Integrity Communications Group

What Integrity Communications Group does

Integrity Communications Group (ICG) is a privately held UK print and communications business headquartered in Midsomer Norton near Bath, describing itself as a £70m operation. The Group is organised around four divisions - Communications, Labels, Security Print, and Print - operated through 13 wholly owned subsidiary brands including Integrity Connect, Integrity Print, TriPartum, Alliance Labels, Labels Plus, Labels Zoo, A1 Security Print, Orion Print, PSD (Parking and Secure Documents), Membership Plus, GPS, Charity Resource, and Secure Vouchers. Customers span housing associations and local authorities (80+), financial institutions (Lloyds Bank, Barclaycard), NHS, retailers (Asda, Tesco, Specsavers), pharmaceutical (Pfizer), events (Formula 1, Milan Winter Olympics, Paris Olympics), charities (Macmillan, Hospiscare, Blue Cross), and international governments (Somaliland, Libya, DRC).

The Group operates three geographically separated production facilities, including a 17-acre primary site with dual server room architecture and segregated production environments. Production capabilities include litho web printing, flexo and digital label manufacturing, intaglio, silk screen, inkjet, and high-speed enclosing lines. The technology platform is API-first, anchored by Clarity Connect (hybrid mail with SSO, automated routing, real-time tracking, postage optimisation via Downstream Access, and Mail Mark), Clarity Portal, ICG Smart Vault, and bespoke software developed through TriPartum. Accreditations include ISO9001, ISO14001, ISO27001, Cyber Essentials Plus, and BRC AA.

ICG generates revenue through enterprise B2B contracts in print services, security print, labels, and managed customer communications. Pricing is quote-based and not publicly disclosed, with the Communications and Operational Print streams positioned as managed services and the Print, Security Print, and Labels streams as one-time production contracts. Go-to-market is direct enterprise field sales, with key account engagement by CEO Mark Cornford and Sales Director Richard Maunder, supported by framework positions including the Procurement for Housing (PfH) Framework top ranking for Print Mailing/Digital Communications and Digital Transformation. Distribution channels include multiple subsidiary websites, the PfH procurement framework, and direct international sales for the Security Print Division.

Name

Integrity Communications Group

Legal name

Integrity Communications Group

Website

https://integritycommunicationsgroup.com

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

1–10 employees

Short description

Integrity Communications Group is a privately held UK print and communications business organised across Communications, Labels, Security Print, and Print divisions, serving 80+ housing associations, financial institutions, NHS, retailers, and international clients with API-first hybrid mail, label manufacturing, and secure document production.

Ownership category

akta.pro rank

Headquarters

HQ city

Radstock

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Hardware or Manufacturing

Cost components

Operations, Infrastructure, Technology or R&D, Personnel, Supply Chain, Marketing or Sales

Revenue model

1. Print Services: High-volume commercial print production including litho web printing, integrated labels, despatch notes, medical forms, business stationery, leaflets, inserts, direct mail, door drops, magazine paper wraps, welcome packs and cards. Products support business operations and customer communications across retail, logistics, healthcare, charities, and membership organisations.
2. Security Print: High-security document printing including ballot papers, certificates, cheque printing, membership cards, gift cards, parking permits, scratch cards, vouchers, specimen bags, and transport tickets. Serves both UK and international clients with documents for elections, visas, banking, events, and secure identification.
3. Labels Division: Flexo and digital label manufacturing across three sites including bespoke labels, retail labels, logistics labels, food and drink labels, barcode labels, plain labels, biodegradable labels, thermal labels, printer labels, integrated labels, and retail labels. The Labels Division grew sales by nearly 20% in 2025, driven by food and drink sector demand.
4. Customer Communications: Agile, technology-driven integrated customer communication solutions including hybrid mail (Clarity Connect), Clarity Mail, direct mail campaigns, SMS marketing, email marketing, app development, document automation, bespoke software, welcome packs, and promotional merchandise. API-first approach enables end-to-end automation integrated with client housing management, CRM, and ERP systems.
5. Operational Print / Managed Print Services: Outsourced critical print and mail functions providing managed print services, enterprise-grade production infrastructure, business continuity, disaster recovery, and postal optimisation. Supports organisations in regulated industries including financial services, utilities, healthcare, and government.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Integrity Communications Group is a multi-division print and communications business delivering commercial printing, security document printing (cheques, ballot papers, certificates, tickets, vouchers), flexo and digital label manufacturing, and technology-driven customer communications including hybrid mail, direct mail, web-to-print, SMS/email marketing, app development, and bespoke software through API-integrated platforms (Clarity Connect, Clarity Portal, ICG Smart Vault). The Group operates 13 wholly owned subsidiaries serving UK housing associations, local authorities, financial institutions, retailers, healthcare providers, charities, and international clients across security print, elections, and events.

Product overview

Integrity Communications Group (ICG) is a £70m print and communications business operating as a holding company with four divisions: Communications, Labels, Security Print, and Print. The company functions as a platform of specialized subsidiaries offering integrated physical and digital communications solutions. The Communications Division provides hybrid mail (Clarity Connect, Clarity Mail), direct mail, SMS/email marketing, app development, document automation, and bespoke software through brands including Integrity Connect and TriPartum. The Labels Division manufactures bespoke, retail, logistics, biodegradable, thermal, barcode, and plain labels through Alliance Labels, Labels Plus, and Labels Zoo. The Security Print Division produces secure documents including ballot papers, certificates, cheques, tickets, and membership cards through A1 Security Print, Orion Print, PSD, and Secure Vouchers. The Print Division provides commercial printing including litho web printing, integrated labels, and NCR products through Integrity Print, Membership Plus, and GPS. Key digital product launches include Clarity Connect hybrid mail platform, digital membership cards for mobile wallets, Clarity Portal, ICG Smart Vault, e-ticketing solutions, and the Specsavers corporate e-delivery portal.

Differentiator

Problem solved

Functional benefit

Brands

• Integrity Connect: Innovative mailing solutions that power communications and drive digital transformation
• TriPartum
• Clarity Connect
• Clarity Portal
• ICG Smart Vault

Products and services

• Security Print Division High-security document printing covering ballot papers, cheques, certificates, membership cards, gift cards, parking permits, scratch cards, vouchers, specimen bags, and transport tickets for UK and international clients in elections, banking, visas, events, and secure identification.
• Labels Division Bespoke, retail, logistics, food and drink, barcode, plain, thermal, printer, integrated, and biodegradable label manufacturing across three production sites using flexo and digital printing for retail, logistics, food and drink, healthcare, cosmetics, and e-commerce sectors.
• Commercial Print Division High-volume commercial printing including litho web printing, integrated labels, despatch notes, medical forms, business stationery, leaflets, inserts, direct mail, door drops, magazine paper wraps, welcome packs, NCR books and pads, and business forms for retail, logistics, healthcare, charities, and membership organisations.
• Customer Communications Division Technology-driven integrated customer communication solutions including hybrid mail, direct mail campaigns, SMS marketing, email marketing, app development, document automation, bespoke software, welcome packs, and promotional merchandise with API-first end-to-end automation integrated with client systems.
• Clarity Connect Hybrid Mail Platform Next-generation hybrid mail platform providing API integration with housing management systems, automated print and postal fulfilment, Single Sign-On deployment, document management with real-time tracking, postage optimisation through Downstream Access discounts, and enterprise-grade security and auditability.
• Cheque Printing Security cheque printing for banks, building societies, and financial institutions with high-level document security features.
• Ballot Paper Printing Secure ballot paper printing for electoral processes serving UK and international government and electoral commission clients.
• Certificate Printing Certificate printing including QR codes and encrypted barcodes to verify authenticity and manage credentialing for organisations requiring secure document verification.
• Membership Cards (Physical and Digital Mobile Wallet) Plastic membership cards for membership organisations plus digital mobile wallet cards developed collaboratively by TriPartum and Membership Plus for organisations requiring physical and digital member credentials.
• Gift Cards Secure gift card printing services for retailers and brands requiring physical promotional products.
• Ticket Printing and E-Ticketing Event ticketing printing and e-ticketing solutions for events and public services, including signature event ticketing contracts such as the Milan Winter Olympics.
• Direct Mail Campaigns Direct mail campaign services including partially addressed mail, data insights, and postal optimisation, notably used for GDPR-compliant charity donor acquisition campaigns.
• Bespoke Labels Custom label manufacturing with bespoke shapes, sizes, materials, and finishes for retail, cosmetics, healthcare, e-commerce, warehousing, logistics, and food and drink sectors.
• Biodegradable Labels Eco-friendly biodegradable labels made from sustainable materials including Natureflex plant-based film and sugar cane, OK Compost Certified and suitable for direct contact with dry non-fatty foodstuffs.
• Food and Drink Labels Food and beverage product labels including food-safe materials suitable for direct or indirect food contact, produced under BRC AA rated manufacturing standards.
• Logistics Labels Labels for warehousing, distribution, and supply chain applications including pallet labels, shipping labels, warehouse location labels, and variable data printing suitable for cold storage and freezer environments.

Quantifiable outcome

• Labels Division sales grew by nearly 20% in 2025 driven by food and drink sector demand
• +6 more outcomes

Named customers22 records

Segments9 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature7 records

Partnerships

Two partnerships are on record, tiered core.

• AuditelcoreStrategic or Co-development PartnerICG works closely with Auditel, one of the country's leading Carbon Solutions companies, to develop and implement its annual Carbon Reduction Plan, measuring progress against Scope 1, 2, and 3 emissions. Auditel supports ICG's commitment to achieving Carbon Net Zero by 2035 through carbon measurement, analysis, and reduction strategy development.
• Downstream Access Provider (Postal Optimisation Partner)coreTechnology or IntegrationICG partners with a Downstream Access provider to distribute all post through their biofuel initiative, saving over 2 tonnes of carbon every month. The partnership also provides postage optimisation through Downstream Access (DSA) discounts, enabling ICG to offer clients lower distribution costs through volume aggregation, pre-sorting, Mail Mark barcodes, and carrier routing optimisation.

Scale indicators14 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• Adare SEC: UK-based secure print and communications services provider serving financial services, gaming, retail, and public sector with cheque printing, certificates, and secure documents. Direct overlap with ICG's Security Print Division.
• De La Rue: UK-listed security print specialist producing banknotes, identity documents, passports, and tax stamps globally. Comparable to ICG's Security Print Division on ballots, certificates, and secure documents, though at much larger scale and broader scope.
• HH Global: Larger UK-headquartered marketing services and print procurement group serving global enterprises. Overlaps with ICG on print production, direct mail, and labels within a broader procurement-led, multi-country offering.
• Toppan Printing: Global Japanese print and security solutions group operating secure documents, packaging, and labels businesses. Comparable to ICG on security print (passports, visas, ballots) and labels manufacturing, though at vastly greater scale.

Direct peers

• Wilmington plc: UK-listed provider of information, training, and print services with operations spanning professional publishing, events, and print. Adjacent comparable on UK regulated print services, though with a different end-market mix.
• Communisis: UK-based customer communications business offering marketing services, print, and digital solutions to enterprises. Operates at greater scale than ICG but directly comparable in hybrid mail, direct mail, and managed print services for regulated industries.
• Cenveo: US-based print and envelope manufacturer serving financial services, healthcare, and retail with commercial printing, labels, and direct mail. Comparable business model to ICG across print production and customer communications.
• Datagraphic: UK-based secure print and document services company specialising in cheque printing, certificates, and security documents for banks, government, and corporates. Directly comparable niche competitor to ICG's Security Print Division.
• Paragon Group: UK-headquartered customer communications and hybrid mail provider serving financial services, utilities, and public sector with secure print, digital, and mail solutions. Closely comparable to ICG's Communications division in offering, customer base, and regulatory positioning.
• Multi-Color Corporation: Global label manufacturer serving consumer packaged goods, wine & spirits, and food & beverage end markets. Closely comparable to ICG's Labels Division on flexo and digital label production for retail, food and drink, and logistics customers.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

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• LinkedInlinkedin.com/company/integrity-communications-group

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Integrity Communications Group