with a BPO service provider for procurement activities, specifically for bundling purchasing activities of indirect materials for the entire Lufthansa Group.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Tata Consultancy Services (TCS): Major global IT services and BPO provider with aviation industry clients. Comparable as a large-scale alternative provider of finance, HR, and IT process services that an airline could use instead of an in-house GIC like LGBS.
• IBM Consulting: Large IT services and consulting arm with deep finance/HR transformation capabilities. Relevant because Lufthansa Group could in theory outsource to IBM the type of IT, finance automation, and shared services work LGBS performs today.
• Infosys: Global IT and business process services firm with aviation and travel industry verticals. Comparable for the IT, finance, and HR shared services scope that LGBS delivers, particularly the global delivery model across multiple geographies.
• Accenture: Global professional services firm with large operations transformation and business process services practices. Comparable as a potential external alternative to running an in-house GIC at Lufthansa Group's scale, particularly for finance, HR, and IT process work.
• Capgemini: Global consulting and IT services firm with significant business services and shared services transformation practice. Comparable as both a potential external provider of LGBS's scope and as a benchmark for what large enterprise shared services look like.
• WNS: Global BPO provider with strong finance & accounting, HR, and procurement service lines serving aviation and travel clients. Comparable for the back-office process scope (P2P, O2C, payroll, procurement) that LGBS runs internally for Lufthansa Group.
• Genpact: Large pure-play BPO and finance/accounting outsourcing specialist. Directly comparable to LGBS's Finance Services (P2P, O2C, Revenue Accounting) and HR services scope from a third-party BPO perspective.

Others

• Sodexo: Global facilities support, workplace health, and quality-of-life services provider. Adjacent peer because portions of LGBS's scope — occupational safety, health management, medical/ambulance services at major hubs — overlap with Sodexo's facilities and well-being service lines.

Direct peers

• IAG Business Services: Captive shared services arm of International Airlines Group (British Airways, Iberia, Aer Lingus, Vueling, LEVEL). Most direct comparable: an airline-specific GIC delivering finance, HR, procurement, and IT services to IAG subsidiaries across multiple geographies.

Emerging players

• Conduent: Business process services specialist focused on transaction-heavy back-office work. Comparable as an emerging/niche BPO player whose service portfolio overlaps with portions of LGBS's Finance and HR services.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/lufthansa-global-business-services-gmbh

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Lufthansa Global Business Services GmbH