Medical Solutions

What Medical Solutions does

Medical Solutions is a UK-headquartered company founded in 1998 and based in Bracknell, Berkshire. Its primary commercial identity is the HealthHero platform, which the company positions as Europe's largest digital-first clinic, claiming to have served more than 30 million patients across Europe through telehealth and digital health services. The firmographic profile indicates a lean corporate entity at 6 employees, while the HealthHero brand operates at a self-described pan-European scale — a structural inconsistency that suggests Medical Solutions may function as a holding, licensing, or regional operating entity within a broader HealthHero group, though no parent-subsidiary relationships are explicitly disclosed in the source data.

The company's core product is HealthHero, a digital-first clinic offering remote clinical consultations and digital health services to patients. The underlying platform architecture, technical stack, and clinical workflow design are not described in the available source material. The business model centers on digital-first healthcare delivery, but specific revenue mechanics, pricing models (subscription, per-consultation, B2B contracts, insurance integration, or employer-sponsored access), customer segment mix (B2C vs. B2B vs. insurer-sponsored), and go-to-market channels are not disclosed. No certifications, regulatory approvals (e.g., CQC registration equivalents across European jurisdictions), compliance frameworks, or clinical governance details are documented.

Source material is sparse and weighted toward marketing positioning rather than operational or financial disclosure. There is no information on funding history, investor base, leadership team composition, mergers and acquisitions, or competitive wins/losses. The scale claim of 30M+ customers served is undated and cumulative, with no segmentation by geography, use case, or time period. Investors should treat the available data as a thin, brand-led snapshot rather than a fully disclosed investment-grade profile.

Name

Medical Solutions

Website

https://medicalsolutions-uk.com

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Medical Solutions, founded in 1998 and based in Bracknell, UK, operates HealthHero, a digital-first clinic offering telehealth and digital health services across Europe. The company claims to serve 30M+ customers as Europe's largest digital-first clinic.

Ownership category

akta.pro rank

Product category

Digital Health Services

NAICS

Offices of Physicians (62111), Offices of Physicians (except Mental Health Specialists) (621111)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)

akta.pro primary industry

Primary Care & General Medicine Virtual Care (HLALAAAA)

akta.pro secondary industries

Healthcare On‑Demand Platforms (Telehealth, Home Care, Nursing) (BPAMAHAH), Care Navigation, Referral & Digital Front Door Platforms (HLALABAH)

Keywords

• Digital health services
• Telehealth consultations
• Virtual clinic services
• Online healthcare delivery
• Remote patient care

GTM type

B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Core offering

Medical Solutions operates HealthHero, a digital-first clinic platform providing telehealth and digital health services to over 30 million patients across Europe. The platform delivers healthcare consultations and digital health solutions online, positioning itself as Europe's largest digital-first clinic by customer reach.

Differentiator

Problem solved

Functional benefit

Products and services

• HealthHero

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators1 record

Recent moves2 records

Expansion highlights3 records

Direct peers

• Kry (Livi): Kry/Livi is a European digital-first GP and primary care provider operating across multiple EU markets (UK, Sweden, France, Germany). It is one of the closest direct competitors to HealthHero in terms of digital-first clinic model and cross-European footprint.
• Doctor Care Anywhere: Doctor Care Anywhere is a UK-based telehealth provider offering video GP consultations, primarily through employer and insurer channels. It competes head-to-head with HealthHero in the employer-sponsored virtual primary care segment.
• Babylon Health: Babylon Health was a major UK-headquartered digital-first primary care provider offering AI-assisted triage and virtual GP services. It is a direct peer in the digital-first clinic category, though it entered administration in 2023 — illustrating the volatility of the category.
• Zava: Zava is a European online doctor and digital clinic operating across the UK, Germany, France, and Ireland, offering remote consultations and prescriptions. Its cross-European digital clinic model is closely comparable to HealthHero's.
• Push Doctor: Push Doctor is a UK-based digital-first GP service offering video consultations and on-demand primary care. It competes directly with HealthHero in the UK market for consumer and employer-sponsored virtual primary care.
• Livi (as part of Kry): Livi is the UK brand of Kry, offering NHS and private digital GP appointments via app and video. It is a direct competitor in the UK digital-first primary care segment.

Broad incumbents

• Doctolib: Doctolib is the dominant European telehealth and practice-management platform, primarily in France and Germany. It serves a broader use case (appointment booking + video consultations) but overlaps directly with HealthHero in virtual primary care delivery.
• Teladoc Health: Teladoc is a global incumbent in virtual care, offering telehealth across primary care, mental health, and specialty conditions. As a broad incumbent, it competes with HealthHero at the global/employer-sponsored end of the digital primary care market.

Emerging players

• Ada Health: Ada Health is a European digital health company offering AI-powered symptom assessment and care navigation. While not a direct clinical service provider, it overlaps with HealthHero on the digital front door / triage layer of the care journey.
• Oakley Health: Oakley Health is an emerging UK-based digital health provider offering online consultations and prescriptions. It is a smaller, emerging competitor in the UK digital clinic space intersecting with HealthHero's service offering.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights4 records

Customer concentration

• LinkedInlinkedin.com/company/medical-solutions-uk-ltd

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Medical Solutions