What Gemeente Berkelland does

Gemeente Berkelland is a Dutch municipal government entity serving approximately 43,000-44,000 residents across the Achterhoek region in the eastern Netherlands. The municipality was formally constituted through a 2011 merger that consolidated several smaller predecessor municipalities (the merger was planned from 2005), with its administrative center in Borculo. It delivers the full standard suite of Dutch local government services including civil affairs (burgerzaken), permits and licensing, waste management (afvalverwerking), spatial planning, and public infrastructure maintenance, in addition to decentralized social welfare tasks under national legislation (Jeugdwet, Wmo, Participatiewet).

The municipality operates the "Mijn Gemeente Berkelland" digital portal for online citizen transactions and the "Voormekaar" social teams program, which integrates welfare, healthcare coordination, and community support under a branded municipal service model. Berkelland participates in the Dutch national algorithm register (Algoritmeregister), indicating formal governance of algorithmic decision-making in service delivery. The organization employs 251-500 staff across administrative and operational functions.

As a public-sector entity, Gemeente Berkelland is funded primarily through three streams: municipal taxes on residents and businesses (onroerendezaakbelasting, afvalstoffenheffing, rioolheffing), the national algemene uitkering from the Dutch Treasury's gemeentefonds allocated per a population-weighted formula, and provincial/European grants plus fee income from permits and services. The municipality has no commercial revenue model in the conventional sense — its "customers" are residents and local businesses with whom it has a mandated service relationship rather than a discretionary commercial one.

Name

Gemeente Berkelland

Legal name

Gemeente Berkelland

Website

https://gemeenteberkelland.nl

Company type

Public

Founded year

2011

Operating status

Operating

Headcount range

251–500 employees

Short description

Gemeente Berkelland is a Dutch municipal government serving approximately 44,000 residents in the Achterhoek region, providing local public services including permits, civil affairs, social welfare via Voormekaar teams, waste management, and digital services through its Mijn Gemeente portal.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Other General Government Support (92119), Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Housing Programs, Urban Planning, and Community Development (925)

SIC

Services-Social Services (8300)

akta.pro primary industry

City Clerk/Records, Elections & Civic Engagement (BPAIACAB)

akta.pro secondary industries

Municipal Tax & Revenue Administration (Local) (BPAIACAD), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ)

Keywords

• Municipal services
• Public administration
• Civil affairs
• Waste collection
• Social welfare

Headquarters

HQ city

Borculo

HQ country

Netherlands

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D, Others

Revenue model

1. Municipal Taxes (Gemeentelijke belastingen): Revenue from local taxes including property taxes (OZB), waste collection fees (afvalstoffenheffing), and other municipal levies collected from residents and businesses
2. Government Grants and Subsidies: Funding received from provincial and national government for implementing policies, social programs, and infrastructure projects
3. Permit and Service Fees: Fees collected for issuing permits, certificates, and administrative services such as passport applications, building permits, and extract requests
4. Volkshuisvestingsprogramma Funding: Housing development funding as part of the national woondeal agreement, with targets of 1,240 homes to be added between 2025 and 2035

Distribution channels7 records

Marketing channels10 records

Core offering

Gemeente Berkelland is a Dutch municipality that provides statutory and discretionary public services to its approximately 44,000 residents and local businesses, including civil affairs registration, environmental and construction permits, waste collection, municipal taxation, social welfare support, housing policy, and community participation programs. Its services are funded primarily through central government allocations and local taxes, and delivered through a digital-first portal backed by in-person assistance and neighborhood-based welfare teams.

Product overview

Gemeente Berkelland operates as a Dutch municipality providing a comprehensive portfolio of public services through both physical municipal offices and a digital platform. The core digital offering is the Mijn Gemeente Berkelland citizen portal, which provides unified access to municipal services via DigiD (citizens) and eHerkenning (businesses) authentication. Key service modules include Voormekaar (social welfare support), Burgerzaken (civil affairs like passports and IDs), environmental/construction permits, waste management, business permits, housing development services, and municipal tax administration. Additional programs include the Berkellands Naoberfonds for community subsidies. The municipality participates in the national algorithm register and offers digital accessibility tools including a translation feature powered by Google Translate.

Differentiator

Problem solved

Functional benefit

Brands

• Voormekaar: Social (wijk)team providing support for residents with questions about housing, money, work, family, relationships, care, loneliness, or psychological problems.

Products and services

• Mijn Gemeente Berkelland (My Municipality Citizen Portal)

Quantifiable outcome

• 1,240 homes planned by 2035 (30% social housing, 36% affordable, 34% market rate)
• +3 more outcomes

Named customers6 records

Segments6 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability1 record

Feature5 records

Partnerships

15 partnerships are on record, tiered core and minor.

• RES AchterhoekcoreStrategic or Co-development Partner · 1 January 2022Regional Energy Strategy collaboration with Achterhoek municipalities to develop renewable energy projects, wind energy zones, and climate neutrality goals (Berkelland Energieneutraal).
• ProWonencoreOthersSocial housing corporation partnering with the municipality in performance agreements (prestatieafspraken) for housing development. ProWonen is one of the key partners in implementing the volkshuisvestingsprogramma 2026-2035, managing social housing stock and new development projects.
• FijndercoreOthersHousing corporation and employment services organization providing social housing, facilitating energy subsidies, and managing work reintegration programs. Partners in implementing housing policies and supporting residents with employment and housing needs.
• Huurdersvereniging de NaobersminorOthersTenants' association representing social housing tenants, participating in annual performance agreements (prestatieafspraken) between the municipality and housing corporations.
• Huurdersvereniging Borculo-RuurlominorOthersRegional tenants' association representing tenants in the Borculo-Ruurlo area, participating in housing policy consultations and performance agreements.
• WelzijnsraadcoreStrategic or Co-development PartnerIndependent advisory council consisting of 6+ members representing various citizen groups (elderly, disabled, caregivers, youth, community organizations). Advises the municipal executive on social welfare, employment, education, integration, and community support matters.
• Cliëntenraad Participatiewet FijnderminorOthersClient council representing participants in the Participation Act (Participatiewet), advocating for employment and social support services. Celebrated 10-year anniversary in 2024.
• GBTwenteminorOthersRegional housing corporation conducting housing inspections and assessments in the municipality, involved in initiatives like 'Check uw woning' (home check program).
• Oost Gelre (Municipality)coreStrategic or Co-development PartnerNeighboring municipality collaborating on wind energy policy (zoekgebied K/i), shared housing strategies, and regional development initiatives through RES Achterhoek.
• DigiD (Rijksoverheid)coreTechnology or IntegrationNational digital identity system provided by the Dutch government for secure citizen authentication when accessing municipal digital services.
• eHerkenningcoreTechnology or IntegrationNational business authentication infrastructure enabling companies and organizations to securely access municipal digital services online.
• Centraal BeheerminorOthersInsurance company providing volunteer insurance coverage for volunteer organizations, volunteers, and caregivers active in Berkelland organizations.
• Veilig ThuisminorOthersRegional safety and child protection organization providing support for domestic violence concerns and child welfare issues in the municipality.
• Hanzehogeschool / HANminorStrategic or Co-development PartnerRegional university of applied sciences collaborating on wind energy policy development and providing educational opportunities for residents.
• Stichting Vrijwilligers Natuuronderhoud RuurlominorOthersVolunteer organization maintaining natural areas and landscapes in the Ruurlo area, supported through subsidy programs and municipal cooperation.

Scale indicators5 records

Recent moves7 records

Expansion highlights5 records

Emerging players

• Tellows: Although private-sector, Tellows-style data and workflow platforms increasingly partner with Dutch municipalities for citizen engagement and permit processing — analogous as an emerging player intersecting with municipal service delivery tech stacks (e.g., Acquia Optimize, DigiD integrations).

Broad incumbents

• Gemeente Amsterdam: Largest Dutch municipality operating a substantially more complex version of the same citizen-services portfolio (permits, civil affairs, welfare, housing) at far greater scale — comparable as a broad-incumbent reference for digital-municipal service delivery best practice.
• Gemeente Utrecht: Mid-large Dutch municipality widely cited for citizen-portal digital service maturity; benchmark for Mijn Gemeente Berkelland-style self-service municipal platforms in the Netherlands.
• VNG (Vereniging van Nederlandse Gemeenten): The national association representing all Dutch municipalities; provides policy, funding, and digital-service frameworks (including VNG Realisatie for common municipal IT) that Berkelland relies on — comparable as the broad-incumbent ecosystem player rather than a direct competitor.

Direct peers

• Gemeente Winterswijk: Largest neighboring rural Achterhoek municipality with comparable service profile (rural, 251+ employees, integrated welfare teams, digital portal). Competes with Berkelland in RES Achterhoek regional housing and energy ambitions.
• Gemeente Oost Gelre: Neighboring Achterhoek municipality that Berkelland partners with directly on wind energy policy (zoekgebied K/i), shared housing strategies, and RES Achterhoek regional development — making it the closest peer in size, geography, and policy agenda.
• Gemeente Bronckhorst: Achterhoek rural municipality of similar population class; comparable municipal service-portfolio including omgevingsvergunning, wijkteam social support, and volkshuisvesting policy execution.
• Gemeente Lochem: Adjacent Gelderland municipality that shares the Achterhoek rural service-delivery challenges; comparable scale, similar housing market dynamics, and shared regional cooperation frameworks.
• Gemeente Montferland: Gelderland rural municipality with similar scale and demographic profile, sharing Achterhoek regional service delivery challenges including aging population, housing demand, and digital service adoption.

Others

• Rijksoverheid (DigiD/eHerkenning): National Dutch government-run digital identity infrastructure that Berkelland integrates with for citizen and business authentication — included as an 'OTHERS' ecosystem enabler without which Mijn Gemeente Berkelland portal authentication cannot function.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/gemeenteberkelland
• LinkedInlinkedin.com/company/gemeente-berkelland
• Instagraminstagram.com/gemeenteberkelland
• Xx.com/Gem_Berkelland

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gemeente Berkelland