Agencia De Seguridad Y Emergencias Madrid 112

What Agencia De Seguridad Y Emergencias Madrid 112 does

Agencia De Seguridad Y Emergencias Madrid 112 is the regional emergency coordination agency of the Comunidad de Madrid, operating the 112 emergency hotline as the unified single point of contact for police, fire, medical, and civil protection emergencies across the Madrid region. The agency functions as a Public Safety Answering Point (PSAP), dispatching and coordinating multi-agency emergency response on a 24/7 basis under a statutory mandate. Its service population encompasses all residents, visitors, and businesses in the Madrid region, with the 112 number providing EU-standardized emergency access across telephone networks.

The agency's portfolio extends beyond emergency dispatch to include the 012 citizen attention hotline — delivered through phone, WhatsApp, online consultation, video call, and email channels — and the digital 'Administración Digital' platform, which enables citizens to manage administrative procedures online with digital signature capabilities. Supporting products include the 'Cuenta Digital' authenticated mobile application (available on iOS and Android) and the 'PlayMad' cultural and informational content platform. Together, these offerings represent an integrated government service model combining life-safety emergency response with broader citizen-facing digital administration.

The agency operates as a public sector entity under the Comunidad de Madrid regional government and is funded entirely through regional government taxation rather than commercial revenue. Emergency and citizen information services are provided free of charge, with no pricing model or revenue mechanics applicable. The entity has no disclosed private-sector competitors in its core emergency dispatch function, operating instead under regulatory monopoly for public safety services within its jurisdiction.

Name

Agencia De Seguridad Y Emergencias Madrid 112

Legal name

Comunidad de Madrid

Website

https://madrid112.es

Company type

Public

Operating status

Operating

Headcount range

11–50 employees

Short description

The Agencia De Seguridad Y Emergencias Madrid 112 is the Comunidad de Madrid's regional emergency coordination agency, operating the 112 hotline to dispatch police, fire, medical, and civil protection services across the Madrid region, alongside the 012 citizen information hotline and digital administration platforms, funded entirely by regional government taxation.

Ownership category

akta.pro rank

Product category

Public Safety and Emergency Services

NAICS

Fire Protection (92216)

SIC

Transportation Services (4700)

akta.pro primary industry

Dispatch, Control Centers & Operations Management (OCC) (THAIANAD)

Keywords

• Emergency response services
• Public safety coordination
• Citizen attention services
• Emergency dispatch
• Government services

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Others

Distribution channels1 record

Marketing channels1 record

Core offering

Agencia De Seguridad Y Emergencias Madrid 112 runs the regional "112 Madrid" emergency coordination and dispatch service and the "012" multi-channel citizen attention service for the Community of Madrid. It also provides the Administración Electrónica digital administration portal and the PlayMad platform, giving residents and visitors of the Madrid region a single point of access to emergency response and public information services via telephone, WhatsApp, video call, and online channels.

Product overview

Agencia De Seguridad Y Emergencias Madrid 112 operates a comprehensive emergency response and citizen services portfolio centered on the 112 emergency hotline service. The core offering is the 112 emergency coordination service, which serves as the unified entry point for all emergency services across the Madrid region. Supporting this is the 012 citizen attention service, which provides non-emergency information and administrative guidance through multiple channels including phone, WhatsApp, online, video call, and email. The organization also provides digital services through the Administración Digital platform for online administrative procedures, and PlayMad for cultural and informational content. The portfolio represents an integrated government service model combining emergency response with broader citizen services.

Differentiator

Problem solved

Functional benefit

Products and services

• Madrid 112 Emergency Service Regional emergency coordination and dispatch service for the Community of Madrid; citizens in the Madrid region call 112 to request urgent emergency response from the relevant public-safety agencies.
• 012 Citizen Attention Service Multi-channel public information and attention service offering the residents of the Community of Madrid information about government services and procedures via telephone, WhatsApp, video call, and online channels.
• Administración Electrónica (Digital Administration) Online portal providing digital access to the Community of Madrid's public administration procedures and services for residents and businesses in the Madrid region.
• PlayMad Platform Digital platform operated by the agency as part of the Community of Madrid's public-facing service offering, complementary to the 112 emergency and 012 citizen attention channels.

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Recent moves5 records

Expansion highlights3 records

Broad incumbents

• SAMU de France: French emergency medical dispatch and coordination service (15 / 112). Comparable as a publicly funded European emergency coordination system routing citizens to medical and broader emergency resources.
• NYC 911 (City of New York): New York City 911 emergency dispatch and coordination. Comparable as a large metropolitan public emergency call center integrating police, fire, and medical dispatch under a single number within a major metro area.
• NHS 111 (United Kingdom): UK non-emergency but medically focused health advice and dispatch line. Comparable as a publicly funded, nationally standardized single-number citizen service routing triage and connecting callers to appropriate providers.

Direct peers

• Emergencias Andalucía (112 Andalucía): Regional 112 emergency coordination service for Andalucía. Directly comparable as a Spanish autonomous community–level unified emergency call intake and dispatch coordination center covering police, fire, medical, and civil protection.
• Emergencias Euskadi (112 Basque Country): Basque Country regional emergency service. Directly comparable regional 112 operator with full-service emergency coordination across the same police/fire/medical/civil protection scope.
• 112 Comunitat Valenciana: Valencia-region 112 emergency coordination service. Closely analogous as another autonomous community emergency coordination center with the same EU-112 mandate and multi-service dispatch model.
• 112 Generalitat de Catalunya: Catalonia's regional 112 emergency coordination service. Operates the same mandated EU-112 single-number emergency model for a comparable-sized Spanish region, with identical scope of integrated emergency response.
• Emergencias Galicia - 112 Galicia: Galicia's regional emergency coordination service (GESA). Peer as another Spanish autonomous community 112 operator with the same mandate and integrated dispatch across police, fire, and medical resources.
• 112 Castilla y León: Castilla y León regional emergency coordination service. Directly comparable as another Spanish autonomous community 112 operator using the same single-number mandate and integrated emergency dispatch model.

Emerging players

• SUMMA 112 Madrid: Madrid regional medical emergency response service that is itself activated through 112 calls. Comparable because it sits inside the same Madrid emergency ecosystem that Madrid 112 coordinates, sharing call flows and patient transport.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights5 records

Customer concentration

• Xx.com/ComunidadMadrid
• YouTubeyoutube.com/user/el7desol
• Facebookfacebook.com/ComunidadMadrid
• LinkedInlinkedin.com/company/agencia-de-seguridad-y-emergencias-madrid-112
• Instagraminstagram.com/ComunidadMadrid
• TikToktiktok.com/@juventudcmadrid

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Agencia De Seguridad Y Emergencias Madrid 112