What Gemeente Montferland does

Gemeente Montferland is a Dutch public municipality (gemeente) located in the province of Gelderland, Netherlands, serving approximately 36,000 residents distributed across 12 villages. It delivers the full statutory service mandate assigned to Dutch municipalities, including civil registry administration, issuance of identity documents and driver's licenses (via integration with national RDW systems), local tax assessment and collection (OZB), permitting, and public-space management. The municipality employs 371 staff and operates under political direction of a coalition government renewed in 2026.

Service delivery operates on a hybrid model combining physical service points across the 12 villages with a growing digital channel surface. The digital stack includes an official mobile application launched in March 2026 on Android and iOS, online portals integrated with the national DigiD digital identity framework and MijnOverheid government portal, and 'Mai', an AI-powered chatbot for resident inquiry handling. The municipality also participates in regional initiatives including the Achterhoek Demoregio positioning (sustainability demonstration area) and a 2025 partnership with Hynetwork (Gasunie) for routing of the national hydrogen pipeline network through its territory.

The municipality's revenue model is structurally public-sector: it draws primarily on allocations from the national gemeentefonds (municipal fund), supplemented by locally levied OZB property taxes, fees for permits and civil services, and government-mandated pricing for identity documents (set by the national government rather than the municipality). The fiscal year 2025 closed with a positive result of €1,187,000. There is no commercial go-to-market or discretionary pricing; demand for core services is non-discretionary and captive to the resident base.

Name

Gemeente Montferland

Legal name

Gemeente Montferland

Website

https://montferland.info

Company type

Public

Operating status

Operating

Headcount range

251–500 employees

Short description

Dutch public municipality in Gelderland serving ~36,000 residents across 12 villages, delivering statutory services via hybrid digital channels (mobile app, AI chatbot 'Mai') and in-person service points.

Ownership category

akta.pro rank

Product category

Local Government and Public Administration

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (925), Administration of Urban Planning and Community and Rural Development (92512), Individual and Family Services (6241)

SIC

Services-Social Services (8300), Services-Management Services (8741)

akta.pro primary industry

City Clerk/Records, Elections & Civic Engagement (BPAIACAB)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Land Administration & Cadastral Services (Public Land Records, Parcel Management) (BPAIANAH)

Keywords

• Municipal government services
• Civil registry services
• Identity document issuance
• Waste management services
• Public administration

Headquarters

HQ city

Didam

HQ country

Netherlands

HQ region

Europe

Offices5 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Municipal Tax Revenue: Gemeente Montferland generates revenue through municipal taxes (gemeentelijke belastingen) including waste taxes (afvalstoffenheffing), property taxes, and other local levies as a standard Dutch municipality.
2. Permits and Administrative Fees: Revenue from issuing identity documents (passports, ID cards, driver's licenses), building permits, event permits, and other administrative services. Fees are regulated by national government tariffs.
3. Subsidies and Grants: The municipality receives government subsidies and grants from provincial and national government for specific policy areas including social welfare, housing, sustainability, and regional development.
4. Parking and Environmental Fees: Revenue from parking permits, parking fines, environmental permits, and commercial activity licenses within the municipality.

Pricing tiers

Go-to-market motion1 record

Distribution channels7 records

Marketing channels10 records

Core offering

Gemeente Montferland is a Dutch municipality providing statutory local government services to approximately 36,000 residents across 12 villages, including issuance of identity documents (passports, ID cards), driver's licenses, civil registry services (birth, marriage, death), permits, waste management, social welfare, housing, and public space maintenance. Services are delivered through in-person municipal offices, a mobile app, an AI chatbot, and integration with national government portals (MijnOverheid, DigiD, RDW).

Product overview

Gemeente Montferland provides municipal services through a combination of digital platforms and in-person locations. The primary digital offering is the 'Gemeente Montferland' mobile app (available on Android and iOS) which integrates key services including a personal waste calendar, local announcements, appointment scheduling, news updates, and the AI chatbot 'Mai'. The municipality operates physical offices in Didam (Gemeentehuis) and 's-Heerenberg (Gouden Handen) for in-person services. Digital integration with national platforms including MijnOverheid Berichtenbox for digital correspondence, DigiD for identity verification, and RDW for driver's license services provides seamless access to government services.

Differentiator

Problem solved

Functional benefit

Products and services

• Passport and Identity Card Issuance Government-regulated service for issuing passports (adult €88.65 / youth €67.05) and identity cards (adult €80.10 / youth €43.20) to residents. Available at Gemeentehuis Didam and Locatie Gouden Handen in 's-Heerenberg. Urgent/express processing available at €60.30 extra.
• Driver's License Issuance and Renewal Standard driver's license at €53.65, with urgent processing at €39.65 extra, health declaration €49.85, and foreign license exchange €53.65. Includes online renewal (Rijbewijs Verlengen) via RDW integration with DigiD-app and ID-check. Moped license (Rijbewijs AM) at €52.10.
• Civil Registry Services (Birth, Marriage, Death) Registration services for births (geboorteaangifte), marriages (trouwen), name changes (naamswijzigingen), and burial/cremation (begraven of cremeren). Statutory service for residents of Montferland.
• Waste Management Services Collection of household waste including digital waste calendar (Digitale Afvalwijzer), waste bins, waste tax (afvalstoffenheffing), and commercial waste services. Drop-off stations (Aanbiedstations) in 's-Heerenberg and Zevenaar for residents.
• Permits and Event Licensing Issuance of building permits, event permits, temporary camping permits (e.g., for EK Veldrijden 2026), parking permits, and commercial activity licenses within the municipality.
• Relocation and Moving Notification Services Services for reporting relocation (verhuizing doorgeven), moving to the Netherlands, moving abroad, temporary rental of vacant properties, and PIN declarations (PIN-verklaring).
• Social Welfare and Care Services Youth and family care (Jeugd en gezin), adult care (volwassenen), and transport and mobility support (vervoer en mobiliteit). The municipality commissions social services and collaborates with regional partners.
• Work and Financial Support Services Support services related to work, paperwork, money, debts, and benefits (uitkeringen) for residents.
• Subsidies and Grant Schemes One-off and annual subsidies (eenmalige en jaarlijkse subsidies) and related schemes for residents, associations, and organizations in Montferland.
• Municipal Tax Collection Collection of municipal taxes (gemeentelijke belastingen) including waste tax (afvalstoffenheffing), property tax, and other local levies from Montferland residents.
• Asylum Seeker and Refugee Reception Services Reception and housing for asylum seekers, Ukrainians, labor migrants, and status holders. Managed in partnership with COA (Centraal Orgaan opvang Asielzoekers) under national distribution laws.
• Public Space Reporting Service (BuitenBeter) Digital platform for citizens to report issues in public spaces using interactive maps, photo uploads, and categorization. Integrates with BuitenBeter for municipal follow-up and tracking.
• Gemeente Montferland Mobile App Official municipality app available on Android (Google Play) and iOS (AppStore). Features include personal waste calendar with push notifications, local official announcements, appointment scheduling, news feed, open-space reporting with map pin and photo upload, and AI chatbot 'Mai' available 24/7.
• Passport and ID Card Services for Dutch Nationals Abroad (RNI) Passport (€133.65) and identity card (€128.95) services for Dutch nationals living abroad registered in the RNI (Registratie Niet-Ingezetenen). Youth rates €112.10 and €92.00 respectively. Available at Gemeentehuis Didam by appointment.
• Business Contact and Procurement Services Business contact function (bedrijfscontactfunctionaris), procurement information (inkoop en aanbesteding), frequently asked questions, and useful links for local entrepreneurs and businesses operating within the municipality.

Quantifiable outcome

• Positive financial result of €1,187,000 in 2025 through careful budget management and timely adjustments
• +4 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability2 records

Feature4 records

Partnerships

Nine partnerships are on record, tiered core, minor and major.

• WecyclecoreStrategic or Co-development Partner · 1 January 2026Wecycle coordinates the collection and recycling of electronic waste (e-waste) in partnership with several Achterhoek municipalities including Montferland. Together they organized the E-waste Race Achterhoek, engaging primary school students in collecting 3,693 electronic devices and 51,963 empty batteries. Wecycle enables proper recycling of electronic materials.
• Euregio Rijn-WaalminorGTM or Marketing Partner · 1 January 2026Cross-border Dutch-German regional organization that Gemeente Montferland participates in for cultural exchange, economic development, and community events. Activities include an annual photo contest with the theme 'De Euregio van boven' and cross-border cooperation initiatives.
• Achterhoek Board (8RHK)majorStrategic or Co-development Partner · 1 January 2026The Achterhoek region, coordinated by 8RHK, positions itself as a 'Demoregio' (demo region) demonstrating how national policies can be implemented innovatively at regional level. Montferland participates in joint advocacy to The Hague for housing, economic development, and infrastructure priorities. The region showcases its solutions-oriented approach to national policymakers.
• Natuurcentrum ArnhemminorStrategic or Co-development Partner · 1 January 2026Nature center that developed the 'Even d'r uit!' (Go Outside!) educational package of 100 outdoor learning activities for primary schools. The municipality distributed these activity cards to Montferland primary schools to encourage outdoor learning and nature-based education.
• Hynetwork (Gasunie subsidiary)majorStrategic or Co-development Partner · 1 January 2025Hynetwork, a 100% subsidiary of Gasunie, is collaborating with the Ministry of Economic Affairs and Klimaat to convert existing natural gas pipelines for hydrogen transport. The pipeline between Ommen and Angerlo runs through Gemeente Montferland. If all goes according to plan, the pipeline is expected to be operational for hydrogen by around 2031. This is part of the national hydrogen network development.
• AGEM Energieloket AchterhoekcoreStrategic or Co-development Partner · 1 January 2025The AGEM Energy Agency (Energieloket Achterhoek) provides energy advice and subsidy information to Achterhoek residents. Montferland partners with AGEM to help residents access sustainability subsidies. Increased usage of the energy desk was achieved through simplified procedures, supporting more homeowners in home energy improvements.
• Rode Kruis (Netherlands Red Cross)minorStrategic or Co-development Partner · 1 January 2025The municipality collaborates with the Dutch Red Cross for volunteer recruitment in emergency preparedness (Ready2Help program). The Red Cross supports the municipality's emergency readiness initiatives by providing volunteer infrastructure for crisis situations.
• Centraal Orgaan opvang Asielzoekers (COA)coreStrategic or Co-development Partner · 1 January 2025The COA is the national organization responsible for asylum seeker reception in the Netherlands. Montferland collaborates with COA to fulfill its legal obligations under the Spreidingswet (Distribution Act), managing reception and housing for asylum seekers, Ukrainians, and status holders. The municipality successfully reduced its backlog in asylum reception during 2025.
• Rijksdienst voor Ondernemend Nederland (RVO)majorImplementation/ SI/ Consulting Partner · 1 January 2025RVO manages the official procedure for the Waterstofnetwerk Oost-Nederland (Eastern Netherlands Hydrogen Network), including publishing the research plan, response notes, and participation plan. Montferland is part of the pipeline route being investigated. All official documentation is available on the RVO website.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Gemeente Arnhem: Larger Gelderland city (~165,000 residents) within the Stadsregio Arnhem-Nijmegen that Montferland belongs to. Larger incumbent offering similar service categories at greater scale, useful for benchmarking digital maturity and broader service scope.
• Gemeente Nijmegen: Major Gelderland city (~180,000 residents) within the same Stadsregio. Large-scale incumbent offering a reference point for digital service innovation, sustainability programs, and citizen engagement practices.

Direct peers

• Gemeente Berkelland: Neighboring Achterhoek municipality (~44,000 residents) with similar rural profile, citizen participation infrastructure, and shared regional partnerships. Useful peer for benchmarking housing and sustainability programs.
• Gemeente Bronckhorst: Adjacent Achterhoek rural municipality of comparable size (~36,000 residents across multiple villages). Strong structural peer for benchmarking citizen engagement platforms, multi-village service delivery, and rural sustainability programs.
• Gemeente Westervoort: Small Gelderland municipality (~15,000 residents) in the Stadsregio Arnhem-Nijmegen. Useful peer for benchmarking digital service delivery, small-scale AI chatbot deployment, and shared regional waste/infrastructure programs.
• Gemeente Oude IJsselstreek: Adjacent Achterhoek municipality (~39,000 residents) cooperating with Montferland on regional initiatives including Euregio Rijn-Waal and Achterhoek Boards. Similar rural-urban mix and comparable municipal budget scale.
• Gemeente Doetinchem: Larger Achterhoek municipality (~58,000 residents) located near Montferland and part of the same 8RHK Demoregio regional coalition. Most directly comparable peer given shared Achterhoek identity, similar service mix, and joint regional policy positioning.
• Gemeente Zevenaar: Immediately adjacent Gelderland municipality (~43,000 residents) sharing border infrastructure and operational overlap with Montferland (Montferland operates a waste drop-off station in Zevenaar). Directly comparable on cross-border Germany-border positioning and digital service delivery.

Others

• Divosa: Association for municipal social services directors in the Netherlands. Relevant ecosystem peer given Montferland's substantial social domain work (youth care, family support, asylum seeker reception) and shared regional commissioning models.
• Vereniging Nederlandse Gemeenten (VNG): National association representing all Dutch municipalities including Montferland. Relevant as ecosystem-level peer for benchmarking standards, BIO compliance, and shared digital service infrastructure (MijnOverheid, DigiD).

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/gem_Montferland
• Facebookfacebook.com/gemeenteMontferland
• LinkedInlinkedin.com/company/gemeentemontferland
• Instagraminstagram.com/gemeente_montferland

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gemeente Montferland