What Munity Services does

Munity Services B.V. operates mijnbuurtje.nl, a Dutch online neighborhood platform founded in 2011 and headquartered in Nijmegen, Netherlands. The company serves Dutch municipalities as its primary paying customers, with residents and local organizations as downstream users of each municipal deployment. The platform is architected as a Progressive Web App (PWA) with a REST API and Model Context Protocol (MCP) for external integrations, deployed under each municipality's own branded URL. A modular product lineup includes a core social-map/organization guide, activity calendar, civic participation module, volunteer job bank, registration and payment, knowledge base/FAQ, an AI chatbot (Berend, powered by Chatbase), AI-driven story assistant, text-to-speech, Google Translate integration, and a content import module. Notable certifications include WCAG 2.2 AA (independently audited), GDPR/AVG, BIO (Baseline Informatiebeveiliging Overheid), and a 100% score on internet.nl.

The company's distinguishing asset is the Buurtverbinders program: a trained network of 1,000+ volunteer neighborhood connectors who activate communities and bridge offline and online engagement. The combined platform-plus-human-infrastructure approach has been scientifically validated by Erasmus University research showing a 60% increase in resident encounters, and is supported by a 10+ year research partnership with Radboud University for social psychology placements.

Munity Services generates revenue through recurring municipal platform licensing, with one-time implementation costs (training, guidance, setup) plus annual maintenance fees for service, support, and platform updates. Pricing is quote-based and varies by modules selected and municipality population; residents access each municipal platform for free. The company reaches 1.6 million+ annual users across 85+ Dutch municipalities and operates with approximately 11 employees. The company is privately held by co-founders Eric Hendriks and Hanneke van Stokkom, with no disclosed external funding.

Name

Munity Services

Legal name

Munity Services

Website

https://mijnbuurtje.nl

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

11–50 employees

Short description

Munity Services operates mijnbuurtje.nl, a Dutch SaaS platform that combines a modular community-engagement PWA with a trained network of 1,000+ volunteer neighborhood connectors to help Dutch municipalities strengthen social cohesion, serving 85+ municipalities and 1.6M+ annual users.

Ownership category

akta.pro rank

Product category

Civic Engagement Software

NAICS

Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers (51621), Web Search Portals and All Other Information Services (51929)

akta.pro primary industry

Knowledge Management & Wikis (BPAMAMAH)

akta.pro secondary industry

News & Content Aggregation Portals (BPAMAAAI)

Keywords

• Neighborhood community platform
• Civic engagement software
• Municipal digital platform
• Citizen participation tools
• Community connection software

Headquarters

HQ city

Nijmegen

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Municipal Platform Licensing: Municipalities pay for the platform license, which includes implementation costs (training, guidance, setup) and annual maintenance costs for service, support and platform updates. Residents access the platform for free.
2. Module-based Pricing: Pricing varies based on modules selected and size of municipality. Custom quotes provided per municipality.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels8 records

Core offering

Munity Services operates mijnbuurtje.nl, an online neighborhood community platform licensed to Dutch municipalities. The platform combines a Progressive Web App with a trained network of local 'buurtverbinders' (neighborhood connectors) to strengthen social cohesion, enable citizen participation, and reduce loneliness. Municipalities pay for the platform license (covering implementation, training, and annual maintenance), while residents access the platform for free.

Product overview

Munity Services operates mijnbuurtje.nl, an online neighborhood platform that combines a Progressive Web App (PWA) with a trained community connectors program (Buurtverbinders). The core platform serves as a unified digital hub where municipalities, organizations, and residents connect. The offering follows a platform-plus-modules architecture: the base platform provides core functionality for neighborhood connection, information sharing, and community engagement, while optional modules extend capabilities for specific use cases. Available modules include: Sociale Kaart (social map), Activiteitenkalender (activity calendar), Burgerparticipatie (civic participation), Doelgroeppagina's (target audience pages), Vrijwilligersvacaturebank (volunteer job board), Inschrijven en Betalen (registration/payments), Kennisbank/FAQ, Chatbot/AI Assistent, AI Verhalenassistent (AI stories assistant), Voorleesfunctie (text-to-speech), Vertaalmodule (translation), Emailcampagnes (email campaigns), Content Import, Fondsenwerving (fundraising), Prikbord/Marktplaats (bulletin board), and various administrative tools. The platform is scientifically validated, operating in 85+ municipalities with proven 60% increase in neighborhood encounters.

Differentiator

Problem solved

Functional benefit

Products and services

• Mijnbuurtje.nl Platform Online neighborhood community platform licensed to Dutch municipalities. Built as a Progressive Web App, it serves as a unified digital hub connecting residents, local organizations, and municipalities through social maps, activity calendars, citizen participation tools, and community engagement features. Each municipality receives a uniquely branded URL.
• Buurtverbinders Programma Community connector training program that trains local residents to become 'buurtverbinders' (neighborhood connectors) who activate communities, make hidden local resources visible, and facilitate both online and offline connections. Validated by Erasmus University research showing 60% more encounters between residents.
• Buurtverbinders Magazine Magazine publication and book series sharing knowledge about neighborhood connection and community building, summarizing 15+ years of experience in neighborhood engagement methodology.

Quantifiable outcome

• 60% more encounters between neighborhood residents
• +3 more outcomes

Named customers10 records

Segments3 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability6 records

Feature12 records

Partnerships

Four partnerships are on record, tiered minor and core.

• Czech Government (Ministerie van Landbouw, Arbeid en Sociale Zaken)minorStrategic or Co-development Partner · 2 April 2025Invited by the Czech government to present the mijnbuurtje approach at a national conference on local community development. Ministers Jurečka and Výborný opened the conference.
• OranjefondscoreStrategic or Co-development PartnerOranjefonds is a partner for Burendag (Neighborhood Day) and participates in the Growth Programme with Munity Services. Collaboration focuses on community building and neighborhood engagement initiatives.
• Radboud Universiteit (Radboud University)coreStrategic or Co-development PartnerFor more than 10 years, Radboud University has been the preferred graduation location for Social Psychology students, providing academic validation and research collaboration for the platform's methodology.
• RootnetcoreTechnology or IntegrationRootnet is the ICT infrastructure partner providing fast and reliable technology backbone for the platform.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Granicus: Large government technology provider offering communications, civic engagement, and service delivery software to the public sector. Comparable as a broad incumbent municipal software suite rather than a specialized community-connector platform.
• Salesforce Experience Cloud: Enterprise platform enabling branded communities, portals, and knowledge bases. Comparable as an incumbent that municipalities could assemble into a community stack, though it is a broad platform rather than a neighborhood-specialized product.
• Nextdoor: The dominant global neighborhood social network connecting residents within geographic boundaries. Highly comparable on the resident-side community network concept, though it operates as a broad consumer social platform rather than a municipality-licensed civic engagement SaaS.

Direct peers

• PlaceSpeak: Civic engagement and consultation platform focused on verified-residence community input for local governments. Comparable in targeting municipal buyers with tools for citizen participation and local decision-making input.
• CitizenLab: Belgian-origin civic engagement platform sold to municipalities with citizen participation, idea collection, and consultation modules. Direct competitor in the European municipality civic-tech category, with similar SaaS-to-government GTM.
• Bang the Table: Citizen engagement platform serving local governments with online consultations, surveys, and participatory tools. Closely comparable in selling community participation modules to municipal buyers across multiple geographies.

Emerging players

• Discourse: Open-source community discussion platform used for civic forums, association communities, and municipal engagement. Comparable on community/discussion functionality; differentiated by forum-centric rather than neighborhood-mapped UX.
• Decidim: Open-source participatory democracy platform used by European municipalities for citizen assemblies and proposals. Comparable on civic participation functionality, differentiated by open-source/self-hosted model rather than licensed SaaS.
• OpenSocial: Dutch-origin community platform builder focused on branded online communities. Comparable as a modular community SaaS serving European organizations, though more horizontally positioned than Munity's municipal specialization.
• Mobilizon (Framasoft): Federated event-and-group platform from Framasoft, frequently used by European associations and municipalities for local events and groups. Comparable as European civic-tech with municipality-adjacent use cases, though focused on events rather than full neighborhood engagement.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/mijnbuurtje
• Facebookfacebook.com/mijnbuurtje
• LinkedInlinkedin.com/company/mijnbuurtje

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Munity Services