MAC'S MEDICINE MART, INC

What MAC'S MEDICINE MART, INC does

Mac's Medicine Mart, Inc. is a privately held, family-owned independent community pharmacy founded in October 1989 by Phillip and Barbara McManus in Kingsport, Tennessee. Operating from a single retail location at 1455 E Center St, the company serves the communities of Northeast Tennessee and Southwest Virginia, employing 11 staff including two full-time pharmacists, Dr. Barry Walton, D.Ph. and Dr. April Stout, Pharm.D. Its core offering is prescription dispensing with insurance billing through contracts with most major insurers, including Blue Cross Blue Shield as a Preferred Pharmacy.

Beyond core pharmacy services, Mac's operates a diversified multi-service retail model organized under sub-brands: Mac's Medical Equipment (durable medical equipment such as power wheelchairs, scooters, hospital beds, stair lifts, lift chairs, compression stockings, and bath safety products, with delivery and setup), Mac's Compounding (customized human and veterinary medication formulations), Good Food Grocery (organic, gluten-free, and natural supplements and specialty foods, added in 2002), and Unique Boutique (post-mastectomy products with certified fitting services). Patient convenience is enabled through a free iOS/Android mobile app and an online Quick Refill portal, both built on the third-party Digital Pharmacist SaaS platform.

The company's go-to-market is direct-to-consumer retail: walk-in pharmacy with extended hours (Mon-Fri 8AM-7PM, Sat 8AM-6PM, Sun 1PM-5PM), supported by digital refill tools and selective medical equipment delivery. Revenue is generated through insurance-reimbursed prescription dispensing, direct-pay medical equipment sales (with unit prices ranging from $14.95 for kinesiology tape to $4,795 for premium stair lifts), specialized compounding services, retail health food sales, and mastectomy product sales with professional fitting. Marketing is primarily community-based and word-of-mouth, augmented by Facebook presence, email newsletter, mobile app promotion, and display of customer reviews. The business was recognized as Kingsport Times News #1 Best in each category in 2018.

Name

MAC'S MEDICINE MART, INC

Legal name

Mac's Medicine Mart, Inc.

Website

https://macsmedicinemart.com

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

11–50 employees

Short description

Mac's Medicine Mart is a family-owned independent community pharmacy in Kingsport, Tennessee, founded in 1989, offering prescription dispensing, durable medical equipment, custom compounding, natural health foods, and post-mastectomy fitting to Northeast Tennessee and Southwest Virginia residents.

Ownership category

akta.pro rank

Product category

Retail Pharmacy

NAICS

Pharmacies and Drug Retailers (45611), Health and Personal Care Retailers (456)

SIC

Retail-Drug Stores And Proprietary Stores (5912), Orthopedic, Prosthetic & Surgical Appliances & Supplies (3842)

akta.pro industry

PRIMARYHLAFALAA

Retail & Community Pharmacies (Chain/Independent)

Healthcare & Life Sciences/Healthcare Providers & Systems/Pharmacy & Medication Management Services

SECONDARYCRAEAHAG

Discount Drugstores with DME/Home Medical (Value Medical Supply)

Consumer Products & Retail/Discount, Club & Value Retail/Discount Drugstores & Value Pharmacies

SECONDARYCRAFAEAK

Health & Pharmacy Omnichannel

Consumer Products & Retail/E-commerce & Marketplaces/Omnichannel Retail E-commerce

Keywords

• Retail pharmacy
• Prescription medications
• Durable medical equipment
• Compounding pharmacy
• Mastectomy products

Headquarters

HQ city

Kingsport

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Infrastructure

Revenue model

1. Pharmacy Services: Traditional prescription dispensing and OTC medications for walk-in patients, with insurance billing through contracts with most insurance companies including Blue Cross Blue Shield as a Preferred Pharmacy.
2. Medical Equipment Sales: Durable medical equipment including power wheelchairs, scooters, hospital beds, lift chairs, bath safety equipment, compression stockings, orthopedic supplies, walking aids, and more with varying price points.
3. Compounding Services: Customized medication compounding for patients with specific needs including dye-free, preservative-free, alcohol-free, fragrance-free, and sugar-free formulations. Requires valid patient-specific prescription.
4. Good Food Grocery: Health food grocery section added in 2002 offering organic, gluten-free, hypoallergenic supplements, natural foods, herbs, tinctures, essential oils, natural bath/body products, and sports nutrition. Offers case discounts and special orders.
5. Unique Boutique: Mastectomy products including breast prosthesis, breast forms, surgical bras, turbans, mastectomy forms, swimwear, and certified fitting services for women post-mastectomy surgery.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Mac's Medicine Mart is a locally-owned community pharmacy in Kingsport, Tennessee, dispensing prescription medications, administering vaccinations, and processing insurance claims. The business operates as a multi-service healthcare destination that also sells durable medical equipment (power wheelchairs, hospital beds, lift chairs, bath safety items), provides customized medication compounding, runs a health food grocery (Good Food Grocery), and operates a post-mastectomy boutique (Unique Boutique) with certified fitting services.

Product overview

Mac's Medicine Mart is a locally-owned community pharmacy offering a multi-service healthcare model centered on traditional prescription services. The company operates as a unified platform with several integrated service modules: Pharmacy Services (core prescription dispensing and vaccinations), Quick Refill (online refill portal), Medical Equipment (durable medical equipment sales and rentals), Compounding (customized medications), Good Food Grocery (supplements and natural products), Unique Boutique (post-mastectomy products), and a Mobile App for patient convenience. The pharmacy has been serving Northeast Tennessee and Southwest Virginia since 1989.

Differentiator

Problem solved

Functional benefit

Brands

• Good Food Grocery: Specialty food department offering organic, gluten free, hypoallergenic, and all natural products, including natural and pharmaceutical grade supplements, herbs, tinctures, and essential oils. Added in 2002.
• Unique Boutique
• Mac's Compounding
• Mac's Medical Equipment

Products and services

• Pharmacy Services Traditional prescription dispensing, vaccinations, and insurance processing for walk-in patients and local residents of Northeast Tennessee and Southwest Virginia.
• Medical Equipment Sales of durable medical equipment including power wheelchairs, scooters, hospital beds, lift chairs, stair lifts, compression stockings, orthopedic supports, bath safety equipment, walking aids, and adult incontinence products for patients with mobility, recovery, or chronic condition needs.
• Compounding Services Custom-compounded medications tailored to patient-specific needs, including alternative dosage forms and exclusion of allergens or unwanted ingredients, requiring a valid patient-specific prescription.
• Good Food Grocery Specialty grocery section offering organic, gluten-free, hypoallergenic supplements, natural foods, herbs, tinctures, essential oils, natural bath/body products, and sports nutrition with case discounts and free special orders.
• Unique Boutique Post-mastectomy boutique providing breast prosthesis, breast forms, mastectomy bras, turbans, swimwear, and certified fitting services for women recovering from mastectomy surgery.
• Quick Refill Online Portal Online patient portal integrated with the pharmacy management system that allows patients to refill prescriptions and track their medications digitally.

Quantifiable outcome

• Voted #1 Best in category by Kingsport Times News in 2018

Named customers1 record

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

One partnership is on record.

• Blue Cross Blue ShieldcoreOthersMac's Medicine Mart is a Preferred Pharmacy with Blue Cross Blue Shield and many other major insurance plans. The pharmacy has contracts with most insurance companies, allowing patients to use their insurance coverage for prescriptions.

Scale indicators2 records

Recent moves7 records

Expansion highlights4 records

Others

• Edgepark Medical Supplies: National durable medical equipment and home medical supplies distributor operating online and via referral — an adjacent competitor for the DME/mobility category Mac's Medical Equipment serves locally.
• PCCA (Professional Compounding Centers of America): Compounding pharmacy supplier and support organization providing APIs, equipment, and training to independent compounders such as Mac's Compounding — an enabling peer for the compounding service line.
• American Breast Care: Specialty mastectomy and post-surgery product supplier (breast forms, mastectomy bras) targeting the same patient population as Mac's Unique Boutique — directly comparable product category but operating as a manufacturer/wholesaler rather than a local fitter.

Broad incumbents

• CVS Pharmacy: Largest U.S. retail pharmacy chain offering prescriptions, DME, vaccinations, and health services through thousands of locations — a broad incumbent that anchors the same retail pharmacy market Mac's competes in.
• Walgreens: National chain pharmacy and drugstore offering prescription dispensing, vaccinations, and consumer health products — a broad incumbent that competes with Mac's on core dispensing and OTC categories in the Kingsport market.

Direct peers

• Good Neighbor Pharmacy: Independent-pharmacy affinity network and wholesale brand owned by AmerisourceBergen/Cencora that supplies, brands, and supports independent community pharmacies — directly comparable to Mac's as a similar independent retail pharmacy leveraging a banner for scale and procurement.
• Health Mart: McKesson-owned independent pharmacy network providing branding, procurement, and clinical program support to community pharmacies comparable to Mac's, with a similar small-format, locally-owned positioning.
• Avita Pharmacy: Specialty and community pharmacy services provider focused on compounding, HIV/AIDS, and complex patient populations — a direct functional peer to Mac's compounding services and small-format community pharmacy model.

Regional players

• Bartell Drugs: Pacific Northwest independent regional pharmacy chain (now part of Rite Aid assets acquired by others) offering prescription, DME, and specialty health services — a comparable community pharmacy operating model serving a single regional market.
• Kinney Drugs: Regional, family-owned chain of community pharmacies across Upstate New York and Vermont offering prescription dispensing, DME, and compounding — directly comparable operating model to Mac's but in a different regional geography.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/MacsMedicine
• LinkedInlinkedin.com/company/mac's-medicine-mart-inc

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MAC'S MEDICINE MART, INC