MemberNova

What MemberNova does

MemberNova, operated by Infotech Business Centre Inc., is a Canadian cloud-based membership management software company headquartered in Oakville, Ontario and founded in 2002. The company provides an integrated SaaS platform purpose-built for membership-based organizations — including professional associations, trade associations, chapter-based organizations, non-profits, and chambers of commerce — and serves nearly 5,000 customer organizations processing data on more than one million individuals. Its core product combines member management, multi-chapter hierarchical administration, event registration and ticketing, dues and eCommerce (with auto-renewals and recurring billing), email campaigns, a drag-and-drop website builder, community/forum functionality, and real-time analytics within a single platform hosted on Microsoft Azure infrastructure and protected by CloudFlare, with proprietary workflow automation (SmartAutomation) and intelligent segmentation (Smart Search/List Builder).

The platform integrates with Stripe, PayPal, and Authorize.net for payments; Sendgrid and MailJet for email delivery; Zoom for virtual events; and Atlassian and DeskPro for support operations. MemberNova generates revenue primarily through annual subscription fees scaled to active member counts, supplemented by setup fees at onboarding, with quote-based pricing (no public list price) in USD for international customers and CAD for Canadian customers plus applicable taxes. Distribution is direct and consultative via the company website's demo-request funnel, supported by content marketing (blog, newsletter, webinars, eBooks) and a 24/7 self-service knowledgebase; the company is GDPR-compliant and offers EU Standard Contractual Clauses for data transfers to support international expansion. The company is privately held and bootstrapped, with no disclosed funding rounds, acquisitions, or external investors.

Name

MemberNova

Legal name

Infotech Business Centre Inc.

Website

https://membernova.com

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

1–10 employees

Short description

MemberNova is a Canadian SaaS company that provides an integrated cloud-based membership management platform for professional, trade, chapter-based, and non-profit organizations, serving nearly 5,000 customers with modules for member data, events, dues, email, websites, and analytics on Microsoft Azure.

Ownership category

akta.pro rank

Product category

Association Management Software

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Community Hosting & Membership Platforms (MPACAJAF)

akta.pro secondary industry

Conference & Trade Show Registration Platforms (THAHAFAB)

Keywords

• Membership management software
• Association management platform
• Multi-chapter software
• Member engagement tools
• Event registration software

Headquarters

HQ city

Oakville

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Subscription Software Licenses: Annual subscription fees based on membership count (active members, honorary members, users, and contacts). Setup fees charged at onboarding based on organization size. Monthly rates available for terms under 12 months at higher rates. The subscription model includes access to all platform modules, support, and regular product updates.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels6 records

Core offering

MemberNova is a cloud-based membership management SaaS platform that provides membership organizations (professional associations, trade associations, chapter-based organizations, non-profits, and chambers of commerce) with an integrated suite for member database management, member self-service portals, multi-chapter hierarchy management, event registration and ticketing, dues/invoicing/eCommerce, email campaign management, drag-and-drop website building, community forums, and real-time analytics. The platform automates onboarding, renewals, and targeted member communications via its SmartAutomation engine and is sold through annual subscriptions with pricing scaled by active member and contact counts.

Product overview

MemberNova is a unified membership success platform combining association membership software with integrated modules for member management, event registration, dues/eCommerce, email campaigns, website CMS, and community engagement. The core platform is supplemented by add-on modules including member directory, multi-chapter management, SmartAutomation for workflow automation, and analytics/reporting. Solution areas cover membership growth, member engagement, and digital strategy. All components operate within a single centralized membership platform designed for professional, trade, and chapter-based organizations.

Differentiator

Problem solved

Functional benefit

Products and services

• Association Membership Software Cloud-based membership management platform providing member database, profiles, renewal automation, and self-service portals for professional associations, trade associations, and chapter-based organizations. Supports multi-level chapter hierarchies with roll-up reporting.

Quantifiable outcome

• Better member retention through improved engagement
• +2 more outcomes

Named customers1 record

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

Feature9 records

Partnerships

Eight partnerships are on record, tiered core and flagship.

• Microsoft AzurecoreTechnology or IntegrationPrimary cloud infrastructure provider for MemberNova's platform. Handles data storage, application infrastructure, and services. Microsoft Azure provides the underlying infrastructure for the membership management platform, ensuring scalability and reliability.
• CloudFlarecoreTechnology or IntegrationNetwork service provider for MemberNova's public websites including HTTPS support and DDoS protection. Ensures website security and performance.
• MicrosoftflagshipTechnology or IntegrationMicrosoft Partner Network member. Microsoft Partner Network Impact Awards winner in 2015 and 2017. Provides cloud infrastructure and partner ecosystem benefits.
• StripecoreTechnology or IntegrationPayment processing platform for e-commerce transactions, membership dues, and event registrations. Handles payment processing, subscription billing, and invoicing.
• PayPalcoreTechnology or IntegrationPayment processing alternative for membership dues and event registrations. Provides additional payment options for members.
• Authorize.netcoreTechnology or IntegrationPayment gateway for processing credit card transactions for membership dues and event registrations.
• SendgridcoreTechnology or IntegrationEmail delivery and statistics service for all outgoing platform messages. Passes first name, last name, and email address, retaining data for 7 days. Ensures high email deliverability.
• MailJetcoreTechnology or IntegrationEmail delivery and statistics service for outgoing messages. Alternative email service provider for platform communications.

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• MemberPlanet: Direct competitor offering membership management, events, dues, and communications for associations, groups, and clubs. Competes for similar small-to-mid market segment with comparable feature set.
• Glue Up: Direct competitor providing membership, event, CRM, and community software for associations and chambers. Targets similar mid-market association segment with comparable integrated platform offering.
• ClubExpress: Direct competitor in membership management for clubs and associations, offering member database, events, website, and dues features comparable to MemberNova's integrated platform.
• Wild Apricot: Direct competitor in membership management software for small-to-mid associations and nonprofits. Competes head-to-head with MemberNova on member management, event registration, dues, and website features for chapter-based organizations.
• GrowthZone: Direct competitor offering association management software focused on chambers of commerce and membership organizations. Competes with MemberNova on member management, events, and dues for chapter-based groups.
• MemberClicks: Direct competitor offering an all-in-one membership management platform for associations, with member databases, event management, email marketing, and website CMS — closely overlapping MemberNova's product breadth.
• iMIS (Advanced Solutions International): Established direct peer providing association management software (Engagement Management System) for professional and trade associations. Larger incumbent competing for the same mid-market and enterprise association segment.

Emerging players

• CiviCRM: Open-source CRM/membership platform widely used by nonprofits and associations. Competes on cost (free) and customization for budget-constrained organizations that might otherwise consider MemberNova.

Broad incumbents

• Salesforce Nonprofit Cloud / NPSP: Broad incumbent CRM platform with nonprofit-specific edition serving associations and nonprofits. Larger, more capital-backed alternative that competes for the same end customers with broader CRM/automation capabilities.
• Microsoft Cloud for Nonprofits: Broad incumbent offering nonprofit/association solutions layered on Dynamics 365 and Microsoft 365. Already a strategic Microsoft Partner Network member — competes as platform alternative for mid-market and enterprise associations.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/membernova
• Facebookfacebook.com/membernova
• LinkedInlinkedin.com/company/membernova

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MemberNova