Matbao BPO

What Matbao BPO does

Matbao BPO (legal name: Công ty Cổ phần BPO Mắt Bão) is a Vietnamese Business Process Outsourcing provider and a wholly-owned subsidiary of the diversified Matbao Group, established on September 16, 2014, and headquartered at 12A Núi Thành, Tân Bình District, Ho Chi Minh City. The company delivers four integrated service lines: Contact Center operations (inbound/outbound calls, telesales, multi-channel customer support), Staff Outsourcing (Thuê ngoài nhân sự) for contingent and seasonal workforce supply, Payroll Calculation (Tính lương) covering salary processing, benefits administration, and social-insurance compliance, and Building Management (Quản lý tòa nhà) covering cleaning, security, and maintenance for commercial properties.

Underlying delivery is a combination of information-technology platforms and human-resources management systems applied to a labor-intensive operating model. The company claims 6,000+ deployed personnel across a nationwide footprint of offices and recruitment centers in HCMC, Hanoi (regional HQ at ICON4 tower), Bình Phước, Hải Phòng, Bắc Ninh, Củ Chi, Quảng Nam, and Bắc Giang. It holds ISO 9001 (quality management) and ISO 27001 (information security) certifications as displayed on its homepage.

The business model is enterprise-focused managed services with custom-quoted BPO contracts sold through direct field sales supported by dedicated Business Development and Contact Center hotlines, plus Zalo and Facebook channels. Customers are mid-to-large Vietnamese enterprises across banking (Shinhan Bank), retail/e-commerce (Shopee), food and beverage (Acecook Vietnam), and financial services (Home Credit Vietnam), with no public pricing and no disclosed revenue. Matbao BPO reports 300+ completed projects per year and a 150% annual growth rate on its homepage.

Name

Matbao BPO

Legal name

Công Ty Cổ Phần BPO Mắt Bão

Website

https://matbaobpo.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

101–250 employees

Short description

Matbao BPO is a Vietnamese Business Process Outsourcing provider and wholly-owned subsidiary of Matbao Group, delivering Contact Center, Staff Outsourcing, Payroll, and Building Management services to mid-to-large Vietnamese enterprises across banking, e-commerce, and financial services.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing (BPO) Services

NAICS

Telephone Call Centers (56142), Professional Employer Organizations (561330), Office Administrative Services (5611), Security Guards and Patrol Services (561612)

SIC

Services-Management Services (8741), Services-Help Supply Services (7363), Services-Facilities Support Management Services (8744), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

General Customer Service (Order/Account/Inquiries) (BPAAABAA)

Keywords

• Business process outsourcing
• Contact center services
• Staff outsourcing
• Payroll processing
• Building management

Headquarters

HQ city

Ho Chi Minh City

HQ country

Vietnam

HQ region

Asia

Offices8 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Professional & Managed Services (BPO): Revenue generated from delivering outsourcing contracts across four service lines: Contact Center, Staff Outsourcing (Thuê ngoài nhân sự), Payroll Calculation (Tính lương), and Building Management (Quản lý tòa nhà). Pricing is custom-quoted per client/project, reflecting enterprise BPO contract structures.

Go-to-market motion2 records

Distribution channels1 record

Marketing channels5 records

Core offering

Mắt Bão BPO is a Vietnamese Business Process Outsourcing (BPO) provider offering four integrated service lines to enterprise clients: Contact Center (inbound/outbound call handling and customer support), Staff Outsourcing (contingent and seasonal workforce deployment), Payroll Calculation (salary, benefits, and social insurance processing), and Building Management (cleaning, security, and facility operations for commercial properties). The company combines information technology with HR management systems to deliver these outsourcing services across Vietnam under custom-quoted enterprise contracts.

Product overview

Mắt Bão BPO is a Business Process Outsourcing (BPO) company offering four integrated service modules: Contact Center for customer service and call operations, Thuê ngoài nhân sự (Staff Outsourcing) for flexible workforce solutions, Tính lương (Payroll) for salary and benefits management, and Quản lý tòa nhà (Building Management) for facility operations. The company positions itself as a comprehensive HR outsourcing solutions provider, combining information technology with professional HR management systems to deliver services to businesses throughout Vietnam.

Differentiator

Problem solved

Functional benefit

Products and services

• Contact Center Outsourced customer contact center services including inbound/outbound call handling, customer support, telesales, and multi-channel communication support for enterprise clients.
• Thuê ngoài nhân sự (Staff Outsourcing) Workforce outsourcing solutions that allow businesses to hire contingent staff, seasonal workers, and project-based personnel through Mắt Bão BPO instead of maintaining in-house HR departments.
• Tính lương (Payroll Services) Payroll processing and salary management services including salary calculation, benefits administration, social insurance, and compliance with Vietnamese labor regulations for enterprise clients.
• Quản lý tòa nhà (Building Management) Building and facility management services including cleaning, security, and maintenance operations for commercial properties and office buildings.

Named customers5 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Three partnerships are on record, tiered core and minor.

• HanoiBA (Hội Doanh nghiệp Trẻ Hà Nội)coreStrategic or Co-development Partner · 18 December 2025Mắt Bão BPO officially became a member of the Hanoi Young Entrepreneurs Association (HanoiBA) on December 18, 2025. The company participated in the 'Cà phê sáng cùng HanoiBA – Chiến lược nhân sự cho SME 2026' program, representing its commitment to the Hanoi SME business community and HR strategy collaboration.
• Trung tâm Hướng nghiệp, Dạy nghề, Giới thiệu việc làm Thanh NiênminorStrategic or Co-development Partner · 26 November 2014Mắt Bão BPO co-organized a career fair 'Ngày Hội tư vấn nghề nghiệp, việc làm cho Bộ đội xuất ngũ' with this government-affiliated career guidance center at Quân Đoàn 4, Dĩ An, Bình Dương. The event attracted nearly 500 demobilizing soldiers and featured multiple corporate employers.
• Quân Đoàn 4 (4th Army Corps)minorStrategic or Co-development Partner · 26 November 2014Mắt Bão BPO partnered with Quân Đoàn 4 to host a career fair for demobilizing soldiers in November 2014, supporting veterans' transition to civilian employment. The event also featured other corporate employers including Acecook, Home Credit, and Bách Khoa Computer.

Scale indicators3 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Concentrix:
• Teleperformance: Global leader in outsourced customer experience management and omnichannel contact center services with operations across multiple continents. Comparable in core Contact Center offering but operates at much greater scale and geographic breadth than Mắt Bão BPO.

Direct peers

• FPT Software: Vietnam's largest IT services and BPO player, offering contact center, IT outsourcing, and digital transformation services to enterprise clients globally. Closely comparable as a Vietnamese-headquartered BPO/IT services firm with multi-service delivery.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/matbaobpo2014
• LinkedInlinkedin.com/company/matbaobpo

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Matbao BPO