MfN-register

What MfN-register does

MfN-register is operated by Stichting Mediatorsfederatie Nederland, a Dutch non-profit foundation headquartered in Rotterdam and established in 1993. It maintains the recognized national quality register of mediators in the Netherlands, functioning as the official credentialing body for the mediation profession. The organization serves three primary customer segments: consumers and businesses seeking qualified mediators for conflict resolution across family, work, neighbor, business, government, and criminal law matters; professional mediators who register to use the protected "MfN-registermediator" title and must satisfy ongoing requirements (48 PE points over three years, mandatory peer review every three years, intervisie participation); and training institutions seeking accreditation of mediation courses and permanent education programs.

The platform architecture comprises a public mediator search database, a secure registration portal for mediators, the Intervisie Online system for peer supervision meeting tracking, and the PE-online tool for training provider accreditation applications. MfN also operates the Klachtenbehandeling complaint handling service for consumers and the Mediationhelpdesk professional support service. Director Judith Simon-Emaus leads the organization with a small team of 11-50 staff.

MfN generates revenue through annual mediator registration fees (not publicly disclosed) and pay-as-you-go PE accreditation fees from training institutions (€159 excluding VAT for initial assessment, €82 excluding VAT for re-submission within one year). It maintains core strategic partnerships with six professional mediation associations (VMSZ, PBM, NVVMA, VAN, VMO, VMN) covering distinct mediation verticals, and referral relationships with major Dutch institutions including Juridisch Loket, DAS, Rabobank, APG, and UWV. MfN has an information exchange protocol with the Raad voor Rechtsbijstand (Council for Legal Aid) and holds a permanent seat on its Programme Council.

Name

MfN-register

Legal name

Stichting Mediatorsfederatie Nederland (MfN)

Website

https://mfnregister.nl

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

11–50 employees

Short description

MfN-register (Stichting Mediatorsfederatie Nederland) is the official Dutch quality register for mediators, founded in 1993. It serves consumers seeking qualified mediators, registered mediators maintaining the protected "MfN-registermediator" title, and training institutions seeking PE accreditation.

Ownership category

akta.pro rank

Headquarters

HQ city

Rotterdam, Zuid-Holland

HQ country

Netherlands

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Mediator Registration Fees: Annual registration fees from mediators registering in the quality register, supporting quality assurance and professional standards
2. PE Accreditation Fees: Fees charged to training institutions for PE (permanent education) accreditation reviews: €159 excl VAT for initial assessment, €82 excl VAT for re-submissions within a year

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels3 records

Core offering

MfN-register maintains the official Dutch quality register of mediators, listing tested and qualified MfN-registermediators who handle conflicts in family, work, neighbor, business, government, and criminal-law matters. It provides an online mediator search tool for consumers, runs an annual registration system with mandatory continuing-education (PE) requirements for mediators, accredits mediation training programs through PE-online, and offers complaint handling, peer review, and a helpdesk for registered mediators.

Product overview

MfN-register operates as the Dutch quality register for mediators, offering a unified platform with multiple integrated components: the core MfN-register database of certified mediators, a public mediator search tool, and several portal services for registered mediators including Intervisie Online for peer consultation tracking, PE-online for training provider accreditation, complaint handling services, and peer review mechanisms. The ecosystem also includes the Mediationhelpdesk for professional support. These products collectively form a quality assurance framework for the mediation profession in the Netherlands.

Differentiator

Problem solved

Functional benefit

Products and services

• MfN-register (Quality Register) The official Dutch quality register maintaining a verified database of certified mediators who meet qualification and competency standards, serving as the primary verification tool for consumers and organizations seeking registered mediators.
• Mediator Search Tool (Mediator zoekfunctie) Online searchable directory allowing consumers and businesses to find MfN-registered mediators by name, conflict type, location (city, province), with filtering capabilities.
• Intervisie Online Online platform for registered mediators to register intervisie (peer consultation) sessions, manage group composition, submit attendance records, and track PE points for continuing education compliance.
• PE-online (Permanent Education Accreditation) Online tool for training providers to apply for PE (Permanent Education) recognition, manage course offerings, and submit renewal applications for mediator training accreditation.
• Klachtenbehandeling (Complaint Handling) Low-threshold complaint handling service for mediation participants dissatisfied with an MfN-registered mediator's conduct, operating as a separate process from formal disciplinary proceedings.
• Peer Review Quality assurance assessment where MfN-registered mediators undergo evaluation by a peer reviewer, mandatory approximately once every three years as a registration maintenance requirement.
• Mediationhelpdesk Helpdesk service providing information and guidance to MfN-registered mediators regarding regulations, documentation, and professional standards compliance.

Named customers7 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• Vereniging Mediators in Strafzaken (VMSZ)coreStrategic or Co-development PartnerProfessional association for mediators in criminal cases affiliated with MfN to ensure highest quality and professionalism in criminal law mediation, supported by recognized standards and continuous professional development.
• Platform Business Mediation (PBM)coreStrategic or Co-development PartnerBusiness mediation platform represented in MfN's Advisory Council, representing the commercial market segment and ensuring quality standards for business mediators.
• Nederlandse Vereniging van Mediation Advocaten (NVVMA)coreStrategic or Co-development PartnerAssociation of mediation lawyers providing MfN with the quality seal for high-quality mediation in the Netherlands, contributing to professional standards.
• Vereniging Arbeidsmediation Nederland (VAN)coreStrategic or Co-development PartnerAssociation for labor mediation in the Netherlands, representing a professional community that values quality and professionalism under MfN standards.
• Vereniging Mediators bij de Overheid (VMO)coreStrategic or Co-development PartnerAssociation of mediators working with government entities, collaborating with MfN to promote mediation as alternative to lengthy legal proceedings.
• Vereniging van Mediators in het Notariaat (VMN)coreStrategic or Co-development PartnerAssociation of notarial mediators, with impartiality as a core pillar of notarial practice, working with MfN for political advocacy and quality assurance.
• Juridisch LoketminorGTM or Marketing PartnerGovernment legal service organization that refers citizens to MfN-registered mediators for conflict resolution services.
• DASminorGTM or Marketing PartnerLegal expense insurance provider that works with MfN-registered mediators to provide insured clients access to professional mediation services.
• RabobankminorGTM or Marketing PartnerLarge Dutch financial institution that utilizes MfN-registered mediators for business and commercial conflict resolution.
• Raad voor RechtsbijstandcoreStrategic or Co-development PartnerCouncil for Legal Aid has a signed information exchange protocol with MfN, collaborating on quality assurance for mediators working within the legal aid system. MfN has a permanent seat in the Programme Council.

Scale indicators2 records

Recent moves7 records

Expansion highlights5 records

Emerging players

• International Mediation Institute (IMI): Global mediator credentialing body that certifies mediators and mediation advocacy programs across jurisdictions — overlaps with MfN's quality assurance mission at an international rather than national level.

Regional players

• Singapore International Mediation Centre (SIMC): Singapore-based institution providing mediation services and mediator listings — a regional peer that performs a similar national/regional mediator-curation role but in a different jurisdiction.
• Belgian Federal Mediation Commission (Commission Fédérale de Médiation): Belgium's official mediator accreditation and listing body — the closest geographically adjacent functional peer operating a similar national mediator register framework.

Direct peers

• Resolution Institute: Australia/NZ professional body for mediators and ADR practitioners that maintains a national mediator accreditation register and complaint/disciplinary processes — closely comparable to MfN's registry-plus-discipline framework.
• ADR Institute of Canada (ADRIC): Canadian national ADR organization operating a chartered mediator designation and accreditation registry — parallels MfN's national credentialing and protected-title structure for mediators.
• Centre for Effective Dispute Resolution (CEDR): UK-based ADR body that operates a quality register for mediators and accredits ADR professionals — the closest functional analogue to MfN's national quality register and mediator accreditation model.
• CPR International Institute for Conflict Prevention & Resolution: US-based ADR institute that maintains panels of qualified mediators/arbitrators and publishes ADR quality standards — comparable to MfN as a credentialing and standards-setting body.

Broad incumbents

• JAMS: Large US-based ADR provider operating a curated panel of neutrals and mediator services — comparable in mediating-services market to MfN's role curating the Dutch mediator pool, but at significantly greater scale and broader scope.
• ICC International Court of Arbitration / ICC ADR: Global ADR institution offering international mediation and arbitration rules and rosters — comparable as an internationally recognized ADR authority and standards-setter, though at a much broader scope than MfN's domestic registry.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/mfn-register

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MfN-register