What Mail Boxes Etc. Malaysia does

Mail Boxes Etc. (MBE) Malaysia, operated by MBE Ventures Sdn Bhd (1297310-V), is a franchise retail network providing courier, mailbox rental, packaging, document, and communication services through more than 90 independently owned and operated centers across Malaysia. Founded around 2003 and headquartered in Bandar Sunway, Selangor, with a corporate team in the 1-10 range, it markets itself as part of one of the world's largest non-food retail franchises. Its service modules cover domestic and international shipping through partnerships with 20+ carriers (UPS, DHL, FedEx, Pos Laju, NinjaVan, Shopee Express, Lazada, Aramex, SF Express, GDEX, City-Link, EMS, and others), mailbox rental with real street addresses and global mail forwarding, packaging materials in 9 box sizes plus bubble wrap and foam, print/copy/scan/bind/laminate services, and the VMBE virtual mobile assistant offering hosted DID lines, virtual PBX, fax/voice-to-email, and bulk SMS.

Name

Mail Boxes Etc. Malaysia

Legal name

MBE Ventures Sdn Bhd

Website

https://mbe.com.my

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

1–10 employees

Short description

Mail Boxes Etc. Malaysia operates a 90+ center franchise retail network offering courier, mailbox rental, packaging, document, and communication services to SMBs, e-commerce sellers, and individual consumers across Malaysia.

Ownership category

akta.pro rank

Product category

Courier and Business Support Services

NAICS

Private Mail Centers (561431), Local Messengers and Local Delivery (49221), Couriers and Express Delivery Services (49211)

akta.pro primary industry

PUDO Network Aggregators & API Platforms (Multi-Carrier Enablement) (TLAAAMAI)

Keywords

• Courier services
• Mailbox rental
• Packaging solutions
• Document printing
• Parcel drop-off

Headquarters

HQ city

Petaling Jaya, Selangor

HQ country

Malaysia

HQ region

Asia

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Courier and Shipping Services: MBE centers act as authorized shipping and courier service points, offering domestic and international courier services through partner carriers including UPS, DHL, FedEx, Pos Laju, NinjaVan, and others. Revenue is generated through service fees charged to customers for shipping and handling.
2. Mailbox Rental Services: Professional mailbox rental with real street addresses for businesses and individuals, including mail forwarding, package acceptance, and MailCheck notification services. Minimum mail forwarding credit of RM150 required.
3. Document and Printing Services: Complete print, copy, scan, laminate, and binding services in color and black & white. Offset printing and customized business card printing also available.
4. Packaging Solutions: Sale of packaging materials including corrugated boxes in 9 sizes, bubble wrap, foam peanuts, and other packing supplies.
5. Virtual Office and Communication Services: VMBE virtual mobile assistant services including hosted DID lines, virtual PBX, fax services, SMS services, and bulk SMS marketing campaigns.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Mail Boxes Etc. (MBE) Malaysia operates a franchise retail network of more than 90 centers providing courier and parcel shipping services (domestic and international via multiple carrier partners), mailbox rental with real street addresses and mail forwarding, packaging materials and solutions, document printing and copying, communication services including fax and virtual office (VMBE), and e-commerce pick-up/drop-off/return (PUDO) services. Services are delivered to consumers, small businesses, and online sellers through independently owned franchise outlets.

Product overview

Mail Boxes Etc. (MBE) Malaysia is a franchise retail network offering a one-stop business service platform. The core offering consists of nine integrated service modules: Courier Services (domestic/international shipping via multiple carrier partners), Mailbox Services (mailbox rental with real street address and global mail forwarding), Packaging Solutions (boxes, bubble wrap, foam peanuts), Document Services (printing, copying, binding, laminating), Communication Services (fax, computer rental, IDD/e-Pay), VMBE Virtual Mobile Assistant (hosted DID, virtual PBX, fax-to-email, SMS), MBE PUDO (pick-up, drop-off, return network), Drop Off Programs (Lazada returns, Ninja Van collection), and Etc. (miscellaneous office supplies). An optional e-Commerce Fulfilment Centre module is available at select outlets for online sellers. Services are delivered through more than 90 franchised retail centres across Malaysia.

Differentiator

Problem solved

Functional benefit

Brands

• VMBE (Virtual Mobile Assistant): Virtual Mobile Assistant service offering virtual PBX, fax-to-email, voice-to-email, web-to-SMS, and bulk SMS capabilities.

Products and services

• Courier Services Domestic and international shipping and parcel delivery services for consumers and businesses, connecting customers to multiple courier partners from a single retail location.
• Mailbox Services Professionally managed mailbox rental offering a real street address for business privacy, mail forwarding to any global destination, package and registered mail acceptance, and MailCheck call-in notification service.
• Packaging Solutions Sale of packing materials including corrugated boxes in 9 sizes, foam peanuts, bubble wrap, and packing foam, plus packing assistance and a volumetric weight calculator for shipping cost estimation.
• Document Services Complete print and copy services in black-and-white and colour, digital printing, business card printing, offset printing, scanning, binding, laminating, and paper supplies.
• VMBE (Virtual Mobile Assistant) Unified communications service providing a hosted DID personal/business number, virtual PBX with extension routing, fax-to-email and voice-to-email, Interactive Voice Response (IVR), web-to-SMS, and bulk SMS capabilities.
• Communication Services Internet-ready computer rental, domestic and international fax services (sending and receiving), and IDD cards and e-Pay reloads available in-store.
• MBE PUDO (Pick-Up, Drop-Off, Return Services) Pick-up, drop-off, and return point network for e-commerce logistics, with more than 70 centres nationwide open 7 days a week at prime locations.
• Drop Off Programs Authorized drop-off and self-collection programs for Lazada returns and Ninja Van parcels, simplifying e-commerce return and collection logistics at MBE outlets.
• Etc. (Office Supplies & Services) Miscellaneous office supplies and services including postage stamps, stationery, customised rubber stamps, desktop publishing, typing service, CD burning, and other ad-hoc office needs.
• e-Commerce Fulfilment Centre Warehousing, inventory tracking, handling and packing, and courier services for online sellers, available at selected MBE outlets with 24/7 security and weekly inventory updates.

Quantifiable outcome

• Mail forwarding to any part of the world with minimum RM150 credit
• +1 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

15 partnerships are on record, tiered core.

• UPScoreTechnology or IntegrationUPS is one of MBE's courier service partners. MBE centers serve as UPS drop-off points and shipping service locations, offering domestic and international UPS courier services to customers.
• NinjaVancoreTechnology or IntegrationNinjaVan partnership enables Ninja Collect self-collection service at selected MBE outlets. Customers can collect their parcels from participating MBE locations instead of waiting for home delivery.
• LazadacoreTechnology or IntegrationMBE is an authorized Lazada returns drop-off point. Lazada customers can return purchases through MBE outlets by completing the online returns form and dropping off items at nearest MBE location.
• FedExcoreTechnology or IntegrationFedEx is one of MBE's international courier service partners, providing global shipping capabilities from MBE centers.
• DHLcoreTechnology or IntegrationDHL and DHL eCommerce are courier service partners, offering international and domestic shipping services through MBE network.
• AramexcoreTechnology or IntegrationAramex is an international courier service partner providing global shipping options through MBE centers.
• Pos Malaysia (PosLaju)coreTechnology or IntegrationPos Malaysia and PosLaju are domestic courier service partners, offering local parcel delivery services throughout Malaysia.
• GDEXcoreTechnology or IntegrationGDEX (GD Express) is a domestic courier partner providing parcel delivery services through MBE network.
• City-Link ExpresscoreTechnology or IntegrationCity-Link Express is a courier service partner for domestic deliveries through MBE centers.
• SF ExpresscoreTechnology or IntegrationSF Express international courier service is available at select MBE outlets for global shipping.
• FLASH ExpresscoreTechnology or IntegrationFLASH Express is a courier partner providing domestic delivery services through MBE locations.
• Line Clear ExpresscoreTechnology or IntegrationLine Clear Express is a courier service partner for deliveries through MBE network.
• Shopee ExpresscoreTechnology or IntegrationShopee Express drop-off points are available at MBE outlets for Shopee sellers and buyers.
• EMScoreTechnology or IntegrationEMS (Express Mail Service) international postal service is available through MBE centers.
• ZaloracoreTechnology or IntegrationZalora returns drop-off service available at MBE outlets.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• The UPS Store: US-based franchise network of retail shipping, mailbox, printing, and business service centers affiliated with UPS. Closest direct global analogue to MBE Malaysia, combining courier drop-off with mailbox rental and document services in a retail franchise format.
• Mail Boxes Etc. (US/Global parent network): The global MBE franchise system that MBE Malaysia is part of. Operates the same multi-service mailbox, courier, packing, and printing franchise model across many countries; directly comparable as the originating brand of MBE Malaysia.
• PostNet: International franchise network offering shipping, mailbox rental, printing, and business services. Direct comparable to MBE Malaysia on the franchise retail service-center model, including PUDO and virtual mailbox offerings.
• Annex Brands (PostalAnnex / Pak Mail): Franchisor of PostalAnnex and Pak Mail retail shipping, mailbox, and printing service centers. Direct comparable as a multi-brand mailbox/shipping franchise consolidator with similar service offering to MBE Malaysia.
• Pak Mail Centers of America: US-based franchise chain providing shipping, packing, crating, mailbox, and printing services. Highly comparable service mix and franchise retail model to MBE Malaysia, including multi-carrier drop-off and mailbox rental.

Broad incumbents

• Aramex: Global courier and logistics company with strong Middle East and Asia presence. Comparable as both a carrier partner and as a broader courier operator that competes for international shipping customers at MBE counters.
• Pos Malaysia (PosLaju): Malaysia's national postal operator with the largest retail counter network in the country. Broad incumbent competitor for both mailbox and courier drop-off services, and a key partner of MBE Malaysia.

Regional players

• City-Link Express: Major Malaysian domestic courier with own branch network. Comparable as a Malaysia-based courier service provider whose drop-off and counter footprint competes with MBE centers for walk-in shipping customers.
• Skynet Worldwide Express (Malaysia): Malaysian domestic and international courier that operates its own drop-off and service center network. Comparable as a Malaysia-based multi-service courier/shipping access point competing for the same SMB shipping customers.
• GoPostal (Australia): Australian franchise chain of postal, shipping, and business service centers offering courier drop-off, mailbox rental, and printing. Comparable retail service-center model in a different geography.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/mail-boxes-etc-malaysia

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mail Boxes Etc. Malaysia