Modern Learning

What Modern Learning does

Modern Learning B.V. is a Netherlands-based private training services firm specializing in social safety for customer-facing professionals. Operating from Hoofddorp with two listed office addresses, the company delivers customized training programs covering emotion and aggression management, mental resilience, incident intervention, aftercare, phone aggression, home-visit safety, and team aggression protocols — a portfolio of seven distinct modules it developed after rebranding from VR-Agressietraining in July 2021.

The company's core technical differentiator is Virtual Reality-based training, supported by proprietary custom-developed video content that places participants in 360-degree scenarios simulating emotional and aggressive interactions. Training delivery combines VR immersion with professional training actors for live role-play, and is offered face-to-face, online, or hybrid with session durations from half-day to multi-day. The team includes a 20+-year subject matter expert (Deniz Dogan), a TU Eindhoven-trained VR technologist (Cas Ketel), a sales and marketing lead (Willem Ketel), and an interactive media developer (Michel Verspagen). A strategic partnership with Secure2Go (Kiwa-certified aggression alarm provider) and an internal integration with TitanSkin VR equipment housing point toward a hardware-plus-training ecosystem.

The business model is professional services revenue: quote-based pricing customized per client, multi-year contract cadences, and a consultative sales-led GTM targeting Dutch and Belgian enterprises. Named customers include GGD Regio Utrecht, NS (Dutch Railways), UMCG (university hospital), and PGGM (healthcare pension fund), spanning healthcare, public transport, and government-adjacent segments. The company is privately held, founder-/owner-operated, bootstrapped, and has 7 employees — a structure suited to high-touch enterprise training but constraining scale without capital infusion.

Name

Modern Learning

Legal name

Modern Learning B.V.

Website

https://modernlearning.nl

Company type

Private

Founded year

2021

Operating status

Operating

Headcount range

1–10 employees

Short description

Modern Learning B.V. is a Netherlands-based training services company delivering customized social safety programs — covering aggression, mental resilience, and incident response — to customer-facing professionals in healthcare, government, and public transport across the Netherlands and Belgium, using VR technology and professional training actors.

Ownership category

akta.pro rank

Product category

Workplace Aggression and Social Safety Training

NAICS

Professional and Management Development Training (611430), Professional and Management Development Training (61143), Business Schools and Computer and Management Training (6114)

SIC

Services-Educational Services (8200)

akta.pro primary industry

Safety, Compliance & Risk Training Simulations (EHS, OSHA, Hazard Response) (EDAFAJAD)

akta.pro secondary industries

Defensive Tactics, Use-of-Force & De-escalation Training (EDAOAMAM), VR-Based Skills Training Simulations (Soft Skills, Customer Service, Leadership) (EDAFAJAA), Training Delivery Services (Onsite/Virtual Instruction, Workshops, Coaching) (BPAEANAN)

Keywords

• Aggression management training
• Workplace violence prevention
• Social safety training
• VR training solutions
• Customer contact training

Headquarters

HQ city

Hoofddorp

HQ country

Netherlands

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Training Services: Professional training services delivered face-to-face or online, with or without training actors, available in sessions ranging from half-day to multiple days. Customized to client needs.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels3 records

Core offering

Modern Learning sells customized training programs to organizations on the topic of social safety in customer contact, with a focus on handling emotion and aggression. Programs are delivered face-to-face or online, with or without professional training actors and Virtual Reality (VR) technology, ranging in length from half-day to multi-day sessions. The portfolio includes training on emotion and aggression, mental resilience, incident intervention, aftercare, aggression protocols, phone aggression, and safe home visits.

Product overview

Modern Learning offers a comprehensive portfolio of training programs focused on social safety in customer contact. The core offering centers on the 'Omgaan met Emotie en Agressie' (Dealing with Emotion and Aggression) training, which can incorporate Virtual Reality technology. This is complemented by six supporting training modules: Mentale Weerbaarheid (Mental Resilience) for stress management, Interventie bij Incidenten (Intervention during Incidents) for colleague support, Opvang en Nazorg (Care and Aftercare) for post-incident support, Agressieprotocol en Teamafspraken (Aggression Protocol and Team Agreements) for policy development, Omgaan met Agressie aan de Telefoon (Handling Phone Aggression), and Veilig op Huisbezoek (Safe Home Visits) for mobile professionals. All trainings can be delivered face-to-face or online, with or without training actors, and are customized to client needs.

Differentiator

Problem solved

Functional benefit

Products and services

• Omgaan met Emotie en Agressie (met VR) [Dealing with Emotion and Aggression with VR] Interactive and practice-oriented training where participants learn to effectively deal with emotional and aggressive behavior using VR glasses and optional training actors; in the morning, VR is used to recognize different forms of aggression, and in the afternoon skills are practiced with an actor. Designed for organizations whose staff encounter difficult customer behavior.
• Mentale Weerbaarheid [Mental Resilience] Training focused on understanding stress mechanisms, self-awareness, and influence strategies to gain more control over stress, helping customer-facing professionals build mental resilience.
• Interventie bij Incidenten [Intervention during Incidents] Training for colleagues who provide support during incidents when de-escalation fails and safety is at risk, covering organization and team agreements, recognizing difficult behavior, and effective intervention techniques with a training actor.
• Opvang en Nazorg [Care and Aftercare] Training focused on providing proper care and aftercare after incidents, covering knowledge about shocking events, their consequences, and conducting support conversations, which is decisive for incident processing and employee recovery.
• Agressieprotocol en Teamafspraken (Agressiewijzer) [Aggression Protocol and Team Agreements] Training that helps teams develop consistent policies and agreements for dealing with aggression, covering prevention, internal collaboration ('one team, one language, one line'), handling incidents, and ensuring adherence to made agreements.
• Omgaan met Agressie aan de Telefoon [Handling Phone Aggression] Training specifically focused on handling emotional and aggressive behavior on the phone, teaching participants to increase resilience and effectively deal with difficult customers over the phone.
• Veilig op Huisbezoek [Safe Home Visits] Training for professionals who make home or site visits and may encounter difficult behavior, covering recognizing difficult behavior, managing personal stress, conversation skills, home-visit safety protocols, and practical tips for dangerous situations.

Quantifiable outcome

• Participants learn to recognize emotional vs. aggressive behavior and take timely action before tension escalates
• +1 more outcomes

Named customers4 records

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• Secure2GocoreStrategic or Co-development Partner · 1 July 2022Secure2Go is Modern Learning's partner for aggression alarm solutions for professionals. They provide reliable alarm systems that allow professionals to quickly summon assistance when encountering aggression. Secure2Go is the only certified provider in the Netherlands for this type of alerting (Kiwa, Mobile Security) and serves more than 400 organizations in the Netherlands and Belgium. Modern Learning recommends Secure2Go to clients as part of a comprehensive approach to workplace safety.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Verbal Judo Institute: Established US-based provider of verbal de-escalation and tactical communication training. Comparable in the underlying methodology of teaching de-escalation tactics, though serving a broader global market.
• Crisis Prevention Institute (CPI): Global incumbent providing Nonviolent Crisis Intervention and de-escalation training across healthcare, education, and human services. Comparable in de-escalation content but operates at much larger scale with certified programs.

Direct peers

• We Agree: Dutch training provider specializing in aggression, de-escalation, and social safety training for public-sector and healthcare organizations. Most directly comparable to Modern Learning in geography, customer segments, and product offerings.
• TBA Nederland: Dutch training institute focused on aggression, violence, and incident response training for professionals. Closely comparable in training content and target customers.
• Bureau Roularta: Belgian training and coaching provider offering aggression management and customer behavior training. Comparable in Benelux regional focus and product scope.
• CCKL (Centrum voor Conflicthantering en Kwaliteit van Leven): Dutch organization offering training and consultancy on aggression, conflict management, and social safety in customer-facing work. Comparable niche specialization and Dutch enterprise customer base.

Regional players

• Stichting Vreedzaam: Dutch foundation offering training and programs around social safety, conflict management, and respectful behavior. Comparable target audience and Benelux regional focus.
• Meldpunt Aggressie: Dutch platform and training provider for workplace aggression reporting and prevention. Comparable end market (Dutch employees facing aggression) with overlapping training and policy advisory services.

Emerging players

• Rise & Shine (formerly The Learning Network): Dutch emerging training player in soft skills and professional development with VR-enabled modules. Comparable in the use of modern training technology in the Dutch market.
• Boldly Go (formerly Qidosha): Netherlands-based training and development provider focused on resilience, vitality, and behavioral change. Comparable in the mental resilience and behavioral training segments served by Modern Learning.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/modern-learning

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Modern Learning