Medgate Group

What Medgate Group does

Medgate Holding AG operates Europe's largest telemedicine center run by doctors, founded circa 2000 in Switzerland and majority-owned by the Otto Group of Hamburg. The company delivers remote medical consultations via its integrated digital health platform, accessible to patients 24/7 across Switzerland, Germany, and the Philippines. Clinical services span the full care pathway from prevention and acute medical care through chronic disease management to rehabilitation, supported by over 200 healthcare professionals within a 500+ total headcount.

The core product is the Medgate Telemedicine Platform, which enables video and phone consultations and is operated through country-specific websites (medgate.ch, medgate.de, medgate.ph). The portfolio is augmented by BetterDoc, a wholly-owned subsidiary providing medical second opinion and healthcare navigation services. Underlying technology includes a digital health care system designed for cross-jurisdictional operation, though specific technical architecture details (proprietary models, APIs, integrations) are not publicly disclosed.

Medgate operates a direct-to-consumer go-to-market model, monetizing telemedicine consultations with general patients, chronically ill patients, and B2C healthcare consumers. Pricing specifics are not publicly disclosed; revenue mechanics are described as subscription/recurring. The company is led by CEO Dr. med. Andy Fischer and CFO Lorenz Fitzi as Managing Partners, with a Board of Directors chaired by Dr. Marcus Ackermann. The mission explicitly commits to leveraging data, technology, and artificial intelligence along the care value chain, though no specific AI products are currently disclosed.

Name

Medgate Group

Legal name

Medgate Holding AG

Website

https://medgate.care

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

11–50 employees

Short description

Medgate operates Europe's largest doctor-run telemedicine center, delivering 24/7 remote medical consultations across Switzerland, Germany, and the Philippines. The company serves general and chronically ill patients along the full care pathway via its digital health platform and BetterDoc second-opinion service, and is majority-owned by Otto Group.

Ownership category

akta.pro rank

Product category

Telemedicine Services

NAICS

Offices of Physicians (62111), Offices of Physicians (except Mental Health Specialists) (621111)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)

akta.pro primary industry

Primary Care & General Medicine Virtual Care (HLALAAAA)

akta.pro secondary industries

Urgent Care & On-Demand Virtual Visits (HLALAAAB), 24/7 On-Demand Urgent Care Virtual Visit Platforms (HLALAJAA), Virtual Urgent Care & On-Demand Teletriage Services (HLAFADAJ)

Keywords

• Telemedicine services
• Digital healthcare
• Remote medical consultations
• Virtual doctor visits
• Digital health platform

Headquarters

HQ city

Allschwil

HQ country

Switzerland

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Telemedicine Services: Revenue generated from providing digital medical consultations and telemedicine services to patients. Services cover the full healthcare pathway including prevention, acute medical care, chronic disease management, and rehabilitation.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

Medgate operates Europe's largest doctor-led telemedicine center, providing remote medical consultations to patients 24/7 via its digital health platform. Services span the full treatment pathway from prevention and acute care to chronic disease management and rehabilitation, delivered by over 200 healthcare professionals across Switzerland, Germany, and the Philippines.

Product overview

Medgate Group operates as a digital health company offering a unified telemedicine platform that enables remote doctor consultations via video and phone. The core offering is the Medgate Telemedicine Platform, which treats patients along the entire care pathway from prevention through acute care to chronic disease management and rehabilitation. The group also includes BetterDoc, an acquired brand providing medical second opinion and healthcare navigation services. Group companies operate in Switzerland (medgate.ch), Germany (medgate.de), and the Philippines (medgate.ph).

Differentiator

Problem solved

Functional benefit

Brands

• BetterDoc: Healthcare service provider, listed as one of Medgate's group companies.

Products and services

• Medgate Telemedicine Platform

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

One partnership is on record.

• BetterDoccoreOthersBetterDoc is listed as one of Medgate's group companies, operating as part of the Medgate Group's portfolio of telemedicine and digital health services.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• Ada Health: Germany-based health technology company providing AI-driven symptom assessment and care navigation, often used as front door to telehealth services. Complementary to Medgate's triage-to-treatment pathway and serves overlapping European consumer audiences.
• Babylon Health: UK-headquartered digital health company providing AI-enabled triage alongside virtual consultations with clinicians. Comparable in combining technology and physician-led consultations, though currently in a restructured/limited operational state.

Broad incumbents

• Teladoc Health: Global incumbent in virtual care with broad portfolio including general telehealth, chronic care, and behavioral health. Operates a wider product footprint than Medgate but competes for the same direct-to-consumer and employer virtual-care demand.
• Doctor on Demand (Included Health): US-based incumbent virtual care platform serving consumers, employers, and health plans with 24/7 doctor visits. Comparable in model and 24/7 access positioning, though geographically separate from Medgate.

Direct peers

• Zava: UK/Germany-headquartered online clinic providing asynchronous and synchronous consultations with prescription delivery. Comparable D2C virtual care business operating in Germany, where Medgate also competes.
• Push Doctor: UK-based digital health provider delivering video GP consultations directly to consumers and via NHS partnerships. Comparable D2C doctor-led telemedicine model targeting the same consumer pain points as Medgate.
• Kry (Livi): Sweden-based digital healthcare provider offering app-based video consultations with employed clinicians across multiple European markets. Closely comparable business model — doctor-led, direct-to-consumer telemedicine — and a direct competitive threat in DACH and broader EU.
• Doctolib: France-headquartered digital health platform offering online appointment booking and increasingly teleconsultation across Europe. Directly comparable to Medgate as a consumer-facing virtual care provider operating in overlapping European geographies.
• DocMorris / Teleclinic: Germany-based telemedicine provider offering online doctor consultations and prescription services, owned by DocMorris. Direct head-to-head competitor in the German market where Medgate operates Medgate Germany.

Others

• Otto Group Health (i.e., parent health initiatives): Otto Group, Medgate's majority shareholder, operates broader retail and services businesses including healthcare-adjacent operations. Relevant as parent/investor and distribution channel rather than as a direct clinical peer.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/medgate-corporate

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Medgate Group