Commune de Molenbeek-Saint-Jean / Gemeente Sint-Jans-Molenbeek

What Commune de Molenbeek-Saint-Jean / Gemeente Sint-Jans-Molenbeek does

The Commune de Molenbeek-Saint-Jean (French) / Gemeente Sint-Jans-Molenbeek (Dutch) is one of the 19 communes of the Brussels-Capital Region of Belgium, serving approximately 95,000 inhabitants across the historic centre, the Maritime district along the canal, and post-1960s neighbourhoods. It is governed by the Conseil communal and the Collège des Bourgmestre et Echevins (Mayor Françoise Schepmans, with Saliha Raiss as Bourgmestre f.f.), and exercises the full range of statutory municipal competencies: civil status, population registry, urban planning, housing, environment and energy, mobility, police and security, social and health services, youth, seniors, sports, culture, and economic development. The commune generates revenue through property taxes (précompte immobilier) and administrative fees, including urban planning information requests priced at €103.70 (standard, 30-day processing) and €207.40 (urgent judicial-sale requests, 5-day processing), alongside housing grants such as the Prime logement 2025.

The commune operates a digital service ecosystem built on a Plone-based website and integrated with the Brussels-Capital Region's mandatory e-government stack. Citizen-facing products include the E-guichet (electronic service counter), Mon DOSSIER (National Register file access), My Permit and My RU-SI (urban planning submissions), the online appointment booking system (currently covering the Foreign Nationals service), and BE-Alert for emergency notifications. Service delivery spans the Maison communale at 20 rue Comte de Flandre, the Public Space service counters at 63 rue de l'Intendant, the Youth service at 170 Boulevard Leopold II, and the IRISbox electronic gateway, with 24/7 online access.

The commune's operating model is anchored in a network of core partnerships: Vivaqua (water and sewer infrastructure), Sibelga and Elia (electricity/gas infrastructure), Proximus (telecoms), STIB (Brussels public transport), Bruxelles Mobilité (regional mobility), Bruxelles Propreté (waste collection), SIAMU (fire and emergency medical services), Bruxelles Environnement (PEB regulations), Infrabel (railway infrastructure), and BE-Alert (national emergency alerting). Communication channels include the Molenbeek Info communal journal (38,000 copies distributed free to all mailboxes), the I like Molenbeek Facebook page, the culture1080cultuur.be cultural portal, the Actu-Molenbeek newsletter, and YouTube and Twitter/X accounts.

Name

Commune de Molenbeek-Saint-Jean / Gemeente Sint-Jans-Molenbeek

Legal name

Commune de Molenbeek-Saint-Jean (French) / Gemeente Sint-Jans-Molenbeek (Dutch)

Website

https://molenbeek.be

Company type

Private

Founded year

1830

Operating status

Operating

Headcount range

101–250 employees

Short description

Belgian commune (municipality) in the Brussels-Capital Region delivering statutory local government services — civil status, urban planning, housing, social, youth, and cultural services — to approximately 95,000 residents via service counters and the regional IRISbox e-government platform.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Executive, Legislative, and Other General Government Support (921), Administration of Housing Programs, Urban Planning, and Community Development (925), Administration of Urban Planning and Community and Rural Development (92512)

SIC

Services-Social Services (8300)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Municipal Tax & Revenue Administration (Local) (BPAIACAD), Local Public Health & Human Services Administration (BPAIACAK), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ)

Keywords

• Municipal administration services
• Local government services
• Civil registry services
• Urban planning services
• Public administrative services

Headquarters

HQ city

Molenbeek-Saint-Jean, Région de Bruxelles-Capitale

HQ country

Belgium

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others, Technology or R&D, Marketing or Sales

Revenue model

1. Municipal Taxes and Levies: The commune generates revenue through various local taxes and levies including property taxes (précompte immobilier), as well as fees for administrative services such as urban planning information requests.

Pricing tiers

Distribution channels3 records

Marketing channels5 records

Core offering

The commune provides local government and administrative services to its approximately 95,000 residents, spanning civil status, population registry, identity documents, urban planning, housing, mobility, environment, social services, youth, seniors, culture, sports, and economic development. Core services are delivered through in-person counters (town hall, public space service, youth service) and digital channels including the IRISbox e-government portal, E-guichet, online appointment booking, Mon DOSSIER, My Permit, and My RU-SI. The commune also funds its operations through property taxes and administrative fees such as €103.70 for standard urban planning information requests and €207.40 for urgent judicial-sale requests.

Product overview

The Commune de Molenbeek-Saint-Jean operates a digital service ecosystem primarily centered around the IRISbox platform, the Brussels-Capital Region's electronic administrative gateway. Core citizen-facing products include the E-guichet (electronic service counter) for general administrative services, Mon DOSSIER for National Register document access, My Permit and My RU-SI for urban planning permits and information requests, and the BE-Alert emergency notification system. The Urban Planning Department provides permit processing, inspections, and regulatory services through online platforms. These services collectively form a platform-plus-modules architecture serving the commune's approximately 95,000 residents with both self-service digital tools and traditional administrative counter services.

Differentiator

Problem solved

Functional benefit

Products and services

• E-guichet / E-loket (Electronic Service Counter) Electronic service counter providing online administrative services for citizens, accessible 24/7, integrated with the IRISbox platform of the Brussels-Capital Region.
• Mon DOSSIER Application allowing citizens to consult their personal file in the National Register, enabling direct download of documents such as household compositions and residence certificates.
• Online Appointment Booking Service allowing citizens to book appointments online with the commune administration, currently available for the Foreigners service.
• Urban Planning Department Services Municipal department handling urban planning permits, planning, urban information, environmental permits, hygiene, commerce, and cadastre services.
• My Permit Online submission system for urban planning permits, piloted in select Brussels municipalities.
• My RU-SI Online submission system for urban information requests (renseignements urbanistiques) for individual citizens.
• BE-Alert National emergency alert system that sends SMS, email, or phone notifications to registered citizens during emergency situations (fires, floods, power outages, etc.).
• IRISbox (Regional E-government Portal) Regional electronic gateway of the Brussels-Capital Region offering online regional and local administrative services, used by the commune for digital administrative procedures.
• Molenbeek Info (Communal Journal) Communal journal published at 38,000 copies and distributed free to all mailboxes in the commune, containing municipal news, announcements, and community information.

Segments4 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Ten partnerships are on record, tiered core and minor.

• IRISboxcoreOthersIRISbox is the electronic portal of the Brussels-Capital Region providing online regional and local services. The commune uses this platform to deliver e-government services to residents.
• VivaquacoreStrategic or Co-development PartnerWater and sewage infrastructure management company. Multiple road works and infrastructure projects mentioned involving Vivaqua for sewer network rehabilitation and connection work throughout the commune.
• STIB (Société des Transports Intercommunaux de Bruxelles)minorStrategic or Co-development PartnerBrussels public transport company. Coordinates road work impacts on bus routes and services in the commune.
• Bruxelles MobilitéminorStrategic or Co-development PartnerBrussels mobility authority. Responsible for regional road infrastructure and provides information about major infrastructure projects like Pont Sainctelette.
• BE-AlertcoreTechnology or IntegrationNational emergency alert system used by the commune to alert residents directly via SMS, email, or phone in case of emergencies such as fires, floods, or power outages.
• Brussels Propreté / Bruxelles PropretéminorStrategic or Co-development PartnerRegional waste management company referenced for waste collection services and household waste disposal guidance.
• InfrabelminorStrategic or Co-development PartnerBelgian railway infrastructure manager. Conducts railway-related construction work that may affect the commune. Contact via Info-Riverains service.
• SIAMU (Service d'Incendie et d'Aide Médicale Urgente)coreStrategic or Co-development PartnerBrussels fire and emergency medical service. Requires fire safety consultation for certain building permits.
• Bruxelles EnvironnementminorStrategic or Co-development PartnerBrussels Environment authority. Linked for Energy Performance of Buildings (PEB) regulations and environmental requirements.
• Various construction companies (Colas, Eurovia, Nekuta, Anthony Signs, Signaroute, etc.)minorImplementation/ SI/ Consulting PartnerMultiple construction and infrastructure companies perform road work, asphalt, sewer, and construction projects in the commune under contract.

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Commune de Forest: Brussels commune operating under identical legal and administrative framework, providing the same range of e-government services through IRISbox and serving an overlapping resident population.
• Commune d'Anderlecht: Adjacent Brussels commune with comparable population size (~120,000) and industrial heritage, delivering the same statutory municipal services and benefiting from similar regional infrastructure partnerships.
• Commune de Schaerbeek: One of Brussels' largest communes (~130,000 residents) operating under the same Belgian municipal legal framework, offering a directly comparable portfolio of administrative, social, housing, urban planning, and cultural services to a similar urban demographic.
• Commune de Koekelberg: Smaller Brussels commune operating under identical legal framework, offering the same municipal service portfolio including civil status, urban planning, and social support.
• Commune de Jette: Brussels commune of comparable scale and demographics, operating the same statutory municipal functions and using the same regional e-government infrastructure.
• Commune de Saint-Gilles: Brussels commune with similar administrative structure, providing direct analogues of Molenbeek's urban planning, housing, and social services portfolio through the same IRISbox platform.
• Commune de Berchem-Sainte-Agathe: Brussels commune sharing the same governance structure and IRISbox integration, with comparable scope of municipal services despite a smaller population base.

Broad incumbents

• Région de Bruxelles-Capitale / Brussels-Capital Region: The overarching regional government that oversees all 19 Brussels communes, sets policy on housing, urban planning, and mobility, and operates the shared IRISbox e-government platform Molenbeek uses.
• Ville de Bruxelles / Stad Brussel: The central Brussels commune is the largest municipal entity in the region, offering an overlapping but broader service portfolio and serving as the de facto regional administrative center.

Regional players

• Stad Antwerpen / City of Antwerp: Largest Belgian municipality outside Brussels, operating under similar communal legal framework with comparable municipal service portfolio but in a different regional context (Flanders vs. Brussels-Capital).

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xtwitter.com/Molenbee
• YouTubeyoutube.com/user/MolenbeekInfo
• Facebookfacebook.com/ilikemolenbeek
• LinkedInlinkedin.com/company/commune-de-molenbeek-saint-jean-gemeente-sint-jans-molenbeek

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Commune de Molenbeek-Saint-Jean / Gemeente Sint-Jans-Molenbeek