Membership Plus

What Membership Plus does

Membership Plus is a UK-based membership communications specialist providing design, print, fulfilment, and hybrid mail services to membership-based organisations. Founded in 2002 and headquartered in Herne Bay, Kent, the company operates as a trading division of Integrity Communications Group, which it joined in 2018 and which employs over 400 people across nine UK sites with annual turnover exceeding £60m. Core offerings include bespoke new membership packs, renewal programmes with segmentation, lapsed-member re-activation, and Clarity Mail, a hybrid mail system that lets clients securely submit desktop documents for encrypted print, enclosing, and mailing at production rates with volume postal discounts. Additional services span environmental packs (carbon-neutral papers, water-soluble labels, starch seals), digital membership cards, design consultation, and ongoing programme reviews with strategic consultation.

The company serves a concentrated vertical set of membership organisations — charities, trade associations, professional bodies, unions, sports governing bodies, and arts/cultural institutions — with a logo portfolio including NHS England, British Museum, National Gallery, Royal Opera House, Kew Gardens, Natural History Museum, Imperial War Museums, BAFTA, Eden Project, British Canoeing, Cycling UK, FSB, NAHT, and YHA. The go-to-market is direct sales-led through named account managers (Becky Finch, Head of Client Services; Katie Finch, Head of Customer Relations), supported by content marketing, organic SEO, and YouTube case studies. Revenue is generated through professional services (design and project fees), transactional pricing (per item processed via Clarity Mail), and recurring subscription/consulting arrangements (ongoing programme reviews and segmentation advice). Pricing is quote-based and not publicly disclosed.

The competitive position rests on domain specialisation in membership processes, ISO 9001:2015-accredited hand-fulfilment capability, and ICG's economies of scale on print and postage. The business has 10 direct employees whose headcount is reported as part of the larger 400+ group. No AI/ML capabilities, external funding rounds, or M&A activity are disclosed in the source data.

Name

Membership Plus

Legal name

Membership Plus

Website

https://membership-plus.co.uk

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

1–10 employees

Short description

Membership Plus is a UK-based membership communications specialist providing design, print, hybrid mail (Clarity Mail), and fulfilment services to charities, associations, unions, sports bodies, and arts organisations, operating as a trading division of Integrity Communications Group.

Ownership category

akta.pro rank

Product category

Membership Communications & Print Fulfilment

NAICS

Direct Mail Advertising (54186), Direct Mail Advertising (541860)

SIC

Services-Direct Mail Advertising Services (7331), Services-Mailing, Reproduction, Commercial Art & Photography (7330)

akta.pro primary industry

Mailing, Inserting & Distribution Services (Addressing, Direct Mail, Kitting) (MPAJALAH)

akta.pro secondary industries

Print‑to‑Mail & Distribution Services (Fulfillment, Kitting, Direct Mail to Students) (EDAEAJAH), Memberships, Clubs & Loyalty Subscriptions (CRAFAIAE)

Keywords

• Membership communications
• Hybrid mail solutions
• Print fulfilment services
• Membership pack design
• Renewal programme management

Headquarters

HQ city

Herne Bay

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Infrastructure

Revenue model

1. Print, Design & Fulfilment Services: Membership Plus generates revenue through providing bespoke design, print and hand/automated fulfilment of membership packs, new member materials, renewal packs, and environmental mail packaging. Revenue is derived from project-based fees, volume-based pricing and ongoing retainer arrangements with membership organisations.
2. Mailing Services & Clarity Mail: Hybrid mail management system processing high daily mail volumes at production rates with volume postal discounts. No setup or licence fees; charged per item or volume of mail processed.
3. Membership Programme Review & Consulting: Ongoing partnership-based consulting services including regular programme reviews, data segmentation advice, and cross-selling of additional products and services to existing client base.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Membership Plus designs, prints, and fulfils bespoke membership packs, renewal programmes, and mailing campaigns for membership-based organisations (charities, associations, unions, sports bodies, arts and cultural institutions). Its core service is an end-to-end membership communications workflow combining creative design, in-house print, hand and automated fulfilment, and its proprietary Clarity Mail hybrid mail platform, which securely receives desktop documents via encrypted file transfer for production-scale printing, enclosing, and mailing at volume postal discounts.

Product overview

Membership Plus is a membership, print and mailing solutions provider operating as a trading division of Integrity Communications Group. The company offers a unified service portfolio centered around membership management solutions including: New Membership Packs (bespoke pack design and fulfilment), Renewal Programmes (member retention with segmentation), Design/Print/Mailing Solutions (strategic renewals with lapsed re-activation), and Clarity Mail (hybrid mail management system for outsourced desktop mail). Additional services encompass Environmental Packs (eco-friendly options), Digital Membership Cards, Design Consultation, and Promotional Products. The core value proposition is an integrated approach combining print, mailing, and digital communication services for membership-based organisations.

Differentiator

Problem solved

Functional benefit

Products and services

• Membership Programme Review Ongoing partnership-based service providing regular reviews of a client's membership programme, demonstrating solutions used by other membership organisations and identifying additional products and services that can fulfil the client's requirements. For UK membership organisations.
• Design, Print & Mailing Solutions Strategic renewals solution covering concept design, print, and ongoing mailing services on either a fixed annual or rolling monthly programme, with built-in lapsed member re-activation and membership enquiry conversion, designed to increase membership retention and recruitment for clients.
• New Membership Packs Bespoke design and production of new membership packs for charities, associations and unions, accommodating messaging, brand identity, and combining all aspects into a usable format while factoring in ease, cost of production, fulfilment, and postage, with hand processing by the internal fulfilment team.
• Renewal Programmes Member retention programmes that make members feel valued through targeted messaging, gift aid acknowledgement, and data-driven segmentation for specific groups such as first-year renewing members.
• Environmental Packs Eco-friendly mailing pack solutions including thick paper membership cards, water-soluble labels, starch seals and films, carbon-neutral papers certified by World Land Trust or Carbon Capture, and disposal information labelling advice to reduce member queries.
• Clarity Mail Hybrid mail management system that lets clients outsource their desktop mail through encrypted file transfer; Membership Plus handles printing, enclosing, and mailing at production print rates with volume postal discounts, with no setup or licence fees and usage from one letter to several thousand.
• Digital Membership Cards Digital membership card issuance solution providing members with a dynamic platform to connect, collaborate, and stay informed, integrated with automated email campaigns and push notifications as part of the company's hybrid mail and digital communications offering.
• Design Consultation Services Professional consultation services providing design strategy and brand presence guidance to support member engagement, delivered as part of the company's comprehensive communication solutions for membership organisations.
• Promotional Products Delivery of promotional products bundled into the company's comprehensive communication solutions for membership customers.

Quantifiable outcome

• Increased membership retention and recruitment for clients through strategic renewal solutions including lapsed re-activation and membership enquiry conversion.
• +2 more outcomes

Named customers17 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Two partnerships are on record, tiered core and minor.

• Integrity Communications Group (Integrity Print group)coreStrategic or Co-development Partner · 1 January 2018In 2018, Membership Plus became part of the Integrity Print group. The group employs over 400 people across nine sites in the UK with an annual turnover exceeding £60m. Integrity Communications Group provides a complete range of business-critical print services. Membership Plus operates as a trading division under the Communications Division of ICG, with access to sister brands including Integrity Connect (software), TriPartum (data-driven documents), GPS (social housing), Parking & Secure Documents, and the Security Print division (A1 Security Print, Orion Print).
• ALVA (Association of Leading Visitor Attractions)minorGTM or Marketing PartnerMembership Plus works with many ALVA members and references this as an endorsement of its client portfolio quality. ALVA is a UK association whose members include many of the UK's leading visitor attractions including museums, galleries, and gardens.

Scale indicators3 records

Recent moves6 records

Expansion highlights7 records

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Customer concentration

• LinkedInlinkedin.com/company/membership-plus

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Membership Plus