Malheur Council On Aging & Community Services

What Malheur Council On Aging & Community Services does

Malheur Council on Aging & Community Services (MCOACS) is a private non-profit organization founded in October 1975 in Ontario, Oregon, and designated as the Area Agency on Aging (AAA) for Malheur County. It serves seniors aged 60 and older, persons with disabilities, veterans, low-income residents, family caregivers, and the general public of Malheur County (Ontario, Nyssa, Vale, and surrounding areas). The organization operates two integrated service lines: (1) Senior Services, including congregate and home-delivered meals (Senior Meals, Meals on Wheels), the Oregon Project Independence (OPI) in-home support program, Family Caregiver Support, Options Counseling, and Information & Assistance via the Aging and Disability Resource Connection (ADRC); and (2) Transportation Services, operated under the SRT-Malheur Express brand, encompassing the Ontario Fixed Route, Ontario-Vale-Nyssa Commuter Route, ADA-compliant Snake River Access paratransit, general public Snake River Access PLUS door-to-door service, Non-Emergent Medical Transportation (NEMT) under a GOBHI contract, Veteran Rides, the Student Transit Pass Program, and regional intercity connections via POINT.

MCOACS has no proprietary technology stack; its "platform" is human service delivery through a transportation fleet, congregate meal sites, and case management. Revenue is financed through Federal Older Americans Act Title III allocations, State of Oregon OPI/OPI-M funding, Medicaid NEMT contracts via GOBHI, Statewide Transportation Improvement Fund (STIF) dollars, modest transportation fares, and charitable donations. The organization is governed as an independent 501(c)-style entity with no parent company, no PE/VC backing, no equity events, and no M&A history. Free services are provided to eligible seniors with suggested donation tiers ($3.50 per congregate meal, $17.50 weekly or $75.25 monthly for home-delivered meals, $25.00 per hour of in-home support) to supplement government funding.

The business model is structurally that of a government-contracted human services nonprofit in a low-density rural county: high concentration of funding from a small number of federal and state sources, dependence on regulatory designation (AAA status) as a barrier to entry, and modest commercial revenue from fares, contracts, and donations that represent a small share of total operating resources. Strategic posture is steady-state service delivery with incremental line-item additions (student passes, special-diet meals, regional bus connections) rather than expansion into adjacent markets.

Name

Malheur Council On Aging & Community Services

Legal name

Malheur Council on Aging and Community Services

Website

https://mcoacs.org

Company type

Private

Founded year

1975

Operating status

Operating

Headcount range

11–50 employees

Short description

Malheur Council on Aging & Community Services is a private non-profit founded in 1975, designated as the Area Agency on Aging for Malheur County, Oregon. It provides senior nutrition, in-home care, caregiver support, and multi-route public transportation through its SRT-Malheur Express brand.

Ownership category

akta.pro rank

Product category

Senior Services and Public Transportation

NAICS

Services for the Elderly and Persons with Disabilities (624120), Special Needs Transportation (485991), Community Food Services (62421)

SIC

Services-Social Services (8300), Transportation Services (4700), Services-Home Health Care Services (8082)

akta.pro primary industry

Elder Services & Aging Support (BPAGAEAF)

akta.pro secondary industries

Senior & Assisted-Living Demand-Responsive Transport (THAIAHAE), Caregiver/Family-Provided Transportation Coordination & Scheduling (HSABAOAI), Eating & Feeding Assistance (HSABABAE), Community Resources, Social Services & Transportation Coordination (HLADALAK)

Keywords

• Senior services
• Public transportation
• Paratransit services
• Congregate meals
• Caregiver support

Headquarters

HQ city

Ontario

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales

Revenue model

1. Government Funding (Federal Older Americans Act): Federal funding through the Older Americans Act provides core support for senior services programs including nutrition, in-home supports, and caregiver support services.
2. State of Oregon Funding: State funding through Oregon Project Independence (OPI) and OPI-M programs support in-home care and independence services for Oregon seniors.
3. Grants and Awards: Additional grant funding from various sources to supplement minimal government funding levels for programs and services.
4. Donations: Tax-deductible donations from local communities served, including one-time and ongoing contribution options for program support.
5. Transportation Fares: Modest fare revenue from public transportation services including fixed route, paratransit, commuter routes, and door-to-door services. Some services provided free to eligible riders.
6. Medicaid Transportation Contracts: Contract revenue from Greater Oregon Behavioral Health, Inc. (GOBHI) for Non-Emergent Medical Transportation services to eligible Oregon Medicaid participants.

Pricing tiers

Go-to-market motion1 record

Distribution channels8 records

Marketing channels5 records

Core offering

MCOACS delivers community-based senior services (nutrition, in-home support, caregiver respite, options counseling, and information/assistance) and public transportation services across Malheur County, Oregon through its SRT-Malheur Express brand, including fixed-route transit, ADA paratransit, commuter, door-to-door, non-emergent medical, veteran, and student transportation.

Product overview

Malheur Council on Aging & Community Services (MCOACS) is a private non-profit organization founded in October 1975, designated as the Area Agency on Aging (AAA) for Malheur County. The organization provides two main service categories: Senior Services and Transportation Services. Senior Services include congregate and home-delivered meals (Senior Meals, Meals on Wheels), in-home support programs (Oregon Project Independence, Family Caregiver Support), and information/counseling services (Options Counseling, ADRC). Transportation Services operate under the SRT-Malheur Express brand and include fixed route transit (Ontario Fixed Route), commuter routes (Ontario-Vale-Nyssa), paratransit (Snake River Access/ADA), general public demand response (Snake River Access PLUS), medical transportation (NEMT, Veteran Rides), student programs, and regional intercity bus connections (POINT). These services collectively support seniors, persons with disabilities, veterans, and the general public in Malheur County with accessible transportation and community support.

Differentiator

Problem solved

Functional benefit

Products and services

• Senior Meals (Congregate Meal Program) Congregate meal program providing nutritionally balanced meals at meal sites in Ontario, Nyssa, and Vale, offering seniors opportunities to connect with their community.
• Meals on Wheels Home-delivered meal service for seniors aged 60 and above, providing hot and frozen meals including special diet options to eligible homebound elders.
• Oregon Project Independence (OPI) State-funded program helping older adults maintain independence through in-home assistance including home care, personal care, home-delivered meals, and case management.
• Family Caregiver Support Program Program providing options counseling and financial support to family caregivers, including those caring for seniors, adults with disabilities, or relatives raising children.
• Options Counseling Counseling service helping seniors and family members identify needs and explore options for long-term care decisions.
• Information and Assistance (ADRC) Aging and Disability Resource Connection providing accurate, unbiased information on all aspects of aging or living with a disability, including assistance with social security, housing applications, and community referrals.
• Ontario Fixed Route Transit Fixed route public transportation within the City of Ontario, operating Monday-Friday and first Saturday of the month with ADA-accessible buses and tiered fare structure.
• Ontario-Vale-Nyssa Commuter Route Commuter service connecting Ontario, Nyssa, and Vale areas, open to the general public with morning and afternoon schedules on weekdays.
• Snake River Access (ADA Paratransit) ADA-compliant door-to-door paratransit service for persons with disabilities who cannot access fixed route service, limited to trips originating and ending within 3/4 mile of the Ontario Fixed Route.
• Snake River Access PLUS (Door-to-Door General Public) General public shared-ride door-to-door transportation service serving all of Malheur County with advance scheduling.
• Non-Emergent Medical Transportation (NEMT) Contracted door-to-door NEMT service for Oregon Medicaid eligible riders, coordinated through Greater Oregon Behavioral Health, Inc. (GOBHI) transportation brokerage.
• Veteran Rides Medical transportation services for Malheur County veterans to Boise VA Medical Center, VA Caldwell Clinic, and local appointments covered by VA benefits.
• Student Transit Pass Program Free transit passes for Malheur County high school students (grades 9-12) valid on fixed route and commuter services, funded through STIF.
• Ontario Senior Meal Site Transportation Transportation service for seniors to attend the Ontario meal site at no cost, with pickup beginning at 11:00 AM on Tuesdays and Thursdays.
• Regional Bus Services (POINT Intercity) Intercity bus connections via POINT providing daily Eastern Route service between Bend, Oregon and Ontario, Oregon, with ticketing at SRT ticket window.

Quantifiable outcome

• Reached 77 participants in June 2022 public survey for transportation needs assessment

Named customers5 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eleven partnerships are on record, tiered core and supporting.

• Greater Oregon Behavioral Health, Inc. (GOBHI)coreStrategic or Co-development PartnerContracted partner for Non-Emergent Medical Transportation (NEMT) services. GOBHI serves as the transportation brokerage for Oregon Medicaid, determining eligibility and scheduling rides. SRT-Malheur Express provides the actual transportation services under this contract.
• St. Alphonsus OntariosupportingStrategic or Co-development PartnerProvides special diet meals for Meals on Wheels participants who have special dietary needs such as low sodium diets or food intolerances/allergies.
• POINT Intercity Bus ServicesupportingChannel Partner/ Reseller/ DistributorProvides daily Eastern Route service between Bend, Oregon and Ontario, Oregon. SRT-Malheur Express serves as connection point at 842 SE 1st Ave., Ontario. Tickets available online or at SRT ticket window.
• Grant County People MoverssupportingChannel Partner/ Reseller/ DistributorFriday-only connection service providing transit to Vale Court House, connecting with SRT-Malheur Express Commuter Route.
• Snake River Transit IdahosupportingChannel Partner/ Reseller/ DistributorRegional transit connection providing service to Fruitland/Payette, Idaho. Connects with SRT-Malheur Express at Ontario Walmart stop.
• Aging and Disability Resource Connection (ADRC)coreStrategic or Co-development PartnerStatewide network serving as first point of contact for accurate, unbiased information on all aspects of aging or living with a disability. ADRC helpline (1-855-ORE-ADRC) refers individuals to MCOACS services.
• Malheur County Veterans OfficecoreStrategic or Co-development PartnerConducts eligibility screening for veterans seeking transportation services. Veterans must qualify through this office before accessing SRT-Malheur Express veteran medical transportation to VA facilities.
• Nyssa Senior CentercoreStrategic or Co-development PartnerCommunity partner providing space and hosting for senior congregate meal site. Located at 316 Good Ave., Nyssa, OR 97913. Serves meals Tuesdays and Thursdays 12:00pm-1:00pm.
• Vale Senior CentercoreStrategic or Co-development PartnerCommunity partner providing space and hosting for senior congregate meal site. Located at 100 Longfellow St. S., Vale, OR 97918. Serves meals Mondays and Wednesdays.
• Oregon Department of Human Services - Aging and People with Disabilities (APD)coreStrategic or Co-development PartnerState agency partner for OPI-M (Oregon Project Independence-Medicaid) program. Conducts assessments to determine eligibility and reviews income/finances for in-home care services.
• Malheur CountycoreStrategic or Co-development PartnerQualified Entity for Statewide Transportation Improvement Fund (STIF). County government works with MCOACS as STIF administrator to coordinate public transportation planning and funding for the region.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Mid-Columbia Council of Governments: Designated Area Agency on Aging for Hood River, Wasco, Sherman, and Gilliam counties in Oregon. Comparable AAA function, in-home supports, caregiver programs, and rural Oregon service environment.
• Coos County Area Transportation (CCAT): Rural Oregon transit provider operating deviated fixed routes, paratransit, and demand-response service in Coos County. Comparable rural geography, county-wide service model, and reliance on STIF/OAA-aligned funding streams.
• Tillamook County Transportation District: Small rural Oregon coastal transit district operating fixed route, paratransit, and deviated service. Highly comparable operating scale and rural Oregon geography to MCOACS's SRT-Malheur Express.
• Oregon Cascades West Council of Governments: Designated Area Agency on Aging for Linn, Benton, and Lincoln counties in Oregon. Operates Aging Services, in-home care, and caregiver support programs in the same Oregon policy and funding environment as MCOACS.
• Community Connection of Northeast Oregon: Community action agency serving multiple rural Oregon counties with aging, disability, transportation, and nutrition programs. Closely comparable scope to MCOACS's integrated senior services + transit model.
• Rogue Valley Transportation District: Public rural transit district serving Jackson County, Oregon, operating fixed-route, paratransit, and commuter services. Closely comparable to MCOACS's SRT-Malheur Express in service mix and rural Oregon operating context.

Broad incumbents

• Lane Transit District: Special district providing fixed-route and paratransit service in Lane County, Oregon. Larger and more urban than MCOACS but operates an analogous service mix (fixed route + ADA paratransit) within a single Oregon county.

Others

• Meals on Wheels America: National umbrella organization supporting local Meals on Wheels programs. MCOACS's home-delivered meal service is a local Meals on Wheels affiliate, making the national body an enabling peer in the funding, advocacy, and program-design ecosystem.

Regional players

• Yamhill Transit Area: Special transit district in Yamhill County, Oregon, operating fixed route, paratransit, and commuter service. Comparable service mix but serving a different, more suburban Oregon county than Malheur.

Emerging players

• Easterseals Oregon: State-affiliated nonprofit serving Oregon seniors and people with disabilities, including in-home supports, caregiver resources, and transportation. Adjacent mission and partial service overlap with MCOACS in senior/disability services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/malheur-council-on-aging-&-community-services

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Malheur Council On Aging & Community Services