What City-Link Express does

City-Link Express is Malaysia's oldest courier and integrated logistics company, founded in 1979 by Dato David Tan and headquartered in Shah Alam, Selangor. The company offers door-to-door domestic and international courier services, air and sea freight forwarding (via the City-Link Sea & Air subsidiary), 3PL warehousing and e-fulfillment, ParcelGuard shipment insurance, and value-added services such as same-day delivery within the Klang Valley, frozen/cold-chain delivery, motorcycle courier (MOTOPX), bulk/pallet delivery, and direct inland trucking to Singapore, Thailand, and Brunei. It serves both B2B customers (banks, corporate accounts with dedicated mailroom management, e-commerce sellers integrated via API/EDI) and B2C consumers (prepaid document and parcel booklets, walk-in branches, mobile app). The company holds ISO 9001, ISO 14001, TAPA, GDPMD, and IATA dangerous goods certifications, and was certified by the Malaysian Book of Records in 2020 as the country's oldest courier. It operates wholly-owned subsidiaries in Singapore, Indonesia (Jakarta, Surabaya), Thailand, and Vietnam.

The underlying technology stack centers on a proprietary Online Shipment Creator (OSC) platform, a token-authenticated WebAPI (with 7-day access token validity), EDI integration with WooCommerce, Shopify, and Bizapp, and a real-time mobile application (E-Courier) with GPS-based shipment tracking and WhatsApp/email notifications. A fully automated sorting system at the SuperHub in Bandar Saujana Putra anchors domestic throughput, and a 5G-IoT cargo tracking proof-of-concept with U Mobile and Qualcomm (April 2026) demonstrated 90% faster location verification and 70% faster operational review. Distribution combines 100+ owned branches across Malaysia (including East Malaysia), an authorized agent and drop-in center network reaching rural and outskirt areas, marketplace presence on Shopee, Lazada, and TikTok, and an E-Shop for prepaid products and shipping materials.

The revenue model is primarily transaction-based (weight-based courier pricing with 18% fuel and 18% handling surcharges, plus 6% GST), complemented by managed services revenue from 3PL warehousing, usage-based ParcelGuard insurance (1% of invoice, RM5 minimum, RM30,000 maximum coverage), recurring corporate dispatch and mailroom management contracts, and one-time prepaid booklet sales. Customer segments are horizontally structured into Business & Corporate Accounts, Individual Consumers, Freight & Logistics, and E-Commerce Sellers, with no single disclosed dominant logo. The company is privately held by the founding family, led by CEO Ronald Tan (also President of AMEC since 2024), with no public revenue, funding history, or institutional investors disclosed in the available sources.

Name

City-Link Express

Legal name

City-Link Express (M) Sdn Bhd

Website

https://citylinkexpress.com

Company type

Private

Founded year

1979

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

City-Link Express, founded 1979, is Malaysia's oldest courier and integrated logistics company offering domestic and international delivery, air/sea freight, 3PL warehousing, and e-commerce API integration. It serves B2B and B2C customers across 100+ branches, authorized agents, digital platforms, and subsidiaries in five Southeast Asian markets.

Ownership category

akta.pro rank

Product category

Courier & Logistics Services

NAICS

Couriers and Express Delivery Services (4921), Local Messengers and Local Delivery (49221), Freight Transportation Arrangement (488510), Local Messengers and Local Delivery (4922)

SIC

Trucking & Courier Services (No Air) (4210), Air Courier Services (4513), Arrangement Of Transportation Of Freight & Cargo (4731)

akta.pro primary industry

Integrated Express Parcel Carriers (Air + Ground) (THABAEAB)

akta.pro secondary industries

International Express (Time-Definite Cross-Border) (TLAAABAB), Premium B2B Express & Scheduled Time-Window Delivery (TLAAABAE), Office Mailroom & Interoffice Shuttle (Corporate Campus Routes) (TLAAAEAC)

Keywords

• Domestic courier services
• International express delivery
• Freight forwarding services
• Warehousing and fulfillment
• Last-mile delivery

Headquarters

HQ city

Selangor

HQ country

Malaysia

HQ region

Asia

Offices10 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Operations, Personnel, Supply Chain, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Courier & Delivery Services: Core domestic and international courier services including door-to-door delivery, same-day delivery within Klang Valley, and express international logistics. Revenue generated through weight-based pricing with surcharges for fuel, handling, and GST.
2. Air & Sea Freight: Freight forwarding services including import/export, multi-modal transport, LCL/FCL sea freight, land transportation, custom brokerage, and consolidation services. Covers shipments up to 45kg for air freight to East Malaysia and overseas.
3. Warehousing & E-Fulfillment: 3PL warehousing and fulfillment services including receiving, storage, labeling, order processing, and distribution. Storage rental services also available at company warehouses.
4. ParcelGuard Insurance: Shipment protection insurance starting from RM5 per consignment, providing coverage up to RM30,000 for high-valued shipments from collection to delivery.
5. Prepaid Products & Shipping Materials: Prepaid document and parcel booklets sold through e-shop, branches, and third-party marketplaces (Shopee, Lazada, TikTok). Also includes shipping materials such as boxes, envelopes, and flyers.
6. Corporate Services: Dedicated dispatch services for banks and corporate clients, corporate mailroom management, and bulk delivery services at discounted rates.

Pricing tiers

Go-to-market motion4 records

Distribution channels7 records

Marketing channels7 records

Core offering

City-Link Express is a courier and integrated logistics provider that handles door-to-door domestic and international express delivery, air and sea freight forwarding, 3PL warehousing and fulfilment, and value-added services such as ParcelGuard insurance and same-day delivery. The company serves both B2B customers (corporate accounts, e-commerce sellers, banks) and B2C consumers through 100+ owned branches, authorized shipping centres, drop-in centres, an e-shop, and digital self-service platforms including a mobile app, Online Shipment Creator (OSC), and a developer WebAPI.

Product overview

City-Link Express operates as a comprehensive logistics and courier services company offering a multi-module platform for domestic and international shipping. The core offering includes Courier & Delivery Services (B2B/B2C door-to-door), Logistic & Supply Chain Management (warehousing), and Freight Services (Air & Sea). The platform is complemented by digital tools including the Mobile App, Online Shipment Creator (OSC), WebAPI, Ship With Us portal, Track Your Shipment, Rate Calculator, and E-Shop. Additional value-added services include ParcelGuard insurance, Same Day Delivery, Frozen Delivery, Bulk Delivery, Reverse Collection, Motorcycle Courier (MOTOPX), and international services to Singapore, Thailand, Brunei. The company also provides API-Application Integration and EDI for e-commerce platforms through WooCommerce and Shopify plugins.

Differentiator

Problem solved

Functional benefit

Brands

• ParcelGuard: Shipment protection and insurance coverage service starting from RM5 per consignment, protecting up to RM30,000.
• E-Courier

Products and services

• Courier & Delivery Service Door-to-door service catering for both B2B and B2C customers with domestic and international last-mile delivery capabilities.
• Logistic & Supply Chain Management (3PL Warehousing & Fulfilment) Complete warehousing solutions from receiving, storage, labeling, order processing up to distribution for businesses and e-commerce sellers.
• Freight Services (Air & Sea) Air, sea, and land freight forwarding including customs clearance, LCL/FCL sea freight, and consolidation; delivers shipments up to 45kg to East Malaysia and overseas destinations.
• ParcelGuard Shipment Protection
• Same Day Delivery (Klang Valley)
• International Courier Express
• Pre-paid Parcel & Document
• Corporate Mailroom Management
• Reverse Collection
• Bulk Delivery (Pallet)
• Direct Inland Trucking (Singapore, Thailand & Brunei)
• Frozen Delivery
• Storage Rental
• Motorcycle Courier (MOTOPX)
• City-Link Express Mobile App
• Online Shipment Creator (OSC)
• City-Link WebAPI & Digital Integration
• City-Link E-Shop
• Ship With Us (Online Booking Portal)

Quantifiable outcome

• 90% improvement in shipment location verification time during 5G-IoT cargo tracking trial
• +2 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability4 records

Feature5 records

Partnerships

Nine partnerships are on record, tiered strategic, technology provider, sustainability partnership, service partnership, core, marketplace partnership and integration partner.

• U Business (U Mobile)strategicTechnology or Integration · 20 April 2026City-Link Express participated in a 5G-IoT cargo tracking proof-of-concept trial with U Business (enterprise division of U Mobile) and Qualcomm. The trial demonstrated a 90% improvement in shipment location verification time and 70% reduction in operational review time for high-value air shipments across Malaysian airports.
• Qualcommtechnology providerTechnology or Integration · 20 April 2026Technology provider for positioning technology integrated into the 5G-IoT cargo tracking solution used in the proof-of-concept trial with City-Link Express and U Business.
• Weststar Maxussustainability partnershipStrategic or Co-development Partner · 1 April 2025Collaboration with Weststar Maxus to implement EV vehicles for sustainable and greener last-mile delivery operations.
• Xtra Deliveryservice partnershipStrategic or Co-development Partner · 1 June 2023Collaboration with Xtra Delivery for frozen and drop-in center services, enabling City-Link Express customers to ship 100% chilled and frozen items through selected branches.
• Major AirlinescoreStrategic or Co-development PartnerGlobal partnership with major airlines for air freight operations, enabling consolidation and charter services, IATA agent status for international cargo handling.
• Shopeemarketplace partnershipGTM or Marketing PartnerCollaboration agreements signed between Shopee and courier companies to coordinate parcel handling and improve network sharing across Malaysia, enhancing City-Link Express's e-commerce fulfillment capabilities.
• WooCommerceintegration partnerTechnology or IntegrationE-commerce platform integration enabling WooCommerce store owners to seamlessly connect with City-Link Express for shipment creation and tracking.
• Shopifyintegration partnerTechnology or IntegrationE-commerce platform integration enabling Shopify merchants to connect with City-Link Express services for automated shipping and tracking.
• Bizappintegration partnerTechnology or IntegrationIntegration with Bizapp platform for order management and shipping automation.

Scale indicators5 records

Recent moves17 records

Expansion highlights7 records

Broad incumbents

• Pos Malaysia: Malaysia's national postal service operator and the dominant legacy courier in Malaysia. Competes directly with City-Link across domestic and international parcel delivery, with a much larger branch network and government backing. Most directly comparable in terms of geographic coverage and service breadth within Malaysia.
• DHL Express (Malaysia): Global integrated express carrier operating in Malaysia, offering premium international and domestic time-definite delivery, supply chain, and freight services. Competes with City-Link on international express and B2B enterprise accounts as part of a global network.
• FedEx (Malaysia): Global integrator with significant Malaysia operations, competing in international and time-sensitive B2B express. Overlaps with City-Link's international express and high-value air freight business.

Direct peers

• J&T Express: Fast-growing regional courier operating across Southeast Asia, including Malaysia, Indonesia, Thailand, Vietnam, Singapore, and the Philippines. Backed by significant venture funding, J&T is a direct competitor in domestic and cross-border e-commerce parcel delivery, often competing on price.
• Ninja Van: Tech-first last-mile courier operating across Southeast Asia (Malaysia, Singapore, Indonesia, Vietnam, Thailand, Philippines). Strong e-commerce focus with digital platforms and tracking. Direct competitor for City-Link's B2C parcel and e-commerce fulfillment business across the same geographies.
• GDEX (GD Express Carrier): Malaysian-listed courier and logistics company providing domestic and international parcel delivery, freight forwarding, and e-fulfillment. Most directly comparable in scale, business model mix, and Malaysian market focus, and is publicly listed so offers a useful valuation benchmark.
• Skynet Worldwide Express (Malaysia): Malaysian courier company offering domestic and international express delivery, e-commerce logistics, and freight services. Direct domestic competitor in Malaysia with similar B2B and B2C parcel focus.

Regional players

• Aramex: Middle East-headquartered express and logistics company with Asia Pacific operations. Comparable in its mix of courier, freight forwarding, and supply chain services, though primarily serves a different geography (Middle East) while overlapping in Asia Pacific cross-border.
• Tiong Nam Logistics: Malaysian-listed integrated logistics provider offering warehousing, freight forwarding, and supply chain services. Comparable on the 3PL warehousing and freight forwarding dimensions of City-Link's business, particularly for B2B customers.

Emerging players

• Lalamove: On-demand intra-city delivery platform operating across Southeast Asia. Overlaps with City-Link's same-day Klang Valley delivery and MOTOPX motorcycle courier, but with a tech-first gig-economy model rather than owned fleet.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/citylinkmy
• YouTubeyoutube.com/@city-link-express907
• Facebookfacebook.com/CityLinkExpress
• LinkedInlinkedin.com/company/city-link-express
• Instagraminstagram.com/citylinkexpressmalaysia/?hl=en
• TikToktiktok.com/@citylinkexpress?lang=en

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City-Link Express