What Gemeente Middelburg does

Gemeente Middelburg is a Dutch municipality (gemeente) in the province of Zeeland, with the city of Middelburg serving as the historical capital of the province. The municipality delivers local government services — civil registry (BRP/Publiekszaken), passports and ID documents, building and environmental permits, parking management, waste collection (Afval with Diftar tariff system), social support under the Wmo and Jeugdwet, business services, and municipal tax administration — to residents, businesses, and visitors within its boundaries. Its primary service architecture is a stadskantoor (city office) at Kanaalweg 3, Middelburg, operating by appointment Monday–Friday 8:30–16:30 (Thursday until 20:00), supplemented by the Mijn Middelburg online citizen portal, DigiD-authenticated self-service, and dedicated subdomains for parking (parkeren.middelburg.nl) and care (zorg.middelburg.nl). Notable technical components include a scan car (scanauto) with roof-mounted cameras for license-plate-based parking enforcement, a progressive parking tariff system introduced in 2025, a digital visitor parking permit replacing paper cards, and integrations with 15+ mobile parking providers (EasyPark, Yellowbrick, Flitsmeister, PayByPhone, Q-park, among others), WhatsApp Business, and MijnOverheid.

The revenue model combines own-source municipal revenues — property tax (OZB), waste levy, sewer charge, parking fees, tourist tax, dog tax, and permit/service fees — with central government transfers (algemene uitkering) and European subsidies. Tax collection and WOZ (Wet Waardering Onroerende Zaken) property valuations are executed through the inter-municipal Samenwerking Belastingen Walcheren en Schouwen-Duiveland, which also serves Vlissingen, Schouwen-Duiveland, and Veere; ICT services are shared jointly with Vlissingen, and additional regional cooperation covers archaeology, surveying, and school attendance enforcement across the Walcheren region. The municipality participates in multiple Interreg and EU-funded projects (e.g., Natuur-inbouw, Cool Neighbourhoods, Circular Shift, Klimaatadaptatie Zeeland, PRESAGE) covering climate adaptation, circular economy, biodiversity, and urban heat mitigation. The municipality is governed by a 31-member directly elected gemeenteraad (municipal council) chaired by the mayor, with executive authority held by the College van Burgemeester en Wethouders; the acting algemeen directeur/gemeentesecretaris is Garmt Kolhorn. Headcount is approximately 407 employees, organized into departments including Bedrijfsvoering, Wijk en bestuur, Publiekszaken, Samenleving, Leefomgeving, Duurzaamheid en beheer, Veiligheid/vergunningen/toezicht/handhaving, Stadsbeheer, and the shared Tax Cooperation.

Name

Gemeente Middelburg

Legal name

Gemeente Middelburg

Website

https://middelburg.nl

Company type

Private

Operating status

Operating

Headcount range

251–500 employees

Short description

Gemeente Middelburg is a Dutch municipality in Zeeland delivering local government services — civil registry, parking, waste management, social support (Wmo/Jeugdhulp), permits, and tax administration — to its residents and businesses through a stadskantoor, the Mijn Middelburg online portal, and shared inter-municipal services.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Executive and Legislative Offices, Combined (921140), Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Housing Programs (92511)

SIC

Services-Management Services (8741), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ)

akta.pro secondary industries

Land Administration & Cadastral Services (Public Land Records, Parcel Management) (BPAIANAH), Local Education Authorities & Municipal Education Offices (EDADABAD)

Keywords

• Local government services
• Municipal administration
• Civil registration services
• Public parking management
• Waste collection services

Headquarters

HQ city

Middelburg

HQ country

Netherlands

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Others

Revenue model

1. Municipal taxes and levies: Collection of various municipal taxes including waste tax (afvalstoffenheffing), property tax (OZB), tourist tax (toeristenbelasting), parking taxes, dog tax (hondenbelasting), sewerage charge (rioolheffing), and other local levies managed by Samenwerking Belastingen Walcheren en Schouwen-Duiveland.
2. Service fees and administrative charges: Fees for administrative services such as passport/ID applications, marriage registration, building permits, parking permits, and other government services. Also includes parking fees from parking garages and street parking.
3. Government subsidies and grants: Central government funding and European subsidies received for various municipal projects and services including asylum seeker center operations, infrastructure, and sustainability initiatives.
4. WOZ valuation services: Municipal responsibility for executing the Wet Waardering Onroerende Zaken (WOZ) - determining property values for all real estate in Middelburg, Vlissingen, Schouwen-Duiveland and Veere.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels10 records

Core offering

Gemeente Middelburg is a Dutch municipality that delivers local government services to residents (inwoners) and businesses (ondernemers) in Middelburg, Zeeland. Core offerings include civil registry and identity documents (passports, ID cards, driver's licenses), building and environmental permits, waste collection, parking management and enforcement, social support (Wmo/Jeugdhulp), municipal tax administration, business support services, and citizen participation platforms.

Product overview

Gemeente Middelburg operates as a comprehensive digital municipal service platform offering a broad portfolio of citizen services. The service architecture is organized as a unified citizen portal (Mijn Middelburg) integrated with multiple specialized modules including parking management (Parkeren), waste collection (Afval), civil registry (Publiekszaken), social support (Wmo/Jeugdhulp via TIM), business services (Ondernemersdiensten), and construction/housing (Bouwen en Wonen). Key digital features include the progressive parking tariff system, scan car enforcement, digital visitor permits, and online appointment scheduling. Citizens access services through DigiD authentication, with additional integrations for mobile parking providers, WhatsApp communication, and SiteImprove/GovMetric analytics for service improvement.

Differentiator

Problem solved

Functional benefit

Products and services

• Parkeren (Parking Services) Comprehensive parking management including residential permits, visitor permits, business permits, garage subscriptions, and progressive tariff system for on-street parking in Middelburg.
• Afval (Waste Management) Municipal waste collection services including GFT (green waste), PMD, paper recycling, bulky waste, and environmental station access, with Diftar (pay-as-you-throw) tariff system.
• Verhuizing (Relocation Services) Online and in-person services for reporting address changes within Netherlands, international relocations, and registration from abroad.
• Reisdocumenten (Travel Documents) Passport, Dutch ID card, and driver's license applications and renewals processed at municipal office by appointment.
• Melding Openbare Ruimte (Public Space Reporting) Citizen reporting system for issues in public spaces including street lighting defects, noise complaints, lost and found items, and pest control.
• Werken voor Middelburg (Employment) Municipal job portal featuring current vacancies, employee stories, employment conditions, internship opportunities, and application procedures.
• Wmo en Jeugdhulp (Social Support) Social support services under the Wet Maatschappelijke Ondersteuning (Wmo) and Youth Act including care access, student transport, and fraud reporting.
• TIM - Toegang in Middelburg (Social Services Access) Central access point for Wmo and youth care services, coordinating support for residents who cannot independently solve problems with available resources.
• Gemeentelijke Belastingen (Municipal Taxes) Tax collection through Samenwerking Belastingen including waste levies, property taxes (OZB), parking taxes, sewer fees, tourist taxes, and WOZ valuations for Middelburg, Vlissingen, Schouwen-Duiveland, and Veere.
• Publiekszaken (Public Affairs) Civil registration services including births, deaths, marriages, nationality changes, and civil extracts.
• Bouwen en Wonen (Construction and Housing) Building permits, environmental permits, monument preservation, urban planning under Omgevingswet, and various residential development projects.
• Ondernemersdiensten (Business Services) Business support including market licenses, alcohol permits, terrace permits, property location assessment, business premises development, and procurement procedures.
• Meedenken en Meedoen (Citizen Participation) Online participation platform for citizen involvement in municipal projects, advisory councils, neighborhood democracy initiatives, and environmental law participation.
• Gemeenteraad (Municipal Council) Municipal council information including meeting schedules, council members, committees, and council decision-making processes.

Quantifiable outcome

• Accessible digital services with ReadSpeaker and WCAG 2.1/2.2 AA compliance
• +1 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration21 records

Feature6 records

Partnerships

Twelve partnerships are on record, tiered major, minor and core.

• COA (Centraal Orgaan opvang Asielzoekers)majorStrategic or Co-development Partner · 14 November 2023COA is the national Dutch asylum seeker reception organization. The municipality has partnered with COA to establish a new asylum seeker center (AZC) at the Cleene Hooge location, with planned capacity for up to 330 asylum seekers as part of the Zeeland implementation agenda for flexible asylum reception. The existing AZC Swerf-Rust will remain operational until the new facility opens.
• Cynthia Westerweel (Economic Affairs contact)minorOthersDesignated contact person for questions about tourist businesses, providing business development support and municipal liaison services.
• Cor Helmendach (Economic Affairs contact)minorOthersDesignated contact person for all other business sectors, providing business development support and municipal liaison services.
• Samenwerking Belastingen Walcheren en Schouwen-DuivelandcoreStrategic or Co-development PartnerInter-municipal tax cooperation where Middelburg's stadskantoor handles tax collection and administration for the municipalities of Middelburg, Vlissingen, Schouwen-Duiveland, and Veere. Also responsible for WOZ valuations across these municipalities.
• Gemeente Vlissingen (ICT cooperation)coreStrategic or Co-development PartnerJoint ICT services shared between Middelburg and Vlissingen municipalities for efficient technology infrastructure and support.
• Walcherse leerplichtambtenarenminorStrategic or Co-development PartnerJoint school attendance monitoring officers serving the Walcheren region across multiple municipalities.
• Walcherse Archeologische dienstminorStrategic or Co-development PartnerShared archaeological service for the Walcheren region, providing expertise for municipal development projects.
• Walcherse Landmeetkundige dienstminorStrategic or Co-development PartnerShared surveying service for the Walcheren region supporting municipal mapping and land management.
• Veiligheidsregio ZeelandcoreStrategic or Co-development PartnerRegional safety authority for Zeeland. Municipality uses SIManalytics Tag Manager to display crisis banners from the safety region. Cooperation in emergency management and disaster response.
• Koninklijk Zeeuws Genootschap der WetenschappenminorStrategic or Co-development PartnerRoyal Zeeland Society of Sciences conducting digital recording project of the carillon of Lange Jan tower to make it virtually playable worldwide.
• Woongoed MiddelburgmajorStrategic or Co-development PartnerMunicipal housing corporation developing and renting social housing units in various Middelburg new construction projects including Laurenshof.
• DigiDcoreTechnology or IntegrationNational Dutch digital identity system required for logging into municipal citizen services. Residents use DigiD authentication to access personal affairs, tax services, and other online municipal offerings.

Scale indicators3 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Gemeente Vlissingen: Neighboring Zeeland municipality sharing joint ICT services and tax administration with Middelburg. Operates the same local government mandate with a comparable population base and service portfolio, making it the closest operational peer.
• Gemeente Veere: Walcheren-region municipality also served by Middelburg's shared tax collection cooperation. Comparable small-municipality profile with strong heritage/tourism character closely mirroring Middelburg's economic base.
• Gemeente Schouwen-Duiveland: Zeeland municipality participating in Middelburg's shared Samenwerking Belastingen tax administration. Operates the same statutory municipal service mandate with similar scale and a comparable mix of tourism, agriculture, and resident services.

Broad incumbents

• Gemeente Utrecht: Mid-to-large Dutch municipality widely recognized for digital citizen services and innovation in service delivery. Directly comparable in mandate type and progressive digitalization approach, though at significantly greater scale than Middelburg.
• Gemeente Den Haag: Major Dutch municipality with a far larger resident base, broader urban mandate, and more extensive digital service operations. Provides a benchmark for how large-municipality digital platforms scale, useful as a reference for Middelburg's roadmap.
• Gemeente Breda: Larger Dutch municipality in Noord-Brabant with a much broader service portfolio and budget scale. Comparable statutory mandate and digital service platform approach, but a substantially larger resident base and urban context.
• Gemeente Rotterdam: Major Dutch municipality operating one of the most advanced open-data and citizen-engagement platforms in the country. Comparable statutory mandate, with a useful reference point for Middelburg's Meedenken en meedoen participation platform trajectory.

Others

• VNG (Vereniging van Nederlandse Gemeenten): The national association of Dutch municipalities that sets common standards, advocates for municipal interests with the national government, and coordinates inter-municipal programs. Not a competitor but a structural counterpart and ecosystem participant for every Dutch municipality including Middelburg.

Regional players

• Gemeente Goes: Larger Zeeland municipality offering the same local government mandate but serving a different sub-region of Zeeland (Zuid-Beveland). Comparable service portfolio and demographic profile without direct operational overlap with Middelburg.
• Gemeente Terneuzen: Zeeland municipality in the eastern part of the province with similar scale and a comparable local government service mandate. Same Dutch municipal regulatory and funding framework but operating in a different regional cluster.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/Gem_Middelburg
• YouTubeyoutube.com/@MiddelburgGemeente
• Facebookfacebook.com/gemeentemiddelburg
• LinkedInlinkedin.com/company/gemeentemiddelburg
• Instagraminstagram.com/gemeentemiddelburg

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gemeente Middelburg