Mediation Hertfordshire

What Mediation Hertfordshire does

Mediation Hertfordshire is a not-for-profit organisation founded in 1998, registered under the Co-operative and Community Benefit Societies Act 2014 (registration number 28695R), operating from Hemel Hempstead and delivering mediation and conflict resolution services countywide across Hertfordshire, England. The organisation provides six core service lines: Community Mediation (neighbour disputes, noise, anti-social behaviour), Family Mediation (separation, child contact, intergenerational conflict), Workplace Mediation, Schools Mediation (including a Peer Mediation Programme), Conflict Coaching for individuals unable to proceed to joint mediation, and Training. Service delivery is built on a co-mediation model using a corps of more than 40 trained volunteer mediators drawn from diverse Hertfordshire professional backgrounds, supported by shuttle mediation capability and DBS-checked personnel.

The business model is grant-funded: over 95% of mediations are provided free to parties, with revenue derived from local authorities (Dacorum Borough Council, East Herts District Council, Hertfordshire County Council), social landlords (Clarion Housing Group, B3 Living, First Garden Cities Homes, Hightown, Thrive Homes), the NHS via Herts Valleys CCG, the Hertfordshire Police and Crime Commissioner, charitable trusts (The Tudor Trust, Quercus Fund, Hertfordshire Community Foundation), and the National Lottery / Postcode Lottery. A small residual fixed-fee mediation stream applies only to rare unfunded cases. Distribution operates through self-referral (online forms), third-party professional referrals (housing officers, social workers, NHS staff), and formal partnerships with housing associations and councils.

The organisation reports an 85% success rate in reaching verbal or written agreement following joint mediation and a 91% rate of joint mediation meetings producing agreement. It has been recognised with The Queen's Award for Voluntary Service (2018) and consecutive National Mediation Provider of the Year awards (2022, 2023). Leadership comprises CEO Victoria Harris and Chair of Trustees Duncan Jarrett OBE. Strategic positioning is reinforced by the published research report 'Transforming Community Conflict' (2021) and a partnership with the University of Hertfordshire Law School exploring Law Clinic collaboration.

Name

Mediation Hertfordshire

Legal name

Mediation Hertfordshire

Website

https://mediationherts.org.uk

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

11–50 employees

Short description

Mediation Hertfordshire is a not-for-profit founded in 1998 that delivers volunteer-mediated community, family, workplace, and schools conflict resolution services across Hertfordshire, England, with over 95% of cases provided free via grants from local councils, housing associations, NHS, and charitable trusts.

Ownership category

akta.pro rank

Product category

Mediation and Conflict Resolution Services

NAICS

Other Individual and Family Services (624190), Child and Youth Services (62411)

SIC

Services-Social Services (8300)

akta.pro primary industry

Legal Aid & Client Advocacy Services (BPAGAEAM)

akta.pro secondary industries

Peer Mediation, Conflict Resolution & Prosocial Playground Programs (Early Years) (EDACAOAJ), School Counseling Services (Individual & Group) (EDAKAMAB)

Keywords

• Community mediation services
• Family conflict mediation
• Workplace dispute resolution
• School peer mediation
• Conflict coaching training

Headquarters

HQ city

Hemel Hempstead

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Grant and Funding Revenue: Receives funding from local authorities, social landlords, Police and Crime Commissioner, charitable trusts, and National Lottery to provide free mediation services. Over 95% of mediations are funded.
2. Fixed Fee Mediation: In rare cases where disputes are not covered by funding, a cost-effective fixed fee mediation is offered, often split equally between parties.
3. Donations: Accepts donations from public to support work helping those experiencing conflict. Registered under Co-operative and Community Benefit Societies Act 2014.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels8 records

Core offering

Mediation Hertfordshire provides independent, impartial mediation and conflict resolution services across community, family, workplace, and school settings, supported by conflict coaching and training. Services are delivered by more than 40 trained volunteer mediators using co-mediation and shuttle mediation methods. Over 95% of mediations are provided free to parties through grant funding from local authorities, social landlords, charitable trusts, NHS commissioners, and lottery funders, with a fixed-fee option used in rare unfunded cases.

Product overview

Mediation Hertfordshire is a not-for-profit organisation offering a portfolio of mediation and conflict resolution services. The core offerings include Community Mediation, Family Mediation, Workplace Mediation, and Schools Mediation, which are supported by Conflict Coaching for individuals who cannot proceed to joint mediation. The organisation also provides Training services for organisations and schools. The service is delivered by a team of over 40 trained volunteer mediators and is largely funded through local authorities, social landlords, and charitable trusts, with over 95% of mediations provided free to parties.

Differentiator

Problem solved

Functional benefit

Products and services

• Community Mediation

Quantifiable outcome

• 85% success rate in reaching verbal or written agreement following joint mediation meeting
• +3 more outcomes

Named customers10 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Ten partnerships are on record, tiered core and supporting.

• First Garden Cities HomescoreChannel Partner/ Reseller/ DistributorCurrent funder and supporter, providing referrals for tenants experiencing conflict.
• B3 LivingcoreChannel Partner/ Reseller/ DistributorCurrent funder and supporter, housing association providing tenant referrals.
• Clarion Housing GroupcoreChannel Partner/ Reseller/ DistributorCurrent funder and supporter, housing association providing tenant referrals.
• Dacorum Borough CouncilcoreChannel Partner/ Reseller/ DistributorCurrent funder and supporter hosting networking events and providing referrals for Dacorum residents.
• Hertfordshire County CouncilcoreChannel Partner/ Reseller/ DistributorWorking together to promote family mediation service, participation in 'Better Relationships Better Parenting' steering group.
• HightowncoreChannel Partner/ Reseller/ DistributorHousing association partner providing referrals for Hightown tenants in Hemel Hempstead.
• Relate London North West and HertfordshiresupportingStrategic or Co-development PartnerPresented workshop on Inter-generational Mediation at Relate's annual conference in Bushey.
• University of HertfordshiresupportingStrategic or Co-development PartnerLaunched 'Transforming Community Conflict' report at University. Discussing partnership working with Law School for Law Clinic collaboration.
• Age UK DacorumsupportingStrategic or Co-development PartnerVoluntary sector partner working to reduce social isolation, invited Mediation Herts to AGM.
• Thrive HomescoreChannel Partner/ Reseller/ DistributorHousing association partner in Croxley Green, received Referrers Awareness Training.

Scale indicators7 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• Citizens Advice: The UK's largest advice charity, providing free, confidential advice across consumer, debt, benefits and neighbour-dispute issues. Comparable to Mediation Hertfordshire as a broader social-service and advice provider that addresses community-level conflicts.
• Resolution: Membership organisation of over 6,500 family lawyers and professionals committed to non-confrontational resolution of family disputes, including mediation. Comparable as a sector body promoting mediation, though operating through lawyer membership rather than direct delivery.
• Centre for Effective Dispute Resolution (CEDR): Leading UK ADR organisation providing commercial mediation, training and conflict resolution services. Comparable in core mediation delivery but focused primarily on commercial rather than community disputes.

Direct peers

• ACAS: Statutory Advisory, Conciliation and Arbitration Service providing workplace dispute resolution, individual conciliation and mediation. Directly comparable to Mediation Hertfordshire's workplace mediation service, though operating at national scale.
• Relate: The UK's largest relationship support charity, offering counselling, family mediation and sex therapy across multiple regional centres. Directly comparable to Mediation Hertfordshire's family mediation and relationship support services; Mediation Hertfordshire has even partnered with its local Relate branch on inter-generational mediation.
• ADR Group: UK-based provider of mediation, conflict resolution and ADR services across commercial, workplace and civil disputes. Directly comparable to Mediation Hertfordshire's core mediation and conflict resolution delivery model.
• National Family Mediation (NFM): UK charity specialising in family mediation services for separation, divorce and child contact disputes. Directly comparable to Mediation Hertfordshire's family mediation offering in scope and target clients.

Others

• Restorative Justice Council: UK membership body setting standards and promoting restorative practices across criminal justice, schools and communities. Comparable as an adjacent sector organisation promoting conflict-resolution practices that overlap with Mediation Hertfordshire's school and community work.
• Place2Be: UK children's mental health charity providing school-based counselling and emotional support. Adjacent to Mediation Hertfordshire's Schools Mediation and Peer Mediation Programme as a school-based wellbeing provider.
• LawWorks: UK charity connecting volunteer lawyers with people in need of legal advice, including support for mediation and dispute resolution. Comparable as a sector support organisation, though focused on pro bono legal aid rather than direct mediation delivery.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/Mediation_Herts
• Facebookfacebook.com/Mediation-Hertfordshire-196950056983518
• LinkedInlinkedin.com/company/mediation-hertfordshire-limited

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mediation Hertfordshire