Maxx Group
Maxx Field is a Brazilian IT infrastructure field service provider specializing exclusively in retail, delivering corrective visits, tiered preventive maintenance, and new store IT implementation via 300+ on-site technicians nationwide and a central remote support hub.
- Company typePrivate
- Founded2022
- HeadquartersSão Paulo, SP, Brazil
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Maxx Group does
Maxx Field (the operating brand of Maxx Group) is a Brazilian IT infrastructure field service company that exclusively serves the retail sector. Founded in 2022 in its current focused form after prior activity in the retail services market, the company delivers on-site technical support across all Brazilian states via a remote support central and a network of more than 300 field technicians. Its three service lines are Visita Corretiva (Corrective Visit) for incident resolution, Manutenção Preventiva (Preventive Maintenance) offered in Smart, Advanced, and Full tiers, and Implementação de Loja (Store Implementation) for new retail openings. It also offers single tickets, SAT fiscal-equipment specialization, and 24-month subscription contract plans with minimum consumption commitments.
The underlying technology is an incident management system that allocates technicians by proximity, manages service checklists and before/after photo documentation, and runs post-service satisfaction surveys. Customer-facing portal, authentication, and service order management are delivered through a strategic partnership with FieldControl rather than in-house development. Public pricing is disclosed: R$330 per corrective ticket (covering up to 4 hours and free scope), R$450 per SAT specialization ticket, with 24-month contract plans priced on quotation. The go-to-market is enterprise field sales — direct WhatsApp outreach and portal-based ordering to multi-location retail chains, with named customers spanning fashion (Aramis, Calzedonia, Golden Goose, Hering, Intimissimi, Misha, Open Era, Richards, Tommy Hilfiger), cosmetics (Natura, The Body Shop), food retail (Mania de Churrasco), home goods (Mmartan, Le Biscuit), and retail technology (Shoppertrak, VR). No external funding rounds, M&A, management team details, or revenue figures are publicly disclosed.
Maxx Group firmographics
Firmographics- Name
- Maxx Group
- Legal name
- Maxx Field
- Website
- https://maxxfield.com
- Company type
- Private
- Founded year
- 2022
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Maxx Field is a Brazilian IT infrastructure field service provider specializing exclusively in retail, delivering corrective visits, tiered preventive maintenance, and new store IT implementation via 300+ on-site technicians nationwide and a central remote support hub.
- Ownership category
- akta.pro rank
Maxx Group industry classification
Industry- Product category
- Retail IT Infrastructure Field Services
- NAICS
- Facilities Support Services (561210)
- SIC
- Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- Field Services & Onsite Support (Dispatch/Break-Fix) (BPAEAJAE)
- akta.pro secondary industry
- Field Service Dispatch & Remote Troubleshooting (BPAAACAG)
Keywords
Where Maxx Group is headquartered
LocationHeadquarters
- HQ city
- São Paulo, SP
- HQ country
- Brazil
- HQ region
- Latin America
Offices1 record
Markets served
Maxx Group business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Corrective Visits (Visita Corretiva): On-demand IT infrastructure incident resolution charged per ticket. Each ticket includes up to 4 hours of service with free scope coverage.
- Preventive Maintenance: Recurring maintenance services in Smart, Advanced, and Full tiers. Projected different scopes to enable preventive infrastructure culture.
- Store Implementation: New store IT infrastructure implementation following retail expansion protocols. Single project-based engagement.
- SAT Specialization Add-on: Additional fee for SAT-certified specialist professionals with limited scope.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Single ticket with 4 hours of service and free scope coverage |
| Unit Pricing | Pay-as-you-go | SAT specialist professional with limited scope |
| Subscription | Multi-year contract | 24-month contract plan with minimum consumption commitment |
Go-to-market motion2 records
Distribution channels1 record
Marketing channels3 records
Maxx Group product offering
Product offeringCore offering
Maxx Field provides on-site IT infrastructure field services exclusively to the Brazilian retail sector, delivered through more than 300 technicians across all Brazilian states and coordinated by a remote support center. The core offerings are corrective incident visits (up to 4 hours per ticket with free scope coverage), preventive maintenance in Smart, Advanced, and Full tiers, and new store IT infrastructure implementation for retail expansion projects.
Product overview
Maxx Field is an IT infrastructure field service company focused exclusively on the Brazilian retail sector. The company operates as a service provider (not a software platform) offering three core services: Visita Corretiva (corrective incident resolution), Manutenção Preventiva (preventive maintenance with Smart/Advanced/Full tiers), and Implementação de Loja (new store deployment). Additional offerings include single tickets (Ticket Avulso), SAT specialization services, and 24-month maintenance plans. Services are delivered by over 300 field technicians nationwide plus a remote support center, with centralized demand and billing management through the company's operational infrastructure.
Differentiator
Problem solved
Functional benefit
Products and services
- Visita Corretiva (Corrective Visit) On-demand IT infrastructure incident resolution service for retail stores. Each ticket includes up to 4 hours of service with free scope coverage allowing technicians to address multiple issues, N2 technical support for complex problems, before/after photo documentation, and digital service orders. Priced at R$330 per ticket.
- Manutenção Preventiva (Preventive Maintenance) Recurring preventive IT infrastructure maintenance service for retail operations, available in three tiers: Smart (quick checklist for operational stores), Advanced (robust verification, organization, and PDV cleaning), and Full (complete standard scope including servers). Designed to reduce incidents and extend equipment lifespan.
- Implementação de Loja (Store Implementation) Project-based IT infrastructure deployment service for new retail stores, following retail expansion workflows. Integrates into the client's expansion workflow at the end of construction phase, ensuring technical parameters for IT departments are met with standardized execution throughout Brazil.
- Especialização SAT (SAT Specialization Add-on) Specialized technician service for SAT (fiscal equipment) support at R$450 per service, featuring limited scope with SAT-certified professionals for retail fiscal hardware issues.
- Plano 24 meses (24-Month Maintenance Plan) 24-month maintenance contract with minimum consumption requirement and fidelity terms. Includes 60-day validity for service utilization, designed for ongoing retail IT infrastructure support with quote-based pricing.
Quantifiable outcome
- Reduced infrastructure incidents through preventive maintenance programs
- +2 more outcomes
Companies that use Maxx Group
Customer profileNamed customers16 records
Segments2 records
Ideal customer profiles1 record
Maxx Group technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Maxx Group partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- FieldControlcoreFieldControl provides the customer portal and service management platform used by Maxx Field for customer authentication, service order management, and operational coordination.
Scale indicators3 records
Recent moves5 records
Expansion highlights5 records
Maxx Group competitors and assessment
Company assessmentBroad incumbents
- Positivo Tecnologia: Large Brazilian technology group providing hardware, managed services and IT infrastructure support to enterprise and retail customers. Comparable because it offers IT infrastructure and break-fix/maintenance services that overlap with Maxx Field's corrective visit and preventive maintenance offerings.
- Tivit: Major Brazilian digital business solutions and managed-services provider offering IT outsourcing, field operations and infrastructure support to enterprise clients across Latin America. Comparable to Maxx Field because it services multi-site enterprise customers with similar IT infrastructure, support and rollout needs.
- ServiceNow Field Service Management: Global enterprise platform vendor whose Field Service Management product underpins dispatch, work-order and technician coordination for large service organizations. Comparable as a broader incumbent offering that competes with (and could displace) Maxx Field's underlying FSM/incident management platform.
- Stefanini: Brazil-headquartered global IT services and outsourcing firm with broad capabilities across managed services, field support and infrastructure. Comparable because it operates the same on-site IT services category in Brazil and could compete for the same retail IT infrastructure contracts from the broader-services side.
- Logicalis: Global IT solutions and managed-services provider with strong Latin America (including Brazil) presence serving enterprise customers on infrastructure and workplace support. Comparable because it sells the same kind of IT infrastructure services and field support to multi-site enterprise customers in Brazil.
Direct peers
- Lanlink Informática: Brazilian IT solutions and managed services company providing infrastructure, support and outsourcing to enterprise customers. Comparable because it competes for similar multi-site enterprise IT support contracts in the Brazilian market with overlapping infrastructure, maintenance and rollout capabilities.
- Apsis Soluções em TI: Brazilian IT services company focused on infrastructure, managed services and field support for corporate and retail customers. Comparable because it sells IT infrastructure and break-fix support services to multi-site enterprise customers in Brazil, head-to-head with Maxx Field.
Others
- FieldControl: Brazilian field service management SaaS provider whose platform Maxx Field uses for its customer portal and operations. Comparable as a technology ecosystem partner (and indirect competitor to any in-house FSM stack Maxx might build), since FieldControl's software is the operational backbone of Maxx's field workflow.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Maxx Group social profiles
Digital presenceMaxx Group financial estimates
Financial estimateRevenue estimate
Valuation estimate
Maxx Group leadership team
Management profileNumber of profiles
Maxx Group funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Maxx Group M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Maxx Group
What does Maxx Group do?
Maxx Field provides on-site IT infrastructure field services exclusively to the Brazilian retail sector, delivered through more than 300 technicians across all Brazilian states and coordinated by a remote support center. The core offerings are corrective incident visits (up to 4 hours per ticket with free scope coverage), preventive maintenance in Smart, Advanced, and Full tiers, and new store IT infrastructure implementation for retail expansion projects.
Is Maxx Group a public or private company?
Maxx Group is a private company. It is classified as unknown and is currently operating.
When was Maxx Group founded?
Maxx Group was founded in 2022. It employs 11 to 50 people.
Where is Maxx Group based?
Maxx Group is headquartered in São Paulo, SP, Brazil, in the Latin America region.
How does Maxx Group make money?
Four revenue lines are on record. Corrective Visits (Visita Corretiva) is the primary driver. The others are preventive Maintenance, store Implementation and SAT Specialization Add-on.
Who are Maxx Group's main competitors?
Broad incumbents on record are Positivo Tecnologia, Tivit, ServiceNow Field Service Management, Stefanini and Logicalis. Direct peers are Lanlink Informática and Apsis Soluções em TI. FieldControl is listed as an others.
Does Maxx Group have an API?
No public API is recorded for Maxx Group.
What industry is Maxx Group in?
Maxx Group's product category is Retail IT Infrastructure Field Services. Its primary akta.pro industry code is BPAEAJAE, Field Services & Onsite Support (Dispatch/Break-Fix), with a secondary code of BPAAACAG, Field Service Dispatch & Remote Troubleshooting. Its NAICS code is 561210 and its SIC code is 8744.